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Turkish Airlines review: Refund money ( 1 comment)

Mohan Singh Raj Kumar of IN

Jun 17, 2024 2:44 am EDT

Verified customer

Review updated: Jun 18, 2024

Featured review

It is quite frustrating that my flight from Houston to New Delhi on 2nd May, 2024 with booking reference # TUTEG5 was missed due to extremely bad weather condition and cancellation of flights to reach to Houston (origin) on same day/time.

Today (17th June), my return flight from New Delhi to Houston has been cancelled by the Turkish Airlines without informing in advance leading to inconveniences/frustrations and cancellation of all the plans. Moreover, if the flight has not been used to both the inbound and outbound journeys, no fees has been refunded and/or ill informed. I tried to contact the provided customer care helpline number (India), I am not able to connect to any customer agent.

I will write a review and twit regarding the nature of no helpline and misguiding the passengers by providing no/ill information. Please refund the fees and pay compensation for ill informing the passenger in advance if the ticket was already cancelled, which does not allow me to prepare any alternative steps.

Passenger name: Mohan Singh Raj Kumar

Booking ID: TUTEG5

Confidential Information Hidden: This section contains confidential information visible to verified Turkish Airlines representatives only. If you are affiliated with Turkish Airlines, please claim your business to access these details.

1 comments

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S. Mertz

1 complaint

5 comments

S. Mertz

Jun 18, 2024 5:08 am EDT

Verified customer

Mohan, what you've gone through with Turkish Airlines is absolutely unacceptable. Missing your flight from Houston to New Delhi due to bad weather is frustrating enough, but then having your return flight canceled without any notice? That's beyond outrageous. They’ve completely dropped the ball here, leaving you stranded and ruining your plans.

You deserve a full refund and compensation for the inconvenience. The lack of communication and inability to reach customer service is disgraceful. Make sure your story is heard loud and clear on every platform. They need to understand that customers won’t stand for this kind of treatment. Keep pushing for what you deserve and don't let them off the hook until they make this right. Stay strong and keep fighting for the respect and service you were promised.

Turkish Airlines - Compensation for lost baggage 20

Resolved

Turkish Airlines - Customer relations department 18

Turkish Airlines - Missing luggage 8

Turkish Airlines - Lost luggage 8

Turkish Airlines - baggage lost 1

Resolved

Turkish Airlines - rescheduled flight without compensation

Turkish Airlines - Service

Turkish Airlines - damaged luggage

Turkish Airlines - broken luggage 1

Turkish Airlines - offload from boarding gate after issue a boarding pass. 2

View all Turkish Airlines reviews and complaints

Turkish Airlines Contacts

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More phone numbers

Turkish Airlines emails

customer.service@turkishairlines.com

100%
Confidence score: 100%

Support

Turkish Airlines address

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

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