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Turkish Airlines review: Flight date Tuesday, October 29, 2024 flight code cabin TK38 economy

Poenie Vienings of Johannesburg, ZA

Jan 13, 2025 11:16 am EST

Verified customer

Featured review

---------- Ursprüngliche Nachricht ----------
Von: Johannes Vienings
An: "customer.[protected]@turkishairlines.com"
Datum: 13.01.2025 17:06 CET
Betreff: Fwd: Re: Turkish Airlines - Turkish Airlines Flight Delay Information Reservation Code WE7G4

Dear Sir Madam,

I have had no reponse from your Airline after a 5 1/2 Hour delay on our Turkish Airline flight from Istanbul to Oliver Tambo Airport Johannesburg on the 28 th of October 2024.

I would appreciate a reponse ASAP.
Below the correspondence to date.

regards

J. Vienings

P.S. I am flying back to Hamburg during the course of March.

I would be happy to put the claim at rest if you would give me a free flight ticket back from Johannesburg to Hamburg.

PLease advise.

---------- Ursprüngliche Nachricht ----------
Von: [protected]@DRYJECT.DE
An: Turkish Airlines , "[protected]@thy.com"
Datum: 04.11.2024 07:20 CET
Betreff: Re: Turkish Airlines - Turkish Airlines Flight Delay Information Reservation Code WE7G4

Dear Sir/ Madam,

my below mentioned flight was delayed by 5 1/2 hours on the 29 th of October.

I missed an important business meeting at 15.00 hours and now have to wait for 2 weeks to reschedule this meeting.

All of this has been terribly annoying. I have flown with Turkish Aitlines in the past and I was very satisfied.

I also paid 337 Euro overweight on this flight to have the samples necessary for my meeting available. Once again this is annoying.

I expect a refund in full for my flight delay.

Regards

Johannes Vienings

Turkish Airlines hat am 29.10.2024 00:48 CET geschrieben:

Change in Your Flight Plan Reservation code
WE7ZG4 Manage booking (https://www.turkishairlines.com/en-tr/flights/manage-booking/)
Dear JOHANNES VIENINGS
We would like to inform you that, you may make free ticket changes or refunds due to the delay in your flight TK38 on October 29, 2024. You can make necessary ticket transactions via manage booking (https://www.turkishairlines.com/en-tr/flights/manage-booking/) page on our MOBILE app or WEBSITE.
For detailed information, you can visit the passenger rights (https://air.tk/passenger-rights) page.
Thank you for your understanding.
Previous Flight Time
FLIGHT DATE
Tuesday, October 29, 2024
FLIGHT CODE CABIN
TK38 Economy
IST JNB
ISTANBUL Airport
ISTANBUL 9h 55m JOHANNESBURG Airport
JOHANNESBURG
PREVIOUS DEPARTURE TIME
02:00 PREVIOUS ARRIVAL TIME
10:55
New Flight Time
NEW FLIGHT DATE
Tuesday, October 29, 2024
FLIGHT CODE CABIN
TK38 Economy
IST JNB
ISTANBUL Airport
ISTANBUL 9h 55m JOHANNESBURG Airport
JOHANNESBURG
NEW DEPARTURE TIME
07:30 NEW ARRIVAL TIME
16:25

Claimed loss: Refund of Ticket plus overweight

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customer.service@turkishairlines.com

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General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

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