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Jackson Hewitt Complaints & Reviews

Jackson Hewitt / tax prep

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Ewatson on May 5, 2018

I filed my taxes with Jackson Hewitt in Jan 2018, I did the advance loan which was a nightmare trying to get. The guy who prepared my return was very young and knew nothing about doing taxes. Finally we get them filed, Im then told because i did the advance my return had to be done as an...

Jackson Hewitt / district manager

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Jeninfer Doyle on May 2, 2018

Hello I have been a client with JH for over 10 years, I paid for audit support and got audited. I asked for help from JH and was denied so I went through channels and got with the manager . I provided all my documents, she was supposed to send me confirmation. Long story short she never...

Jackson Hewitt / refund correctness, thoroughness and incorrect

Ke
Kencrotty on Apr 22, 2018

Filed taxes with Jackson Hewitt in 2017 for 2016 taxes. Ismael filed incorrectly costing me 3k with the US government. Fast forward to 2018 and taxes filed incorrectly again. Was told by escalation dept I would hear from higher up. ( nothing). Getting tax attorney involved now. I can screw...

[Resolved] Jackson Hewitt / didn't get my tax I did in february

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Tiara bovard on Apr 19, 2018

I didn't get my tax I did them at the end of February my name is tiara bovard my phone number is 816-642-7409 Last 4 of my SS:6598 Who ever did my taxes put to the wrong account and I have received it and it's almost may . I would like to see my Taxs soon. My rounting number is 124-303-120 Account...

Jackson Hewitt / taxes

La
LARRYg5 on Apr 16, 2018

This is the worst experience me and my wife have ever had filing our taxes. We were in walmart in spring hill florida for five hours waiting and then working with a totally incompetent fool named iris. Not to mention rude. She told us that our pevious tax preparer did out taxes wrong and...

Jackson Hewitt / everything

Ke
Kevin Lester on Apr 15, 2018

Where to begin... I went to their walmart branch in Pikeville Kentucky in 2016, to file my 2015 taxes, which was the biggest mistake I have ever made. My wife and I sat there for a long time, and paid well over 300 dollars for our taxes, just to find out later we were being audited. Came...

Jackson Hewitt / 100$ gift card

An
AngelOzeta on Mar 31, 2018

Wen to Walmart was looking to purchase a 140$ tablet with the gift card and it didn't go thru at all they kept telling me the system denied the card The gift card states I any Samsung tablet qualifies for this promotion and it was embarrassing having people wait behind me in line for the...

Jackson Hewitt / tax filing

Bo
bobnrobin on Mar 29, 2018

I went into an office in Victoria Texas. We were out of there within 15 minutes. Our preparer didn't even explain anything to us. She put numbers in computer and said we owed $2, 000. The lady said she got off work at 4:00pm so she rushed us through but yet she had time to talk to her kid...

Jackson Hewitt / tax return

Pi
Pilar565 on Mar 14, 2018

They charge me 583.00 to file my taxes and they didn't informe about this charges until get my tax refund check. They didn't inform about the extra fees charge if you don't pay upfront, they charge me an extra 60.00 and the lady didn't say nothing about this charges. Manager was so rude...

Jackson Hewitt / tax filing

Rb
R.Bonn on Mar 11, 2018

I filed with jackson hewitt for over 10 years, taking the standard deductions. For my 2015 return the worker said that I should itemize. I said several times that I had no documentation or receipts. She assured me that I would not need any, so I agreed and filed an itemized return. I wa...

Jackson Hewitt / numerous errors by tax prep

Ba
Barbie Betancourt on Mar 9, 2018

At the Jackson Hewitt located in or st Lucie on st james drive.Not only was my bank routing number entered wrong..thar was .y first reject then they do not know what the word dba stands for claiming that meant i needed two different w_2 s ..then they said my name did not match my a...

Jackson Hewitt / taxes

Al
Alicott44 on Mar 6, 2018

I went to Jackson Hewitt in New Castle, Delaware. I had advance then l had to go back at least 1 times for taxes then 2 other times amendments. I am not completely certain that things were done correctly. My concern is l switched to you guys from HR block but l am not certain thi...

Jackson Hewitt / poor management

Sh
Shalwil on Feb 23, 2018

I worked at Jackson Hewitt in Ocoee Florida for the last two seasons. The new manager in that office was very rude, did not respect her workers. She had two white ladies in her office one decided not to come back to the office for a second year because the manager stated that she wa...

Jackson Hewitt / cost of tax preparation

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Warkita Stephens on Feb 19, 2018

I got my 2017 taxes prepared at Jackson Hewitt in Douglasville, GA in December 2017. I received an advance for my taxes to get through the holidays and to take care of some things considering we were displaced due to the hurricane and winter storm. In my research, I found that I wa...

Jackson Hewitt / office culture

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Phased Out on Feb 17, 2018

Though I enjoyed working at JH meeting new people, answering tax questions to ease the mind of a weary customer and even preparing tax returns brought education and knowledge from the best in the feild. However, being apart of a team that uses there authority to undermind you as an...

Jackson Hewitt / funds not available through atm; customer service representatives not helpful

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Shermonia on Feb 17, 2018

I was emailed that my funds were deposited to my account on 2/17/2018 @ approximately 4:30 a.m. I went to A.T.M. machine and inputted pin code; unable to get anything back. I made sure pin was correct, and proceeded to four different ones and said same thing. Contacted in person, was told...

Jackson Hewitt / 1040ez filed

Am
AmberNJohnson on Feb 15, 2018

Hi my name is Amber Hardin Johnson and I filed my taxes with your company yesterday 2/12/2018 at your Murphy, NC Service Provider in Walmart. I have an issue with the services provided to me. I sat for 20 minutes as Michelle Brooks and Kristy Ware did a standard 1040 EZ tax return. They...

Jackson Hewitt / tax preparation

An
Angiemaya on Feb 14, 2018

I had my taxes prepared with charges added I wasn't aware about and charges for questionable fees that I was lead to believe we free of charge. Very unsatisfied. I also do not believe that the tax preparer did file a tax form that should have been included. My tax return money is also no...

Jackson Hewitt / tax service

Un
unluckyca1 on Feb 12, 2018

I was in need of a loan quick and Jackson and Hewitt was advertising the tax advance by using only my last pay stubs. Since I was desperate I took off work early to drive 2 hours from where I live because that was the closest location offering that service. Once I got there the woman wa...

Jackson Hewitt / service

Me
Megan Cole on Feb 9, 2018

The building was not in good condition. There were stains all over the floor, walls and doors. Not a good professional look.Got told to sign in and then waited over an hour to get help. Only one person was working. Then the lady that helped me look like she had an potty accident in her...