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1.3 517 Reviews

TurboTax Complaints Summary

33 Resolved
473 Unresolved
Our verdict: If considering services from TurboTax with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TurboTax reviews & complaints 517

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C
10:09 pm EDT

TurboTax what happend to FREE FREE FREE!

False advertisement, was supposed to be free then charged me 60.00 and when I paid with my credit card the slapped on another 50.00 that was not mentioned in the before payment. It made me buy the deluxe instead of giving me the option of changing my mind. Also they waited till I spent 2 hours doing my taxes myself to tell me this. If you go to their website and see the reviews all the reviews on the first pages were 5 stars but if you go to the other reviews from backward to forward all were 1 star and complaints. they don't want you to see the bad reviews because most of them are bad! I will never use them again what a rip off! This is the first time in 5 years I have ever had to pay. Also they tell you oh we will take your payment from your federal review FOR AN ADDTIONAL 40.00 PROCESSING FEE. TO MANY HIDDEN FEES!

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10:26 pm EDT
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TurboTax Turbo tax software 2020

The I.R.S. would not take my E-file, so I had to mail it in instead. I was still charged $20.00 for the E-file; after an hour on the phone tree I finally got ahold of someone at customer service, who referred me to a link to file for a refund of the $20.00, which I did and it was declined. NOW, I will NEVER use Turbo Tax again and I will be sure to tell all my family and everyone I know on Social Media not to buy it either. Customer service is a nightmare with the automated phone tree trying to talk to someone, and I would never do it again. Keep the $20.00, It's going to cost you a lot more than that in lost business.

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7:29 pm EDT

TurboTax I was charged for help, was told they would contact, 4 days later, they never did!

Saturday night, March 13th, I was trying to complete my 2020 State IL 1040 & Federal 1040SR income tax forms. Starting on the Federal, I was doing ok until I got to the EIP portion. I rec'd the 1st payment of $600. I did not rec the second EIP but rec'd a letter saying to take it as a 2020 EIP credit, which I tried to do but the system kept changing my $600 to $1200. At the end, it said that I would rec a $1200 refund from IRS, which I know is not correct. I sent it anyway because I didn't know what else to do. I sent the forms on line on March 17th. Initially I signed up for help on line, Turbo Tax charged me $73.99 for this so called help----that I never did rec. THEN I got to the State, it said I owed $665, no penalty no estimated ta payments, nothing. I know that is incorrect as well, which means IRS will be down my throat because I did not follow protocol.

Desired outcome: Since they have caused this headache, they should at least refund the $73.99. Realistically, I would like them to go in and correct my filed taxes but I know that will never happen!

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A
9:44 am EDT

TurboTax TurboTax Online

Do NOT use TurboTax. Only after paying for their service and submitting efile and it getting rejected, was I then told by Turbo that I would have to submit my taxes myself along with a form that I would have to complete and file with the taxes for solar energy. I should have been given this information prior to submitting file my taxes and paying. MORE importantly, when I reached out both through Live Chat and on the phone, I was given the run around and in the end received zero help. NO LONGER A TURBO TAX Customer!

Desired outcome: Refund

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R
Rick Darby
Falls Church, US
Mar 29, 2021 7:14 pm EDT
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"NO LONGER A TURBO TAX Customer!"

You and me both, AngelaWhite9. I've dealt with some ill-managed companies before, but TurboTax goes right the head of the queue. I wish I'd read these complaints first.

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8:16 am EDT
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TurboTax TurboTax 2020

I've been using TurboTax for years. I ran into several glitches when I entered my tax info yesterday.

1) When entering 1099s, TurboTax didn't show two columns, this year and last year. After editing the 1099 imported from last year and completing, TurboTax kept telling me I hadn't entered 2020 info?

2) After running the Federal check and saving my return, my refund was
$ 1156. When I reopened my return my refund was $51?

thnx

Desired outcome: that TT works as previous years

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B
4:19 pm EDT

TurboTax Software and cust sv

So here's the story of $ spent. Buy turbotax preimer (I have rentals and need preimer) $69.00
Pay for an out of state tax form you need to file for that state - $45
And then... When you try to e-file they want an extra $44.99 to e-file. But of course they never tell you that until you buy the first cd to begin with.
When you call to get info about it, the tech who's opporating out of their home finally answers (after 30 min. Wait) her the phone equipment is so bad you can't understand half of what she's saying... Then she either hangs up on you or the call is dropped! And... Because i've used tt for 7 years I have to get it each yr. Because of being able to transfer a lot of data from the previous year. Never again!

Desired outcome: pay me back for original $ spent 69.99

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12:27 pm EDT

TurboTax TurboTAx customer service

I have spent 3 weeks and multiple hours on the phone with TurboTax representatives trying to get my pasword reset. No one knows what to do.
When I try to use their password / user name change app nothing happens. I am supposed to get an email with a code. No email ever shows up.
Yesterday a rep got me to a cite that is supposed to be the tech department. She promised me I would hear from them by 8pm. No one ever got back. On another issue, I needed to pay for my business state tax forms. I continually stated that these were state forms for BUSINESS. She charged me and then sent the for for Individuals. I can't deal with these people anymore!

Desired outcome: Honestly, I don't know. I may just ask for a refund on the software and go somewhere else

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10:37 pm EDT
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TurboTax Payment not received

I have been using Turbo Tax for years and have never had a problem until this year. When I login to my account (after I have filed), it says my payment should be here 3/8/21. Here it is 3/16/21 and crickets...When I email, they tell me it is on it's way. I haven't called yet but I plan on doing so tomorrow but from the reviews I have seen, I'm not expecting anyone to answer. I also have not received a stimulus payment. I can't remember how I chose to receive my refund but I think it may have been on their debit card because for some reason I couldn't have it deposited into my account as I have in the past. When I login to my account, it is very confusing and I can't figure it out. Just frustrated as hell. Lesson learned...H&R Block from now on.

Desired outcome: Would like to know where my refund and stimulus are

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J
8:02 am EDT
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TurboTax TurboTax Standard Download

RE: Case # [protected]
Income Tax associated with Split Income is not allocating properly which was reported on March 9/2021. Todate this problem is not fixed.
Go to form T1032 to see that the spouse which is receiving the split income has not allocated any income tax

I am beginning to wonder if this program was verified before release.

This is the SECOND problem I have encountered. On March 5/2021 I called to report that the RRSP contribution LImit was not being carried forward (problem solved 3 days later)

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4:05 pm EST

TurboTax Intuit Turbotax

I have used TurboTax (TT) for several years and had never had any problems. However, this year, in filing my taxes and my family taxes we had problems. This was due to the stimulus entry in your application. I entered both entries as requested, but I feel that when this portion was programmed into the actual return it was not done correctly. I completed my return, got "Low Risk" error, and I completed and sent. It should be noted that my return, as well as all my families, are simple since as we are all retired. Well I sent my returns back in January. IRS is working my sister's return, from which has adjusted for $600 and will being mailing refund within 2 or 3 weeks. My return is still being reviewed and it is also being adjusted by $600. I still have 3 more returns that or in the process of being looked at. I have other friends that have used TT and filed their taxes in February and have received their return in less that 1 and half weeks. I could of gone on site and used the free tax filings, but I felt more comfortable with TT. However, when I called your office to report this problem; this refuse any apology and stated it was used error. I feel that this is not right, and disappointed with the application and now service. Looking forward to your response.
Tom Guer

Desired outcome: I feel that a monetary refund is due, since TT did not prove the service as reported and paid for, the delay in receiving my tax returns, and the poor customer service received my reporting this issue.

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4:59 pm EST

TurboTax TurboTax 2020 Premier

I have had nothing but problems trying to file a state return electronically. The turbotax system doesn't accept credit cards and I was told to speak with Technical Support. Unfortunately, I couldn't get anyone on the phone. I was on the call one day alone for 2 hours and still on hold. The tickets I opened are:#[protected], [protected](not able to process credit card payment and today's case, can't file state tax return and select take out of state return. [protected] (Note:Someone just came back and informed me you can't deduct your filing charge for state from your refund even though I have more than enough to cover the $40 dollars)

I have been a turbo tax user since 1999, never have I spent some many hours on the phone trying to get your product to work (aka pay for a state filing)

Also I had to purchase premier because no one could tell me when deluxe was avaliable.

Desired outcome: refund of some of the cost of turbotax premier

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5:27 pm EST

TurboTax Expert preparation

I signed up for tax preparation and spent parts of six weeks sending them data for a return. As near as I can tell they did nothing. When I complained, they closed my file without any notice to me. Afterwards, I spent 1.5 hours talking to nice people that could not help me. They promised to assign another person and did nothing afterward. They are incompetent.

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12:11 pm EST
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TurboTax EMail again! GONDORM

Last week I completed my 2020 Tax return. TurboTax Announcement:. Gratulation! And did not return my product until I paid $120.00 even though I had selected the free version.

Then they found 2 small errors after closing but gave me no option to go back. Finally, with the help of one agent I got back, fix the errors on a form not used and got again to "Ready to file" .

...but not before to pay $120.00 again. - I need to file the tax return now before the deadline,

Please help!

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9:48 pm EST
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TurboTax Filing taxes

On February 12 of 2021 I got onto my Turbotax account, which I had not been on since the 2020 tax season. When I logged on it said "Congratulations, you have filed your taxes." But I had not entered any information or even started filing my taxes. I called and called and no one could give me an answer as to why or how this happened. So now my taxes are filed without me EVER filing them. Beyond frustrated with Turbotax and will NEVER be using them again.

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12:01 am EST

TurboTax Turbotax card

I have been trying for a week to get a double charged atm withdraw off my balance the phone number is 3 ads that it makes me listen to then the third one asks you to buy insurance 5 times then it says press pound when you press pound it hangs up if you answer any of the three ads it sends you to an emergency center selling neck monitors and is no help
The chat rooms say they are there to help to ask your questions then just sit there and never answer the questions asked and this chat is closed pops up on the screen. I have dealt with many Visa card centers this is unprecedented there is no way this is a legal way to handle customers i also have posted in the chat rooms about it with the 2000 other people who all have problems as well with no hope of getting them fixed all I need is a simple transaction voided it is so obvious I had 12 dollars left and it made my account negative 170 dollars and change no atm would have given me any money with a negative balance if that were the case TurboTax will be bankrupt in weeks from all the atm withdrawals not sure who or how but someone please help me here thanks

Desired outcome: Credit balance

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6:58 pm EST
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TurboTax Unfair charges

I have used H & R Block in previous years for free, I have a simple return as always. I wanted to try Turbo tax this year, BIG mistake. After I entered all info, they were going to charge me $40 and then another $ 40 for state! I do not understand why they charged me $80 for returns that should be simple and free? I would rate Turbo tax a Big 0

Desired outcome: Explanation

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J
9:13 am EST

TurboTax Turbotax 2020 premier download version

Worked 3 hours on my return, saved it, and when I tried to continue working on it the next day and clicked on my return it said File is corrupted, try again or start another return.
I reluctantly started another return, saved it after entering only a few items, then tried to open it and got the same message...File is corrupted, try again or start another return

Desired outcome: Be able to open the TurboTax file I worked on for 3 hours

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3:09 pm EST
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TurboTax Online self employment tax unreliable and a time waster

I had used TurboTax before to do my Self Employment taxes.
But this year after spending hours doing them, at the end it gave me an error message re a Line 18 re Deferring Payment.
I had said NO to deferring payment (I double checked) so why was I even getting this error?
I spent hours on their forum looking for the answer.
All I got were "workarounds" of THEIR ERROR, THEIR BUG, instead of an actual FIX.
I ended up deleting my taxes and starting over.
Same error the 2nd time and I was careful to say I did NOT want the tax deferral even though I knew I had said it the 1st time as well.
Long story short, I tried to contact them and all they did was refer me to the workarounds. A workaround when dealing with the IRS? No! I want it done RIGHT, no crazy workarounds allowed!
In the end I HAD to do the workaround or else do my taxes a THIRD TIME somewhere else!
Now I am worried my return will get rejected or flagged or audited by the IRS which would be a big hassle and more time wasted AND my not getting my return quickly as hoped.
IN the end I just had to submit my return and hope for the best.
I WILL NEVER USE TURBOTAX AGAIN!
I have lost all confidence in their product, and also their customer service/Help dept is horrible. They just refer you to people who work for free, not employees of theirs.
You just CAN NOT make mistakes like this (have a bug that you expect your clients to work around!) if you are involved with doing people's Taxes!
UNACCEPTABLE!
[As you can see below, the answer to the question they were asking me regarding a form I said NO to (not wanting to defer any of my taxes) is complicated to answer and that's what I was paying THEM for! Waste of time and money!)

Desired outcome: I want them to be more careful iin the future. I'd say "Pay me for my lost 12 hours trying to find a solution!" but I know they won't.

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Gerie Bell
, US
Mar 07, 2021 1:04 am EST

I have used Turbo Tax for MANY years. After reading all the problems every single one of these reviewers list, I will NOT be using it this year.. sad to say. Now I find another way to do my taxes. Suggestions? Any recommendations from users here as to a good product.

I DO hope Turbo Tax corrects all their issues. I DID have some problems last year, but ended up working them out. I could not deal with going through the kinds of problems all these folks had.

Sincerely,
G. Bell/Baltimore, MD

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4:52 pm EST

TurboTax e file 2020 taxes

Filed 2020 tax on Feb 10th or 11th with Tamatha. Haven't heard from since. No phone call or email. I don't know status or amt of refund. Nothing. Can't find Turbo tax phone no. I need SOMEONE to contact me ASAP. THOMAS HERMAN [protected] email [protected]@yahoo.com I'm very disappointed with Turbo tax this year. Last year and beyond, I filed in twenty minutes, I saw the amount of my return as I filed, received confirmation within 2 days. This year zip. Waiting for response.

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1:49 pm EST
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TurboTax Turbo tax deluxe e-file

I received e-mail on 2/1 stating that my return was transmitted at 5:42 am PST. It is now 17 days later and I have not been notified that my return was
accepted or rejected by the IRS. It is impossible to speak to a "person" at Turbo tax. I do not believe my return was transmitted because other family members using the same product, e-filed after 2/12 and their returns were accepted by the IRS within hours.

Desired outcome: have return re e-filed

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jimsocal
, US
Feb 18, 2021 3:10 pm EST
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he IRS this year (2021) was not accepting returns until Feb 12.

TurboTax Customer Reviews Overview

TurboTax is a popular tax preparation software that has received overwhelmingly positive reviews from users. The software is known for its user-friendly interface, comprehensive tax guidance, and accuracy. Many users appreciate the step-by-step guidance provided by TurboTax, which makes the tax preparation process less daunting. The software also offers a range of features, including the ability to import data from previous tax returns, automatic calculations, and error checking. Additionally, TurboTax offers excellent customer support, with many users praising the company's knowledgeable and helpful representatives. Overall, TurboTax is a highly recommended tax preparation software that offers a range of features and excellent customer support.

TurboTax In-depth Review

User-Friendliness:

Website Navigation: TurboTax's website is easy to navigate, with a clear and intuitive layout. Users can easily find the information they need and navigate through different sections without any confusion.

Account Creation Process: Creating an account on TurboTax is a simple and straightforward process. Users can quickly sign up and start using the platform to prepare their taxes.

Ease of Inputting Information: TurboTax makes it easy for users to input their tax information. The platform provides clear instructions and guides users through each step, ensuring that they don't miss any important details.

Clarity of Instructions: TurboTax provides clear and concise instructions throughout the tax preparation process. The instructions are easy to understand, even for users who are not familiar with tax terminology.

Features and Tools:

Tax Preparation Options: TurboTax offers a variety of tax preparation options to cater to different user needs. Whether you have a simple tax return or a more complex one, TurboTax has the tools and features to handle it.

Importing Data from Previous Years: TurboTax allows users to easily import their tax data from previous years, saving them time and effort. This feature ensures that users have access to their historical tax information without having to manually enter it again.

Error Checking and Audit Support: TurboTax's error checking feature helps users identify any potential errors or discrepancies in their tax return. Additionally, TurboTax provides audit support, giving users peace of mind in case they are audited by the IRS.

Access to Tax Experts: TurboTax provides users with access to tax experts who can answer their questions and provide guidance throughout the tax preparation process. This feature is particularly useful for users who have complex tax situations or need personalized assistance.

Pricing and Plans:

Free Version vs. Paid Versions: TurboTax offers a free version for users with simple tax returns. They also have paid versions with additional features and support for more complex tax situations. Users can choose the plan that best suits their needs and budget.

Cost of Additional Services: TurboTax offers additional services, such as live CPA review and expert advice, at an additional cost. The pricing for these services is transparent and users can decide whether they want to opt for them based on their individual requirements.

Value for Money: TurboTax provides excellent value for money, with its comprehensive features, user-friendly interface, and access to tax experts. Users can be confident that they are getting a reliable and efficient tax preparation solution at a reasonable price.

Customer Support:

Availability and Responsiveness: TurboTax's customer support is available throughout the tax season and is highly responsive. Users can expect timely assistance and support whenever they need it.

Channels of Communication (Phone, Chat, Email): TurboTax offers multiple channels of communication, including phone, chat, and email support. Users can choose the method that is most convenient for them to get in touch with the support team.

Knowledge and Expertise of Support Staff: TurboTax's support staff is knowledgeable and experienced in tax matters. They are able to provide accurate and helpful guidance to users, ensuring that their tax-related queries are resolved effectively.

Security and Privacy:

Data Encryption and Protection Measures: TurboTax employs robust data encryption and protection measures to ensure the security of users' personal and financial information. Users can trust that their data is safe and secure on the platform.

Privacy Policy and Data Sharing Practices: TurboTax has a transparent privacy policy that outlines how user data is collected, used, and shared. The platform respects user privacy and only shares data as necessary for tax preparation purposes.

Accuracy and Reliability:

Calculation Accuracy: TurboTax is known for its high calculation accuracy. The platform uses advanced algorithms and regularly updates its software to ensure that users' tax calculations are precise and error-free.

Up-to-Date Tax Laws and Regulations: TurboTax stays up-to-date with the latest tax laws and regulations, ensuring that users' tax returns are compliant with current requirements. Users can trust that TurboTax will accurately reflect any changes in tax laws that may affect their returns.

Reputation for Reliability: TurboTax has built a strong reputation for reliability over the years. Users can rely on the platform to provide accurate tax preparation tools and support, backed by a trusted brand in the industry.

Mobile Experience:

Mobile App Functionality: TurboTax's mobile app offers full functionality, allowing users to prepare and file their taxes on the go. The app is user-friendly and provides a seamless experience across different devices.

Compatibility with Different Devices: TurboTax's mobile app is compatible with a wide range of devices, including smartphones and tablets. Users can access their tax information and complete their returns from any device with ease.

User-Friendly Interface: TurboTax's mobile app has a user-friendly interface that is easy to navigate and use. Users can quickly find the features they need and complete their tax returns efficiently.

Additional Resources:

Educational Materials and Guides: TurboTax provides educational materials and guides to help users understand tax concepts and maximize their deductions. These resources are valuable for users who want to enhance their tax knowledge.

Tax Calculators and Estimators: TurboTax offers tax calculators and estimators to help users estimate their tax liability and plan their finances accordingly. These tools provide users with valuable insights into their tax situation.

Community Forums and Q&A Sections: TurboTax's community forums and Q&A sections allow users to interact with each other and seek advice from tax experts. Users can find answers to common tax-related questions and engage in discussions with fellow taxpayers.

Customer Reviews and Ratings:

Overall Customer Satisfaction: TurboTax has a high level of customer satisfaction, with many users praising its user-friendly interface, accuracy, and helpful customer support.

Positive and Negative Feedback: Users have provided positive feedback about TurboTax's ease of use, comprehensive features, and reliable calculations. Some users have expressed concerns about the cost of additional services.

Consistency of Positive Experiences: TurboTax consistently delivers positive experiences to its users, with many customers returning year after year to use the platform for their tax preparation needs.

Integration with Other Platforms:

Compatibility with Accounting Software: TurboTax seamlessly integrates with popular accounting software, allowing users to import their financial data directly into the tax preparation process. This integration saves users time and reduces the risk of errors.

Integration with Financial Institutions: TurboTax can securely connect with users' financial institutions to import their income and expense data. This integration streamlines the tax preparation process and ensures that users have all the necessary information for accurate tax filing.

Ease of Importing and Exporting Data: TurboTax makes it easy for users to import and export their tax data. Users can import data from various sources and export their completed tax returns in the required format for filing.

Refund and Payment Options:

Direct Deposit: TurboTax offers the option for users to receive their tax refunds through direct deposit, which is a convenient and secure method.

Payment Methods Accepted: TurboTax accepts various payment methods, including credit cards and debit cards, making it easy for users to pay for their tax preparation services.

Refund Processing Time: TurboTax processes tax refunds promptly, ensuring that users receive their refunds in a timely manner. The exact processing time may vary depending on the IRS and other factors.

Industry Reputation:

Comparison with Competitors: TurboTax is widely regarded as one of the leading tax preparation software providers. It offers a comprehensive set of features and tools that rival its competitors.

Awards and Recognitions: TurboTax has received numerous awards and recognitions for its excellence in the tax preparation industry. These accolades further validate its reputation as a trusted and reliable platform.

Trustworthiness and Credibility in the Industry: TurboTax has established itself as a trustworthy and credible brand in the tax preparation industry. Users can rely on TurboTax to provide accurate and reliable tax preparation solutions.

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