Truist Bank (formerly BB&T Bank) – Page 8

In Jan 2022 when I purchased my retirement home Truist purchased the mortgage note. Truist insisted on an escrow account for property taxes and insurance. I have paid timely the entire year. In October 2022 when I received a copy of the County tax bill I saw the escrow would be insufficient. I mailed Truist $1000 stapling a copy of the tax bill to the check to make sure they got a copy and knew what the funds were for. Now I get a notice from the County that Truist didn't pay the tax bill and they want my house. I contacted Truist but they give me a song and dance routine that's it's the County's fault. They admit they received what I submitted to them, but have failed to explain why they didn't apply it to the tax bill. They have failed to pay the bill while penalties and interest continue to increase on the tax bill. They have failed to explain what they did with the monies escrowed.

Truist has a deceitful online customers account interface. They have robbed me a number of times! They don’t honestly show online how they assess the fees they assess, you can’t trust the balances they show you as they are inaccurate at times. I called customer service today because I I show my account is overdrawn and has been assessed an NSF. I asked the representative to please explain as I had made a deposit to cover all my pending transactions yesterday before the banks cut off time. I apparently was short 2.00 of the deposit I was made. However after logging into my account this morning I see I have a positive posted balance and one pending charge. According to representative I have been assessed an NSF because of the pending charge. Even the posted balance is positive. She says it’s because you can receive an NSF for a pending charge even if it has not posted and that she was showing a negative balance on her end. Online states I was assessed a the fee due to another transaction. They are thrives in my opinion and super unfriendly. No customer service what’s so ever. Beware.

It all happened in January of 2022! A Truist Bank account holder in a Truist Branch in Estero, Florida professionally with believable scamming ways he tricked and convinced us to wire money without us knowing anything of the fraudulent action. This lying man to our money and Truist did not protect this crime from happening! We lost $19,300.00 and Truist says they have no idea where our money went! This is so incredible and we cannot give up or give in. We are retired public school teachers and senior citizens. We need our funds back soon. We are hurting so bad!

Mobile deposit ($ 3,150.00) held for reason unknown, Deposited on Thursday, January 19, 2023. The funds still not in account Saturday January 21st. Made a call to customer service on January 20th and agent said “funds are under review and may not get paid from MAKER Bank. I called the MAKER bank and they see no problem with the funds and they successfully left (Huntington Bank) Manager said very common problem with TRUIST Bank. Please note, I have made several (eleven mobile deposits from this same Huntington institution and the same maker account including an identical mobile deposit only 24 hours previous January 17th)

NUMBER 2.

Deposited “Square” funds in the amount of $4,000 on Thursday January 19th. TRUIST system says the exact same verbiage in the system “Items may not get paid from MAKER Bank (American Express). This Truist Customer Service representative hung the phone up on me. (She was foreign and less than ledge-able)

Third phone call January 21st to Truist customer service was again unable to give a reason other than “funds from MAKER may not get paid.

3 calls over 2 days and Truist has my $7,100 leaving me unable to travel for business tomorrow to Savanah, GA.

TRUIST issues are a weekly battle and disrupt my time and work.

I transferred more than $100,000 dollars last Wednesday to this account. Monday you will see a withdraw of those funds never to return.

I have been with Truist Bank (formerly Suntrust) since 1989. I disputed a transaction and received confirmation letter 1/10/23 that they would perform a review. On 1/11/23 I received letter they had denied my claim for reimbursement without a dispute analyst gathering my documentation which included video. And how did they finalize investigation overnight? I actually cancelled the claim 1/11/23 because the contractor refunded me, but had I not I would've lost the money. I no longer trust this bank to protect my interests.

They could not cash a 66.00 dollar check from a customer that has been a customer since 1980 and before. I gave them my driver's license and they could not update my id because of a system issue. I have another bank actually interested in my business and I are really tired of Truist issues. Just not the same bank as BBT.

This happened at the Truist off of S Main St Kernersville about 3:30 1/18.

On 1/10/23 I contacted a Mr. John Netherton and asked for a return call leaving my name and a brief message regarding the nature of my call.

He did return my call the same day and knew immediately that my father was his client. I asked him about getting help with his last will and testament as my father was expressing a change in the way he wanted to be cared for after his death. Again, Mr. Netherton informed me that this was something that should take place with my fathers lawyer and not him, which was perfectly good advice. When I asked about my fathers power of attorney he said he did not know and that I would have to ask his lawyer. Incidentally, the secretary for Mr. Netherton had also called me back right after he did (as his voicemail asked that I do this) and I apologized that John had already called me back. She was very eager to help and so I asked about power of attorney again. She was extremely welcoming and professional and was very quickly able to tell me that I was not listed as power of attorney and we ended the call with my thanking her. Unfortunately, your Mr. Netherton felt it was his duty go call my brother, and tell him that I had a "crazy request". Now, this is my concern. In our conversation he made it clear to me that this was not in his jurisdiction and he advised me to call my fathers estate attorney. So, his contacting my brother to inform him of my request seems to be a contradiction to what he told me. That it was not his business. This resembles the behavior of an old washwoman more that a professional. It is a definite turn off to wanting to do any future business with your company.

Truist Bank Branch in Harrisburg, NC Exchanged $5000.00 USD (FIVE THOUSAND USD) for me on Dec. 29, 2022 for Mexican Pesos

I only received $87,450 MX pesos which with the current exchange rate is only equivalent to $4564.02 THEY TOOK OVER $400.00 USD from me. STOLE it.

Truist explained that is through a 3rd party exchange company, and there is nothing they can do.

order # [protected]

date: Dec. 29, 2022

Ref#: FXCT8502835

Status: Filled

Filled by: 02646 Salt lake MXN

Filled User: THOMPSONKS

Filled date: Dec,29, 2022 10:34:34 AM EST

On October 11, 2022 I wired $5,690.84 from my savings account ending 6704 from TRUIST Carrollwood Branch. The wire never reached its destination. Despite complaints with the CFBP TRUIST could not track the wire. I finally tracked the wire thanks to the recipient's bank and informed TRUIST of the whereabouts of the returned to the USA bank on December 29,2022. I cannot get any response from TRUIST on when the funds will be returned to my account. Their responses are very patronizing and I get the idea that they do not care about clients. Their client services department is a joke, as is the staff at their Carrollwood Branch.

This is in regards to accounts in the name of [edited] Family Trust, [edited] as TTEs.

In November 2022 I contacted my branch at Truist to inquire about a promotional rate for my MMA. I received an email telling me that the rate had been increased to 2.47% on my MMA as I had requested based on the promotion.

Last week I looked into my account to see if the rate had taken effect and I saw that my savings account had a much larger interest deposit than my MMA had. It was $12 vs $1. That had me curious as the savings account was not eligible for a higher rate at the time.

I called the branch and I was told that my MMA ending in [edited], which has been the same account for years, was my savings account and my savings account ending in [edited] was my MMA and that I was mistaken. Those two accounts have been my accounts for years and neither I nor my husband authorized a change to either of them with the exception of the adjustment to the interest rate on our MMA 0052. In short, I wasn't mistaken. The bank committed an illegal act by switching our accounts without written or verbal consent.

I called the branch and was told I was incorrect, again, and that they couldn't help me. I called your customer service department, was treated very nicely and given a case ID - [edited] - and that they were going to submit it to research for a resolution.

Five business days have gone by, I'm losing interest each day, and I called this morning to follow-up on the status. I was told that it's still in research.

I would like to know how Truist could allow an illegal change of accounts, remember that this was done without our consent at all, could not be corrected in an efficient manner quickly and to our satisfaction. This was a bank error and we are not satisfied with the cause of this nor it's lack of resolution.

Given the amount of time and stress this has caused we will be moving our accounts to another Bank, in which we already get a higher rate of return, by the end of this week if we don't see a correction to the banks error.

Based on our long-standing relationship with Truist I have hesitated doing this, but if this is not resolved appropriately in another day or two that is what I will have to do.

Sir

I just signed up for eHarmany for six months at 145.31 with my temporary debit card. ...I do not know why but I am unable to get on the site...I refuse to pay a service I cannot use...my permission to use my card to pay this bill has been revoked...Thank you.

I am also writing my local bank. I am beyond mad right now! When can I hear a resolution about this

Cheryl Battista

I can understand charging a fee if I request a check copy but I did not. There are two charges totaling $35.00 listed as "image research fees." I have called customer service regarding other issues and have never been able to speak to a human only automated. Every issue I have had with the bank since the merger (and there have been several) requires a visit to a branch. Needless to say it is an inconvenience. I suspect this problem will require another visit to the branch but from what I am reading it is quite possible nothing will be done.

I was charged 200$ by Truist bank on 12/16/2022. I called today on 12/17/2022 and they said it was due to a check being cashed twice. It makes no sense how a check could be cashed and deposited twice into a bank account. As a bank wouldn't they know if a check was cashed and deposited and make sure it wasn't cashed multiple times? I don't even have a check in my possession nor have I in the last year, my bank account statement is now -192$ because of this. It is right before Christmas and the third incident I have had with this bank in the last few months. The first time I had fraud on my account and was compensated but the bank over-compensated me apparently so months later they withdrew 90$ out of my bank account and yet again my question stays the same. If this is a professional bank wouldn't they know better than to cause these situations for people? So over the last few months, they as a bank have taken almost 300$ out of my account to compensate themselves for their own mistakes. I am so ready to not be a part of this bank anymore but they won't close my account until my account isn't in the negatives. I do not see in any case where I should be responsible for the balance on my account seeing these where there are mistakes as a bank. Thank you.

I booked a hotel for a week stay and used my truist debit card for a security deposit. The hotel accepted the debit card for the hold. A security deposit is a hold on the account, where it secures a payment for the hotel if any damages are to occur, It is not a payment. When I check my online statement this hold is in place. When the hotel does a release, this amount should credit back onto my account with in 5-7 business days. When I check my online statement a week later. This charge has disappeared from my statement and the amount of the hold is never credited to my account. When I call truist for a explanation, there answer is that this amount was released and already available. How is that possible when I still have the same balance and am aware of what my balance is before the release of the matter. I've had this same problem before. I decided to give it another chance to see if this was really happening that the bank is committing a fraud.

I have tried for months now to get you to stop outstanding recurring payments in my account. I went to your customer service people online, by phone and tried in person twice. With every direct deposit I get, it’s gone as soon as it hits my account. I tried to take control of this to stop overdrafts and absolutely no one at your bank would help or even attempt to solve the problem. I was in tears, begging someone to help. All I heard from your drones is “I understand, ma’am. I’m sorry, ma’am. Unfortunately, ma’am…” you only made the problem worse. I opened an account with another bank and attempted to close mine. Your customer service people tell me it can’t be closed and now it’s in the red again. Of course, most of it is nsf fees. This is now your problem and I need the account closed immediately. This is my last attempt before a law suit. Close my account now! And get out of my life!

My name is Svetlana V Kravit

I am the only heir and the holder of the last will of my deceased husband Carl R Kravit and keys to his safe deposit box that is located at Truist bank, address TRUIST bank 1999 South Alafaya Trail, Orlando, FL 32828. Now we, Carl and I, were divorced sometime ago, but remained as friends and I stayed with him until his death in August of 2022 helping him around the house and hospitalization. For the record Carl and I have an active joint account in that Truist Bank branch.

Along with me, Svetlana V Kravit, and three other witnesses, Carl R Kravit visited the bank in August of 2021 wishing to add my name to his safe deposit box contract, but a bank representative said that there is no bank associate available to do it at this time. Due to the progressing illness of my husband, we could not stay and wait and left. After that we never again had a chance to stop at the bank.

After making five (5) visits to this bank in December of 2022 trying to get access to my late husband's safe deposit box, I eventually talked with the bank manager Peter Morand who informed me that I must get a letter from Orange County administration. No other information that would help me accessing the safe deposit box Mr. Morand provided to me.

I decided that I need to seek a legal advice and visited a lawyer who suggested that I stop at the Orange County District Court. I went there to obtain clarification on the procedure and documents to open a petition to open my late husband's safe deposit box. Along with the petition there is a list of documents needed to be provided for the future hearing. I have all of the listed documents but the contract for the safe deposit box between my late husband and SunTrust Bank which is now known as Truist. I am having great difficulty finding my late husband's papers.

Now I have two opinions where the contract might be either the bank never physically gave the contract's papers to Carl R Kravit in his hands or the contract's papers are now inside his safe deposit box which the bank refuses to open.

I would like to request to take a look inside of the Carl R Kravit's safe deposit box to check for them. I understand that with a pass of time the box would be opened nonetheless and since I am the only lawfully remaining heir to everything that belongs to Carl R Kravit, please, keep me informed about it.

Hi,

From last friday, my client did payment and your bank person tell us that amount left last friday. Today is friday and its been 1 week and we didn't get any payment. Your service is worst service I have ever seen. From last 2 days your bank person is not giving reply as well. Please look into it and give proper service. Issue is in bank which is located in florida city. Our client is Medstarsoft Holding Inc. Please look into it.

My. Name. Is. Svetlana. Kravit. [protected]. Email. [protected]@gmail.com

Please. Note

Truist. Management. / … N Alafaya branch at. . Orlando. Fl 32825. Manager. Peter. Miranda

Not allow. Me. Open. Safe. Deposit. Box. Of. My. Deseaded. Ex. Husband. Carl. R. Kravit

I have. My ex. Last. Will to my. Name. And key. For. Safe. Box.

I was. Went 5. Times! In that. Branch.

Workers. There. Tellers. Not. Help me. Not. Tell me. I need. Go To. Clerk Of. Court. Eventually. I. Contact. Lawyer.

And. Lawyer. Advice me. Stop at. Court room 355 and get. Petition. To open. Safe. Box …. But. To. start. Petition. I. Have list. Of. Documents. I. Must. Provide. And I should d. Have. Contract. Between. Carl. Kravit. And. Truist ….. for. Truist. Safe. Deposit. Box ?

I beilive. Truist. That. Branch. Will not Not. Helping. Branch. Will not. Provide. To me. With. Any. Exuses. Seems. Bank. Want. If time. Passing. And. After. Open. Safe. Deposit. Box. Without. My. Knowledge.

I would. Like ask for yr. Cooperation.

Not. Let. Bank. Have. Private. Things. For. Their. Self. If. Bank. Will open. My. Ex. Safe. Deposit. Box Evryghing. What. Inside. Of. My. Ex. Carl. Kravit. It’s. Belong. To. Me. Svetlana. Kravit. And. Only. Heir. And. His. Last will Ecequtor. Only. One. ……..

november 23 2022 ron carols charged three times for $31.96 I have had two pending since then went into branch in Knightdale nc and showed them receipt for $31.96 so it is now dec7 2022 7 calls many hang up with ask to speak to a supervisor last one (shakira) bbt would have taken this off next day ron carlos has done there part I have been loyal customer for over 40 years I expect better sevice thank you carol lee phone number [protected] account number [protected] address 5311 robbins drive Raleigh nc 27610 This just bad service