Turkish Airlines
reviews and complaints

Dear Sir/Maam,

Please note details of my complaint against Mr. Eyup Sahin as below:

My name is Sandeep Muzumdar and me and my family were travelling to Turkey and then further connection to Slovenia with Turkish airlines.

Date of travel:

7th July 2022.

Flight #: TK0763

DXB-Turkey

I would like to file a complaint against Mr. Eyup cabin crew who was extremely rude, arrogant, racist and with Zero customer service attitude.

He threatened to deport me from the flight, which is unacceptable behavior.

The background to the story:

1) A passenger who does not belong to the seat next to me comes and sits and demands for the arm rest to be lifted since he was fat.

2) Upon me requesting him to put the arm rest back he gets angry.

3) Upon me requesting Mr. Eyup to help with the situation, he starts to tell me to go behind and sit , while I am sitting next to my family.

4) His then threatens me for no fault to be DEPORTED from the flight, My question is what right does he have to talk to the passenger like this. There is no criminal behavior, I am not carrying any weapons and I am just on a holiday with my family.

5) Through out the journey he is impolite, discriminates based on caste and creed and also me rude.

I would like an formal apology from Mr. Eyup for his behavior failing which I will take this matter to consumer court,

I have never ever asked for a staff to be warned, but this Cabin crew is the worst epitome of customer service and I have no tolerance for this kind of customer service.

This Man must be dealt with severely, failing which it will only further reduce creditability of the airlines and also create discomfort for other future passengers.

I would like to hear officially from Turkish airlines on this matter and I am willing to take this to the highest authority possible.

Thank you for spoiling a good trip due to based on, unprofessional and disrespectful behavior.

Sandeep Muzumdar

[protected]

what should I do to unsubscribe from your [censored]ing emails

Dear Sir / Madame

In reference to my inquiry of 28 maj 2022 at 14:20 regarding my damaged suitcase please note the attached document as among the damaged report.

PS. The agent who made the damage report asked me how much i bought the damaged suitcase and how old it was (I reply 1800 kroner (260 USD) and 8 months old). He told me that he only has a red suit case that resembles a little to my suitcase and advise me to call turkish airlines within a week.

I got to travel back on this month jun 15 th and I am able to come get the replaced suitcase or if you decide to pay please transfer payment in my bank account: REG 1551- Account nr. [protected]

My E-Mail: [protected]@mail.com

I was flying from Birmingham to Moscow, with a 2-hour-long transfer in Istanbul. My first flight was delayed for more than 2 hours, so I missed my second flight. The airline offered me an alternative flight at 7:30am instead of my initial 1:10am flight, and the manager booked a hotel for me, stating in the printed ticket “tehirden dolayi hotel verilmesi hususu lutfen” (Please give a hotel due to the delay). He said to approach the hotel desk in Istanbul airport, show the ticket, and they would provide me with a hotel room for the night.

After getting the new ticket, I went to the check-in desk to get my boarding passes. The Turkish airline employee sitting at the desk, after taking my passport and printing my boarding passes, remembered in the end to ask me if I had filled out the covid form. I told him that the forms were usually distributed onboard and there was no need for me to fill it then. He tore the boarding passes and said that he needed the form straightaway, otherwise he couldn’t let me onboard. I had to download the form and fill it out. By that time, the employee had already left his place and I approached another person at the check-in desk to check in with the filled form. This time I was checked-in with the formal look from the airline employee on my phone screen, where the filled form was open.

Upon arrival in Istanbul, I passed the passport control and went to the hotel desk with a family of other passengers, whom I had met in the line in Birmingham airport. They also had a connection flight with me, and their flight also was shifted to the early morning the same day (6:30am I believe). Despite the fact that the flight delay for the family was shorter than mine, they were offered a room in the hotel. Meanwhile, I was told that since my delay was less than 12 hours, I was entirely to no hotel room. The person at the hotel desk told me that I could go to the care point in the international terminal, and they could at least provide food and beverages for such a long delay.

I had to walk back through the passport control to the international terminal and find the care point desk. After explaining the whole situation to the employees at the desk, they asked me to show them my boarding pass and my passport. They discussed something in Turkish and told me that they couldn’t help me with anything, since my delay was less than 12 hours. I was surprised and asked them just for a bottle of water, and guess what? They told me that they couldn’t give me anything, not even a bottle of water.

The passenger rights on the airline website clearly state that for the delays with 2 and more hours Hot/Cold Beverage, free phone call is provided. For the delays more than 3 hours, a light meal and main course are also provided.

https://cdn.turkishairlines.com/m/3ab07cf4b870382e/original/FR-67-0329-Yolcu-haklar-Brosuru-ENG-copy.PDF

I was tired and exhausted, so I didn’t even argue with the airline personnel and found myself a chair to spend the night on. To cap it all, that there js no such thing as free Wi-Fi in the Istanbul airport. You can only get an hour of free Internet access in the entire airport.

So, the airline left me without a hotel room for the entire night and didn’t even provide me with a bottle of water, let alone some food. What kind of airline is that? That’s Turkish airline!

On APRIL 24 2022, my family and I had quite a terrible experience with Turkish Airlines that we feel should not fall on deaf ears.

We arrived to the Turkish Airlines check-in counter in Marrakech airport at 1pm where we were met by a woman (second register to the left/after the business check in line — please check the Marrakech airport records to see who the employee was) who was incredibly rude and unaccommodating.

In line with what we were told by our hotel, the airlines on the phone and our online research, we provided a PCR test that was taken 48 hours prior to flying.

The woman at the desk not only refused to let us on our flight but also failed to tell us that we could make our connection in Istanbul and take an additional test during our transit so that we may enter the US without a problem.

Her misinformation and decision to withhold airline information from us created a huge list of problems for us in the following ways:

1. We had to reschedule for a later flight with our connection now being prolonged to an entire 8 hours in Istanbul.

2. 2 ticket holders had to miss a full day of work

3. We had to spend money (450 EU) on new PCR tests and (120 EU) on taxis to the PCR testing facilities, the hotel and back to the airport

4. (The biggest issue) Upon all the chaos of managing our new tickets, pcrs and 6 baggages of luggage, 1 of our luggages was stolen WITHIN THE MARRAKECH airport.

When I asked about the stolen baggage, while 2 employees were quite helpful in escorting me to the lost and found, the baggage was not found and I was directed to the police. The police yelled at me for not having a photo of my suitcase (which i'm not quite sure how many people just have at their disposal), they also refused to file a police report and review the security camera's footage of the time slot during which the bag was taken.

This was incredibly unprofessional, unaccommodating, and even scary at times as I felt like I wasn't just being refused my rights to report a felony but also attacked for requesting to do so. There was quite literally no one else to speak to. I was told to get on my flight and speak to the Turkish airlines customer service desk in Istanbul. When we arrived and I found the desk, my complaints fell on deaf ears. I was hardly even acknowledged by the Turkish airlines employee. In fact, it took a Turkish woman who was undergoing a different problem with Turkish Airlines who was in the same line as me, to approach the man at the counter and demand acknowledgement in Turkish because he simply did not want to deal with anyone in the line that did not speak Turkish. This doesn't make sense as his job is to deal with international clients, yet he was not even fit to speak with English-speaking customers.

All in all there was a general feeling of personal attack, mistreatment, and truly a nightmarish experience for me and my family with Turkish airlines and the Marrakech Airport (RAK). The stolen suitcase was filled with personal items, some irreplaceable, and well over 2000 EU in stolen belongings.

On 13.4 2022 I was checking in at 19:00 hrs (Serbian time) at TK business class counter at Belgrade Airport. My itinerary with TK was Belgrade-Istanbul-Baghdad. The flight to Istanbul was at 20:20 hrs. As of 1 April 2022, PCR tests are no longer needed to enter Baghdad, only vaccination card is needed with QR code and with any vaccine. I presented at the check in counter my national passport and my United Nations laisser-passer. I also presented proof of vaccination for my final destination. The guy told me: Do you know that noone in the world recognizes Sputnik vaccine?" I politely responded: In Iraq they do. He said ironically: "we will see that now." And continued with very unpleasant tone: 'Do you know that more than half population in Russia didn't receive Sputnik vaccine." I kept quite to this inappropriate remark. He opened some site and started reading which vaccines are recognized in Iraq but saying Sputnik isn't. I responded that it was not true and wanted to show him the proof from my phone. He didn't want to see. Instead, he took my travel documents and told me to wait. After 10 min he returned saying " you are not allowed to travel and you do not have time to do here PCR 'cause I am going to close check in soon." He also told me that I can go to the Turkish Airlines Office around the corner and confirm that I cannot travel. I went there. The girl told me they are using IATA site for verifying which vaccines are approved/recognized in certain countries. I responded that the site might not have been updated. She told me that her colleague will check once again. I waited 10 min. The guy who was checking the issue returned and politely told me I could fly. I told him that the check in must have been closed by now. He took me there and told the arrogant guy to check me in. He was not pleased to see me again for check in. I had such a stress at the airport and I had to continue my journey so stressed. The guy at the Turkish Airlines check in business counter should not enter into any conversation with passengers on the topic of vaccines and their recognition. This is not his job. His comment that half of the population in Russia did not receive Sputnik was inappropriate. It demonstrates his unprofessionalism. He was not only unkind, arrogant and very cynic with his comments. He does not possess client orientation. As such, he should not be working directly with people/passengers. He needs to receive a proper training. And I, as a passenger and frequent flyer with Turkish Airlines do not deserve to be treated in a such manner. If he did not know that Iraq has recognized Sputnik, at least he could have been more kind. The bottom line is he should be removed from the position he currently holds.

Facts:

-I had a ticket from Dhaka to Bucharest ,via Istanbul on 08/09.04.2022 -E ticket attached.

-TK 723 Dhaka - Istanbul , departure 90 min delay

-Landing in Istanbul (09.04.2022) at 06:00 LT instead of 04:25 LT

-Connecting flight TK 1043 Istanbul-Bucharest , departure time 07:00

-In Istanbul ,at transfer desk ,it was deny my boarding pass for flight TK 1043 ,due to thicket was not closed in the system in Dhaka.In remaining time to connected flight ,they was not able to fix error from the system. Because this problem was not generated by me ,and I had to cache flight RO 703 ,Bucharest -Iasi ,I buy by myself a ticket to flight RO 262 Istanbul -Bucharest .

-My baggage was not transferred to flight RO 262 ,so I had to claim it at Lost and found desk , so I loose also flight RO 703 ,and I had to go by my car to Bucharest to pickup -600 km both ways.

-I claim at least refund for ticket I buy from Istanbul to Bucharest ( 185 USD)and 100 USD ,gasoline cost to pick up my baggage.

Attached all needed docs.

Thanks for understanding.

Please give me a feedback to [protected]@yahoo.com

-

When we got to JFK, NY to check into our flight going, we were upgrading to business class and they spent almost 2 hours upgrading, which caused us to miss out on the lounge run to the gate as they were boarding. When we got on the flight, we were promised our stroller at the gate in Turkey, but when we got there they had taken our stroller and transferred it to the connecting flight without our permission. We now had to wait 8 hours in the airport without my stroller. When I went to ask customer service about our stroller they sent us to the business class section since we had upgraded to business, but they refused to help us. No one would help us, so we ended up booking the hotel in the airport so my daughter can comfortably sleep while we wait for our connecting flight to Cyprus.

Now, we are going to leave Cyprus, and I called the night before to confirm the tickets. Turkish Airlines had claimed that my husband never got on the flight from NY, but yet he did and then they said he didn't have a ticket to go back to NY, but our tickets were booked as round trip. I had explained this to customer support and they said I would have to book a new ticket, even though this was not my issue. After a few hours, they finally cut a new ticket for him. We got to the airport the next day in Cyprus and all documentation was approved for the US. When we got to Turkey we tried to upgrade to business, but ticket services in the airport was having issues upgrading, so they sent us to the lounge to upgrade, which they were able to successfully upgrade us to business class. We arrived at the gate for the flight 2 hours before the flight, but the 3 gentleman at the gate claimed that my husbands green card documentation was not valid enough to put him on the flight. They then had made us sit on the side in the airport as the supposidly, "emailed border control". We continously asked them for an update and they said they haven't heard back. They were holding onto my passport, my husbands and my 1 1/2 year old daughters. They then took pictures of them using their cell phone and claimed they were sending them to border control to confirm we could get on the flight. Once the planes doors closed they said they didnt receive a response and we cannot board the flight and will need to fly back to Cyprus. They waited until the doors shut to tell us this and said our luggage will be sent to Cyprus after it gets to NY. We went down to ticket services and explained the issue, rather than them covering the cost of the flight since they were sending us back, we had to pay for 3 additional tickets. Ticket services said that they had put our tickets as "open tickets" so when we get to Cyprus we call and have them set the new date, but we would again have to pay for new tickets from Cyprus to Istanbul and the difference from Istanbul to NY. When we got to Cyprus we went to give out bag tickets and phone number for our bags and noticed our bags were on the belt in Cyprus from our new flight. This just shows the gentlemen knew we weren't getting on the flight and just wanted to hold us until the gates closed.

When I called Turkish Airlines to set the new date, they could not find the tickets we had booked and all offices and main number claimed we never arrived to the gate on time, which is false. I submitted a feedback form as I was told to. I called Turkish Airlines to ask if they can expedite the process as this has been an urgent matter. We needed to get home. No one was helping us. Everyone was just turning us away even after explaining the urgency of losing our jobs because of this and having no money left because of all the ticket purchases they were making us make. We finally got in touch with 1 gentleman who expedited the process, but I received an email after explaining everything to them about what happened to us in Istanbul. They said they cannot help us with our tickets as we supposedly were "no shows". Again, this is false.

Turkish Airlines made us purchase new tickets again to go back to NY.

So, in addition to losing all our money, they even claimed that we never booked business class even though I showed them the original boarding passes and the bank account where they pulled the money out of.

Turkish Airlines had robbed us completely. We had no more money left

Tracking/File Reference Number -KWITK19894

Tracking Number- [protected]

File Reference Number-DDP KWITK19894

Flight Date-31.07.2019

Regards,

Christopher.

Last Feb 5th, our flight from AA2283 MIA-LAX got cancelled and our company rebooked us to TK MIA-IST. We went to AA to retrieve our baggage however they told us that they will just send it to the next available flight. However we arrived in MNL on Feb 7th and our luggage were not there. We file lost report in TK. This is the 4th day and we still dont have an update about our luggage. I am not sure how they do their process. Have they contacted the AA because for sure they know where are our missing luggage. Very poor service and poor coordination.

I have been charged about 400$ by turkish air on my master card,

after 10 times contacting with them they refuse to refund this money

I have all document and proved from bank statement clearly shows they have taking this money and do not refund.it,

I will take this issue to small court in Toronto canada for maximum damages

my Email in their record is [protected]@yahoo.com

Thanks

My family had tested positive for Covid and I called the call center the day before my flight and made our tickets open tickets then when we tried to reschedule they said we didn’t have open ticket we were marked as no show so now they are chargining us $2000 each person this is outrageous it’s honestly a scam because I have to deal with this because of there staffs mistake.

Hi there we make ticket from Turkish airlines. Our flight was March 2019.from NYC to jeddah (saudia Arabia).they cancel our flight for covid 19.now they not giving our money back. They said we have to contract our travel agency. Our travel agency said we have to contact our airline. Almost 2 years. We r suffering. Almost our 5 thousands dollars. Please make something to give our money. If not I have to do something in court. Thanks

I am a 100% disabled combat veteran. I have a service dog that travels with me for medical necessity. I tried every avenue to get my service dog approved and waited for days after filling out the feedback form and submitting paperwork. I also called the [protected] and did not receive a resolution.
I had to fly and eventually just chose seats where I could have a little more room and booked a ticket without my service dog. I paid over $1000 for my ticket to include seats. The airlines took my money and then my troubles began. I had a negative covid test that the airlines said I could not use so I had to push the flight (they changed it to an open ticket). After calling the Russian embassy I learned that my test was the correct test to take.. So I attempted to book another flight. Turkish airlines attempted to extort $15, $30, $40, and $350 in order to change my flight even though their website states that I have unlimited changing rights. Their staff is unprofessional, rude, abrasive, and refuse to have and kindness. They made fun at my hearing disability and refused to work with me.
Needless to say I was angry. I finally was able to call New York and get my ticket changed. When I called within 24 hours of my flight to check in and choose a seat, the computer would not let me check in and choosing a seat was still charging me money. I was 12 hours from my flight time. I began calling and filling out feedback forms over and over again.
They staff hang up on me, will not change my ticket, will not work with me ( I assume because I am a disabled military veteran). One of your staff even told me they do not agree with the wars the US was in. That is not their business.
I have tried every avenue to fix this problem and am understandably frustrated and angry. Your staff talk rude and demean me at every opportunity. They refuse to help no matter how many times I call in. I need to take this flight.
The last person I spoke to made me wait on hold and then after saying his computer did not work ( an excuse I have heard repeatedly), he "figured out the price difference manually" and attempted to charge me over $600 even when I told him I was looking on the website and the fare was the exact price I paid for my previous flight and read to them from the Turkish Airlines that there is no change fee. He stated that he spoke to his other workers and they said I was the rude one when in fact they are the rudest people I have ever met! I have asked for a manager to review calls an no one does. I have asked for my money back and they refuse, I have asked for my ticket to be changed and honored and they refuse. They extort money and will not assist. I am tired and in constant pain. I simply wanted to take a flight and yet I was robbed.
I am going to the court tomorrow to file a claim in small claims court against this company. they way you treat your customers in horrid. Everyone of your staff needs retrained or replaced. I have asked repeatedly for assistance from a manager.
This is in reference to Turkish Air Conf #: TVXKDB
My information is...
[protected].
[protected]@gmail.com

The situation was as follows: We traveled from Miami to Jeddah through Istanbul on DEC 17th, 2021. We were not allowed to board from Istanbul to Jeddah although we had a boarding pass issued from Miami after checking all travel documents and requirements. They said, it was due to travel restrictions, although Turkish airlines issued Istanbul Jeddah boarding pass for us after checking our Visa and the requirements to travel to Jeddah. Additionally, prior to making the reservation and 3 days prior to our scheduled flight, I had contacted Turkish Airlines who confirmed and reassured me that there are no issues whatsoever regarding transitting through Istanbul and flying to Jeddah as well as that there is no quarantine or any issues with the flight. Again, this was confirmed with Turkish airlines 3 times and the last one was on Tuesday, Dec, 14th 2021. I contacted Turkish Airlines to report a complaint and ask for a refund in addition to reimbursement to the expenses I had inquired about due to a change of route which they paid nothing of at the airport and they did not offer any kind of accommodation at the airport. I have 2 young children and they kept us in the airport without any commendation ( not even a cup of water) or any proper explanation of the situation and why we have been not allowed to board the plane even though we had our boarding passes.
after almost 6 hours of waiting in Istanbul airport without a solution, accommodation, or any professional explanation of the situation and solution I had to figure things out myself and pay for new tickets to another country and pay for my own hotel accommodation at the airport. I want to highly emphasize the inhuman and unprofessional treatment we received from Turkish airlines employees at the airport (who do not speak proper English at all, the employees have very poor communication skills considering this is an international airport.).
I contacted the airlines when I came back to the states and now after 3 weeks of the incident, I still did not get any kind of proper response from them.

Dear Madam/Dear Sir,

By present let me inform you, for the second time, my total disappointment and insatisfaction of your staffs in Istanbul airport for the flight to Baku/Azerbaijan.
I undersigned passport nb R53751993 issued by IRI, got the flight from LAX to Baku, through Istanbul, on Sep 6th 2021 at 1;40PM TK180.
I was supposed to get a connecting flight in Istanbul at 5;10PM 0n Sep 7th 2021, flight nb TK334.
Let me emphesize on the fact that all my papers,
a valid Iranian passport,
The special permit of "GHARARGAH" in Azerbaijan,
my valid American permanent residency card,
a negative PCR test effected 72hours before the flight, and
my American vaccination card,
were ALL checked earlier in the LAX and I got on board with my boarding card of the connecting flight, in hand.
Once arrived near the gate of boarding to Baku in Istanbul, 45 mn's before the flight, two terribly incompetent and careless Turkish Airline satffs, one named Omar, did not bother to check my documents properly.
I informed them that I have been invited to my annual general Assembly and I need to be in Baku early in the morning.
These two incompetent associates, by having
a discriminatory fast look to my Iranian passport,
without paying attention to my American residency card, they just refused to get me on board, and closed the gate .
A soon as I started complaining, one of them checked again and saw that my documents were correct and they should have got me on board.
Even then, they did not manage to get me a free ticket and I had to get out airport, go to turkich airline's desk, asking for the manager...while in a first place I SHOULD HAVE GOT ON BOARD.
Later, another incompetent and disrespectful person from TK airlines led me out of the airport
No Accomodation
No food
No respect for the trouble they put me through

By present I demand a decent compensation, a free return ticket to LAX, for what I went through
You are kindly requested to :
1- inform and eductae your local staff for their responsibility to serve your loyal customers and not to ignore and neglecte them
2- Train your local staff to be updated about rules and regulations during these hard times
3- Process my demand immediately: for both :
*discrimination toward my Iranian passport and
* loss of time and fatigue caused by not letting me on board

Awaiting to read your comments on my email mojgan.[protected]@gmail.com

Sincerely

I boarded Turkish Airlines LAX to Istanbul flight# TK 0010 on 28 November 2021. My connecting flight was TK2336 next day on November 29, 2021.

I had paid an extra 50 dollars over the cost of the airline ticket to purchase an aisle seat close to the toilets at the back of this plane. (My gall bladder was removed, as a consequence of which I need to go to the bathroom often and quickly. This is of crucial importance to me as a health and human dignity issue.)

Without providing a reason, a Turkish Airlines flight attendant told me that I had to vacate my seat because she claimed it was unsafe. The seat looked and worked like any other seat (I've been flying for 50 years) and I didn't have a problem with it.

This Turkish Airlines hostess had decided on a whim that a seat deemed safe and ready to use by Turkish Airlines engineers and inspectors was unsafe (she did not explain to me why she thought the seat was unsafe).

I told her that I don't see anything wrong with the seat and that I wished to stay in this seat for which I had paid an additional 50 dollars for. She then called another male attendant who kept telling me to get out of my seat despite not giving a reason to do so either.

The Turkish Airlines attendants never told me that they would have me removed from the plane if I did not comply with their (unreasonable) wishes to change seats. I would have done so if they had warned me of the consequences.

Even though I voluntarily switched seats eventually (you can ask my witness and fellow passenger NM who graciously and voluntarily gave me his name and phone number), they still filed a complaint against me and had me expelled from the plane.

I wish to reiterate that I would have complied with their orders and switched seats immediately if only if they'd told me that they considered this a grave enough situation worth having me expelled from the plane for.

I never insulted anyone on that plane. I never used the F word as an insult directed against anyone involved. The only thing I told a male crew member was, "go serve other passengers or find somebody else to mess with his head." I never threatened, hit or touched anyone.

I've been flying for 50 years. I don't have a criminal record and I've never been arrested for anything. I don't even have a single traffic ticket on my record.

I would appreciate it very much if you could ask Turkish Airlines to refund the airfare of 950 dollars plus the $150 PCR fee I paid for the missed flight and the additional 250 dollars I paid for the required and more expensive 1-hour PCR test for next day's flight; plus the $92 I paid for a car rental. The total is $1442. (Can we put a price on the incurred mental aggravation, humiliation and material inconvenience?)

Thank you for looking into this matter and hopefully help me get a refund.

P.S. I did not include any of my personal information as per your advice. I will submit all necessary information upon demand.

I got a refund from Turkish Airlines for an Unused tickets (Mohamad Taleb $1030.22 + Sarah Taleb $1030.22 = $2060.44). Simply the airline decided to refund me in Turkish Lira rather than in USD as paid with my Citibank credit card. I received 16, 321.38 Turkish Lira on November 9th 2021 which makes the amount equal to $1685 (a total difference of $375 missing). I called the Turkish Airlines feedback department and they put me into a complicated online process that got me generic replies with no solution or refund of the remaining balance.

I paid in USD and I should get refunded with USD. Unfortunately, Turkish Airlines did not follow the fair policy of Refunds.

Dear sir or madam:

My name is Zinaida Makarova. My husband, Vladimir Smykov, and I bought tickets for September 29, 2021 for the flights from New York to Batumi through Istanbul.
Flight numbers:
TK 002 NY - Istanbul and TK 392 Istanbul - Batumi
Ticket numbers:
TK/ETKT 235 [protected] Zinaida Ms.
TK/ETKT 235 [protected] Vladimir Mr.
We also requested, in advance, a wheelchair for my husband who recently had a knee replacement surgery and cannot walk.

When we landed in Istanbul on September 30th, the wheelchair was not at the gate. There was one and a half hour to our connecting flight to Batumi. We were told to wait by an elevator for the wheelchair. After some time, the airport personnel moved my husband upstairs and asked us to wait longer. We waited for about 40 minutes. Many wheelchair operators passed by, promised to return, but no one did. Eventually we got kicked out of that area to the main airport terminal.

Knowing that we were late and my husband was in pain, I ran to look for an information desk. I found it in about 20 minutes, and then I saw that my husband was finally in a wheelchair taken to the wheelchair office in zone CD.

The manager ordered to transport my husband to the gate and told me disrespectfully to run to the gate on my own. The gate was at the far end of the terminal and after 10 hours of sleepless flight and all of the stress, I had neither the strength nor time to do this. I asked if he could help us because there were multiple electric automobiles in that area. But he said that we are declining the service and ripped our tickets! He told us that now we need to go to the ticket office which was at the other end of the hall on a different floor in zone AB.
He was extremely rude and disrespectful and didn't acknowledge the fact that we lost the transfer time because of the malfunction and fault of their office.

It took me about 60 minutes to get to the ticket office and wait in line for our turn. The manager of the ticket office assigned us a driver who took my husband to a different wheelchair zone AB where we were told to wait again. At first they discussed something but didn't explain anything to us. After that, they stopped paying any attention to us and didn't respond at all when I asked questions. Eventually, they said that our flight already left and we're not going anywhere today. When I asked about where we should stay and how we would be able to do a COVID test upon entry (we knew that Georgia required tests), they said that we'll have to pay for everything ourselves.

When I went back to the ticket office manager, he said that he can't help us, and started yelling at me that it's all our fault. I started crying and he just turned around and left.

The situation was hopeless so I went to the ticket office to buy any tickets to Georgia, with the hope that after we arrive in Georgia, we can get out of the airport there, get a hotel room and eat (we didn't eat or drink anything for many hours while going through all of this).

The computer system was down in the ticket office of zone AB.
The airport officer, after checking the documents, transferred all us to another ticket office and to another area, without explaining that I could not return to my area (where I left my husband).
At a different zone ticket office I bought the only available race to Georgia. Instead of Batumi, we were flying to Tbilisi at 8pm.

When I tried to go back after my husband, they didn't let me back to the other AB zone. I was ordered to go through the customs again. I ran there but they wouldn't let me in either. I was running back and forth crying and not being able to get back to my husband. Eventually, I got our boarding passes and was able to get back to the AB zone via the international pass.

I was absent for more than 4 hours. My husband was panicking. He didn't have a phone and had no idea what was going on.

I went back to the manager of the wheelchair stations. He looked down at me and turned away. But when I showed him our new boarding passes, he was shocked, immediately called someone and told me that he will soon send my husband in a wheelchair to the gate. I got back to my husband, sat next to him and took a photo of these "airport workers" that are supposed to be helping old and disabled passengers.

After some time, they took my husband in a wheelchair to the gate and we got on the last flight to Georgia. The flight to Tbilisi at 8pm instead of Batumi.

When we arrived in Tbilisi, we learned that one of our suitcases did not arrive. We had to stay at the airport for one more sleepless night waiting for our suitcase. The suitcase arrived the next day, October 1. We were barely alive from exhaustion (my husband was in a lot of pain due to his recent surgery). We took a taxi to Batumi.

I don't know how long it will take us to forget the nightmares of our experience in the airport and the ticket office (zone AB) and the wheelchair stations (zones AB and CD) managers. Besides all of the stress that we went through we also had the following expenses:

$520 for tickets to Tbilisi

$160 taxi fare to Batumi.

We hope that you will look into this case and make some changes to make sure that other handicapped passengers do not go through a similar experience. We also ask that you reimburse us for the expenses that we had. See attached receipts.

1. Tickets NY - Istanbul - Batumi

2. Boarding pass NY - Istanbul - Batumi for Smykov Vladimir
(my Boarding pass was ripped by the wheelchair office manager zone CD)

3. Ticket and receipt Istanbul - Tbilisi.

4. Boarding pass for Smykov Vladimir and Makarova Zinaida for the flight
Istanbul - Tbilisi and receipts for luggage.

5. Receipt and business card for Transfer Tbilisi-Batumi.

6. Photo of the wheelchair office managers zone АВ.

I bought a ticket (Reference # SAK8QD) and paid $3, 853; however, at the time of my travel to Bangladesh the COVID condition was really bad and the CDC advised not to travel there. Also, during that time there was a lock down happening in Bangladesh due to COVID; therefore, I was unable to travel.

In the Turkish Airline website it says that due to COVID I can make my ticket as open ticket and use it later. So I converted my ticket to an open ticket. Now that I am trying to use it with new booking reference # SA8J2A for a cheaper price, and I cannot do it, you are asking for almost 2 thousands more for the same 4 passenger for the same destination. They would not give me any explanation why they need more money. This is the worst service I have ever had. You simply are stealing my money.

Your phone service is really bad, I called you numerous times and spoke to different peoples and spent many long hours (probably 8-9 hours) and they always give me a different response and you don't communicate among other departments.