never again!
I have used Turbo Tax for years. This time I used easy pay and that was a mistake. I had to fight to get my money from H&R Block Bank. I'm sure they collected a lot of interest on all of the money they held onto. On my forms they changed my bank info to theirs. I never gave permission for them to do this.
I just found out since H & R Block CHANGED my bank info on my forms when I used Turbo Tax and easy pay, my rebate check will have to be mailed LATE. The IRS will try to deposit it into the bank on record and when it is refused/returned (I'm sure after they hold it for awhile) it will then be mailed much later. Could be after JULY. I should have gotten it the 2nd week of May.
TURBO TAX... NEVER AGAIN!
The complaint has been investigated and resolved to the customer’s satisfaction.
tax refund scam
My 2007 income taxes were prtepared by an independent tax preparer. Thepreparer and I have learned that my federal refund was directly deposited (March 15) into the H&R Bank even though the preparer used my correct banking information upon initially filing my reurn.
Please Inform me a to how I can go about obtaining my refund.
Thank you,
Delore Forest
Fraud. I could not proceed with my taxes until I agreed to the additional fees for additional forms. I had to pay to have my refund deposited into my checking account when I didn't agree to have it deposited with a service provided by Turbo Tax. Fraud.
Turbo Tax, is a scam! Don't waste your money. Nothing is free as advertiseed. You have to pay for Federal, then pay for processing and then more money to file your state! Pay the money to have someone in your area do then,
what a nightmare!
I used turbo tax online to do my taxes myself. What a nightmare. Filing for federal was free, and state taxes is a little over $30. I lived and worked in New York and Mass that year and so it cost over $60 to do it myself. Plus I accidentally clicked "deduction maximizer" which charged me an extra $10. Ok. That was my fault. So total was $76. I dont own...
Read full complaint and 28 commentsinability to communicate with support!
The other day I needed to talk to TurboTax support for help taking advantage of a online discount through bank of America. At the start of the call they ask for your name and email address. That took 12 minutes. They could not listen to the letters I was saying, and say it back to me. My email address is short, 8 characters. I would say each character, say the "as in xxx" after each one, have them repeat it back to me. It took 12 minutes before I gave up and just said, yes, my name is Trabis Oahe. I travel a lot for work, all over the US and in other countries. I speak three languages. I work daily with six people from different parts of India. Its not that I have some crazy southern accent (I am from the pacific Northwest). Why must they use people on the phones that cannot communicate with the language. Next year I will not buy the product. The next year I may call support first and see if they cleaned up their act. Two years to fix your problem Intiut, or you are off my list forever.
the website has a problem; it did not send the original files to the IRS and I have to redo this year tax return and they don't want to refund it for me. they sent me a new version to redo the tax but only good for window 11, my computer only window 10, I can't pay for new window 11 for 1500$ for just redo this tax return
The IRS sent my refund to TurboTax on July 9, 2026. I still do not have the money. I call multiple times a week and am told it is processing, they are escalating my situation. They promise to get back to me but never do. They promise my money will be in my account in 3-5 business days and it never shows up.
Zero response. Tax incorrectly filed. Apparently is trying to charge me twice. Will be interested to see how they respond to my most recent correspondence. I'm not holding my breath.
I've been nice so far. Today is my last nice day with them.
i filed my taxes on march 19 ,2026 with Turbotax but it was not processed due to software error, asked for a refund , i did not hear from them anymore , i open the case and reopened again for the second time but not response. Case number :[protected]
All income added in their guided software...checked return numbers several times...paid the Turbo Tax fees and the IRS $ 99.00 owing through the site.
Six weeks later IRS wants another $ 2,225.44 BASED ON THE SAME NUMBERS SUBMITTED.
Wrong calculations btyTURBO TAX ?
My first call was disconnected after 15 minutes of waiting for an answer. The second call was never picked up - someone was talking in the background. I'm now waiting on my third call. Have used TT for many years. Never had this problem before.
TOTAL RIP OFF!
I've been using it for years and now all of the sudden, I am paying close to $200 to use it. I don't know what they did, but I won't use Turbo Tax again!
They should refund the money to all the people they ripped off this year.
Myself and my 2 adult children, we all lost money
03/21/2026 Completed my tax on Turbo Tax and got a refund. Tried to file my son's taxes on Turbo Free Tax filing and Intuit redirected me to tax filing but with my son's email. Now I am blocked and my Intuit account is in his name, email? No help on line and no way to speak with a representative.
2nd request. On 1//30 I filed my tax report with IRS claiming a $3980 refund
iRS only refunded $1540. You have a program error in determining the amount of taxable social security income.
Please reply
Turbo tax stated I would receive a refund of $3900. IRS changed Mr refund to $1550. Turbo had me no tax on social security income. IRS said I have to pay tax s on 60% of this income
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TurboTax Contacts
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TurboTax phone numbersClick up if you have successfully reached TurboTax by calling +1 (520) 901-3280 phone number 3 3 users reported that they have successfully reached TurboTax by calling +1 (520) 901-3280 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number 2 2 users reported that they have UNsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone numberClick up if you have successfully reached TurboTax by calling +1 (800) 446-8848 phone number 3 3 users reported that they have successfully reached TurboTax by calling +1 (800) 446-8848 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number
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TurboTax address2700 Coast Ave, Mountain View, California, 94043, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 19, 2026
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I am not getting any help. Says it was accepted by efile with Turbo Tax and I keep calling IRS-no live person-just keeps saying processing. I paid for this? Next year going to do it the old fashioned way. What is it these days-everyone is rude, normal to get shorted in a drive thru, people will not step aside and expect you to move in the stores. No ONE cares about the consumer. Wake up and be sure to vote this November. Have to fix from the top down!
I have used turbotax since year one. 2009 tax year was my first really bad year. It is impossible to get a live customer service voice to resolve issues or address wrongs. I did an e-filing and was rejected by Federal Government 3X. As a result, I contacted IRS directly and they informed me to file by regular mail. For my trouble turbotax charged me $19.95 for a Virginia State tax e-file. I was unable to use this electronic system for my State, since the Federal return, if rejected, automatically rejects the State return. DO I GET MY MONEY BACK FROM TURBOTAX OR EVEN A CREDIT FOR NEXT YEAR'S SOFTWARE. THE ANSWER IS NO. THIS, IN MY OPINION, IS A FRAUDULENT RIPOFF. WHEN YOU GET NO SERVICE YOU SHOULD NOT HAVE TO PAY FOR IT. I THINK THIS COMPANY HAS BECOME SO MONOPOLISTIC THAT IT HAS LOST ALL CONSUMER AWARENESS OR CONCERN. BEWARE OF THIS COMPANY. IF YOU CAN FIND AN ALTERNATIVE, DO SO.
BRUCE, LYNCHBURG, VA
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You have been connected to 01_Bianca M.
01_Bianca M: Thank you, Alicia Cain, for contacting TurboTax Consumer Group, may I have a moment to read your question?
Alicia Cain: yes
Alicia Cain: the email in which you emailed us is scottcain12@yahoo.com
01_Bianca M: I understand you have contacted us because you want a refund because your return was rejected and you did it over?
Alicia Cain: yes and it was rejected because of the software issues
01_Bianca M: What was your rejection code?
Alicia Cain: Hang on I will get it
01_Bianca M: Thanks
Alicia Cain: Here are the details: The secondary taxpayer's date of birth on this return does not match what the IRS has in its files. The IRS receives this information from the Social Security Administration (SSA).
Alicia Cain: I was correct when I entered it
01_Bianca M: Ok
01_Bianca M: So the info on your return was correct and you were rejected by the IRS servers. This is not a computer software glitch.
01_Bianca M: When you send your return electronically the return go to the IRS computer servers and does not get to an IRS personnel till after the server accepts in
01_Bianca M: it
Alicia Cain: well how come when I tried to get back on turbotax it continued giving me errors and would not go to the file which we saved
01_Bianca M: What other errors are you getting?
Alicia Cain: It did accepted it then rejected it
Alicia Cain: it was accepted on january 28th then rejected on the 29th
01_Bianca M: The return can not get accepted then rejected. Im sorry. At the moment what is the status of the return>?
Alicia Cain: error 510
01_Bianca M: please give me a moment
Alicia Cain: We had to resubmit all the information over again and it said successful
01_Bianca M: ok
01_Bianca M: what version of turbotax did you use?
Alicia Cain: where do i find info
Alicia Cain: turbotax delux
01_Bianca M: ok
01_Bianca M: did you use online or disc?
Alicia Cain: disc
01_Bianca M: ok
01_Bianca M: The error of 510 is usually an error when you enter in a ss# incorrectly
Alicia Cain: my operating system is vista
Alicia Cain: it was correct I and my husband both looked over everything
01_Bianca M: Ok
01_Bianca M: If the IRS server rejected your ss# that is not a turbotax error
01_Bianca M: that would be an IRS server error
Alicia Cain: well how can you explain the software giving me an error every time I try to open up the turbotax file
01_Bianca M: What is the error you get when you try to open the program?
Alicia Cain: 510
01_Bianca M: Give me a moment please
The agent is sending you to http://turbotax.intuit.com/support/go/2130.
01_Bianca M: Please view this link
Alicia Cain: the e file was successful then rejected by the irs then
01_Bianca M: This link has a solution to the error and the probable causes of the error.
Alicia Cain: I was unable to access the file
01_Bianca M: I am very sorry about the issues you have been experiencing.
Alicia Cain: I am not the only one complaining I searched and found a lot of people with the same thing
01_Bianca M: Im very sorry about the error. This error is not very common at all but we do have a fix for it.
Alicia Cain: I cannot access the old file at all now I can only access the file we had to start over
Alicia Cain: we saved the file on a backup file too
01_Bianca M: have you viewed the link i have provided you?
01_Bianca M: You would have to save the return on a portable drive such as a usb drive
Alicia Cain: yes but it is not any help
Alicia Cain: why portable
01_Bianca M: Where did you save the file. Please disregard my commet about the portable
01_Bianca M: if you save it to a thumb drive or flash drive ti can cause corrution to your file
Alicia Cain: on my backup hard drive E:/ file
01_Bianca M: ok
01_Bianca M: awesome
01_Bianca M: Can you open your program ?
Alicia Cain: I can open the program but not that file
01_Bianca M: thats fine
01_Bianca M: So what you need to do is open the program then go to start a new return.
01_Bianca M: You will want to search for a .tax file and try to open the file in a new return on the program please
Alicia Cain: I have done that and had to resubmit the return and it was accepted my problems is that I had to wait longer it was a waist of money and time
Alicia Cain: I can open up the new status just not the old
01_Bianca M: I am very sorry. Did you use the program to efile the return?
Alicia Cain: yes only federal we mailed the state
01_Bianca M: Thank you.
Alicia Cain: If I cannot get a explaination for this I will never use your software again
01_Bianca M: What do you want an explanation for please? I have already sent you a link that will solve the error when you try to open the file and why your return was rejected.
Alicia Cain: false advertising
01_Bianca M: About what?
Alicia Cain: another customer lost
01_Bianca M: Have a good ady
01_Bianca M: day
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I have no problem with turbo tax. You pay the 90 dollars for the year and file your federal tax, which you will recieve a refund within a week. Then you do your other taxes (state and local) on turbo tax and mail them in, which is free, instead, e file will cosy an extra charge.
I think this person meant Tax Cut, they are affilliated with HR Block, not Turbo Tax. My problem with Turbo Tax is they say Free federal file. but then hook you into a bank in Santa Barbara to do the paperwork for a FEE. So it's not free. AND the 8 day period turns out to be 20 days, at least, they say. We'' see. Theo...