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TurboTax Customer Care Service

Intuit, Inc.

PO Box 7850
Mountain View
United States - 94039-7850

Customer Support Phone Numbers

+1 520 901 3200 0 2

TurboTax Complaints & Reviews

TurboTax / customer service is horrible

David Chavez on May 30, 2017
There were several issues with Turbo Tax during the 1st week of April 2017. Upon my 1st contact with customer service I asked for Desktop Premier software and the rep sent me the code for the internet software instead. He apologized and then it took another 20 minutes to correct it. He...

TurboTax / "free filing service" and deluxe edition

k0300 on May 4, 2017
I tried TurboTax several years ago when I had one simple W2. I filed free, spoke to an agent when I had a question and thought it was ok. So, when I had to wait until the last minute because I didn't receive several W2s, I decided to just use TurboTax since I already had an account with...

TurboTax / Return calculations

fdharam on May 2, 2017
I filed my income taxes using TurboTax for a fee of $101.00. The final calculations came out to my having to pay back $9, 099 to the government. I couldn't see how that could have been possible. It bothered me for days. I finally decided to have my taxes reviewed and it was discovered that...

Turbo Tax / Turbotax messed up and now delayed and getting paper check

KarenD02 on Apr 14, 2017
To my surprise of not getting refund I called Irs and turbo tax screwed up and do you think they offered to help? Nope lady was rude and acted like it was my fault! I need my refund as soon as possible and these people don't care. It's already 2 weeks past being here and I have another...

TurboTax / incredibly bad customer service!!!

Calvin Headley on Apr 13, 2017
I decided to try TurboTax for the convenience of scanning my w-2 and filing Federal and State taxes at the same time. Everything seemed to work fine until, after providing my payment information, I discovered I could not complete the filing process because I cannot find my pin number from...

Turbo Tax / Free edition and freedom edition

Val B on Apr 5, 2017
04/2017 - Sadly I forgot that Turbo Tax has designed their products so that if you use the wrong product (Free Edition) and e-file the free federal product, you are then held hostage to paying $19.99 to efile the state even though you qualify for the Freedom State edition (which is free to...

TurboTax / Turbotax max

chris4727 on Feb 26, 2017
I very upset with turbo tax. I have been using turbo tax for years.I am quite use to the extra fees that they tack on. This year I was more than frustrated with them though as I declined the extra $39 fee for turbo tax Max 2 times only to notice that it was added to my order unknowingly a...

Turbo Tax / Refund

Amandan2kids on Feb 14, 2017
After filing my taxes, my checking account closed, however my savings is still active.I'm being told that I cannot change my refund to be deposited into my other account.my refund has not yet been issued so I don't understand why my account number can't be changed.I'm being told that it...

TurboTax / Filing fees

Curtis Thompson on Feb 11, 2017
I have used Turbotax for several years, and was happy with them. This year, they forced me to pay $40 for their premium service bundle. I tried four times to process the order without it, and it kept adding the $40 back in. After a while, I finally paid it, just to be able to complete my...

Intuit Turbotax / Online filling

paf3150 on Feb 6, 2017
I really do not trust the word "Free" very often nowadays, but figured I consented to some fee, but But my return was for (FED) $893. I received $828.02, HR block would have been less. NO More ever turbo tax!! This is the email I received after I sent them an email regarding my...

TurboTax / Turbotax online 2015 income tax product

Jacquelyn Christian on Mar 27, 2016
On March 27, 2016, I purchased the Turbo Tax Home-Business 2015 Income Tax on-line software download. The advertising indicated that I was entitled to 5 returns for the $89.99. Once completing the first basic return after several attempts I believe all went well. When I searched on how to...

TurboTax / Software Quality Assurance

Reviewer22231 on Feb 28, 2016
I installed the most recent update for TurboTax on 2/28/2016. I noticed that the Idaho State tax processing had been updated as of 2/26/2016, so I opened TurboTax and pulled up the State portion to confirm that the software changes had not impacted my return. The program is stuck in a...

Turbo Tax / Misleading Charges for Direct Deposit

Reviewer36848 on Feb 10, 2016
I have used turbo tax for many years, I have never been mislead like I have for my 2016 return. It seems I agreed to pay an additional $34.99 for some 3rd party service for direct deposit. Direct Deposit to my own account is free, yet for some reason the wording when requested wa...

TurboTax / TurboTax Deluxe 2015 - Paying my state return online

Reviewer26685 on Feb 8, 2016
I stayed on hold for over 2 hours and was transferred 3 times. I could not get the Turbo Tax online to take my payment for state e-file. All of the links did not work. When I finally got to a Turbo Tax employee that helped me (Cindy J), she told me that the new program they had this year...

Turbo Tax / Rip Off Again

Reviewer64360 on Dec 14, 2015
Again in 2015 Turbo Tax is using bait & switch to force buyers to the higher cost Home & Biz versions if you want to get Investments & Sch C. This year these options are not in the Interview mode, but at least the forms for these are in the Deluxe version.

Turbotax / Intuit / Deceptive And Unethical Business Practuces By TurboTax

Kensu on Aug 20, 2015
August 19, 2015 Dear Sir: I am in the process of starting a Class Action Lawsuit against Turbo Tax for its following very deceptive and unethical Business practices. THE FIVE BIG LIES OF TURBO TAX: 1. You roll out Turbo Tax Deluxe 2015 but put DELUXE in Small Print so no one looks at...

Turbo Tax / Can not get ahold of them

CATHYATCOOK on May 4, 2015
I have been trying for 2 days to get into my account with them. Every time I get a new password it does not work. The reason I have tried to contact them is the IRS says our tax return was not received. My husband & I thought our tax payment of almost $2, 000 had been paid on the 14th and...

www.turbotaxdownload.org / I got useless licence

BabiRM on Apr 23, 2015
I bought licence from the website www.turbotaxdownload.org. I got the code, but when I tried to insert it, the program showed that the code was invalid. I immediately decided to reach the moderators, but they ignored my complaints. I have no idea what to do now. Please, help me, ‘coz...

TurboTax / Software doesnt work and my phone battery is not lasting long enough to talk to support

Out of battery now on Apr 20, 2015
This year's turbotax is way way beyond crap... It is a waste of time... Im on hold now... Ive been on hold for almost 4 hours now...trying to get this software to work... I called last week and was given a case number 412139929. The person said that gave me that number said...call on...

Turbo Tax / Tax Identity Theft

HarmedTaxpayer on Apr 2, 2015
My story is probably similar to many others. I received a refund check for my federal taxes and hadn't even filed my taxes yet. After hours and days of trying to resolve the issue, I learned that the fraudulent claim was processed using Turbo Tax. There are a number of citations on...

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