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Turkish Airlines review: Lost luggage

sevara of US

Apr 29, 2025 12:43 pm EDT

Verified customer

Featured review

Hello,

I arrived at the Washington IAD airport on 5.04.25

FLight number TK 404 with the connecting flight TK 187
The luggage from that flight according to the info desk was on the carousel 21.
But my luggage wasn’t there.
The airport clerk checked the information regarding the luggage and he said it indicated that my bag arrived.
Anyway, I did check the carousel 18 as well but no bag was found. Later I was told by the administrator of Turkish Airlines at IAD that my luggage never arrived in Washington,D.C
The clerk filed out the form and assured me that it’ll be found and delivered.
I contacted the Turkish Airlines as well. Still nothing.
There was my medication in the bag which I’m taking daily, not to mention that all my important belongings and personal stuff along with the presents were there
I had to fly to Madison on the 8th of April for an important event and I needed my luggage badly.

Case # 2025067453
Luggage ticket TK 392093

Ticket number 2352261981266
Local phone was 703 5073011
Local address was 826 South Quincy street, Arlington VA 22204

All the photos of my passports, list of missing items, picture of the similar bag and the checks for all the items I had to buy( the new bag as well) were provided.

Up to date there was 21 day passed but my luggage was still missing and no one seemed willing to help me or offer me compensation for my lost belongings and moral issues since my condition worsened because the daily medication was missing.

email : [protected]@gmail.com
My present address is Eugene Schwartz street 12-1-134 St. Petersburg Russia

my present phone number is +[protected]

Sincerely,
Liliia Medvedeva

Desired outcome: I would like to receive at least $ 1200 as a compensation for all moral issues and loosing all my belongings

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customer.service@turkishairlines.com

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Support

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General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

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