Received this service through TurboTax. Received a letter that was a mini audit. The company told me not to...
On April 17th, 2019., I signed up for tax service with $64.99 but I am being charged with $109. $39.99 fee for return option that I choose. What a scam. I talked to them and checked at website for fee, it is showing receipt for only $64.99. They are not showing the charges for $39.99. Extreamly bad company. I am never going to use this tax services again. Turbo tax is a scam.
Apr 15 turbo tax failed to file my taxes on time. When I addressed this issue the following day with one of their "supervisors", I was told there was nothing they could do to help me because they couldn't figure out why their own system wouldn't allow me to reset my password. I have already consulted an attorney and intend to pursue litigation for the cost of the product and any late fees I may incur. This company MUST be stopped. What they are doing is illegal and unethical.
Not happy with your service. Filed VERY simple tax return & you act like you did me a GREAT SERVICE. I can no longer file itemized deduction & was charged $79.99 for a SIMPLE tax filing not counting charges for state & Sales tax...whopping charge of $123.03 plus now was charged a fee for paying with credit card & program crashed at end so am certain I either was or will b charged another fee for filing electronically. Was not given opportunity to see what this fee would b because program CRASHED. I logged back in & program stated filing was complete. Depending on fee I may have chosen to pay on my own or print out the filing this year, but Info on fee never provided.
Contacted Expert help. Support ID [protected]. Patricia was very nice & ever so apologetic but totally unable to assist me with ANYTHING. I gracefully told her was done talking & will await a call back from your organization.
Husband & I have been using your service for years. No DISCOUNTS offered ever; but you send dozens of emails yearly reminding us to continue to use your service & almost daily reminders the last week of filing but yet never send an email that we can RESPOND back too. That is what I call LOUSEY customer service. On top of that tried using Groupon to get a discount. That didn't work either even though I cleared the History & Cache on every computer we own. Trying to get a discount is 10 hours wasted that I will NEVER get BACK; plus you OVERCHARGED me for the S/W I needed to complete a SIMPLE SIMPLE Tax Return.
And tell me why why why we have to pay a service fee for using our credit card to pay our taxes. The credit card we have does NOT give us money back for using it. I would have used Debit card or bank acct number but husband had asked I file with credit card. He does not trust using Debit card over the internet. When he came home & I informed him I checked our online banking & we were being charged an additional fee of $28.24 he said I should have used the debit card. The VISA we have with our Credit Union does NOT give cash back for purchases. S/W made it sound like fee would only b charged if this was the case. SO DECEPTIVE.
What a scam. You used to be fair. We will never recommend your agency to anyone ever again. Why; because you have ZERO customer service & totally scammed a minimum of a 10 year valued customer. Apparently you don't value the customers who have been with you for forever. Shame on you.
Dissatisfied in UTAH,
Ronald & Brenda Snyder
I've been on hold as I speak for 3 hours and twenty four minutes. They were busy and I was warned that I would have to wait an hour, so I did and here I am. I got charged $19.99 by the software thinking it was to be able to save my filing so I can bring it to fafsa, when I called in I was told it was for 2017 taxes (which I did not fail with them and have not received by the way ever) because I did it on online its non refundable, since It was my mistake for not being extra careful I let it go. I filed a week or so later I got an email from turbo tax encouraging me to file, I ignored it I thought it was just an advertisement, but than I got it again so I went to check online, my things weren't filed. I called complaining because I didnt understand and when I logged back in, none of my information was saved! At this point I didn't want to anymore but I figured I went this far and obviously nothing else could go wrong.
I had a 1099 form I had to fill in, I made 19 dollars on and so I had to pay them $49.99 to be able to fill out that 1099. Not the best news but sure why not.
Than I filed and everything was great presumably and. I did my federal information my state information, did the review and said file my taxes.
It went through I thought it would be over but no. Since today is 4-15 I checked in again to see when it estimated I would get my returning. But I was introduced to a screen that asked me to file state. So Only my federal was filed, even though I went through both and now the software wants me to buy the 49.99 again in order to file my taxes and I'm like, its just makes a ton more sense if I had just gone to see someone no I'm not going to pay the software 120 of non refundable money in hopes that it will work this time.
I paid a total of $79 and $30 dollars for this tax filing so far, and Iam not done yet today is tax due day...
I was using the free option, as I do, and by the end of completing my taxes it forced me to upgrade to continue?!!! All because one form... A schedule for when I added to a retirement fund, was supposedly not covered by the free edition??? I've never had this happen before. The added amount back for claiming that money was only $111. Turbo tax forced an upgrade at the tune of $80!!! This has got to be illegal!!! I will not be using turbotax ever again!
TurboTax sent an email to my ex husband telling him I filed my taxes and gave him the option to put a hold on it as a security breach because we used to file together. This is horrifying! I called to complain and they hung up on me the first time. I finally talked to Identity Protection and they got defensive. They refused to acknowledge I'm scared and this is a serious breach of information. It didn't say my name on the email, but he knew it was about me by process of elimination. They just need not to send these emails out. People need to feel safe and I don't feel safe using it. Who else is getting my information from them?
I completed my return a prepared to submit via e-file to federal and state to claim my refund. I pay the required fee and then the programs says it can't e-file as it now detects an error. After all attempts to correct the error (my data was correct), I call customer service. Agent was very nice walked through all of the diagnosis and concluded that there was in fact a bug in the software. She let me know that I would receive and email regarding the completion of the patch which was scheduled in a few days. I hung up happy that the problem was being addressed.
I received the promised email which says "While the interview has been significantly improved, customers seeing this error will need to paper-file." Not only have I purchased their product for the express purpose of e-filing but I've paid the filing fee. Call back customer service, they're willing to refund the filing fee - how nice! They take no responsibility for the buggy software however. I'm really quite upset about his carefree attitude abut the software that I purchased that doesn't work. I would like to speak to a supervisor, sorry but that really won't help - have a good day. I am really steamed with these fools!!!
Completed my FREE tax preparation service for both my federal and state returns with Turbo Tax. At the very last point I was told that my returns would not be free because I had one additional page that was needed. and it would cost $114.00 dollars for my federal return and state return to be filed. Never during the entire course of entering my data for the federal and state returns was I told it was not free. in fact the program kept asking me if I wanted to upgrade to the deluxe version and I always said no. I am 76 years old and my eyes are bad and my fingers hurt when typing. I was caught by surprise and after all the time I spent doing the returns I was exhausted and could not bear to think that I would have to do this all over again, so I unwillingly paid the $114.00.
When my daughters found out what had happened, they were furious and insisted that I write Turbo Tax about this unfair practice. They told me to contact the Better Business Bureau but I wanted to contact Turbo Tax first. My returns are always the same every year and are always free. I do not think it is fair to wait until the last second to drop this high charge on me. As soon as the Turbo Tax Program KNEW there was such a charge, and it was not going to be free, they should have notified me so I could have stopped and not continued to enter information until the very end. I feel this is an unfair practice and purposely designed to have one spend all the time entering information and then dropping the bad news on ones head knowing many people will unwillingly agree to the charges, because we all hate having to do taxes, rather than having to give up and start all over with another company.
This is the sequel to my previous compliant that I logged after my three and a half hour run around on Saturday. I submitted a complaint then as well.
I waited for them to call back and follow up when they said they would and they didn't so I called back the next day. They helpfully provided me with a new activation code after about 15 minutes and if it had ended there I might have been content.
Instead I tried the code they gave me and it didn't work and I had to contact them again. When I called back and gave them the code and said it didn't work. They insisted it was valid but it wouldn't work for me and I even showed them it didn't via their screen sharing function.
They told me to get a refund, and I assured them that if after 5 hours at this I had to get a refund, I would not be repurchasing their product.
Their people are very kind and courteous but the system was totally ineffective and left me angry enough to do my entire tax return again from scratch just to not give them any more money.
About 3pm today I contacted your customer support line at [protected]. I had inadvertently damaged the activation code on my card, and needed to get someone to help me with filing my taxes since it was now asking me for a code I didn't have.
I called but the person on the other end kept me on the line for an hour and a half taking me through a series of unsuccessful stages and while I was waiting on the line the phone inexplicably disconnected.
When I called back, I was told that I was not at the right place (something the first person hadn't told me) and directed me to the [protected] number but when I contacted that one the person there said they were still the wrong number and they directed me to the .ca website and asked me to fill out the "contact us" information so I could get the correct number.
I did so, only to discover that it was the SAME number I had just called (the 8608 number). When I called again I finally reached Thametria who finally told me that they might be able to simply give me my activation code, but after another 45 minutes of tech problems trying to visually confirm the receipt because your company doesn't have a viable e-mail address to send a photo to, I was finally told that you were out of activation codes so I would have to wait two days for a call back.
Three and a half hours of customer service later, I am writing this up to post so that someone can be aware of how badly your system broke down. I would think my problem would be one that should have an easy fix. It did not; and I hope that my taking the time to write this e-mail can provide you with some meaningful feedback as it has at least helped me put this frustrating debacle into some perspective.
P.S. Thametria was very understanding and professional. It is the system that failed in my opinion, not her.
TurboTax is making our schools appear not to be doing their job!! Their advert showing a 10 year old boy, obviously having a most difficult time spelling the word "free"!!! This commercial obviously tries so hard to make our teachers and schools appear that they're not doing their jobs! When a boy of that age can't spell the word " free", our country has a major problem! TurboTax should be ashamed of themselves!
I am extremely disappointed and frustrated. I already had to pay for the deluxe version and then I was charged additional fees that I don't recall agreeing to. when I called to speak with someone she informed me that I "agreed" to these extra charges to tAke my state refund out of my federal? that it was already done and submitted and there's nothing that can be done. I don't understand why nothing could have been done especially because the way the site is ! It is very deceptive and unclear... why would I have agreed to this if there would have been an extra fee of $40? I could have easily paid for state through credit or debit card. Very annoyed and will NOT use TurboTax again and will not tell any of my friends and family to use it.
I filed my federal and state return using TurboTax online service on February, 2019. I returned to amend my taxes a month later and without making any changes, the software now shows that I have additional $24 worth of refund.
Their tax experts claim, it is the correct calculation and that the previous calculation was incorrect. They have applied 2 different rules on the same data at 2 different points in time.
Due to TurboTax's miscalculation, I missed on an additional $24 worth of refund and that is after paying them $75 where they guarantee 100% correct calculation.
They are unapologetic and refuse to compensate. This practice amounts to forgery.
As a customer for 15 years I'm careful to purchase the correct version for me - TurboTax Deluxe with 1 free State that E-files for $19.99.
After completing the State return, the software required $24.99 to E-file.
The box says prices are subject to change without notice. So, TurboTax, know that unhappy customers may move their business to another company without notice.
Intuit, don't expect my business next year.
The tv commercials this year say "free, free, free". They should say "fee, fee, fee".
I filed for free for the last seven years. This year I needed to itemize deductions on the fed form, so the website said it would be $39.95. It also said, "Don't get out your credit card. They'll take the charge out of my refund. I figured it was a fair amount and continued filling out both the fed and state forms.
When I go to the page to see the charge, it's $119.85! The invoice showed $39.95 for fed, $39.95 for state and $39.95 fee to take sevice charges out of the refund. I went back and paid $79.90 with my credit card and won't be back next year.
There wasn't any other mention of fees except $39.95. So where did the $119.85 come from?
What is with TurboTax and their Free Free Free ads?! They say that TurboTax is free, but it's really just the filing fees that are free. And that's not even accurate! The filing fees are built into the cost of the product whether you're using the download version or the online version . I've used TurboTax for over 25 years and quite frankly I find the ad campaign, Free Free Free, to be bold both misleading and completely puerile. Get back to quality ads that focus on the tremendous benefits of TurboTax, please!
I used turbotax free when I filed my 2017 return. Very simple to use - I was thrilled, got my pin numbers for the e-file, and waited for my refund... And waited... And waited... I finally started checking into it when I still did not get my refund by mid-april. They claimed it was never filed. The pin numbers they gave me did not work either. Thank god, I did not owe, or I would have gotten hit with penalties and everything else. The irs guy told me that I was not the only one that this happened to. I got no response from turbotax when I filed against bbb either. These guys do not have a clue what they are doing. I then tried to get them to erase any of my personal information they might still have in their system - still no help. They are a security breach just waiting to happen. Do not trust them with your personal information!!! Total nightmare!!!
Someone hacked into my account and stole my information from my 2017 tax return. I never received an email stating that my account had been used. In addition, the person/people who filed in my name completed the tax return on 2/10, yet I received an email from TurboTax on 2/14 warning me to use the same account I used the previous year to file taxes.
TurboTax does not seem to be worried about their consumers personal information. I am disappointed that TurboTax emailed me four days after the fraudulent return had been accepted by the IRS. If I had received the email the day of, I could have stopped this in time.