I was misled and very disappointed in Jackson Hewitt's personnel and tax preparation in Conway, Arkansas. I called the Jaskson Hewitt office and was given an appointment to meet with someone named Bud on March 3, 2021 at 1 p.m. at the WalMart Store on Hwy 65 in Conway. Upon arriving at my appointment, Bud was not there and a person named Phillip took my information. Phillip was nice but not professional or knowledgeable. I filled out the Jackson Hewitt's personal information form, gave Phillip my tax information, and was told that a lady named Rey (?) would be doing my taxes and she would get back with me. I asked Phillip the dollar charge for the service. He said it would be a "little over a hundred dollars", his exact words. I have never met Rey. Notice, I have never met Bud or Rey personally and was only given the short version of their names.
I told Philip I had a medical emergency in Fort Smith, Arkansas but would contact their office when I returned on March 12th or there after. I called Jackson Hewitt's on March 15th and was connected to Jackson Hewitt's answering service. A person named Keisha (unprofessional) directed me to Patty, the fourth name with Jackson Hewitt. I made an appointment to meet with Patty at the Walmart Store on Hwy. at 1p.m. I met with Patty but she also was not knowledgeable of tax filing and had problems logging into her computer plus explaining the computations once she logged in. I asked Patty if I could meet with someone else to get a clear understanding of the figures on my tax return filing. She called the office and wrote on my folder that I would meet with Mr. Bud of Ms. Tina on March 22, 2021 at 1 p.m..
Since I had problems with getting correct information, I called the Jackson Hewitt office at 11 a.m. on March 22nd to confirm my appointment with the representative. Debra, a Jackson Hewitt Representative at the Oak Street facility answered the telephone and told me Tina would not be in until 2 p.m.. I told her my appointment was at 1 p.m. and I called early because of the misinformation I had been receiving. Debra apologized and told me to come in at 2 p.m. to the office on Oak Street.
I met with Tina and voiced my concerns. She located my information on the computer and explained to me the tax preparation. She then told me the total price for filing a short tax return and a state tax return. I had told Philip that I only needed the Federal Tax returned filed. The reason was: I did not receive my last two stimulus checks. This was my main purpose of going to Jackson Hewitt. For the last two years I went to the United Way for my taxes and in 2020 they did not put all information on my tax return related to interest received. So the 2020 return was done over.
Tina quoted the Jackson Hewitt price for filing the Federal and State Taxes for me. It was a shock because these prices had not been quoted by a Jackson Hewitt representative before. I am a widow and the price was shocking. I chose at this point, per Tina's instructions, to only have the federal tax filed and not the state tax. Tina never informed me that I could refuse the federal tax filing Tina gave me a senior discount but the final price was $246.00 for filing the short form of the federal tax.
I have given a lot of information because of my experience with the Conway Jackson Hewitt offices. I tried to get answers from the corporate office and the Little Rock, Arkansas office to no avail. I called the corporate office in Sarasota, Florida, spoke to Melinda, and was directed to call William in Little Rock, Arkansas. I was told by Melinda that William was the manager for the Arkansas area. I called [protected] and was told William was not the area manager. I spoke to Gina and she informed me that she was the manager at the Little Rock location. However, the main office is in Hot Springs, Arkansas and the person I need to contact was Mary Harris.
I have experienced the deaths of loved ones since 2017 and the constant misinformation and unprofessionalism from the Jackson Hewitt office is overwhelming. I am familiar with income tax filing but have never experienced the type of service I have received from Jackson Hewitt in filing only one tax return. The price was unbelievable and it seemed hidden until the final filing. The personnel is kind but not knowledgeable in tax filing. I have reached out again to Tina on March 23rd before I called your corporate office, but she has not returned my call.
The result I would like is some deduction in my payment because I was never told by three people I personally talked to in Conway, Arkansas the correct price of filing. I was also not given an opportunity to refuse to have my tax filed. I felt obligated to pay.