CB Airlines and Air Travel Turkish Airlines Cancelled flight, scam and lies

Turkish Airlines review: Cancelled flight, scam and lies

Madiha Intikhab of GB

Nov 19, 2023 5:46 pm EST

Verified customer

Featured review

On 4th November 2023, we were due to travel back to London Heathrow on the flight TK 1987 which was scheduled to depart at 21.05pm. Firstly a storm was predicted and the airline were very much aware of that as you could see that in travel coverage in the morning. Yet, they decided to proceed with the flight.

My daughter was really unwell and sick so we gave her medication at 7.05pm before packing it into the suitcases as it was a liquid item and was not allowed through security as we were advised by local turkish pharmacies. I mentioned this at check in but no empathy or advice. Nevertherless, we were all checked in and waited 3 hours to before boarding with a sick baby hoping that well give her medication once we reach heathrow and take her straight to a hospital in the UK which is free on the NHS and easy to use.

Lets start with the boarding. All passengers were boarded before 9pm for a 9.05pm departure. Everyone was in the airline and we were waiting for the flight to take off. The airoplane was moving slowly towards the runway and waiting for its turn. you could see planes taking off and landing and we were told that due to adverse conditions, that the flight is delayed again and again. This anouncement was made 5 times atleast by the pilot.

Lets start with the main Issue! WE WERE ON THE RUNWAY IN THE PLANE FOR 3 HOURS with a sick baby whos health was deteriorating. i asked for hot water and i explained the medical situation and asked to be taken off board. No one helped us. None of the passengers were even given their legal entitlement for food or water in that 3 hours on the plane and they kept blaming the weather (they still are in emails and communications). However, the flight was cancelled 3 hours whilst ready to leave ON THE RUNWAY WITH CLEAR WEATHER CONDITIONS. WHY? BECAUSE HEATHROW HAVE CLOSED THEIR DOORS. They dont want to accept this because they dont want to pay compensation and they know they have done wrong by their passengers and treated them inhumanely. Especially an 18 Month old child.

Several communications with the airline and i am distraught and tired. I have bi-polar disorder and i was made to be patient and allow us to be trampled over. My child was checked by medics as soon as we went back to the departure gate and saw ground staff who promised to pay for her medical expenses due to her health deteriorating due to the airline. My daughter was in critical condition with high fever, vomiting and and iv drip put into her arm just for her to be sent to fraudulent hospital who tried to scam us with £800 pounds for her treatment which i couldnt afford. I went running around istanbul hospitals with a iv in my babys hand whilst she had a fever to find a hospital my travel insurance would cover. It was the worst night of my life. '

The ground staff promised compensation, free return flights and hotel accommodation as well as medical compensation. They are liars. I spoke to many people from Turkish airlines. They are all liars. DONT BOOK with them.. Its all about money and expenses and not passengers. They dont put passengers first. And emailing them seems like a waste of time. it looks as if they dont speak English or understand the language and give strange responses like they dont know what's going on. I had to fund all of the delay myself and it cost thousands as 3 family members with me.

I will never again book with them in my life

Claimed loss: 1500 pounds atleast

Desired outcome: compensation and acknowledgement of mistakes and rectifying as well as apology by senior customer service team.

0 comments

Add a comment

Turkish Airlines - Compensation for lost baggage 20

Resolved

Turkish Airlines - Customer relations department 18

Turkish Airlines - Missing luggage 8

Turkish Airlines - Lost luggage 8

Turkish Airlines - baggage lost 1

Resolved

Turkish Airlines - rescheduled flight without compensation

Turkish Airlines - Service

Turkish Airlines - damaged luggage

Turkish Airlines - broken luggage 1

Turkish Airlines - offload from boarding gate after issue a boarding pass. 2

View all Turkish Airlines reviews and complaints

Turkish Airlines Contacts

Turkish Airlines phone numbers

1800 750 849

Click up if you have successfully reached Turkish Airlines by calling 1800 750 849 phone number 22 22 users reported that they have successfully reached Turkish Airlines by calling 1800 750 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number 23 23 users reported that they have UNsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number

Australia

8800 700 6161

Click up if you have successfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have successfully reached Turkish Airlines by calling 8800 700 6161 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have UNsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number

50%
Confidence score

Russia

+90 212 463 6363

Click up if you have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number

Turkey

+1 (800) 874-8875

Click up if you have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 3 3 users reported that they have UNsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number

USA and Canada

+44 844 800 6666

Click up if you have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number 15 15 users reported that they have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number 7 7 users reported that they have UNsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number

36%
Confidence score

United Kingdom

+353 15 251 849

Click up if you have successfully reached Turkish Airlines by calling +353 15 251 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +353 15 251 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number

100%
Confidence score

Ireland

+64 383 185 100

Click up if you have successfully reached Turkish Airlines by calling +64 383 185 100 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +64 383 185 100 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number

50%
Confidence score

New Zealand

+43 810 222 849

Click up if you have successfully reached Turkish Airlines by calling +43 810 222 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +43 810 222 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number

Austria

+32 26 200 849

Click up if you have successfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +32 26 200 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number

Belgium

+45 33 144 055

Click up if you have successfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +45 33 144 055 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number

Denmark

+33 825 800 902

Click up if you have successfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +33 825 800 902 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number

France

+49 698 679 9849

Click up if you have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number

100%
Confidence score

Germany

+39 800 599 111

Click up if you have successfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +39 800 599 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number

Italy

+31 204 059 636

Click up if you have successfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +31 204 059 636 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number

Netherlands

+351 210 608 087

Click up if you have successfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +351 210 608 087 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number

Portugal

+34 913 010 807

Click up if you have successfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +34 913 010 807 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number

Spain

+46 851 999 849

Click up if you have successfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +46 851 999 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number

Sweden

+41 848 444 849

Click up if you have successfully reached Turkish Airlines by calling +41 848 444 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +41 848 444 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number

100%
Confidence score

Switzerland

+86 106 453 0355

Click up if you have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number

China

+852 28 613 111

Click up if you have successfully reached Turkish Airlines by calling +852 28 613 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +852 28 613 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number

Hong Kong

+91 124 419 3000

Click up if you have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number

33%
Confidence score

India

+81 334 350 421

Click up if you have successfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +81 334 350 421 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number

Japan

+60 320 531 899

Click up if you have successfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +60 320 531 899 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number

Malaysia

+966 114 009 995

Click up if you have successfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +966 114 009 995 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number

Saudi Arabia

+65 65 439 215

Click up if you have successfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +65 65 439 215 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number

Singapore

+27 861 887 547

Click up if you have successfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +27 861 887 547 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number

South Africa

+82 269 250 026

Click up if you have successfully reached Turkish Airlines by calling +82 269 250 026 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +82 269 250 026 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number

100%
Confidence score

South Korea

+66 213 420 724

Click up if you have successfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +66 213 420 724 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number

Thailand

+971 42 244 068

Click up if you have successfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +971 42 244 068 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number

UAE

+54 115 984 2758

Click up if you have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number

Argentina

+55 113 371 9600

Click up if you have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number

100%
Confidence score

Brazil

More phone numbers

Turkish Airlines emails

customer.service@turkishairlines.com

100%
Confidence score: 100%

Support

Turkish Airlines address

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

Turkish Airlines social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 05, 2025
View all Turkish Airlines contacts