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TurboTax Complaints & Reviews

TurboTax / tax preparer fraud

Ja
Javan Jennings on Feb 18, 2019

Yocasta Velasquez was a preparer at Liberty Tax recently and was fired for fraud and stealing money from our clients. She was recently arrested and has to return to court in a couple of weeks. Clients have also filed police reports against her. This issue cost our office money and we were...

TurboTax / turbotax online filing

Eg
EGF on Feb 16, 2019

While filing my taxes, I was mistakenly told I needed form 2210 (Underpayment penalty) but once I added it they said I did not need it but I was unable to remove or edit the form. When I contacted them they told me it was a common error in the system and that there was nothing they could...

TurboTax / complaint

Au
Audrey Everlith on Feb 12, 2019

I haven't' even finished the forms yet and I am going to try to get out of it because Already am being charged a fee. Then another on for filing them. You all advertise free free free all over the place and well I may be suing suing suing for false advertisement!!! So looking into...

TurboTax / tax refund software and false advertising issues

Ca
Casey Cantrell on Feb 7, 2019

2/5/2019 - I went to file my tax returns, they tried to charge $59.99 for the premier. I called customer service because the link on their website I used said the price was $47.99. When they finally answered, the price was automatically adjusted. About 1 hour after I filed, I found that it...

TurboTax / 2018 federal and state government tax returns

Fo
footpath on Feb 5, 2019

I, Thomas Sutton 104 Footpath lane, East Hartford, Ct.06118. Filed my Federal and state returns electronically with Turbo Tax on Feb 3, 2019 and was told my refunds would be hold at $8764.92 Fed, and $1045 state. Then today Feb.5, 2019 I was told that my Fed. Number changed to $581.00...

TurboTax / turbotax

De
Dennis schiaroli on Feb 3, 2019

Robbed me at the end when it was time to file. I have used Turbo tax for year however now I will not ever use them again. Credit seseme does it for free. Complete over charge and nothing like it in the past 7 years. Never charged to put the refund in your account, fought throughout the...

TurboTax / turbo tax

Ba
Bafunno on Feb 2, 2019

I filed my taxes with turbo tax last year and got it done for free. Only income is my social security and pensions. This year I went to file the same income as last year and they wouldn't continue unless I went up to the deluxe. I had to hit yes . I called customer service and the kid that...

TurboTax / turbotax business and customer service

Do
Dorothea Paver Zysko on Jan 31, 2019

I have just been on hold for 4 hours and 16 minutes to talk with a tax advisor at TurboTax. Earlier today i was on hold for over 45 mintues after calling the general support line BEFORE I was transferred to the tax advisor line they say they provide so you aren't kept on the phone and then...

TurboTax / online tax filing

Sc
Scottaroni on Jan 26, 2019

I am making a complaint about my experience this year using TurboTax to file my taxes. I have used them the past 9 years. Never had to pay more than $29.99 to file both federal and state returns. I am single with no dependents and no major deductions. So, 1040 EZ is my usual filing. After...

Turbotax Free / commercial

Ts
tstolt on Jan 19, 2019

I am a retired teacher that has viewed your commercial that depicts a junior-high aged young man struggling to spell the word "free" at a spelling bee. It implies that he wins the spelling bee with his successful spelling. Are you kidding me? Do you realize what message you are sending? For at...

TurboTax / debit card service fees

Ja
Jacob1216? on Dec 17, 2018

Received my $47 refund in the form of a debit card. On the face of the card it says valid thru 02/22. I put it aside for a couple of Christmas gifts only when I went to use it in a store the card balance was 0. I was told by the debit card company that they charge $4.95 per month as a...

TurboTax / tax return

Ro
Robertsrealm on Oct 9, 2018

2016 Tax return filed in February and requested return on debit card, was ignored and debit card not sent instead I got my return in August with the excuse that they tried to call me and I did not answer when they called. Crappy service. 2017 taxes filed and I saved a copy for my record...

TurboTax / 2017 state tax return

Kp
Kplahn0123 on Sep 14, 2018

I have been waiting for my Indiana state tax return for SEVEN months. I have called turbo tax (multiple times for SEVEN months) and the automated service is of ZERO help. I have also called the IRS...repeatedly for SEVEN months...they won't answer their phone. I am a single mom and I am...

TurboTax / schedule c added to my return triggering 2 back to back audits

Ke
Kellie Renaud on Aug 24, 2018

I have been filing my taxes with turbo tax for over 10 years, always a W2 employee. My 2015 return included a schedule C form that I did not notice which triggered an Audit for my 2015 taxes. I had already filed my 2016 when I recieved the audit and did not realize that a schedule C wa...

Turbo Tax / turbo tax

Ks
Ksand on Aug 6, 2018

Filed taxes using Turbo Tax - received an audit notice for tax years ending 2014 and 2015 and a notice of proposed assessment for 2016, Schedule C filer using home for business purposes - the calculator provided in Turbo Tax failed to recalculate proper percentage of business use of home...

TurboTax Prepaid Card/Greendot / my prepaid card

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Shaunia on Jun 26, 2018

I went to use my card today and my purchase was declined. I tried several times it just kept saying insufficient funds. I finally tried to call and find out, once putting my info in the system I was told my account was closed and that I wouldn't be able to get another one in the near...

TurboTax / hidden fees for paying taxes with credit card as prompted

Ty
Tyna Ek on Jun 5, 2018

Beware of the hidden fees if you pay your taxes by credit card as urged by the TurboTax software program. They and their third-party vendors charge a 2.49% fee on top of the high price of using their software. In my case, that meant an additional $407 was charged w/o my knowledge, when I...

TurboTax / income tax online

Ja
jam1433 on May 18, 2018

I filed my income taxes on Turbo tax in Feb 2018 and printed out the hard copy to mail to the IRS, as I had to request a refund check be mailed to me. In my haste, I did not notice that a routing number and account number for Green Dot bank had been entered on the return without my...

TurboTax / online product

Al
Alan Sytlos on May 14, 2018

Turbotax has been quite good for years until I started submitting MRDs when I reached 70 1/2. I expected refunds on both Federal and State returns. It turns out that Turbotax counted MRDs twice and I actually owe tax. I don't feel that the return is checked and I feel that my $200 + biil wa...

TurboTax / business version - for estates and trusts

Ki
Kim Car on May 7, 2018

This TurboTax version does not properly prepare an Estate or Trust tax return. I only found out after trying to close an Estate, and not being able to do it in TurboTax. I had to hire someone, at a cost of over $10, 000.00, to amend several years of returns and prepare the final one. I...