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Complaints & Reviews

Apr 25, 2019

TurboTax — tax audit service.

Received this service through TurboTax. Received a letter that was a mini audit. The company told me not to...

TurboTax$39.99 fee for refund option

On April 17th, 2019., I signed up for tax service with $64.99 but I am being charged with $109. $39.99 fee for return option that I choose. What a scam. I talked to them and checked at website for fee, it is showing receipt for only $64.99. They are not showing the charges for $39.99. Extreamly bad company. I am never going to use this tax services again. Turbo tax is a scam.

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    TurboTaxdeluxe edition

    Apr 15 turbo tax failed to file my taxes on time. When I addressed this issue the following day with one of their "supervisors", I was told there was nothing they could do to help me because they couldn't figure out why their own system wouldn't allow me to reset my password. I have already consulted an attorney and intend to pursue litigation for the cost of the product and any late fees I may incur. This company MUST be stopped. What they are doing is illegal and unethical.

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      TurboTaxovercharge for a simple return; faqs no help, expert no help

      Not happy with your service. Filed VERY simple tax return & you act like you did me a GREAT SERVICE. I can no longer file itemized deduction & was charged $79.99 for a SIMPLE tax filing not counting charges for state & Sales tax...whopping charge of $123.03 plus now was charged a fee for paying with credit card & program crashed at end so am certain I either was or will b charged another fee for filing electronically. Was not given opportunity to see what this fee would b because program CRASHED. I logged back in & program stated filing was complete. Depending on fee I may have chosen to pay on my own or print out the filing this year, but Info on fee never provided.

      Contacted Expert help. Support ID [protected]. Patricia was very nice & ever so apologetic but totally unable to assist me with ANYTHING. I gracefully told her was done talking & will await a call back from your organization.

      Husband & I have been using your service for years. No DISCOUNTS offered ever; but you send dozens of emails yearly reminding us to continue to use your service & almost daily reminders the last week of filing but yet never send an email that we can RESPOND back too. That is what I call LOUSEY customer service. On top of that tried using Groupon to get a discount. That didn't work either even though I cleared the History & Cache on every computer we own. Trying to get a discount is 10 hours wasted that I will NEVER get BACK; plus you OVERCHARGED me for the S/W I needed to complete a SIMPLE SIMPLE Tax Return.

      And tell me why why why we have to pay a service fee for using our credit card to pay our taxes. The credit card we have does NOT give us money back for using it. I would have used Debit card or bank acct number but husband had asked I file with credit card. He does not trust using Debit card over the internet. When he came home & I informed him I checked our online banking & we were being charged an additional fee of $28.24 he said I should have used the debit card. The VISA we have with our Credit Union does NOT give cash back for purchases. S/W made it sound like fee would only b charged if this was the case. SO DECEPTIVE.

      What a scam. You used to be fair. We will never recommend your agency to anyone ever again. Why; because you have ZERO customer service & totally scammed a minimum of a 10 year valued customer. Apparently you don't value the customers who have been with you for forever. Shame on you.

      Dissatisfied in UTAH,
      Ronald & Brenda Snyder

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        TurboTaxI feel cheated and confused at why this kept happening.

        I've been on hold as I speak for 3 hours and twenty four minutes. They were busy and I was warned that I would have to wait an hour, so I did and here I am. I got charged $19.99 by the software thinking it was to be able to save my filing so I can bring it to fafsa, when I called in I was told it was for 2017 taxes (which I did not fail with them and have not received by the way ever) because I did it on online its non refundable, since It was my mistake for not being extra careful I let it go. I filed a week or so later I got an email from turbo tax encouraging me to file, I ignored it I thought it was just an advertisement, but than I got it again so I went to check online, my things weren't filed. I called complaining because I didnt understand and when I logged back in, none of my information was saved! At this point I didn't want to anymore but I figured I went this far and obviously nothing else could go wrong.
        I had a 1099 form I had to fill in, I made 19 dollars on and so I had to pay them $49.99 to be able to fill out that 1099. Not the best news but sure why not.
        Than I filed and everything was great presumably and. I did my federal information my state information, did the review and said file my taxes.
        It went through I thought it would be over but no. Since today is 4-15 I checked in again to see when it estimated I would get my returning. But I was introduced to a screen that asked me to file state. So Only my federal was filed, even though I went through both and now the software wants me to buy the 49.99 again in order to file my taxes and I'm like, its just makes a ton more sense if I had just gone to see someone no I'm not going to pay the software 120 of non refundable money in hopes that it will work this time.

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          Apr 15, 2019

          Turbo Tax — turbotax 2018

          I paid a total of $79 and $30 dollars for this tax filing so far, and Iam not done yet today is tax due day...

          TurboTaxforced upgrade

          I was using the free option, as I do, and by the end of completing my taxes it forced me to upgrade to continue?!!! All because one form... A schedule for when I added to a retirement fund, was supposedly not covered by the free edition??? I've never had this happen before. The added amount back for claiming that money was only $111. Turbo tax forced an upgrade at the tune of $80!!! This has got to be illegal!!! I will not be using turbotax ever again!

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            TurboTaxfiling taxes

            TurboTax sent an email to my ex husband telling him I filed my taxes and gave him the option to put a hold on it as a security breach because we used to file together. This is horrifying! I called to complain and they hung up on me the first time. I finally talked to Identity Protection and they got defensive. They refused to acknowledge I'm scared and this is a serious breach of information. It didn't say my name on the email, but he knew it was about me by process of elimination. They just need not to send these emails out. People need to feel safe and I don't feel safe using it. Who else is getting my information from them?

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              TurboTaxturbo tax premier 2018 cd version

              I completed my return a prepared to submit via e-file to federal and state to claim my refund. I pay the required fee and then the programs says it can't e-file as it now detects an error. After all attempts to correct the error (my data was correct), I call customer service. Agent was very nice walked through all of the diagnosis and concluded that there was in fact a bug in the software. She let me know that I would receive and email regarding the completion of the patch which was scheduled in a few days. I hung up happy that the problem was being addressed.

              I received the promised email which says "While the interview has been significantly improved, customers seeing this error will need to paper-file." Not only have I purchased their product for the express purpose of e-filing but I've paid the filing fee. Call back customer service, they're willing to refund the filing fee - how nice! They take no responsibility for the buggy software however. I'm really quite upset about his carefree attitude abut the software that I purchased that doesn't work. I would like to speak to a supervisor, sorry but that really won't help - have a good day. I am really steamed with these fools!!!

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                • De
                  DeanTTatUML Apr 07, 2019
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Turbo Tax is rejecting my return. It said that "Gov 457 deferrals - TP $37000 is more than the allowed $18500 for a government 457(b) plan. Please check your entries on your W-2 for government 457(b) plans." I was allowed to contribute $37000 using 457(b) special “last 3-year catch-up” deferral, 2x the normal $18500 contribution. Last year, the catch-up limit was $36000 and Turbo Tax had no issues. This amount appears on my W-2 on line 12a, Code G, $37000. The IRS website clearly says the catch-up provision for 457(b) is still applicable.
                  https://www.irs.gov/retirement-plans/how-much-salary-can-you-defer-if-youre-eligible-for-more-than-one-retirement-plan
                  This issue is preventing me (and others in my situation) from e-filing my Federal and State returns. Others have pointed out that there are two separate issues with 457b "Catch-up" contributions and Turbo Tax has only fixed one of them (the over 50 $6K contribution). The other issue, which is for 2x the annual contribution for the last three years ($37K for 2018) has not addressed that and the community feedback is that they are refusing to admit there is a problem.

                  0 Votes

                TurboTaxfree tax service turned into $114.00 charge

                Completed my FREE tax preparation service for both my federal and state returns with Turbo Tax. At the very last point I was told that my returns would not be free because I had one additional page that was needed. and it would cost $114.00 dollars for my federal return and state return to be filed. Never during the entire course of entering my data for the federal and state returns was I told it was not free. in fact the program kept asking me if I wanted to upgrade to the deluxe version and I always said no. I am 76 years old and my eyes are bad and my fingers hurt when typing. I was caught by surprise and after all the time I spent doing the returns I was exhausted and could not bear to think that I would have to do this all over again, so I unwillingly paid the $114.00.

                When my daughters found out what had happened, they were furious and insisted that I write Turbo Tax about this unfair practice. They told me to contact the Better Business Bureau but I wanted to contact Turbo Tax first. My returns are always the same every year and are always free. I do not think it is fair to wait until the last second to drop this high charge on me. As soon as the Turbo Tax Program KNEW there was such a charge, and it was not going to be free, they should have notified me so I could have stopped and not continued to enter information until the very end. I feel this is an unfair practice and purposely designed to have one spend all the time entering information and then dropping the bad news on ones head knowing many people will unwillingly agree to the charges, because we all hate having to do taxes, rather than having to give up and start all over with another company.

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                  TurboTaxturbotax standard online edition

                  This is the sequel to my previous compliant that I logged after my three and a half hour run around on Saturday. I submitted a complaint then as well.

                  I waited for them to call back and follow up when they said they would and they didn't so I called back the next day. They helpfully provided me with a new activation code after about 15 minutes and if it had ended there I might have been content.

                  Instead I tried the code they gave me and it didn't work and I had to contact them again. When I called back and gave them the code and said it didn't work. They insisted it was valid but it wouldn't work for me and I even showed them it didn't via their screen sharing function.

                  They told me to get a refund, and I assured them that if after 5 hours at this I had to get a refund, I would not be repurchasing their product.

                  Their people are very kind and courteous but the system was totally ineffective and left me angry enough to do my entire tax return again from scratch just to not give them any more money.

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                    TurboTaxturbotax standard online edition

                    About 3pm today I contacted your customer support line at [protected]. I had inadvertently damaged the activation code on my card, and needed to get someone to help me with filing my taxes since it was now asking me for a code I didn't have.

                    I called but the person on the other end kept me on the line for an hour and a half taking me through a series of unsuccessful stages and while I was waiting on the line the phone inexplicably disconnected.

                    When I called back, I was told that I was not at the right place (something the first person hadn't told me) and directed me to the [protected] number but when I contacted that one the person there said they were still the wrong number and they directed me to the .ca website and asked me to fill out the "contact us" information so I could get the correct number.

                    I did so, only to discover that it was the SAME number I had just called (the 8608 number). When I called again I finally reached Thametria who finally told me that they might be able to simply give me my activation code, but after another 45 minutes of tech problems trying to visually confirm the receipt because your company doesn't have a viable e-mail address to send a photo to, I was finally told that you were out of activation codes so I would have to wait two days for a call back.

                    Three and a half hours of customer service later, I am writing this up to post so that someone can be aware of how badly your system broke down. I would think my problem would be one that should have an easy fix. It did not; and I hope that my taking the time to write this e-mail can provide you with some meaningful feedback as it has at least helped me put this frustrating debacle into some perspective.

                    Dylan

                    P.S. Thametria was very understanding and professional. It is the system that failed in my opinion, not her.

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                      TurboTaxadvertisement on television

                      TurboTax is making our schools appear not to be doing their job!! Their advert showing a 10 year old boy, obviously having a most difficult time spelling the word "free"!!! This commercial obviously tries so hard to make our teachers and schools appear that they're not doing their jobs! When a boy of that age can't spell the word " free", our country has a major problem! TurboTax should be ashamed of themselves!

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                        • El
                          Eloise Christiansen Feb 19, 2020
                          This comment was posted by
                          a verified customer
                          Verified customer

                          KUDOS TO THE COMMENT ABOVE!! TURBO TAX SHOULD BE ASHAMED OF THEMSELVES!! A LARGE COMPANY LIKE YOURS AND YOU USE DISGUSTING COMMERCIALS--STATING FREE-FREE-FREE!! ON AND ON!! SOME KID AT A SPELLING BEE AND A COURT REPORTER--OR WHATEVER--REPEATING FREE-FREE-FREE-FREE--CONTINUALLY!! SAD AND DISGUTING!!

                          0 Votes

                        TurboTaxfees

                        I am extremely disappointed and frustrated. I already had to pay for the deluxe version and then I was charged additional fees that I don't recall agreeing to. when I called to speak with someone she informed me that I "agreed" to these extra charges to tAke my state refund out of my federal? that it was already done and submitted and there's nothing that can be done. I don't understand why nothing could have been done especially because the way the site is ! It is very deceptive and unclear... why would I have agreed to this if there would have been an extra fee of $40? I could have easily paid for state through credit or debit card. Very annoyed and will NOT use TurboTax again and will not tell any of my friends and family to use it.

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                          TurboTaxturbotax online service

                          I filed my federal and state return using TurboTax online service on February, 2019. I returned to amend my taxes a month later and without making any changes, the software now shows that I have additional $24 worth of refund.

                          Their tax experts claim, it is the correct calculation and that the previous calculation was incorrect. They have applied 2 different rules on the same data at 2 different points in time.

                          Due to TurboTax's miscalculation, I missed on an additional $24 worth of refund and that is after paying them $75 where they guarantee 100% correct calculation.

                          They are unapologetic and refuse to compensate. This practice amounts to forgery.

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                            • Updated by DefraudedUser · Mar 18, 2019

                              Here is the link to entire exchange.

                              https://ttlc.intuit.com/questions/4691068-while-amending-added-int-and-div-forms-and-now-i-see-24-more-of-fed-refund-this-is-a-bug-in-turbotax-software-will-turbotax-compensate-for-this

                            • Updated by DefraudedUser · Mar 18, 2019

                              Here is the entire transcript.

                              "While amending, added INT and DIV forms, and now I see $24 more of fed refund. This is a bug in TurboTax software. Will TurboTax compensate for this?

                              I tried and retried and even consulted TurboTax online expert while trying to amend. The previous calculation was wrong and hence I received $24 less. Even without making any change to the amendment it shows $24 more than the previous calculation for federal refund. I paid $74.98 for federal and state and I lost $24."

                              11 comments
                              But you said you added forms...
                              SweetieJean 5 hours ago

                              Yes I did. But those forms are additional income and I should be
                              owing IRS few dollars (grey color). But the online software does recalculation and now it shows that I have due federal refund of $10 (green color). And as I mentioned, if I remove any amendment, it moves State to $0 but the federal stays at positive $24. If the previous calculation was correct, it would go
                              to $0 as well.
                              5 hours ago
                              DefraudedUser

                              And the online Tax expert clarified that the latest calculation is
                              correct and it rarely happens but it does and I did lose $24. I
                              have been using TurboTax for 3 years and I don't know if the bug has affected me in the past or will affect me in the future,
                              especially when each year I am paying $75 dollars.
                              DefraudedUser
                              5 hours ago

                              And also, there is a refund of $7 listed under State. So all in all I
                              lost $24 + $7 = $31
                              DefraudedUser
                              3 hours ago

                              Now when I redo it, $24 is still there but CA is gone to $0.
                              DefraudedUser
                              2 hours ago

                              I compared the original and the amended and it turns TurboTax
                              screwed up at line Part III 7c - "2017 standard deduction based on 2017 filing stat, exemptns, and deductns". The original has a value of $12600 and the amended has a value of $12700. Why did it change within a month? $12600 is from 2016 range for
                              married filling jointly. $12700 is from 2017 onwards.
                              DefraudedUser
                              2 hours ago

                              Your post is confusing, but any change in income (up or down)
                              can also affect deductions and credits. EIC, for example, is paid on a bell curve...it goes up as your income does, and then starts
                              to come down.
                              SweetieJean an hour ago

                              As I mentioned, without making any changes and simply
                              clicking continue button changes the federal refund value to
                              $24. I have screen shared with 2 different tax experts and they
                              don't know why.
                              DefraudedUser
                              an hour ago

                              There is nothing to compensate for. You're now getting a
                              larger refund.
                              TurboTaxAnita an hour ago

                              That is incredibly unprofessional and pretty lame. So you use
                              same algorithm on the same data set at 2 different points in time and you come up with 2 different values? And you charge me $75 guaranteeing that the calculations are correct? That
                              amounts to forgery. I will submit this chat to consumer affairs.
                              DefraudedUser
                              9 minutes ago

                              I have 2 different PDFs generated generated with the same
                              data set with different rules applied. Once you applied a
                              standard deduction of 12600 and at the other 12700.
                              DefraudedUser
                              7 minutes ago

                            • Xy
                              xyz357 Apr 05, 2019
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Turbo Tax/Intuit "Helpline"... (the entire service*!) is a fraud! I paid Up-Front (NO Choice!) to file my self-employed taxes and while I did receive the little Visa 'Debit' card over a Month ago, NOTHING has ever been loaded to it, and I haven't seen ANYTHING about my 2017* tax return..!! Sure, you can call the "helpline", but getting a Human Being is rare, at best, getting someone you can Understand* is even More Rare. I have called at least 7 times in the past 3 weeks trying to find out Anything about where my returns Might be but I receive Differing or No answers each time.

                              The entire experience has been a nightmare, so far... with No End In Sight...!!!

                              Get a quote from a REAL Tax service ... This* is another on-line Scam, as far as I* can tell!

                              ZH

                              0 Votes

                            TurboTaxdeluxe

                            As a customer for 15 years I'm careful to purchase the correct version for me - TurboTax Deluxe with 1 free State that E-files for $19.99.
                            After completing the State return, the software required $24.99 to E-file.

                            The box says prices are subject to change without notice. So, TurboTax, know that unhappy customers may move their business to another company without notice.

                            Intuit, don't expect my business next year.

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                              TurboTaxturbotax free

                              The tv commercials this year say "free, free, free". They should say "fee, fee, fee".

                              I filed for free for the last seven years. This year I needed to itemize deductions on the fed form, so the website said it would be $39.95. It also said, "Don't get out your credit card. They'll take the charge out of my refund. I figured it was a fair amount and continued filling out both the fed and state forms.

                              When I go to the page to see the charge, it's $119.85! The invoice showed $39.95 for fed, $39.95 for state and $39.95 fee to take sevice charges out of the refund. I went back and paid $79.90 with my credit card and won't be back next year.

                              There wasn't any other mention of fees except $39.95. So where did the $119.85 come from?

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                                TurboTaxad campaign

                                What is with TurboTax and their Free Free Free ads?! They say that TurboTax is free, but it's really just the filing fees that are free. And that's not even accurate! The filing fees are built into the cost of the product whether you're using the download version or the online version . I've used TurboTax for over 25 years and quite frankly I find the ad campaign, Free Free Free, to be bold both misleading and completely puerile. Get back to quality ads that focus on the tremendous benefits of TurboTax, please!

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                                  TurboTaxturbotax free

                                  I used turbotax free when I filed my 2017 return. Very simple to use - I was thrilled, got my pin numbers for the e-file, and waited for my refund... And waited... And waited... I finally started checking into it when I still did not get my refund by mid-april. They claimed it was never filed. The pin numbers they gave me did not work either. Thank god, I did not owe, or I would have gotten hit with penalties and everything else. The irs guy told me that I was not the only one that this happened to. I got no response from turbotax when I filed against bbb either. These guys do not have a clue what they are doing. I then tried to get them to erase any of my personal information they might still have in their system - still no help. They are a security breach just waiting to happen. Do not trust them with your personal information!!! Total nightmare!!!

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                                    TurboTaxnot secure

                                    Someone hacked into my account and stole my information from my 2017 tax return. I never received an email stating that my account had been used. In addition, the person/people who filed in my name completed the tax return on 2/10, yet I received an email from TurboTax on 2/14 warning me to use the same account I used the previous year to file taxes.
                                    TurboTax does not seem to be worried about their consumers personal information. I am disappointed that TurboTax emailed me four days after the fraudulent return had been accepted by the IRS. If I had received the email the day of, I could have stopped this in time.

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