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H&R Block / HRB Digital Complaints & Reviews

H&R Block / HRB Digital / agent unprofessional behavior

Ka
Apr 24, 2019

This afternoon, April 24, 2019, I called the H&R Block business in the small town that I live in and I had a horrible encounter with one of the agents. I was having an issue with the IRS and had attempted to get help with the issue through the company I had filed my taxes with this year...

H&R Block / HRB Digital / used since 2011 - they deleted my account by mistake

Al
Apr 16, 2019

H&R BLOCK - I was ready to pay my $5k due, all was well 4/14. I called to confirm everything again (yes last minute); spoke to a great person... We decided I could get back $60 without one of the Services... :-) I then asked if I should get rid of the Form 8829 (as I took Standard this Year)…...

H&R Block / HRB Digital / tax preparation

Co
Mar 27, 2019

H&r block refused to accept our letter of northern residency for tax purposes.cra said our prove of residency should be accepted.h&r block refuse to redo our taxes and won't return phone calls.they said we don't live in a prescribed zone any more.form t222 states you. Use live in a...

H&R Block / HRB Digital / 2018 fed and state deluxe software

Ra
Mar 26, 2019

I use their software for the last 16 years, this is the first time I found problem with the software, I have over $1800 foreign tax paid this year on 1099 DIV Line 7, the program should generate form 1116 but it didn't resulting in no tax credit giving on form 1040 Line 12b, chat with H R...

H & R Block / tax service

So
Mar 25, 2019

On 3/23/2019 I went to have my taxes done. I wanted to know how to have them done seperate from my husband. I explained that we have not been together since march 2018 due to domestic violence. The person then said why would I want to ruin my husbands life by doing that to him. Then they I...

H&R Block / HRB Digital / 2017 tax product

Th
Mar 22, 2019

I have had an ongoing issue with the online form that I submitted last year for 2017 and have a confirmation of my submission and yet I received a letter form the IRS in Jan 2019 letting me know that they have my payment, but no return was submitted. The IRS let me now there was nothing...

H&R Block / HRB Digital / h&r block online /refund

Li
Mar 15, 2019

My Whole Tax Refund of $4027.00 went into Amazon cards which I did not request. Their customer service is useless and transferred me to over 4 departments and no one can help. I need reversal of this transaction. I phoned the IRS and they cannot do anything about it. I phoned Amazon to see...

H & R Block / my refund

Sh
Mar 10, 2019

[email protected] phn# 478.318.5094 h&r block is holding my refund since it went into there bank on 2/27/19 amt $1, 026. Sbtpg avista bk There acct# 9810178577192436 routig# 044111191 state has not been release to my bank which is pnc acc#5502819262 routing #054000030 when will...

H&R Block / I did not receive all of my federal taxes they stole over 300 and I am reporting them to better business

Hu
Mar 4, 2019

I was suppose to obtained 779 and they gave me a portion and on the 27th of Feb. 2019 I was told that I should have 376.49 which posted and receive no later than the 4th of March. I have always been a loyal customer to H&R Block and never had any issues with my Emerald cards in the...

H&R Block / HRB Digital / complaint

Ra
Feb 28, 2019

I didn't my taxes on HRBlock.com like I have always done for the past 4 years. I had authorized a charge of $29.99 and when I got me return I had noticed that it was more than $29.99 that was taken out. I look and there was an additional charge of $34.95 for refund transfer fee that I...

H&R Block / HRB Digital / advance loan

Hr
Feb 25, 2019

My complaint is I go to file my taxes 1-16-19 expecting the rapid refund advance, the tax expert mary brady (12277815) tells me I would not need photo id as my wallet was just lost the day before, she precedes with filing for me, at the end she tells me she can't finish without photo id...

H&R Block / HRB Digital / taxes

Tr
Feb 25, 2019

H&r block says that they can not find my return that I had done over 21 days ago. Also they put 30 client's personal data (last names and ss#, etc.) in my packet. I called to take care of this matter but I got the run around for a hour and a half. So what do I do now with all these client...

H&R Block / HRB Digital / major error in filing taxes

Te
Feb 21, 2019

I 'm wright this for my Girl friend Carol Smith, she went and had her taxes filed two weeks ago at your Plattsburgh NY office my a guy name Dave, he left a message on her phone at 12:30 today that she needs to go back to the office and get her taxes and mail them out her self and give them...

H&R Block / HRB Digital / tax preparation

An
Feb 19, 2019

I had my taxes done in north Adams ma January 25, 2019. I recieved $750 in advance. I was NOT told that my State refund would be taken to recoup fees and advance. I Always have had fees owed retrieved from my Federal refund. I would have NEVER gotten an advance if I had known that would...

H&R Block / HRB Digital / not being informed by tax agent until after the fact

Th
Feb 14, 2019

I have 84 dollars being deducted from my tax return so a tax professional would look over my taxes before I filed them. She said everything looked great and found a tax credit that would get 200 more dollars. I was pleased because they said it would be direct deposited in 8 to 15 day...

H&R Block / HRB Digital / tax preparer issues/disregarding service requested/manager undeliverable email address

Cd
Feb 3, 2019

Please see email to the manager Polly at this location, received undeliverable email address response when trying to send and to us we need this taken care of in a timely manner, as well as our return being amended by someone who is knowledgeable in tax preparation on Monday or Tuesday 2/4...

H&R Block / HRB Digital / customer service/emerald advance

Mu
Jan 25, 2019

I called twice today to make sure that my account had been updated as paid but I got nowhere. I'm so sick of all these companies sending there calls overseas to people that don't care, can't understand, and don't speak English. I told the lady that I was ready for the survey and instead of...

H&R Block / HRB Digital / no advance when said they coud guarantee an advance on my tax refund.

Kr
Jan 21, 2019

I was told I could get an advance on my income tax return . Upon leaving an hour later I got a letter saying I was denied . I could have filed for free, but the preparer said that It would be guaranteed because I was already getting a refund over $1, 000. I was charged $251 that didn't...

H&R Block / HRB Digital / claim # 1520229

Ra
Dec 3, 2018

I faxed information around 10/12/18 regarding my 2014 Ohio state tax return as requested and I was told I would hear back in 4-8 weeks and I have heard nothing. What is the status? I think there is an error in your program sending the federal social security amount over to the state return...

H&R Block / HRB Digital / emerald loan

An
Nov 19, 2018

I tried for the loan and got denied although it said i was getting almost $4000 back. Then it said due to credit issues. I personally looked my credit history up before going and i dont have but 5 minor things on my report. I believe that the loan is given to whom they want to approve. If...

H&R Block / tax return service

Di
Oct 11, 2018

Hello dear team of complaintsboard. My name is Diana Ivanova. I am writing to you in regards an issue with my Tax return and H&RBlock. I have filed my tax return papers on the 5th of February 2018 in one of their offices in Astoria, NY. The lady that I pay to file my tax returns is Kamini...

H&R Block / HRB Digital / steal you tax payment

Ta
Oct 9, 2018

My wife went to H&R Block here in Elizabethtown Ky. She. had her payment come out her taxes. So the lady at H&R block told my wife she was paid in full. Next thing you no my wife gets a letter from the IRS say she owned them money. And it happen again this yr. She used the same woman. I...

H&R Block / HRB Digital / zero customer assistance following hrb errorsx4 - 2017 quebec tax return (qtr)

Pa
Oct 9, 2018

‎saturday, ‎october ‎06, ‎2018 17:20:50 hrb/kirkland & canada head office complaint web notes Zero customer assistance following hrb errorsx4 on my 2017 quebec tax return (qtr) had to correct errors myself. Hrb/k (kirkland) qc (franchised office), fees of $688.76 for my 2017 fed&qc tax...

H&R Block / HRB Digital / terrible customer service

Kh
Sep 22, 2018

I have been absolutely disgusted with the customer service of Lee green Co-operative Foods, address: 25-31 Burnt Ash Hill, Lee, London, SE12 9HT 2 Employees I am very disappointed with, they didn't help me at the time of need, i wanted a refund and they did not assist me. They walked away into...

H&R Block / complaint against company

Ka
Sep 17, 2018

This particular tax preparer . Has done my taxes, . Then when i sent her friends of mine, she talks about my finances too them in general public!! and then continues too slam her clients, and makes derogatory comments about " how do they survive on their small income" i dont get it.. Isnt...

H&R Block / HRB Digital / my understanding is that h&r block has an agreement with irs to file a 1040ez for free for someone whose earnings are $66k or less

He
Sep 8, 2018

I am an H&R Block customer and just sent my sister to the Summer Street, Stamford, CT office for this service. She has earnings of $12, 500 from her deadbeat husband and needs to file a return. I was told that she could file a 1040 EZ for free with H&R Block per the IRS site. The agent...

H&R Block / HRB Digital / fees and proper preparation

Di
Sep 6, 2018

I H and R Block efiled for 2017 and mistakenly put 1099 income in W2 spot. I called the beville rd office in daytona and was quoted $99 - $149 to file a 1040x amendment. I went to a closer office in palm coast Fl and was told $300+. Then I noticed in my 2016 taxes I filed in the bunnell Fl...

H&R Block Emerald Card / emerald card - fraud/missing money

Le
Aug 22, 2018

After 12+ years of trusting this company with my money and 2 online FRAUD situations I am done. It took 4 calls to get the affidavit sent to me as the reps were sending it to the wrong email address. No attention to detail. Additionally, I write a stand alone statement and sent in lieu of...

H&R Block / HRB Digital / tax preparer

Mi
Jul 23, 2018

Tax preparer, Paul Wechgelaer out of Sparta, NJ put the wrong social security number for my one daughter and now I am getting $600 less on my refund. Have called and complained about this multiple times and still haven't received my money back. The window has a sign that states that if you...

H&R Block / HRB Digital / taxes

Ks
Jun 12, 2018

Back in 2016 I went to see a H& R Tax person here in Wichita, Ks. I didn't feel afterward that my Taxes was done right, so after setting up a payment agreement with the IRS so i would not get in trouble with them. I started saving for my Taxes to be redone. Come to find out the H&R Tax...

H&R Block / HRB Digital / a dispute with h& r block and last year of filling taxes with them.

La
Jun 6, 2018

I purchased a birth certificate with Hawaii records back in Feb 2018 never received the item so I called H & R block to dispute charges.hawaii stated in only take a couple weeks when I didn't get it I disputed charges.custer service never tells you the whole dispute cycle.how long it take...

H&R Block / HRB Digital / service

Su
May 5, 2018

I would like to file a complaint on Rosa H Gonzalez enrolled agent @ H&R Block 2903 Woodridge Dr Ste 110 Houston, Tx 77087.Who my husbsnd & I went for advice on fililng forms to get a hardship loan from his 401K from his employer.She spoke little english and didn't know much about thi...

H&R Block / HRB Digital / tax professional

Ma
Apr 25, 2018

I filed my taxes for the first time online on 4/11 through HR Block. I have reached out to my "tax Professional" three times since and have yet to have any type of response. I only know her name and phone number provided on the profile. Lisa Card (231) 486-5055. I don't know what my next...

H&R Block / HRB Digital / extension for small family trust

Ke
Apr 23, 2018

El Cerrito CA. Joseph Robinson office manager. Steven Min EA. On Mon April 16 met (appointment) EA for one purpose to complete trust return. EA was not able to execute, frustrated we agreed to extension. EA was not able to comfirm form was received by IRS. Called me at 5pm to say form wa...

H&R Block / HRB Digital / being charged for software I didn't purchase online

Th
Apr 17, 2018

H&R Block - see attachment for charges To whom this may concern: I checked my banking account today and found that I was charged $31.70, then credited $31.70, then charged another $10.55. First of all I did not purchase any of your software online. I purchased the H&R Tax Software from...

H&R Block / HRB Digital / tax rep was falsifying my tax information!!!

Ni
Apr 17, 2018

This year I went to H & R block. I met Sashi Sathanayagam a tax rep at 1425 forest ave, S.I, NY. To start off she was asking a million questions and then says I need my birth certificate, social, proof of address. I don't have all those documents on me so I cancel. A few days later I go to...

H&R Block / HRB Digital / taxes!!

La
Apr 16, 2018

Filed my return electronically through H&R Block, and was given a Direct Deposit date of 2/22. On 2/22 the money was not deposited to my Wells Fargo checking account. I called H&R Block they said to give it an additional 3-5 business days to be deposited to a third party bank. Okay, I wait...

H&R Block / HRB Digital / customer service

El
Apr 14, 2018

Was using an H&R Block disc downloaded to my computer to pay my taxes and someone else's but could not get state return to download, ended up paying for it 3 times. Called the 888 number for help finding out why it would not download. The person I talked to WOULD NOT TRANSFER ME, although...

H&R Block / HRB Digital / tax preparation

Go
Apr 10, 2018

My name is Brian Montgomery (310-625-5425) and my tax preparation experience was unacceptable this year. On my first session, the tax preparer (I don't want to mention her by name) was completely inadequate and incompetent. She was a few minutes late, which I understood. After helping me...

H&R Block / HRB Digital / tell city h & r block

Rh
Apr 6, 2018

The smell is so overwhelming it makes you want to have a tissue soaked in turpentine to block the stench. It smells of body odor and bad breath. I stayed an hour. As soon as I got home I washed my clothes and took a bath, I even had to use a baby wipe to clean out my nose. This not a good...