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Complaints & Reviews

Unable to correct a return through turbotax website

On the advice of turbotax, I uploaded a pdf of my w2 instead of typing it in myself. The payer's ein translated one digit off by their software and I missed the mistake upon review, resulting in reject code fw2-502 for federal and state returns when filed. On attempt to fix the EIN per turbotax instructions, the turbotax website just sends me into a loop with no way to fix it. I would like them to fix their software, or refund my payments to them.

Turbo Tax Premier Service

ABSOLUTELY A WASTE OF MONEY!!! I too had the same problem with Turbo Tax not asking me any questions about my medical insurance and, sure enough, my federal tax refund will now be delayed because Turbo Tax did not do their job. Called and complained and the just said sorry, there is nothing we can do--although they even ADMITED that it was their mistake to not include this in the filing process. Well, there is SOMETHING I can do and that is to NEVER use this company again.

held refund for 6-8 weeks

after filling, in about two weeks i got a letter from the irs telling me there should have been ins. info given. None was asked for in the filling format, Turd tax said" "yeah, that was an oversight) After calling turdoslax tax, i had to fill out another form (they did help with this) but not an im sorry, our fault or kiss my a... What a junk company. I need my refund!!! THEY MESSED UP, i pay the price. NEVER NEVER NEVER NEVER us this pos company. Now thanks to trurd tax, it will be at least 11 weeks for a refund. Find a blind person with a second grade education, they will do a better job!!!

past years AGI

When I e-filed our tax return(married/joint), at the end, it asks for last years AGI. I found it and input into the form. Return was rejected because it said AGI was incorrect. The AGI for last year was pulled from turbotax 2019. How can this be wrong??? I imagine it has something to do with the fact that I have not worked in 16 months, but turbotax doesn't offer any accomodation for adjusting the AGI when you file joint. My return was rejected, so I filed it through the mail. When I go back into turbo tax where I originally e-filed, all it says is, "your return was rejected, let us help you fix it"... hahahahaha... They are absolutely of no use in fixing this. I can't even get a status of my return because of the way they asked for the information, then rejected it. I will pay someone to do my taxes next year, instead of using this worthless product. Incidentally, their phone support is useless as well...

Turbotax Deluxe Online

Do not buy this product!!! The online version discontinued the use of its audit risk meter and does no audit checking at all. To prove my point I entered ridiculous amounts for itemized deductions up to my entire income which would make this return have a 100% chance of getting audited. However, Turbotax runs through its final review and says my return is in great shape and good to go!!!

TurboTax

After spending $80 on the 2019 Turbo Tax and doing my taxes they charged me a $39.99 Refund Processing Fee. This is a got you hidden fee and should be against the law.

Turbotax

I call costumer support and want to make one change and I can not talk to anyone

Turbo Tax

THIS IS """""NOT FREE"""" IF THATS WHAT THE AD SAYS! What a bunch of crap. YOU NEED TO BE UPFRONT IN BOLD IN THE FIRST PARAGRAPH OF YOUR AD .YOU MAKE PEOPLE THINK ITS FREE AND ITS NOT! YOU KNOW EXACLY WHAT YOU ARE DOING AND THIS IS WHY YOU DO IT THIS WAY. THAT IS DEFINITELY MISREPRESENTATION AND I AM GOING TO FILE A COMPLAINT! IM SURE THE MAJORITY OF THE PEOPLE SEE IT THE SAME WAY WE SAW IT WHEN THEY READ IT.
YOU SHOUD BE ASHAMED. JUST SAY FIRST AND FOREMOST 99% of the time, THIS WILL "NOT" BE FREE UNLESS -----)

I was charged $40 for the State, $40 for the Federal AND $40 for Automatic Deposit. that is $160 from my return! What a bunch of crap.

Tax Preparation Software

I am writing this review here because I doubt my review would be available on the Intuit website.

First, all the Turbo Tax advertising makes a big deal about Free Tax Filing. It is only when you start your return that you are told you are not eligable for the free tax filing. I ended up paying $140.00 I could have paid a tax preparation service that and got the additional services that Intuit was trying to sell me. In addition, I was unable to save/print my return without jumping through a few hoops. I went ahead and did my taxes on Turbo Tax this year but I will look into other options next year. This no longer seems to be a cost effective option. I feel like I am paying for all those people getting free tax filing through Turbo Tax.

Customer service

No way to talk to someone about question on amended tax return. Phone robots are useless. Stop using them. Hire some people and train them. Spend your money wisely. Avoid robots. You are making a lot of money on this tax crap. Provide help to the helpless. Get real people in there. You will do better financially. OBTW. This will be the last year I use Turbo Tax to do my taxes. I'll do it myself.

Prepaid card

It is impossible to activate this card. When I enter the last four digits of my social security number I am told the number is wrong!! I'm 80 years old and have had the same number since social security was enacted over 40 years ago. This is only one of the issues with this card. I wish I had opted for direct deposit into my checking account, and I can assure you I will never use turbo tax again.

  • Updated by Anne Trejo · Feb 26, 2020

    I have tried unsuccesfully many times to activate my turbotax visa debit card. I have repeatedly been told that the social security number I am providing is an incorrect number. I have had the number for almost 80 years, so I am very familiar with the last four digits of my social security number. I am requesting a check from turbotax for the amount of my IRS refund.

  • Updated by Anne Trejo · Feb 26, 2020

    I cannot activate the turbotax visa debit card you sent to me, and I have read numerous complaints that the card is useless even after it is activated. Each time I have attempted to activate the card I have received a response saying that the last four digits of my social security number (required for activation of the card) is an incorrect number. Obviously I am well familiar with the last four digits of my ss card, so it seems obvious to me that Turbo Tax has no intention of giving me access to my IRS refund. I want a check in the amount of my full IRS refund to be mailed to me immediately.

serious software glitches and terrible customer support

I've used Turbotax for years. This year had major issues. Entered income and after several entries of 1099 r statements, the tax refund went from about $4000 to 325, 000 OWED (more than my taxable income). Reviewed my income and all was right, so deleted the latest income that may have caused the issue (non-taxable 401K distribution to an IRA (g was checked). When re-entered, refund changed from owed to 3.2+million in a refund. How crazy it that!!!

Called customer support, which is totally useless as after a major hold, the only thing they offered was a recording to check online help files. REALLY? This is a glitch in THEIR software. Deleted entry again. Closed the file completely without saving. Re-opened the file and re-entered the information and refund came out to about 4K (about what I expected but now I am very wary of anything being calculated by this program!).

Filed my return (late February) and then went into the program again to print some files. Was told to update and the files were CRITICAL. Too late for me and why can't this company get their act together regarding software updates BEFORE people file. Very dissatisfied with this year's program and no way to complain to the company directly.

calculated nd state withholding wrong

We have been clients of TurboTax for 8 years but never again. On [protected] we input our data online and they said we had to upgrade to the Deluxe version and cannot efile but must mail in both our federal and state forms. We input the data correctly and for the state withholding we input $303. TurboTax doubled it to $606. We contacted a person at TurboTax (after having to allow them to access my computer) who tried to help us and said they couldn't figure out why the software doubled the amout. We tried to amend it but the software kept coming up with the same error. We were 'invited' to upgrade to the Premier version for an additional $50 to talkd to a CPA. Don't know how a CPA would fix the software error. So we are stuck paying $80 for the Deluxe TurboTax to have them basically print out the forms with errors and we have to pay to mail them in. TurboTax GUARANTEES 100% accurancy but no one it seems can fix this. If we hadn't caught it on the printed forms we would have filed a fraudulent tax return. We are SO done with TurboTax.We have always used the Free version until this year. We are retired and cannot understand why we could not use the free version.

premier customer service

I Purchased Turbotax Premier. Had difficulty with installation. Called customer service, talked to customer service resp Keisha. Had very poor experience, she was very rude and interrupted me multiple times, then hung up the phone mid-sentence. She kept repeating that she could not help me and recommended that I repurchase the software I had already purchased rather than help resolve my issue.

  • Mi
    milodog1 Feb 27, 2020

    I used turbotax Premier again this year. I forgot last year I said I would not do it again. But I did. What a nightmare. All I wanted to do was pay the 19.99 to e file my state return. Spent one hour fourty five minutes with customer service rep. and was not able to do it even with their help. Was using a minutes phone because the rep would tell me, only a couple more minutes.She did try to help, but could not on their end.Today I spent four and a half hours, same thing, she could not get it to work and finally said we can do it a nother way and she needed to get her notes on how to do it .Again she was very nice but no call back. I printed them off and will send them in. Never again!

    0 Votes

deluxe online

I've used Turbo Tax for the past 8 years to file my taxes. After this year I am never using them again. I paid for the upgraded version to have 24 hour access to their consultants and a review. I received different info each time and their advisors refused to help me unless I shared my screen with them when my basic tax questions did not require giving them access. I then spoke with a Panelis ("Peter") who sealed the deal to walk away. The associate was rude, condescending, unhelpful and kept telling me how I was feeling. He also started off our conversation by saying "he's been doing this for x amount of years and is going to law school soon so I'm kind of a big deal. You should trust me". He refused to help me on the day we spoke and demanded I schedule a callback for a different day instead because it was late and he was sure I was tired. (I work nights and I'm paying for 24/7 access so no if I was tired I would be in bed instead of consulting you). On that day he called me, and asked if I spoke with someone else because the work order had been closed, he also admitted he did not remember my name or the info about my case. There was no work order because he never opened one. He then proceeded to downtalk me and make me feel stupid when I was just re-informing him of the situation to get him up to speed. He then hung up on me. After this I gave Turbo one more chance but the next associate again refused to help without me sharing my screen. They've since lost me as a client forever. Went to HR Block the same day and got my taxes filed for $15 extra than turbo was charging, had a in person consultation and got $3K more back.

has the worst commercials

The commercials that repeat the word free is very annoying and i'm tired of seeing it on my tv! It is so ignorant and dumb because it does not make any sense. The little boy trying to spell the word free acts like it is a big long word that he can not spell and that it is so very difficult, so ignorant. I do not think whoever created this commercial has any common sense. A 6 year old could make a better commercial.

turbotax deluxe

I bought the delux and at the end when I wanted to print my forms the download kept coming back in an encrypted form and you cannot find a real person to contact.. my efile was denied so I had to mail in the forms but could not get them to format them correctly to mail in..80.00 for nothing... they charge you money they don;t give the service they say they will

turbotax deluxe

I bought the Deluxe Turbotax and cannot get it to "jump to 1098T" form. I get the reply "...IRS is still working on finishing up the education expenses area (Form 8863) for 2019." I don't need form 8863, I asked for form 1098T. I tried all the suggestions that the support community has written. Also, Turbotax won't load state of Hawaii. I'm want a refund for the subpar Intuit Turbotax. Very poor product and frustrating to work with. There's no real person to talk to and all the suggestions don't work or aren't applicable. Don't buy TurboTax Deluxe.

online

I was charged for filing taxes through turbotax, although I did not file them.
On January 29th 2020 I was inputting information into turbotax. The webiste clearly states "start for free, pay when you file". I was under the impression that I could input all of my info and not be charged until I file, as is CLEARLY blasted all over the website. Upon submitting my bank account info I received a notification that I was charged $86.40. Nowhere was there a submit payment button or ANY notification that I was to be charged. I immediately called turbotax as soon as they opened and was told, "because you input your bank account, for you that was the end." I explained that it is clearly advertised "free to try, pay when you file" and that I had not filed. So in other words, I am being charged for a service I did not receive based on a misleading or outright lie of an advertisement. I have disputed this with my credit card company and will follow up complaint with attorney general and consumer affairs as I see there are MANY others having this same issue. I will also be happy to speak to the media, and when a class action law suit is file I will be happy to join in as it is only a matter of time with these horrific business practices.

Order number: TTWCB150716612
Order date: Jan 29, 2020
Total charges: $86.40

2018, 2019,2020 turbo tax free???

I have been using Turbo Tax for many years. In the last few years it stated Free, but that only for a very simple Tax Return. I am ritired and only recive retirement income as well SS and some interest. Very simple, no decutions. But that last two yeasrs the program always ask to upgrade to Deluc and pay $44.00 just beacuse I earn interest above $1, 500.00. SO
No deduction, only two fix incpome and some interest, why pays for delux. Its NOT FREE.