TurboTax

I keep getting email addressed to turbo tax ellie22. It's all junk mail & I get too much of that already. I tried unsubscribe and it doesn't work.

Started to do my taxes elsewhere, but most of my info is store @ turbo tax, so i'm hoping you can offer a resolution.

Can you explain why I'd get mail addressed to turbo tax ellie22? That's not even my email address.

Ellen Lee

[protected]@gmail.com

I cannot get back in to the turbo tax account. It says password is wrong. They took out the money out of my account already but I called Turbo tax and the guy said I did not file my federal taxes. Well if I cannot get back in what do I do. I get nothing back and owe nothing. They said online it was all done so I thought I was ok and it was filed. I'm very confused nothing works to get back in. Hw can they take out money if it was not filed?

Per Georgia law, beginning January 1, 2022, military retirement income of up to $35,000 is excluded from Georgia state income taxation. Apparently, the accountants at Turbo Tax are not aware of this new Georgia law because the Turbo Tax Premier software I used did not exclude any of my military retirement income for Georgia state income tax calculations.

In fact, the Turbo Tax website states (incorrectly):

"The following states tax military retirement pay fully and offer little to no tax benefits for retirement income:

*California

*Georgia

*Montana

*Rhode Island

*Utah

*Vermont

*Virgina"

I tried to call Turbo tax customer service, but was informed by their automated call system that I would have to pay an additional fee (upgrade) to speak to an actual human being.

I emailed their customer service department to explain the defect in their product, and was answered with a canned response that did not address the problem.

They also denied my request for a refund, despite their defective product.

We have been using Turbo Tax for many years. In 2020 there was fraud on our tax return. The IRS caught it. Had to verify identity. In 2021 we had to prove our identity again. Just found out this week there is fraud again on our tax return! Spoke to Turbo Tax this week Feb 7 I think with Donyae. Everything on Turbo looks fine. He said they have nothing to do with the IRS! How are they still in business. This is 3 years in a row. I will never use Turbo again! I want my money back for this year and 2021. It is not fair that I paid for services that were not delivered. Daniel and Victoria Spair. [protected]@aol.com

When I tried to file. Message said zip code was wrong, this was propagated by turb tax. Tried to correct but could not, had to upgrade to talk to someone. She got me thru it buys having me edit their form
Was charged extra fifty dollars for their mistake
Was told after many attempts that since I filed, there was nothing they could do
Also every time I emailed it came back as undeliverable

1/30/2023 to 2/1/2023

I had insurance for a whole 3 months. I had an HSA card which I never used, and I'm not even sure I had anything on it.

I checked the box on TurboTax saying I had insurance and an HSA card. It said I was getting another $11 back. At the end, it said I had to pay $39 to upgrade, or I couldn't complete my taxes. I searched and couldn't find any other way. So, after upgrading, it actually took $78 from my return, instead of the $39 it claimed.

So, I paid $78 to get another $11, for no real reason. If I were to do my own taxes, on paper form, and through physical mail, it wouldn't require an additional $78. So, why does it cost more money to do it online? What is their reasoning?

I WILL be searching for another option, next year. TurboTax sux!

What a terrible experience ! My return would not print and I also had a very difficult time trying to determine why I was not getting a foreign tax credit. I spent hours on the phone with a representative who could not help me and could not find anyone else to help either. There is a screen regarding foreign tax credit that tells you to double click to elect form 1116 to claim the credit vs a deduction but there is nowhere to double click ! Ridiculous ! This occurred on Monday January 30,2023 all afternoon. The representative apologized several times for the frustration and time it was taking and sent me a service code for a 20% discount. She knew that I had already paid the TuboTax fee. I called back to see how to use the 20% discount given that I had already paid the fee. Rep said I can't use it. Unbelievable !

I have a Self-Employed 1099 and as soon as you list that, TurboTax automatically includes the Live Self-Employed with a charge big additional charge to you. My charge was $169.00.

The issue is they don't make clear how to file without using the Self-Employed Live. If it is not needed, why make it seem like it is, or not CLEARLY stating a choice not to use Self-Employed Live.

I have been using TurboTax for many, many years and find that the tactics they are using are getting more deceptive each year.

Only be doing online research do you find that you can change that, but it requires you to start all over again, and how will you enter this information without Self-Employed being added again!

Purchased

Turbo tax for year 2022 taxes from Sams Club. Installed and proceeded to work on tax return. When finished, software offered upgrade for $39.00. I had already

purchased so I entered the License number or key. The machine responded with Service number accepted and applied. However, I could not progress beyond the point of asking for upgrade. I assume that if I want to finish my taxes, I will have to pay once again for upgrade.

No point in returning to Sams Club; they will probably think I don't know what I am doing and everyone else will be ok.

Jose T. Mercado

jose.t.[protected]@gmail.com

[protected]:00 I installed Turbotax Deluxe for tax year 2022, transferred information from last year's Turbotax file, and began entering information for this year's tax return. I need to be away from my computer for a while, so I attempted to save the file.

Turbotax will not allow me to save the file to my computer. The default location is the Documents folder on the cloud, and I cannot change it. I can see the Documents folder on my computer in a list at the left of the window, but I cannot see or navigate to the folder where my previous years' tax returns are stored.

If I cannot control where my data is saved, I want an immediate refund.

I am using a MacBook Pro, running Mac OS 12.6.2.

Turbotax took a fee of $82 from me to file my taxes .When it was time to file my taxes they're system said I couldn't efile until January 19. I decided to do my taxes elsewhere because I found that to be strange. So I called and then they sent a link that I click on to fill out to get a refund.

I get an email stating they are not going to refund me. They did nothing for me and took my money.

After installing turbo tax I tried to enter form ssa-1099 and it would not let me enter info.Last year I tried to enter income and it would not accept.This will be my last time to use Turbo tax!I purchased it at SAMS in Dec.2022I tried entering 01/10/2023 lic key F4LD-GXVA-2HX6-MQUZ.I purchased turbodeluxe at Sams club on 12/12/2022 for $65.00.I expected to work but that is too much to ask for.If it isn't fixed I have no other recourse but to file a complaint with BBB and or Feds. my phone # is [protected].My address is J.Bowling,842 Perryman st,New Braunfels,Tx 78130

I had been using Turbo tax for a number of years and always file using the standard filing system. My 2021 filing kept directing me to the "Deluxe Edition" which I did not want and there was no way to back click out. I have tried emailing and calling only to be direct to the FAQ section which doesn't resolve the problem. I have written Twice last year wanting my Full Refund from the Deluxe Edition which I didn't want. I have yet to receive any kind of and answer from your company. I want my Money That you have kept fort a product I never wanted.

I need to file a couple of years back taxes. I bought and downloaded the 2019 software with no problems. I filled out the forms and mailed everything off today.

I went back online this afternoon to buy the 2021 software and was not able to process my payment.

I contacted customer support and was told that my account was closed for fraud. I asked to talk to a supervisor to help resolve the problem. The supervisor at first told me that the notes on the account didn't make any sense. Then he abruptly to me that I was no longer allowed to use Intuit or TurboTax products and hung up the phone on me.

I am completely shocked.

To be honest TurboTax used to be a great site I never had any problems with them until they stop doing business with the government and doing business with other companys it's been 11 months since I was supposed to have my refund and I still don't have it every time I call someone they tell me to call the other company and the other company tell me to call back to the company I just talk to any of that feels they'll tell me to call the IRS but the IRS has already sent me proof that they have my money and they even said they have my money but since there's so many companies it makes it impossible to get your money back because they're just giving you the running around you can never get a straightforward answer

Amazing to report that their web site does not work properly. I have been trying to update my credit card information and all I get are forms that, once filled out, do not process to the next step. When you call tech support you cannot talk to a person and there are no options to do so.

I hate to say it that after so many years with Intuit, I may have to change companies.

I paid Turbo Tax a $59 fee to expedite my tax return on April 15th, 2022. I expected that my taxes would be filed as there were no problems reported in their website app. I didn't find out until two weeks later that in fact my taxes were not filed on April 15th, 2022 at all. I was given vague and unsatisfactory answers as to why. However, at no point did Turbo Tax offer to refund my $59 fee which they have kept to this day, October 13th, 2022, no doubt collecting a small amount of interest on my money which I could have collected myself had the money been returned to me. Additionally, as a neurodivergent, chronically ill and vulnerable person, I feel that Turbo Tax has taken advantage of me in their lack of communications about my tax situation and returning my money to me. My income in 2021 was just over $17K, entirely from government subsidies during the pandemic. I owe approximately $273 in taxes. I am just over the poverty line, and I am a minority (Asian American). I also identify as a they/them. I am not in a place, emotionally, physically, or financially, to be put under any more stress considering the fact that I have been too physically ill to work this year so far, and have suffered societally in other ways. I am extremely disappointed in this corporation, which seems to profit massively, yet provides deceptive services, in my case at the very least. I called on 10/13/2022, was on hold for 18 minutes, the background music of their call-waiting system was very triggering to my misophonia, and I never was able to speak to a supervisor as I was told they were unavailable. I will follow up this complaint with complaints to any associations Turbo Tax belongs to, perhaps an open letter to The Mercury News, the MV Online, Complaints Board online, where Turbo Tax is ranked in the Top 10 Worst Companies, and anyone else I can find, including VC backers and shareholders. 

I filed my income tax with Turbo Tax after receiving information from Uber that Turbo Tax had a special for Uber and Door Dash Drivers. since the gas nd car usage are gray areas for deducting taxes, I jumped on this special deal

I completed my taxes and electronically submitted them. . I did agree to have the fees deducted from my taxes. I was getting $3638.00 back which I was extremely happy about. However this amount was reduced because I had submitted some incorrect information regarding a stimulus payment.

My taxes were delayed for several months. Then I received a notice from Turbo Tax that the fees of $247.00 would be deducted from my account on 8/6/2022.

I really did not have the money to pay the fees and when I saw how much they said I owed I started checking and complaining that $247.00 seemed a lot of money to pay to get my taxes filed.

The only reason, I used turbo Tax rather than e-file was because I thought I was getting some kind of special deal. I complained in the Turbo chat room, I wrote emails trying to find out why my fees were so high.

It was only after I wrote a scathing review of the company that a customer service agent called me to inquire why I was so angry. I explained that the fee of $247.00 seemed extreme for filing taxes online when there were much cheaper options and I did not receive any special advice.

The customer service agent mentioned that the reason my fees were so high is because I had used "Expert Help or Assistance that costs $149.00.

I asked him to repeat that and explain exactly what that was. he said I had some Live expert come online to help me file my taxes.

I replied that there was never an expert. How did that charge hit my account. I requested a refund because I was confident that with all the technology at Turbo Tax that they could see that I never used an Expert Assistant. So, I requested a refund of the $149.00 and requested and requested. Which is why I am filing this complaint.

Customer Service at Turbo Tax is absolutely the worst. They rely on robots to answer irate calls. These virtual assistants have a difficult time understanding English. My simple name becomes an unrecognizable combination of syllables that are babble! You are not able to talk to a real agent until the robot understands your name which never happens, Just keep hitting the 0 on your phone. Anyway, I am seeking my $149.00 back from Turbo Tax and will never use this company again.

I never received my $2,500 refund this year. TurboTax never picked up the phone or answered my emails about this issue. They put down the wrong account and routing number and sent my refund somewhere else. It’s been 8 months and still no refund. The irs is still doing a trace on where my money could have gone, but no luck yet.

I won’t be using TurboTax again or pay solutions which is affiliated with them again. The pay solutions team never amended my return like they promised and never paid my $63 back. They blocked my number when it was time to pay me back. The guy’s name was John and he was an Indian man.

Please be careful, it’s a scam

I opted for auto debit for fees. My refund was of $541 and instead of taking the fees out which I figured they did they have now months later charged me and my account is negative now! Fix this?!