TurboTax

I filed my 2019 taxes on February 8, 2020 and to date have never received my refund of 3045.00. I paid for the full package, all the extras and they say they cant help me. The IRS said they paid the money and to check with the preparer, which was me and Turbo Tax software. I agreed to pay the fees out of my federal refund, but they took the fees in July out of my checking account. My refund was sent to their clearing house, Santa Barbara bank in California. When I tried their website, they said I was entering an invalid SSN. I am 59 years old, I know my own SSN. I need my refund and have been chasing my tail.

Good day all. I am writing because I have a serve issue with my card and I cannot get anybody to assist me with it. On Wednesday 12/30/20 I called the customer service number on 3 different times and was put on hold for over 30 then hung up on. My issue is that I have 2 payments from the unemployment office that were released but never posted. I called the unemployment office to confirm one payment was released for $262.50 on 12/21/20 and for $87.50 on 12/28/20 and nobody seems to know where it is. I am a struggling person and cannot afford this. I need some help.

My name is Julio Arias

I have called several numbers at least 30 times within 3 days! I cannot get live help so that they can help me get a copy of my 2019 taxes. I submitted everything and owe irs $500 so I started paying irs and the irs has not recieved the documents from turbotax! I am so frustrated with their lack of customer service and the fact that they literally want to charge me $120 to get live help is ridiculous! I used them for the last 4 years but rest assured I will never deal with this nightmare of lack of customer service ever again! It is not worth it! They loop you into an automated customer service that will not answer specific questions from a live person! I'm so disgusted with their service that the stress with their lack of service has literally made me sick to my stomach! I'd rather go back to jackson hewitt or h&r block! At least I know there are real people their to answer important financial questions!

Turbo tax has locked my incomplete unfinished not-filed 2019 return that I started in feb & will not delete it or clear it!
Its not filed... Yet turbotax took the audacious liberty to "register my social security # with irs on an un-filed return"...
Scam! Shady!
Holding my social hostage (the reason I do not want to use turbotax they do not properly accommodate 1099 filing - no where is the ability to add 1099 business deductions like:
- home office
-equipment
-expenses
Because turbo tax will not clear me & has the "irs showing I have a return registered connected with my social (no I do not!)
I am prevented from actually submitting my 2019 return on any other site!
(turbo tax calculated I owe? $800 - no I do not)
With he better site that accommodated my 1099 needs I get a refund of $300 I desperately need right now with covid yet irs rejected it because turbo tax unethically trapped me.

When I try to"clear & start over"to not use them, the text in pop-up box says:" you cannot clear your return. Once you register your tax return, or pay any turbotax fees, we can no longer clear and start over."... Not filing mind you... Just by registering on turbo tax they keep you against your will!

Thank you for anything you can do!
Molly rhen
[protected]@gmail.com

We purchased Turbo Tax this year to complete our taxes, but were concerned that it didn't give us the educational tax credit for what pay for our son's college. It completely took that away from us. So we took our taxes to H&R Block and had them take a second look. They found we ARE eligible for that credit! We saved $2, 600 with H&R Block! So now we are doing an ammendment through them. We feel we should get our money back for what we paid Turbo Tax. Clearly, it doesn't know how to do taxes and didn't find an obvious credit for which we were eligble. We would've lost a lot of money had we trusted Turbo Tax and won't use it again!

There are commonsense things about taxes.
1 Don't put it off it. only makes things worse.
2 Efiling doesn't really save much time
3. If you do e file find a reliable and honest company. Avoid tax scam outfits like Turbo tax.

If you choose to ignore no. 3, be careful. At each step they are applying hidden charges and fees. If you don't pay attention, they will take as much as they can. They are not your friend. You are their victim

Stay away. They are liars and cheats. It is not FREE.
You will waste your time and money on this fraud

I had to upload, review, input all my information. It's just me and my W2 to get this done. They said they would not complete taxes unless I paid 60.00 for their deluxe service.

I fell for the word free and they blackmailed once they had used up my time, and I was faceing the April 15 deadline.

Don't trust these criminals with your time money or data

On the advice of turbotax, I uploaded a pdf of my w2 instead of typing it in myself. The payer's ein translated one digit off by their software and I missed the mistake upon review, resulting in reject code fw2-502 for federal and state returns when filed. On attempt to fix the EIN per turbotax instructions, the turbotax website just sends me into a loop with no way to fix it. I would like them to fix their software, or refund my payments to them.

ABSOLUTELY A WASTE OF MONEY! I too had the same problem with Turbo Tax not asking me any questions about my medical insurance and, sure enough, my federal tax refund will now be delayed because Turbo Tax did not do their job. Called and complained and the just said sorry, there is nothing we can do--although they even ADMITED that it was their mistake to not include this in the filing process. Well, there is SOMETHING I can do and that is to NEVER use this company again.

after filling, in about two weeks i got a letter from the irs telling me there should have been ins. info given. None was asked for in the filling format, Turd tax said" "yeah, that was an oversight) After calling turdoslax tax, i had to fill out another form (they did help with this) but not an im sorry, our fault or kiss my a... What a junk company. I need my refund! THEY MESSED UP, i pay the price. NEVER NEVER NEVER NEVER us this pos company. Now thanks to trurd tax, it will be at least 11 weeks for a refund. Find a blind person with a second grade education, they will do a better job!

When I e-filed our tax return(married/joint), at the end, it asks for last years AGI. I found it and input into the form. Return was rejected because it said AGI was incorrect. The AGI for last year was pulled from turbotax 2019. How can this be wrong? I imagine it has something to do with the fact that I have not worked in 16 months, but turbotax doesn't offer any accomodation for adjusting the AGI when you file joint. My return was rejected, so I filed it through the mail. When I go back into turbo tax where I originally e-filed, all it says is, "your return was rejected, let us help you fix it"... hahahahaha... They are absolutely of no use in fixing this. I can't even get a status of my return because of the way they asked for the information, then rejected it. I will pay someone to do my taxes next year, instead of using this worthless product. Incidentally, their phone support is useless as well...

Do not buy this product! The online version discontinued the use of its audit risk meter and does no audit checking at all. To prove my point I entered ridiculous amounts for itemized deductions up to my entire income which would make this return have a 100% chance of getting audited. However, Turbotax runs through its final review and says my return is in great shape and good to go!

After spending $80 on the 2019 Turbo Tax and doing my taxes they charged me a $39.99 Refund Processing Fee. This is a got you hidden fee and should be against the law.

I call costumer support and want to make one change and I can not talk to anyone

THIS IS """""NOT FREE"""" IF THATS WHAT THE AD SAYS! What a bunch of crap. YOU NEED TO BE UPFRONT IN BOLD IN THE FIRST PARAGRAPH OF YOUR AD .YOU MAKE PEOPLE THINK ITS FREE AND ITS NOT! YOU KNOW EXACLY WHAT YOU ARE DOING AND THIS IS WHY YOU DO IT THIS WAY. THAT IS DEFINITELY MISREPRESENTATION AND I AM GOING TO FILE A COMPLAINT! IM SURE THE MAJORITY OF THE PEOPLE SEE IT THE SAME WAY WE SAW IT WHEN THEY READ IT.
YOU SHOUD BE ASHAMED. JUST SAY FIRST AND FOREMOST 99% of the time, THIS WILL "NOT" BE FREE UNLESS -----)

I was charged $40 for the State, $40 for the Federal AND $40 for Automatic Deposit. that is $160 from my return! What a bunch of crap.

I am writing this review here because I doubt my review would be available on the Intuit website.

First, all the Turbo Tax advertising makes a big deal about Free Tax Filing. It is only when you start your return that you are told you are not eligable for the free tax filing. I ended up paying $140.00 I could have paid a tax preparation service that and got the additional services that Intuit was trying to sell me. In addition, I was unable to save/print my return without jumping through a few hoops. I went ahead and did my taxes on Turbo Tax this year but I will look into other options next year. This no longer seems to be a cost effective option. I feel like I am paying for all those people getting free tax filing through Turbo Tax.

No way to talk to someone about question on amended tax return. Phone robots are useless. Stop using them. Hire some people and train them. Spend your money wisely. Avoid robots. You are making a lot of money on this tax crap. Provide help to the helpless. Get real people in there. You will do better financially. OBTW. This will be the last year I use Turbo Tax to do my taxes. I'll do it myself.

It is impossible to activate this card. When I enter the last four digits of my social security number I am told the number is wrong! I'm 80 years old and have had the same number since social security was enacted over 40 years ago. This is only one of the issues with this card. I wish I had opted for direct deposit into my checking account, and I can assure you I will never use turbo tax again.

I've used Turbotax for years. This year had major issues. Entered income and after several entries of 1099 r statements, the tax refund went from about $4000 to 325, 000 OWED (more than my taxable income). Reviewed my income and all was right, so deleted the latest income that may have caused the issue (non-taxable 401K distribution to an IRA (g was checked). When re-entered, refund changed from owed to 3.2+million in a refund. How crazy it that!

Called customer support, which is totally useless as after a major hold, the only thing they offered was a recording to check online help files. REALLY? This is a glitch in THEIR software. Deleted entry again. Closed the file completely without saving. Re-opened the file and re-entered the information and refund came out to about 4K (about what I expected but now I am very wary of anything being calculated by this program!).

Filed my return (late February) and then went into the program again to print some files. Was told to update and the files were CRITICAL. Too late for me and why can't this company get their act together regarding software updates BEFORE people file. Very dissatisfied with this year's program and no way to complain to the company directly.

We have been clients of TurboTax for 8 years but never again. On 2-16-2020 we input our data online and they said we had to upgrade to the Deluxe version and cannot efile but must mail in both our federal and state forms. We input the data correctly and for the state withholding we input $303. TurboTax doubled it to $606. We contacted a person at TurboTax (after having to allow them to access my computer) who tried to help us and said they couldn't figure out why the software doubled the amout. We tried to amend it but the software kept coming up with the same error. We were 'invited' to upgrade to the Premier version for an additional $50 to talkd to a CPA. Don't know how a CPA would fix the software error. So we are stuck paying $80 for the Deluxe TurboTax to have them basically print out the forms with errors and we have to pay to mail them in. TurboTax GUARANTEES 100% accurancy but no one it seems can fix this. If we hadn't caught it on the printed forms we would have filed a fraudulent tax return. We are SO done with TurboTax.We have always used the Free version until this year. We are retired and cannot understand why we could not use the free version.