Turkish Airlines
Reviews and Complaints

✈ TURKISH AIRLINES IGNORES REFUND REQUESTS! STAY AWAY! ✈

I booked a flight with Turkish Airlines, but they canceled it themselves and have refused to process my refund for €1,080 despite:
❌ Submitting a refund request on Oct 2024, created the ticket TK-[protected] #S1-[protected]#
❌ Emailing them multiple times (No response!)
❌ Calling their customer service on Dec 18, 2024 (Recorded!)
❌ Visiting their Düsseldorf Airport sales office (They said “we don’t have money”!)

🚨 TURKISH AIRLINES KEEPS MY MONEY AND IGNORES CUSTOMERS!

I have now:
⚠ Filed a chargeback with my bank to get my money back.
⚠ plan to escalated my case to the Turkish Civil Aviation Authority (DGCA).
⚠ Reported Turkish Airlines for violating passenger refund laws!

@TurkishAirlines fix this now before more people learn about your terrible service!

#TurkishAirlines #RefundNow #CustomerServiceFail #ScamAlert #AviationRights

Sehr geehrtes Team von Turkish Airlines,

wir sind am 12.05.2025 mit Ihrer Airline von Stuttgart über Istanbul nach Singapur gereist (Flugnummer TK54.) Leider hatte unser Anschlussflug von Istanbul nach Singapur eine erhebliche Verspätung von ca. *3 Stunden und 40 Minuten*, was für uns als Familie eine große Belastung dargestellt hat.

Wir reisen mit zwei kleinen Kindern (2 und 4 Jahre alt) sowie meinen Eltern, die über 63 und 55 Jahre alt sind. Die lange Wartezeit am Flughafen war gerade für die Kinder sehr anstrengend und kräftezehrend.

Hinzu kam, dass alle Schlafkabinen und Ruhebereiche am Flughafen komplett ausgebucht waren – ebenso wie die wenigen verfügbaren Liegepositionen. Wir hatten keinerlei Möglichkeit, uns auszuruhen oder den Kindern eine bequemere Wartezeit zu ermöglichen. Die Situation war für uns insgesamt sehr unbequem und nervlich belastend.
Uns ist bewusst, dass laut EU-Verordnung in diesem Fall kein gesetzlicher Anspruch auf Entschädigung besteht, da der Abflug außerhalb der EU erfolgte. Dennoch möchten wir Sie freundlich bitten, zu prüfen, ob Sie *aus Kulanz* eine Entschädigung, eine Gutschrift oder eine andere Form der Anerkennung bereitstellen können
Wir haben Turkish Airlines bewusst gewählt und schätzen Ihre Airline sehr. Über eine positive Rückmeldung würden wir uns daher sehr freuen.

Mit freundlichen Grüßen
Ante Marijanovic ( [protected]@hotmail.de)
Buchungsnummer : VQZBNK
Familie Marijanovic
Hirsauer Str.55
75180 Pforzheim

I am writing to formally express my deep dissatisfaction and frustration with the unacceptable service I experienced with Turkish Airlines on both my outbound and return journeys to Dubai, under distressing personal circumstances. I was traveling to attend a funeral, and instead of being supported with professionalism and empathy, I was subjected to a series of failures that added significant stress to an already painful situation.

On my outbound journey on April 27, I flew from London Gatwick (TK1964) to Istanbul, then connected to Dubai (TK758). Due to issues with the connecting flight, my checked baggage was not loaded and arrived a full day later. As a result, I was forced to attend the funeral the next morning without any fresh garments or personal belongings, causing immense emotional distress and embarrassment.

On my return journey on May 3, I flew from Dubai to Istanbul (TK763) and then to London Gatwick (TK1997). During the Dubai–Istanbul leg, I endured a severe in-flight issue where the air conditioning unit above my seat was leaking water directly onto my head. When I raised this with the cabin crew, I was met with a dismissive attitude. Despite multiple requests, I was not moved to another seat—even though seats, including in business class, were available.

The staff’s solution of placing a sponge on the unit was both ineffective and disruptive, as the dripping continued and the noise prevented me from sleeping or relaxing during the flight. This level of service is unacceptable, particularly given that I had just attended a funeral and was emotionally and physically drained.

The chief flight attendant acknowledged the issue, confirmed that a report would be filed, and took down my contact details (email and phone number). However, I have received no communication or follow-up from your team since.

I expect Turkish Airlines to take immediate action to:
1. Investigate these incidents and hold the responsible personnel accountable.
2. Offer appropriate compensation for the distress, discomfort, and inconvenience caused on both journeys.
3. Implement better protocols for handling baggage, in-flight maintenance, and passenger care.

Flight Details:
• Outbound:
• TK1964 – April 27, 2025: London Gatwick to Istanbul
• TK758 – April 27, 2025: Istanbul to Dubai
• Return:
• TK763 – May 3, 2025: Dubai to Istanbul
• TK1997 – May 3, 2025: Istanbul to London Gatwick

I expect a full response and resolution within 14 days from the date of this letter. If this matter is not addressed appropriately, I will be forced to escalate my complaint publicly and pursue further action.

Sincerely,
Kashif

Dear Sir/Madam,

My name is Li Yanting. I am submitting this formal complaint regarding severe mishandling and misconduct by Turkish Airlines during a journey involving myself and my family (a total of three persons including one child).

Summary of Events:

On November 23, 2024, my family and I departed from Incheon, South Korea, via Turkish Airlines with a transit in Istanbul and final destination Panama.
We arrived in Panama on November 24, 2024. Within 2–3 hours, we were informed of an involuntary deportation.
At that time, our original return flight from Panama to Thailand was scheduled for December 5, 2024.
We immediately contacted Ctrip (Trip.com) customer service. They told us they had spoken with Turkish Airlines, and confirmed that a refund for the return ticket would be arranged.
Based on this verbal assurance, we cooperated with the airline’s arrangement and boarded the new flight.
Turkish Airlines unilaterally changed our return flight to the same day and sent us to South Korea, without our informed consent.
Upon arrival in Korea, we were refused entry by immigration. Turkish Airlines staff also refused to let us file a lost baggage report and pressured us to leave.
We were forced to buy new tickets from South Korea to Thailand at our own expense.
Our luggage was missing during this time, and only recovered four days later in Thailand.
During this delay, our child became ill due to lack of clothing appropriate for Korea’s cold and Thailand’s heat. We had to seek medical attention . Medical expenses and expenses incurred during the loss of luggage total 981RMB.
Turkish Airlines has refused compensation and referred us to Cathay Pacific, which was never involved in this journey.

We request that DGCA investigate the following:

Refund for the unused return tickets (Panama → Thailand)
Reimbursement for new flight tickets (South Korea → Thailand)
Compensation under the Montreal Convention for baggage delay
Medical expenses and expenses incurred during the loss of luggage total 981 RMB

Supplementary Statement Regarding Verbal Communication with Trip.com:

On November 24, 2024, shortly after being informed that we were to be deported from Panama, I immediately contacted Trip.com customer service through an internet phone call.

During this call, the agent informed me that they had communicated with Turkish Airlines and confirmed that a refund would be issued for our unused return ticket (originally scheduled for December 5, 2024,from Panama to Thailand).

Relying on this verbal assurance, we agreed to follow the airline’s arrangement and boarded the flight provided, which was unexpectedly redirected to South Korea. And they only refunded me the ticket for my child.

Hello,

I arrived at the Washington IAD airport on 5.04.25​

FLight number TK 404 with the connecting flight TK 187
The luggage from that flight according to the info desk was on the carousel 21.
But my luggage wasn’t there.
The airport clerk checked the information regarding the luggage and he said it indicated that my bag arrived.
Anyway, I did check the carousel 18 as well but no bag was found. Later I was told by the administrator of Turkish Airlines at IAD that my luggage never arrived in Washington,D.C
The clerk filed out the form and assured me that it’ll be found and delivered.
I contacted the Turkish Airlines as well. Still nothing.
There was my medication in the bag which I’m taking daily, not to mention that all my important belongings and personal stuff along with the presents were there
I had to fly to Madison on the 8th of April for an important event and I needed my luggage badly.

Case # 2025067453
Luggage ticket TK 392093

Ticket number 2352261981266
Local phone was 703 5073011
Local address was 826 South Quincy street, Arlington VA 22204

All the photos of my passports, list of missing items, picture of the similar bag and the checks for all the items I had to buy( the new bag as well) were provided.

Up to date there was 21 day passed but my luggage was still missing and no one seemed willing to help me or offer me compensation for my lost belongings and moral issues since my condition worsened because the daily medication was missing.

email : [protected]@gmail.com
My present address is Eugene Schwartz street 12-1-134 St. Petersburg Russia

my present phone number is +[protected]

Sincerely,
Liliia Medvedeva

Turkish Airlines Abandoned My 16-Year-Old Son at Istanbul Airport

I am deeply disappointed with Turkish Airlines' complete lack of care and responsibility toward my 16-year-old son, who was traveling alone from Conakry to Nairobi via Istanbul on March 27, 2025.

Due to technical issues with Kenya's eTA system, we were unable to complete his online visa application despite multiple attempts. Kenyan immigration confirmed that he could receive a visa on arrival and sent an official message to Turkish Airlines, which was acknowledged by their staff in Conakry.

After hours of discussions, Turkish Airlines in Conakry approved his boarding and marked his PNR with "OK TO BOARD." We were assured he would have no issues during transit in Istanbul. However, during his connection, a Turkish Airlines staff member refused to let him board the next flight, claiming he did not have the eTA.

- She refused to check the system, where "OK TO BOARD" was clearly noted.

- She refused to communicate with us as his parents or acknowledge the official message from Kenyan immigration.

- As a result, my 16-year-old son was stranded in Istanbul Airport for 24 hours, without food, accommodation, or assistance.

Only after the flight had departed did another Turkish Airlines staff member finally check the system and confirm that he had been allowed to travel all along. Instead of celebrating Eid with his family, he spent it alone in an airport, all because of Turkish Airlines’ negligence and failure to follow its own procedures.

When he finally arrived in Nairobi two days later, Kenyan immigration officers treated him with dignity and professionalism, confirming that he was indeed eligible for a visa on arrival.

This experience was unacceptable. Turkish Airlines completely failed its duty of care toward a minor traveler and showed no concern for his well-being. Parents and travelers should think twice before trusting this airline to use common sense or show basic human decency in handling vulnerable passengers.

---------- Ursprüngliche Nachricht ----------
Von: Johannes Vienings
An: "customer.[protected]@turkishairlines.com"
Datum: 13.01.2025 17:06 CET
Betreff: Fwd: Re: Turkish Airlines - Turkish Airlines Flight Delay Information Reservation Code WE7G4

Dear Sir Madam,

I have had no reponse from your Airline after a 5 1/2 Hour delay on our Turkish Airline flight from Istanbul to Oliver Tambo Airport Johannesburg on the 28 th of October 2024.

I would appreciate a reponse ASAP.
Below the correspondence to date.

regards

J. Vienings

P.S. I am flying back to Hamburg during the course of March.

I would be happy to put the claim at rest if you would give me a free flight ticket back from Johannesburg to Hamburg.

PLease advise.

---------- Ursprüngliche Nachricht ----------
Von: [protected]@DRYJECT.DE
An: Turkish Airlines , "[protected]@thy.com"
Datum: 04.11.2024 07:20 CET
Betreff: Re: Turkish Airlines - Turkish Airlines Flight Delay Information Reservation Code WE7G4

Dear Sir/ Madam,

my below mentioned flight was delayed by 5 1/2 hours on the 29 th of October.

I missed an important business meeting at 15.00 hours and now have to wait for 2 weeks to reschedule this meeting.

All of this has been terribly annoying. I have flown with Turkish Aitlines in the past and I was very satisfied.

I also paid 337 Euro overweight on this flight to have the samples necessary for my meeting available. Once again this is annoying.

I expect a refund in full for my flight delay.

Regards

Johannes Vienings

Turkish Airlines hat am 29.10.2024 00:48 CET geschrieben:

Change in Your Flight Plan Reservation code
WE7ZG4 Manage booking (https://www.turkishairlines.com/en-tr/flights/manage-booking/)
Dear JOHANNES VIENINGS
We would like to inform you that, you may make free ticket changes or refunds due to the delay in your flight TK38 on October 29, 2024. You can make necessary ticket transactions via manage booking (https://www.turkishairlines.com/en-tr/flights/manage-booking/) page on our MOBILE app or WEBSITE.
For detailed information, you can visit the passenger rights (https://air.tk/passenger-rights) page.
Thank you for your understanding.
Previous Flight Time
FLIGHT DATE
Tuesday, October 29, 2024
FLIGHT CODE CABIN
TK38 Economy
IST JNB
ISTANBUL Airport
ISTANBUL 9h 55m JOHANNESBURG Airport
JOHANNESBURG
PREVIOUS DEPARTURE TIME
02:00 PREVIOUS ARRIVAL TIME
10:55
New Flight Time
NEW FLIGHT DATE
Tuesday, October 29, 2024
FLIGHT CODE CABIN
TK38 Economy
IST JNB
ISTANBUL Airport
ISTANBUL 9h 55m JOHANNESBURG Airport
JOHANNESBURG
NEW DEPARTURE TIME
07:30 NEW ARRIVAL TIME
16:25

My name is Alexander Lakernik, Member of Miles&Smiles, TK-[protected], and I have the following problems with Turkish Airlines:

1. Around June 03, 2024 I found out that my account was blocked for unknown reasons. As I needed my miles for partly paying for my ticket Istanbul-Vienna-Istanbul, I immediately addressed Turkish Airlines on the subject. I’ve filled 6 or 7 applications to the company, until finally after 10 days, again without any explanations, my account was activated and I could again use my miles.

2. But during this period the prices for the air tickets went up, and I lost around 150 EUR on this exercise.

3. As a sort of excuse, the Turkish airlines have sent me a letter in which I was promised some privileges when using Turkish Airlines (attached). Despite showing this letter, I was not allowed to enter Miles&Smiles lounge in Istanbul June 16.

4. June 15, 2016 I was travelling by Turkish Airlines TK 180 from Los Angeles to Istanbul and June 14 evening wanted to check in for this flight on-line, but for some unknown to me reason the on-line check in system for this flight did not work, and I was advised to check in at the counter.

5. We had previously booked places 10E(window) for my wife and 10G(aisle) for myself, June 12 I was informed that for operational reasons my seat was changed to 16G. As we wanted to be close to each other, we tried to change our seats at the counter, but they only managed to give us seats 25A(window) and 25B(middle). As my wife, because of problems with her back, cannot sit in the middle, I, despite my age (79), had to use for more than 12 hours this not very comfortable seat and from time to time disturb the lady in seat C in order to go to the toilet.

6. The whole flight consisted of 2 parts: Las Vegas – Los Angeles by American Airlines and Los Angeles – Istanbul by Turkish Airlines, these parts were in one ticket, and the luggage was sent from Las Vegas to Istanbul. The transfer in Los Angeles was 4,5 hours duration, but my luggage did not arrive in Istanbul!

7. From Istanbul, as mentioned before, I went with Turkish Airlines to Vienna, and my luggage finally was delivered there 2 days later. As I had no previous information of this delivery, I had to buy some clothes. Using all possible discounts (of my friends in Vienna), the price of the clothes was 179 EUR (check attached).

8. Besides, all my medicines were in the luggage, and as I was afraid to live without them, I had to buy some new ones. The bill is attached, it’s in Turkish Lyres, and the card of my wife Mariia Erashova was used for the payment.

9. By the way, June 21 I’ve received an e-mail from Turkish Airlines that my wife’s booked seat 7K for operational reasons was changed to 7J, but this is my booked seat!

What shall we do with all of this?

Best regards. Alexander Lakernik.

Hello,

My name is Mariia Erashova, Member of Miles&Smiles, TK-[protected], and I have the following problems with Turkish Airlines:

1. June 15, 2024 I was travelling by Turkish Airlines TK 180 from Los Angeles to Istanbul and June 14 evening wanted to check in for this flight on-line, but for some unknown to me reason the on-line check in system for this flight did not work, and I was advised to check in at the counter.

2. I was travelling with my husband, Alexander Lakernik, we had previously booked places 10E(window) for me and 10G(aisle) for my husband, June 12 he was informed that for operational reasons his seat was changed to 16G. As we wanted to be close to each other, we tried to change our seats at the counter, but they only managed to give us seats 25A(window) and 25B(middle). As I, because of problems with my back, cannot sit in the middle, my husband, despite his age (79), had to use for more than 12 hours this not very comfortable seat and from time to time disturb the lady in seat C in order to go to the toilet.

3. The whole flight consisted of 2 parts: Las Vegas – Los Angeles by American Airlines and Los Angeles – Istanbul by Turkish Airlines, these parts were in one ticket, and the luggage was sent from Las Vegas to Istanbul. The transfer in Los Angeles was 4,5 hours duration, but our luggage did not arrive in Istanbul!

4. From Istanbul we went with Turkish Airlines to Vienna, and my husband’s luggage was finally delivered there 2 days later. However, my luggage has been delivered only today, after 6 days of waiting, less than 1 day prior to our departure from Vienna!

5. Having several business meetings in Vienna, I had to buy some clothes ans showes. The checks for 795 EUR are attached.

6. Also, as I had no information that my luggage will eventually come to Vienna, I had to buy a small cheap suitcase for my things. The check for 50 EUR is attached as well.

7. Besides, all my medicines were in the luggage, and as I was afraid to live without them, I had to buy some new ones. The bill of 36 EUR is attached as well.

8. By the way, today my husband received an e-mail from Turkish Airlines stating that my booked seat 7K for operational reasons was changed to 7J, but this is my husband’s booked seat!

9. Your company has caused me many inconveniences throughout this journey, I had to spend a lot of time to solve all these luggage problems, and I had to change many of my business plans!

10. Finally when I opened my suitcase, which was delivered today all my staff inside was completely destroyed and durty.

What shall we do with all of this?

Best regards. Mariia Erashova.

It is quite frustrating that my flight from Houston to New Delhi on 2nd May, 2024 with booking reference # TUTEG5 was missed due to extremely bad weather condition and cancellation of flights to reach to Houston (origin) on same day/time.

Today (17th June), my return flight from New Delhi to Houston has been cancelled by the Turkish Airlines without informing in advance leading to inconveniences/frustrations and cancellation of all the plans. Moreover, if the flight has not been used to both the inbound and outbound journeys, no fees has been refunded and/or ill informed. I tried to contact the provided customer care helpline number (India), I am not able to connect to any customer agent.

I will write a review and twit regarding the nature of no helpline and misguiding the passengers by providing no/ill information. Please refund the fees and pay compensation for ill informing the passenger in advance if the ticket was already cancelled, which does not allow me to prepare any alternative steps.

Passenger name: Mohan Singh Raj Kumar

Booking ID: TUTEG5

I want to Turkish Airlines website for booking a ticket for us and our pet. I followed all the instructions required by Turkish Airlines. After I had paid our tickets, I want to make booking for my pet. The website didn't allow me to do that. I have been two weeks calling customer service and running around many offices to resolve this problem! but no result. By the requirements of Turkish Airlines, I can carry my pet with me in cabin. Now I'm in big problem, hour tickets are not refundable, we have no relatives in Türkiye to leave our pet with, as well we don't know Turkish. We are now confused! we don't know what to do! No help from any one I had called or meet with at the Turkish Airlines offices. Our flight will be on Apr. 14, 2024, and today is Mar. 19, 2024. The size, breed, and weight of our dog, by the regulations of Turkish Airlines, we can carry him with us in the cebine. now we are helpless, and don't know what to do!

I am writing to request that you compensate me in the amount of 600 euro for damage to checked baggage, in accordance with Article 17(2) of the Montreal Convention , and also for flight cancellation for 2.5 days.

On 06/09/2023, my mother flew from Frankfurt to Istanbul on flights 1592. She checked in 2 pieces of baggage. Upon arrival at Istanbul, she realized that her flight to Isfahan ,Iran had been canceled. She was in a wheelchair and she has diabetes and heart disease but despite this fact, they did not provide her with food for the next night and tomorrow morning. They told her she should pay for food. As she did not foresee the cancellation, she did not have enough money with her for expenses.

The day after cancelation (07/09/2023),they took a group of Europeans for a tour in Istanbul ,and told her they will take her and 6 other Iranian passengers tomorrow but it did not happen.

On 08/09/2023, Nobody came to bring a wheelchair for transferring to the airplane ,despite my several calls to Turkish Airline, the day before flight and the same day, and I have been told that there is not such an option available!

I request that compensate me for this event for amount of 600 euro and 1000 euro for damaged baggages and discrimination for providing the same facilities and service as other passengers (delay of more than 2 days, not providing with food, tour around Istanbul, and hotel ,just they just kept her in airport till one day before flight and only after leaving European passengers ,they provide her and other Iranian passengers with a room in hotel), within 30 calendar days, in accordance with Article 17(2) of the Montreal Convention.

Sincerely yours,

Dr. Fereshteh Kargar Bafrani

Montreal, Canada

2024/03/04

+[protected]

To whom it may concern,

I am writing to express my extreme dissatisfaction with the service I received from Turkish Airlines on February 10, 2024. My ticket number is [protected] and I was traveling with an infant from Karachi to Toronto via Istanbul.

The staff at Karachi airport did not take my hand carry luggage and told me that I had to carry it myself throughout the journey. This was very inconvenient and stressful, as I had to carry two hand carry bags and my son, who is only 26months old. I asked for assistance several times, but the staff ignored me or were rude to me.

The situation did not improve in Istanbul, where I had to wait for more than an hour to board the connecting flight. The manager at the gate was very unprofessional and disrespectful. He did not provide any information or updates about the flight status and refused to answer my questions. He also yelled at me when I requested a seat with more legroom, saying that I should be grateful that I was allowed to board the flight at all.

The flight itself was uncomfortable and unpleasant. The seats were cramped, the food was cold and tasteless, and the entertainment system was not working. The cabin crew did not attend to my needs or requests and seemed annoyed by my presence. They did not offer me any drinks, snacks, or blankets, and they did not help me with my luggage or my son.

I am appalled by the way I was treated by Turkish Airlines. I paid a lot of money for this flight and I expected a decent level of service and respect. Instead, I received the worst customer experience of my life. I felt humiliated, frustrated, and exhausted by the end of the trip.

I demand a sincere apology and a full refund for my flight. I also request that you take appropriate action against the staff and the manager who were responsible for this unacceptable behavior. I hope that you will address this issue seriously and promptly, as it reflects poorly on your reputation and credibility as an airline.

Please reply to this letter within 14 days with a confirmation of receipt and a resolution. If I do not hear from you by then, I will escalate this matter to the relevant authorities and pursue legal action.

Sincerely,

Alina Nabeel Abbasi

I booked 2 flights from Atlanta to South Africa (Turkish Airlines). The first agent (Amos) fumbled the phone when he answered (like I woke him up). He was rude when he answered the phone. He said he didn't understand the problem and hung up on me. Called back (Kbon?) said he couldn't find my ticket info, put me on hold and hung up. I called back he answered again, I asked for a mgr, he blew air into the phone and hung up. I called back again (4th time) and was kindly assisted by Simone. She was able to find my tickets and assist me. She is a good employee and was diligent about resolving my problem.

The other two guys did not want to work nor assist my call. Shameful ... they both preferred to disconnect the call rudely.

Horrible experience for me. First time on this airlines and trying to get help was a nightmare.

Sandra KellyCalloway

[protected]

My wife and I had booked business class seats from Singapore to Istanbul on TK209 Tuesday 10 October 2023 at 10.40am and connecting business class seats on TK694 to Cairo Tuesday 10 October 2023 at 18.35. We were issued with both boarding passes from Singapore to Istanbul and Istanbul to Cairo. On arriving at Istanbul we went to the gate for Istanbul to Cairo and sat for 40 minutes before the flight.

They then called for business class to board, when we showed our business class boarding passes they told us to stand to one side with no explanation.

After sometime when we asked why we were not boarding, we were informed that they had sold our seats and would have to go to their service desk to be allocated a new flight. We asked how could you sell our seats when we had valid boarding passes the reply was an indifferent "it happens". To get us out of the gate the 2 flight attendants said to us "if we hurry to the service desk there is another flight going shortly, " which there was not.

We were very upset and proceeded to the service desk and were allocated a flight to Cairo 7 hours later, We arrived at our hotel in Cairo at 5am and had to leave at 8am to go to the airport for our onward flight to Luxor.

We paid for 1 full night at a hotel where we had 3 hours due to this mix-up.

We are advising you of this now as we've just heard you are opening up flights from Australia which because of this extremely bad experience we would be reluctant to fly again with Turkish Airlines. Friends & acquaintances have been appalled by what occurred to us.

I was travelling from Dubai to Dublin having Istanbul as the layover for 1 hour 25 minutes on 8th January morning. My flight landed at 6:45 am at Istanbul airport and I was in security check-in queue at 7:12 am. I asked so many people to let me go first as my boarding already started (few were good and few being adamant I had to wait for my turn). I lost my smart watch at security check-in which I realized when I reached gate for my flight. I told the lady at Turkish airline counter to submit my 1 bag so it will be ease in mobility and I will check with people on security transfers for my smart watch. She refused to help. I tried running from gate to security transfer people none of the person there helped me. I rushed back to gate and I missed my flight too. I had to pay $730 for my new flight and no traces of my lost item.

Contact - ca. [protected]@gmail.com

Hi,

I bought two tickets for $ 109.00 can each. I received invoice for $ 218 can. When I verified my cart number, They charged me $ 400.00 can more. I need you to refund me my money.

Here the transaction I don’t know. Turkish Airl2354059132363

Montant de la transaction :400,00 $

Date de la transaction:30 novembre 2023

TURKISH AIRL2354059132363UK GB

I know these transactions below

Turkish Airl2354059132364

Montant de la transaction :109,00 $

Date de la transaction:30 novembre 2023

TURKISH AIRL2354059132364UK GB

Turkish Airl2354059132365

Montant de la transaction :109,00 $

Date de la transaction:30 novembre 2023

TURKISH AIRL2354059132365UK GB

I boarded a flight on 7th December from Birmingham to Kigali via Istanbul flight no TL1968 booking ref no: WDUZ4E.

It was originally scheduled to leave Birmingham at 11:00 arriving into Istanbul at 18:05 giving me 1.5 hours to get my connecting flight at 19:35 but unfortunately we didn’t leave Birmingham until 12:20. I spoke to the head stewardess on the flight when I boarded and she assured me it was all in hand and I would still make the flight! We landed into Istanbul at 18:45 and then took another 25 mins before we actually exited the plane still being told I would be able to make my connecting flight. The plane was in zone F and had to get to zone A sprinting across the airport I arrived at gate A10A at 19:30 where I was informed the gate was closed and I had to go back to care support desk!

I have incurred costs of a hotel charge that I am no longer using in Kigali which was booked for my arrival (early hours of 8/12) cost £80.00 and a gorilla trek on the morning of 09/12 which I have also lost £520.00. I am utterly disgusted at the lack of communication and customer service support from the staff at Turkish Airlines and would like to understand what level of compensation and monies returned to me for all the inconvenience caused.

Also at the point if writing this I have no idea where my suitcase is as I was told I would not be able to collect it! No change of clothes or deodorant, toothpaste etc

I booked a Turkish Airlines flight for my Mom through Alternative Airlines. On the bottom of this ticket is states exactly the below; (please see ticket attached)

Can I change this ticket?

• Turkish Airlines will charge a fee of up to AU$ 84.71 for changes before departure from Dublin.
• Turkish Airlines will charge a fee of up to AU$ 84.71 for changes after departure from Dublin.
Can I cancel this ticket?
• Turkish Airlines will charge a fee of up to AU$ 169.42 for cancellations before departure from Dublin.
• Turkish Airlines will charge a fee of up to AU$ 551.60 for cancellations after departure from Dublin.

Now this flight was offered as a full ticket, however upon booking I was told my mom would have to check out and back in to transfer from Kuala lumper to Perth (with only one hour availability), and that was my problem apparently, so I paid to change to have 7 hours for her to do this. Thats fine it was done and organised.

However, my mom had a hip surgery 5 months ago, she recently fell down a set of stairs and her surgeon has informed he it is too dangerous for her to fly long distance until she can recover from this.

I have then discussed with Alternative Airlines who have informed me they have been in touch with Turkish airlines and I cannot changed or cancel my flight. I have also requested that I can at least transfer the ticket to my dad instead.

I have then called Turkish airlines who will further not let me change or cancel my fight - or give it to my dad, even though the reason is beyond my control, and I have paid $3000 for this. I will also say the lady at Alternative Airlines was helpful and tried her best. The lady at Turkish Airlines was appalling, I asked to speak to her manager and she said "we don't have", so I stated to her, is Turkish Airlines running a business that people pay thousands to dollars for tickets with no options to change, cancel or transfer and also don't have management - the Turkish Airlines attendant proceeded to actually ignore me on the call blanking me completely.

I have now paid $3000 for a ticket with Turkish Airlines that I literally cannot use because they have road blocked every avenue for change following my elderly mother falling down a set of stairs and being unable to make the flight. I will be taking every avenue of action I can to rectify this situation inclusive of going to consumer affairs and exhausting legal options. I have lodged this on the complaints board. This daylight robbery.

Dear Sirs

I tried many times to get in my Miles and Siles acc.

Impossible!

I had some miles but in that condition I can not verify them and, consequently I can not use them

I tried to contact Turkish Airline Sydney office, but the record voice , as I filled all the required questions, starts again with the same issue..

Very frustrating.

My membership n. is TK0422472552

My name is Stefania Barone

On 4th November 2023, we were due to travel back to London Heathrow on the flight TK 1987 which was scheduled to depart at 21.05pm. Firstly a storm was predicted and the airline were very much aware of that as you could see that in travel coverage in the morning. Yet, they decided to proceed with the flight.

My daughter was really unwell and sick so we gave her medication at 7.05pm before packing it into the suitcases as it was a liquid item and was not allowed through security as we were advised by local turkish pharmacies. I mentioned this at check in but no empathy or advice. Nevertherless, we were all checked in and waited 3 hours to before boarding with a sick baby hoping that well give her medication once we reach heathrow and take her straight to a hospital in the UK which is free on the NHS and easy to use.

Lets start with the boarding. All passengers were boarded before 9pm for a 9.05pm departure. Everyone was in the airline and we were waiting for the flight to take off. The airoplane was moving slowly towards the runway and waiting for its turn. you could see planes taking off and landing and we were told that due to adverse conditions, that the flight is delayed again and again. This anouncement was made 5 times atleast by the pilot.

Lets start with the main Issue! WE WERE ON THE RUNWAY IN THE PLANE FOR 3 HOURS with a sick baby whos health was deteriorating. i asked for hot water and i explained the medical situation and asked to be taken off board. No one helped us. None of the passengers were even given their legal entitlement for food or water in that 3 hours on the plane and they kept blaming the weather (they still are in emails and communications). However, the flight was cancelled 3 hours whilst ready to leave ON THE RUNWAY WITH CLEAR WEATHER CONDITIONS. WHY? BECAUSE HEATHROW HAVE CLOSED THEIR DOORS. They dont want to accept this because they dont want to pay compensation and they know they have done wrong by their passengers and treated them inhumanely. Especially an 18 Month old child.

Several communications with the airline and i am distraught and tired. I have bi-polar disorder and i was made to be patient and allow us to be trampled over. My child was checked by medics as soon as we went back to the departure gate and saw ground staff who promised to pay for her medical expenses due to her health deteriorating due to the airline. My daughter was in critical condition with high fever, vomiting and and iv drip put into her arm just for her to be sent to fraudulent hospital who tried to scam us with £800 pounds for her treatment which i couldnt afford. I went running around istanbul hospitals with a iv in my babys hand whilst she had a fever to find a hospital my travel insurance would cover. It was the worst night of my life. '

The ground staff promised compensation, free return flights and hotel accommodation as well as medical compensation. They are liars. I spoke to many people from Turkish airlines. They are all liars. DONT BOOK with them.. Its all about money and expenses and not passengers. They dont put passengers first. And emailing them seems like a waste of time. it looks as if they dont speak English or understand the language and give strange responses like they dont know what's going on. I had to fund all of the delay myself and it cost thousands as 3 family members with me.

I will never again book with them in my life