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H&R Block / HRB Digital
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1.9 564 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
437 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 564

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H&R Block / HRB Digital - Emerald card

I had no idea my state refund was loaded march 1st I had 1.00 I called cause my pin wasn't working and then the lady said well you did a 202 withdrawal I'm like no well kind of find out I got alert saying that it was my state refund was deposited but nothing was there I went home what are my computer looked at the transactions for for transactions of $202...

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3:54 pm EST

H&R Block / HRB Digital H & R block incorrectly filed my Virginia state taxes

H and r block office on s. George mason Dr. In Arlington VA 22204 filed my taxes incorrectly. Now the i.r.s. cannot issue me my v.a. state tax refund. H and r block charged me an additional $70 because I filed Washington DC taxes also. I would like a refund load it onto my spruce card. I will now have to do my own taxes. Also when I went into the office they said it's my problem now. Very rudely.

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4:36 am EST
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H&R Block / HRB Digital - Peace of mind claim

I've been getting my taxes filed with H&R Block at Vanowen St, for many years, I was a solid, regular customer. I recently got audited for the first time. Even though I have paid for the 'Peace of mind ' plan coverage where it says "When you purchase H&R Block's peace of mind Extended service plan, You 'll receive protection for the life of your tax return...

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1:04 am EST

H&R Block / HRB Digital Have not received 2023 H&R Block Software

12-19-2023

My name is...

Michael O. Welch

16431 Cowan Rd.

Santa Fe, Texas 77517

Email: [protected]@earthlink.net

Cell: [protected]

I have been a customer/user of HR Block software for many years. I use auto re-new for my tax software every year. My MasterCard ending in # 6138 was charged $26.51 on 11-16-2023 by H&R Block. However, I have not received my software CD or online link to download.

Unless, I receive the CD or link to download, I will have to dispute the charge to my credit card. I would prefer the software.

Please advise.

Claimed loss: $26.51

Desired outcome: Provide me the 2023 H&R Block Software, so I can do my taxes.

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3:31 pm EST
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H&R Block / HRB Digital H&R scams and lies

So this advanced that they have is a scam and a lie first off make an appointment twice just to find out I don't have a appointment and that the building isn't even open they want me to drive an hour to see if I can even be approved why can't you do it online because it's a scam they just want to get you in so you have to file your taxes with them even though they say you don't need to do your taxes to get that will never go back to h&r block had my taxes done with them for years and I will never go back

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10:48 pm EST
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H&R Block / HRB Digital - Partial tax return stolen

The day of 02/26/2022 earlier that afternoon around 16:23pm I had a strange authorization for $1.00 pending. I thought nothing of it. Later on while I was at home watching television, at 20:34:43pm I got a notice of a withdrawal of $283.00 from a Wells Fargo Bank ATM. The location was 3530 WILSHIRE BLVD, Los Angeles, CA 90010. I immediately contacted H&R...

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H&R Block / HRB Digital Hacked account

On November 5, 2023 I received an email stating that my account information has been changed. This hacker has changed my name, email, and other demographics. I spoke with Jasmin originally who gave me a case number and stated that my file will be escalated to the proper party, and that I should hear back from someone in 3-5 business days. On the sixth day I called in and spoke with Kimberely who stated the same thing. I called back on November 27, and spoke with Stephanie or Katherine( I'm so frustrated I don't remember her name) who told me the exact same thing. I told her that I've already heard this twice, no one has called me back and I would like to speak with a supervisor. The supervisor comes on the line and states that my case has been closed, which is completely unacceptable.

Desired outcome: I want you all to put in writing what you will be doing to rectify this situation. It is outrageous that so many people have dropped the ball and made me this vulnerable to hackers.

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12:04 pm EDT

H&R Block / HRB Digital Non filed tax extension BY H&R Block

On the 2nd week of March 2022,I called H&R Block to drop off paperwork to file for tax extension for 2022, as I have done every year. Was told to take to the office at 623 S. Silver Springs Road in Cape Girardeau, Mo Office # 22543, as that is where my tax preparation pro was working out of. (Tonya Poppen). I went to office and 2 girls at reception desk, gave them envelope with information needed and let them know I needed to see Tonya to have her file extension. Was told she was out ill (She was in hospital very serious, as I was later told) The girls took my envelope marked with name and file tax extension for 2022 and put in an H&R Envelope, told me they would get it to tax person. I told the girls they needed to collect a partial payment from me, as I had always had to pay down in previous years and they said I did not. They had me sign a document as proof I dropped this off. Tonya nor any of the other tax professional ever got my documents, nor was an extension ever filed. I have the H&R Block envelope that has my name on it and for instruction block was written 2022 extension, by one of the H&R block employees. The staff at the other location 2136 William St. Ste 195 in Cape Girardeau, Mo. have all talked to me and are trying to figure who's handwriting is on this and did not give to appropriate person to get this filed. I now owe a penalty for not having it filed. An H&R Block employee did not follow through with this and I feel H&R Block should be held accountable for my penalty I will be getting. I was not aware of the non filing until I made appointment with Tonya. She said at that time she was in hospital in serious condition and has never gotten the file or know who had it and why another tax prepared did not handle this. I would like to hear back of this matter as soon as possible.

Desired outcome: I feel H&R Block should be responsible for my penalty that I will be receiving from the IRS which will be approximately $3500.00, due to negligence on the part of their employees to handle this matter.

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Update by Cathy Johnson Fowler
Oct 18, 2023 12:06 pm EDT

My facebook account is now Cathy Fowler-Hawkins as I got married in 2022. But the information is all the same

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8:55 am EDT
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H&R Block / HRB Digital - Customer complaint

I am filing a complaint. As someone whom had her taxes done. By an employee whom has brought her home life to work with her. Her son. Was arrested and he is incarcerated. From meth use. This lady harriet anne hughston. Pretends too do her sons taxes. When in fact. She fakes it. There is nothing within irs. That states this young man has ever filed. Harriet...

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1:18 pm EDT
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H&R Block / HRB Digital Taxes stolen

My Emerald card was stolen on March4 2022 of $3000 and I reported this to H&R Block the following morning. Filed a police report against my neighbor and her sister. Filed a complaint with my Emerald card and emailed police report to card services. Emerald Card Services sent me a letter stating that my case is closed since they couldn't reach me by phone. I contacted two managers from H&R BLOCK and gave them the police Sargent phone number for the record. When I called the managers back they wouldn't return my calls. In August of 2023 I received the ATM picture of a guy stealing my money. I didn't know him and sent this also to Emerald Card Services and mailed info to the Kansas MO office. Now their saying that they don't have any records of my incident on file.

How can someone steal my money with no pin nor any alerts.

Desired outcome: my refund back

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4:10 pm EDT
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H&R Block / HRB Digital Emerald card

I filed taxes for 2021 and received them 2022. My Emerald Card was stolen by my neighbor. The next morning when I found out it was stolen I contacted Emerald Card services and the Hapeville Police Dept. I informed the Sargent of what happened and they brought my neighbor and here sister in for questioning. I contacted the Fraud Dept at H & R Block and fled a complaint letter with them. I don't understand how someone can steal my card and use it and not have the pin number. $3000 was stolen off my card and the Emerald Card representative says their closing my case because I didn't answer my phone when they called. I haven't gotten any calls from them. I gave Donna the fraud rep the Sargent phone number and now she wont return any of my calls. The photo of the guy stealing my money out of the ATM took several months to get back and I don't know him. Please Help or direct me to someone who can.

Desired outcome: My $3000 put back on my card

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Update by Patricia Johnson- Ware
Aug 16, 2023 1:20 pm EDT

Help Please

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1:03 pm EDT
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H&R Block / HRB Digital H&R Block

The IRS released my 2021 taxes to hr block on June 14th which I filled in February 2022 however I had gotten flagged by id me so I had to go into their office.. now 12 days later and I’m getting a whole run around to receive my money from HR Block from we can’t see that yr in our system to the routing number your representative input is closed so we don’t know where ur money is just wait someone will contact you

Desired outcome: To receive my money

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11:34 am EDT
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H&R Block / HRB Digital 2017 irs tax filing and 2017 amended return

In 2018, I filed my 2017 Federal return with H&R Block. In 2022, I received a letter from the State of Colorado stating I need to file in Colorado for my 2017 partial year residency in Colorado. This was not identified by H&R Block at the time of the original filing. H&R Block reviewed my situation and completed a late 2017 return for Colorado. In the process, they discovered an error in the 2017 Federal return. They amended the Federal return and I sent in a paper copy. The IRS responded and told me "the year was closed" and nothing can be done about this overpayment. I paid over $20,000 excess to the IRS due to this error. H&R Block is not responsive to my inquiries for resolution. The person who was handling my situation is now off for the season. I have made several attempts to reach someone at H&R Block for resolution to no avail.

Desired outcome: I would like H&R Block to be accountable for their error and provide me with a payment in the amount of my over-payment to the IRS.

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10:12 am EDT
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H&R Block / HRB Digital Mistake made by H&R and I have to do the stressful work of resolving the issue with IRS

Representative tried to review and submit an amended statement. That was all that was done no follow up. When IRS continued to contact me, H&R representative said unfortunately I am not the only one with an outstanding amended return. I had to spend countless hours on the phone trying to reach an IRS agent. They never received the amended form which was told to H&R and that was the answer I received by H&R “unfortunate” My refund for another year is being held and there is still a balance due.

Desired outcome: Fix the problem and pay the penalties and interest. Do the legwork with me!!I have to lay out all the money and hope H&R pays the penalties and interest.

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6:32 pm EDT

H&R Block / HRB Digital My completed federal & state tax returns for which I have to pay irs

The Sterling Virginia 20164 Community Plaza office:

They don't have convenient office hours even during tax season. They don't have anyone to answer questions about taxes in a way that doesn't take 3-4 days, even in tax season. I tried to get my completed tax return just now at 5:00 PM EDT and they are already closed. The receptionist didn't tell me they close early.

They didn't try to help me pay less tax much less get the refund you wildly advertise. I have to pay a substantial amount of tax.

H&R Block didn't help me at all alleviate any of the hefty tax amount I owe IRS. They did nothing to help me pay less tax because of the repayment of Marketplace premiums that I was unaware of. They're office closes early even in tax season and they make it difficult to get my completed return.

******** They don't give me accurate or even complete answers to tax questions. *********

I am able to get my completed tax forms by tomorrow Sunday March 26th 2023 or I will be contacting the Better Business Bureau, my Congressman, and the IRS.

Desired outcome: I want my completed tax forms, or I will sue for $5,000, contact IRS for their help, contact my congressman, contact the BBB.

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10:47 am EDT
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H&R Block / HRB Digital Customer service

I have used H&R Block for the last 15 years when I finally had a problem with their software and tried to get it resolved with Customer Service. I found out that they really don’t have any, they just blew me off Ofer a copy of the 2021 software that got corrupted on my computer.

If this is the support you get what happens if you really have a problem.

I am done with switch to TurboTax.

Desired outcome: Too late!!!!!!

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H&R Block / HRB Digital My tax preparer told me to take my service dog from the building. take

I went to the Stillwater Oklahoma hand r block with my wife and PSD service dog and quickly realized that my tax person did not want my dog in her office at first site. My dog recognizing my irregular breathing put is paw on my leg and got bad look from my tax person then she asked me why I have the dog not believing he is a service dog, she told me that gives service dogs a bad name, service dogs, and I quote what she said( my friend has a service dog because she is diabetic and it should never be petted even at home, that is not a service dog) you have build a relationship with your and it has to recognize when you need it and yes you pet your dog. So I tried to explain that the dog is for my anxiety disorder and she told me that's called emotional support animal. I said no that's not what he is. My dog was not misbehaving as you would see if there are video cameras in that office which I'm sure there are. If my dog is supposed to lay on floor like a sac of potatoes what good is he like she suggested. I called the trainer who helped me and he suggested calling the Department of justice so I did. The person from the DOJ confirmed what I know, the questions and comments made are illegal and I need not prove ot provide any documentation or proof of anything. It was demoralizing. My dog is now going to board and train with with an advanced trainer which will cost me alot, the DOJ told me that it is not necessary to do that this should never happen but with the documentation of the formal training this will not happen again.

Desired outcome: Employees be educated and not discriminate.

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11:11 am EST

H&R Block / HRB Digital Tax services

Today I went to the H&R Block to file my taxes with a tax professional due to having an identity fraud issue this year. However I wasn't even able to start the process and was treated with absolute disrespect. I was quoted 2x the amount that H&R Block actually charges to file taxes and as I was leaving the master tax advisor Andrea McNickle said to the tax professional, "I wanted to get THAT out of here before you dealt with IT." I was discriminated against and treated unfairly. I do not recommend using this establishment of business as they are discriminatory against Arab, single mothers.

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8:14 pm EST

H&R Block / HRB Digital Fraud by the tax employee; Shuping Hou

My name is Cassandra Williams
4/24/21 I went to H&R Block to file my taxes and get my stimulus check and the woman who prepared my taxes committed fraud.
She filed a whole tax return that is not mine, but is in my name and social security number.
A 75,000 report of income.
I never received any money.
This is an outrage!
I never received 75,000 dollars. Fraud!
I never received the 7,000 return or the stimulus check.
I never received my H&R Block Emerald card.

Desired outcome: I need compensation. I need this woman evaluated & fired.

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8:45 am EST

H&R Block / HRB Digital Danielle Marie Boudreaux

I. Would like to leave an anonymous tip about one of your employees. Danielle marie boudreaux 50 of lafayette, la. Danielle marie boudreaux has a meth and herion drug problem and she will steal money from the location she is assigned to and she is none to do fraudulent activities, danielle is not who she claims to be all inecent and all. Thank you and that is some information I thought yall should know about her.. And she is known to stay and lock the doors in the office her favorite place to have sex. When I heard about her getting a job there at h&r block I figured I would give yall a little heads up information on. Miss danielle marie boudreaux 50 of lafayette, la

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H&R Block / HRB Digital contacts

Phone number

+1 (800) 472-5625

Website

www.hrblock.com

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