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Jackson Hewitt Customer Service

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Complaints149
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Resolved1

Jackson Hewitt Inc.

501 N. Cattlemen Road, Suite 300
Sarasota
Florida
United States - 34232

Customer Support Phone Numbers

Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
SatClosed
SunClosed
Plus

Jackson Hewitt Complaints & Reviews

Jackson Hewitt / a sixty-five thousand dollar error

Wa
Apr 21, 2019

We had our taxes prepared by jackson-hewitt the year before in redmond, washington and decided to have them prepare our taxes again for 2018 but in a different office due to us traveling. Patricia ryan and I arranged an appointment in dalton, georgia, february 27, 2019. We met with...

Jackson Hewitt / tax preparation

Da
Apr 17, 2019

I used JH online tax service on 2/13/19 and needed to file two state taxes because I had moved from WI to MI. Federal and MI taxes were filed online and submitted without issue. However, WI state form was incorrect. The service filed a WI form 1 but a 1NPR for part time resident wa...

Jackson Hewitt / tax service

Ca
Apr 16, 2019

On abril 15 I walk in to fill my tax return, i check with a lady and show her my tax papers which I have copies, she told me is ok, but in order to fill it with my wife she needs my wife and proper identification documents, I agree to come back later and I did wit my wife, because I have...

Jackson Hewitt / selling of information

Ur
Mar 07, 2019

Ms. Elaine Smalls had her taxes done at a location on Boston Road, Bronx, New York. At that time it was not told to her exactly what she was signing and she signed a paper allowing Jackson Hewitt to sell her information. She would like something in writing stating that her information ha...

Jackson Hewitt / tax prep.

Am
Feb 09, 2019

Id like to make a complaint and incorrect information I was given when I filed my return. I'm paying 440.95 for my service I received. I wanted the refund advance witch was 49. Of that for the app. To get funds I was told my tax prep fees and the loan I received for 500 would be taken from...

Jackson Hewitt / tax offices

Ch
Jan 06, 2019

I live in Gulfport, Ms. I was told on the phone they closed at 7pm so i get to the office on 25th and im told they closed at 5pm and was turned away. I then walked 2 hours to the next location at the Walmart on highway 49 Gulfport ms and was told they closed at 5pm and the location say...

Jackson Hewitt / customer service provided

Jo
Dec 21, 2018

This service provided for assistance afterwards was unprofessional and the staff was rude. The staff name was Lindsay or Linda at this location. I applied for early advance refund and was given American express card and told was approved and the money would be on the card in 30 minute...

Jackson Hewitt / my taxes

Am
Sep 23, 2018

i filed for my taxes in on of your office in ocala i was charged $500.00 i did not know it was going to cost me that much to file formy taxes that is outrageous nobody said anything to me i call your care team in vain i send mail to the office where i file and nobody bother to answer me and...

Jackson Hewitt / help with irs audit

To
Jul 20, 2018

Jackson Hewitt has prepared my taxes for years. The IRS audited me for 2015 and 2016. I have sought the help of the office that prepared my tax return. She gives me the run around and doesn't answer my texts or calls. She doesn't show up for appointments she makes to meet with me. This ha...

Jackson Hewitt / Management

Ch
Jul 11, 2018

I worked at the Sturgis Michigan branch as a receptionist. The General and Assistant Managers are completely rude to their employees. I have a Facebook Messenger conversation that they verbally attacked me and cursed me out. I will NEVER work gor that company again! There was even a time...

Jackson Hewitt / preparation

Do
Jul 05, 2018

I filed my taxex on April 23rd. No one recognized it was rejected until the 28th! I came in on the 28th to sign it again and it was already sent off to the wrong address because it was sent before being confirmed by me. I called my preparer and she hubg up on me told me i "better not throw...

Jackson Hewitt / william wayne ballard ii - tax year 2015 & 2016

Oh
Jul 05, 2018

Hello, On 04/16/2018 your tax preparer, Tanya May, prepared my 2015, 2016, and 2017 tax returns. I received my 2017 refund since she filed electronically. I received a letter from the IRS requesting copies of all sources of income for 2015 and 2016. As such, I mailed the requested...

Jackson Hewitt / not filling all my w2's

Ni
Jul 03, 2018

Date: 01/18 to now Jackson Hewitt did not file all my w2's and it caused me not to get my refund until june of 2018. They are stating that I should have filed an amended return with them. How ever the irs is stating they would not accept the amended return. Now Jackson Hewitt is stating...

Jackson Hewitt / mistakes on my tax returns

Pa
Jul 02, 2018

Toni the manager of the Hinesville, Georgia office completed my 2016 taxes. I filed taxes for 2017 and discovered the mistakes she made through another company. I contacted Toni via phone and she pulled up my taxes on the phone and noted her mistakes. She later sent me an email stating she...

Jackson Hewitt / 2016 tax return

Pa
Jun 19, 2018

We have used Jackson Hewitt for many many years. We have had the same person "Bob" prepare our taxes for the past few years. This year he seemed forgetful, scattered and not competent. The other person in the office overheard and observed this and helped him. It seemed he was showing early...

Jackson Hewitt / my amended return

La
Jun 07, 2018

Thanks service I am complainin about us my amended tax return, , I am unaware of my surroundings and feel thereaten and held without explanation of my amended, , not only I paid 125 in cash to get my return back of 324, , I checked back with the URS and I don owe anything but to my school...

Jackson Hewitt / hawaii state tax return

Ch
Jun 04, 2018

Jackson Hewitt in Honolulu Hawaii did my return but the [censored] did not fill out the part time resident for hawaii correctly I went there numerous times to get it fixed, they finally did an amended return but they did not print the SCH AMD that is needed for my amended return, we filed...

Jackson Hewitt / my tax return

Ri
May 26, 2018

My tax prepare made two mistakes on my tax return. One he enter my kids social security numbers incorrectly.I did not file last year.he enter I did which has my return on hold.they are refusing to take responsibility. I have consulted an attorney. The prepare was elderly. I had to repeat...

Jackson Hewitt / tax prep

Ew
May 05, 2018

I filed my taxes with Jackson Hewitt in Jan 2018, I did the advance loan which was a nightmare trying to get. The guy who prepared my return was very young and knew nothing about doing taxes. Finally we get them filed, Im then told because i did the advance my return had to be done as an...

Jackson Hewitt / district manager

Je
May 02, 2018

Hello I have been a client with JH for over 10 years, I paid for audit support and got audited. I asked for help from JH and was denied so I went through channels and got with the manager . I provided all my documents, she was supposed to send me confirmation. Long story short she never...

Jackson Hewitt / refund correctness, thoroughness and incorrect

Ke
Apr 22, 2018

Filed taxes with Jackson Hewitt in 2017 for 2016 taxes. Ismael filed incorrectly costing me 3k with the US government. Fast forward to 2018 and taxes filed incorrectly again. Was told by escalation dept I would hear from higher up. ( nothing). Getting tax attorney involved now. I can screw...

[Resolved] Jackson Hewitt / didn't get my tax I did in february

Ti
Apr 19, 2018

I didn't get my tax I did them at the end of February my name is tiara bovard my phone number is 816-642-7409 Last 4 of my SS:6598 Who ever did my taxes put to the wrong account and I have received it and it's almost may . I would like to see my Taxs soon. My rounting number is 124-303-120 Account...

Jackson Hewitt / taxes

La
Apr 16, 2018

This is the worst experience me and my wife have ever had filing our taxes. We were in walmart in spring hill florida for five hours waiting and then working with a totally incompetent fool named iris. Not to mention rude. She told us that our pevious tax preparer did out taxes wrong and...

Jackson Hewitt / everything

Ke
Apr 15, 2018

Where to begin... I went to their walmart branch in Pikeville Kentucky in 2016, to file my 2015 taxes, which was the biggest mistake I have ever made. My wife and I sat there for a long time, and paid well over 300 dollars for our taxes, just to find out later we were being audited. Came...

Jackson Hewitt / 100$ gift card

An
Mar 31, 2018

Wen to Walmart was looking to purchase a 140$ tablet with the gift card and it didn't go thru at all they kept telling me the system denied the card The gift card states I any Samsung tablet qualifies for this promotion and it was embarrassing having people wait behind me in line for the...

Jackson Hewitt / tax filing

Bo
Mar 29, 2018

I went into an office in Victoria Texas. We were out of there within 15 minutes. Our preparer didn't even explain anything to us. She put numbers in computer and said we owed $2, 000. The lady said she got off work at 4:00pm so she rushed us through but yet she had time to talk to her kid...

Jackson Hewitt / tax return

Pi
Mar 14, 2018

They charge me 583.00 to file my taxes and they didn't informe about this charges until get my tax refund check. They didn't inform about the extra fees charge if you don't pay upfront, they charge me an extra 60.00 and the lady didn't say nothing about this charges. Manager was so rude...

Jackson Hewitt / tax filing

Rb
Mar 11, 2018

I filed with jackson hewitt for over 10 years, taking the standard deductions. For my 2015 return the worker said that I should itemize. I said several times that I had no documentation or receipts. She assured me that I would not need any, so I agreed and filed an itemized return. I wa...

Jackson Hewitt / numerous errors by tax prep

Ba
Mar 09, 2018

At the Jackson Hewitt located in or st Lucie on st james drive.Not only was my bank routing number entered wrong..thar was .y first reject then they do not know what the word dba stands for claiming that meant i needed two different w_2 s ..then they said my name did not match my a...

Jackson Hewitt / taxes

Al
Mar 06, 2018

I went to Jackson Hewitt in New Castle, Delaware. I had advance then l had to go back at least 1 times for taxes then 2 other times amendments. I am not completely certain that things were done correctly. My concern is l switched to you guys from HR block but l am not certain thi...

Jackson Hewitt / poor management

Sh
Feb 23, 2018

I worked at Jackson Hewitt in Ocoee Florida for the last two seasons. The new manager in that office was very rude, did not respect her workers. She had two white ladies in her office one decided not to come back to the office for a second year because the manager stated that she wa...

Jackson Hewitt / cost of tax preparation

Wa
Feb 19, 2018

I got my 2017 taxes prepared at Jackson Hewitt in Douglasville, GA in December 2017. I received an advance for my taxes to get through the holidays and to take care of some things considering we were displaced due to the hurricane and winter storm. In my research, I found that I wa...

Jackson Hewitt / office culture

Ph
Feb 17, 2018

Though I enjoyed working at JH meeting new people, answering tax questions to ease the mind of a weary customer and even preparing tax returns brought education and knowledge from the best in the feild. However, being apart of a team that uses there authority to undermind you as an...

Jackson Hewitt / funds not available through atm; customer service representatives not helpful

Sh
Feb 17, 2018

I was emailed that my funds were deposited to my account on 2/17/2018 @ approximately 4:30 a.m. I went to A.T.M. machine and inputted pin code; unable to get anything back. I made sure pin was correct, and proceeded to four different ones and said same thing. Contacted in person, was told...

Jackson Hewitt / 1040ez filed

Am
Feb 15, 2018

Hi my name is Amber Hardin Johnson and I filed my taxes with your company yesterday 2/12/2018 at your Murphy, NC Service Provider in Walmart. I have an issue with the services provided to me. I sat for 20 minutes as Michelle Brooks and Kristy Ware did a standard 1040 EZ tax return. They...

Jackson Hewitt / tax preparation

An
Feb 14, 2018

I had my taxes prepared with charges added I wasn't aware about and charges for questionable fees that I was lead to believe we free of charge. Very unsatisfied. I also do not believe that the tax preparer did file a tax form that should have been included. My tax return money is also no...

Jackson Hewitt / tax service

Un
Feb 12, 2018

I was in need of a loan quick and Jackson and Hewitt was advertising the tax advance by using only my last pay stubs. Since I was desperate I took off work early to drive 2 hours from where I live because that was the closest location offering that service. Once I got there the woman wa...

Jackson Hewitt / service

Me
Feb 09, 2018

The building was not in good condition. There were stains all over the floor, walls and doors. Not a good professional look.Got told to sign in and then waited over an hour to get help. Only one person was working. Then the lady that helped me look like she had an potty accident in her...

Jackson Hewitt / poor preparations of my taxes

Al
Feb 09, 2018

This was the "worst" tax preparation experience I have ever encountered in all of my 25 years of tax preparations. The preparer, Annie O'neil, was rude, disrepectful, and unhelpful the entire phase. She failed to claim the single/head of household credit, even though the "pre-tax informational...

Jackson Hewitt / tax return service

Re
Feb 08, 2018

I am making a complaint about the tax return i filed at a Jackson Hewitt booth at St. Louis County Walmart. I do not know the woman's name that I was filing with but the date I came in was Wednesday, February 7th around 4:30 pm. I was not angry about the experience until the end when...