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Turkish Airlines review: Baggages and poor service

Kylosilver of Toronto, CA

Feb 11, 2024 6:34 am EST

Verified customer

Featured review

To whom it may concern,

I am writing to express my extreme dissatisfaction with the service I received from Turkish Airlines on February 10, 2024. My ticket number is [protected] and I was traveling with an infant from Karachi to Toronto via Istanbul.

The staff at Karachi airport did not take my hand carry luggage and told me that I had to carry it myself throughout the journey. This was very inconvenient and stressful, as I had to carry two hand carry bags and my son, who is only 26months old. I asked for assistance several times, but the staff ignored me or were rude to me.

The situation did not improve in Istanbul, where I had to wait for more than an hour to board the connecting flight. The manager at the gate was very unprofessional and disrespectful. He did not provide any information or updates about the flight status and refused to answer my questions. He also yelled at me when I requested a seat with more legroom, saying that I should be grateful that I was allowed to board the flight at all.

The flight itself was uncomfortable and unpleasant. The seats were cramped, the food was cold and tasteless, and the entertainment system was not working. The cabin crew did not attend to my needs or requests and seemed annoyed by my presence. They did not offer me any drinks, snacks, or blankets, and they did not help me with my luggage or my son.

I am appalled by the way I was treated by Turkish Airlines. I paid a lot of money for this flight and I expected a decent level of service and respect. Instead, I received the worst customer experience of my life. I felt humiliated, frustrated, and exhausted by the end of the trip.

I demand a sincere apology and a full refund for my flight. I also request that you take appropriate action against the staff and the manager who were responsible for this unacceptable behavior. I hope that you will address this issue seriously and promptly, as it reflects poorly on your reputation and credibility as an airline.

Please reply to this letter within 14 days with a confirmation of receipt and a resolution. If I do not hear from you by then, I will escalate this matter to the relevant authorities and pursue legal action.

Sincerely,

Alina Nabeel Abbasi

Desired outcome: Fully refund

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Turkish Airlines - Compensation for lost baggage 20

Resolved

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Turkish Airlines - Missing luggage 8

Turkish Airlines - Lost luggage 8

Turkish Airlines - baggage lost 1

Resolved

Turkish Airlines - rescheduled flight without compensation

Turkish Airlines - Service

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Turkish Airlines Contacts

Turkish Airlines phone numbers

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Brazil

More phone numbers

Turkish Airlines emails

customer.service@turkishairlines.com

100%
Confidence score: 100%

Support

Turkish Airlines address

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

Turkish Airlines social media
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