Truist Bank (formerly BB&T Bank)

I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint

I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.

ACCOUNT # [protected]

SUSAN HARRIS

2396 FRESHWATER RD

HAW RIVER NC 27258

[protected]

On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.

Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.

First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.

Hi, I installed trust wallet and never shared any secret information with anyone. I used the browser of trust wallet and https//: Eth-defi.org and started mining pool . October 3 , my funds are empty and I wrote to trust wallet support e mail but no response yet.

I will share ether scan info in the attached file.

Please help me recover my funds.

My e.mail: [protected]@gmail.com

Thank you

I have had an IRA account with Truist for the past 16 years. I opened the account through an employer, and at that time, it was with Sun Trust. I used to receive my statements until 2019. About a month ago, I contacted them to transfer my money out of Truist, and they advised me to create an online account to have access to my funds. I created the online account on August 11th, 2022, and clicked on 'Documents' to get my statement. However, I received an error message saying, "Service Unavailable. The service you are attempting to access is currently unavailable. Please try again later. If the problem persists, please call 844-4-TRUIST [protected])."

I called Truist customer service, and they told me to contact the local branch as my account was with them. When I called the local branch, they informed me that the system should be up soon. However, even after two months, I am still getting the same error message online.

I called Truist again, and this time, they told me that they don't know which local branch my account belongs to and gave me the number of the headquarters branch. Unfortunately, there was no option to speak to a real person. So I called customer service again, and they informed me that they do not provide IRA statements online, and I would have to wait to receive them by mail. They also told me that they would need to learn which local branch my account belongs to. Once again, they gave me the number of the headquarters branch, but there was no option to speak to a real person.

I am seeking assistance in getting a statement to transfer my money from Truist to another institution.

I recently paid for my YouTubeTV account with my debit card. It was charged twice and I was told to have that card canceled due to it could have been fraudulent activity. YouTube TV said they issued the refund back to the card that was canceled and now the bank is telling me that there isn't anything that they can do to retrieve the money that wasrefunded to my old ccard since I have a new debit card that was sent to me. It is still the same account just a a new card. Please let me know how this issue can be resolved and get my money back to my account. When I call the 1-800 number for Truist, I am told they can see the refund but that they cannot help me get it back to the account that my new card and old card are associated wit

I decided to go with trust wallet because they advertise as being safe. Again more disappointing situation regarding crypto and Bitcoin. I had payed for matic so I could get nft minted. I begin getting these vouchers sent to my wallet (please see attachment) thinking it must be legit I proceed to the sit and confirm my wallet. All my crypto disappears. I contacted their at best indifferent support and had no answer. Not knowing how this works I sent a snapshot and the vouchers via email and via the app. No response. Again I purchased matic and eth. I get a different voucher and I check it. It appears to be legitimate. Has funds and a actual token number. I accept it and prompts me to sign with my wallet. Again my crypto went missing. I traced the information (which is probably illegitimate) and filed a report with the feds. I contacted trust and Rarible regarding my stolen crypto. No response. I tried to use my wallet but it has been corrupted. Without burning my nft I deleted the wallet and now cannot access my old account. My NFT still out there which I'm pretty sure will cause some problem down the road. Needless to say I'm upset about all of this. The lack of safety measures and lazy Cyber security policies has made it easier for thieves to steal what isn't theirs and cause you problems down the road when you get flagged and accused of copyright infringement or violation of policy. And they're real quick to act on that shutting you down instantly taking everything that you have and claiming that all assets and whatnot are permanently frozen. But through the back door hackers and thieves are stealing people's stuff and they don't do anything about it.

my loan was transferred to truist they did not pay or recognize my insurance company liberty mutual. i switched insurance that talked and paid truist directly on aug 8 2023.now they say i have a gap in coverage which they made from august 1 to august 7. i paid liberty mutual 28.51 for this gap in coverage and cancelled on august 7 2023. truist refuses to ackknowledge liberty mutual said this charge of 28.51 was for this gap coverage. truist continues to harass send letters talking to them does not help there totally incompetent.

I sent check in 13 days before it was due from Florida, and they charged me a late fee. They got the check one day late. They dropped down my credit line on my credit card by $3,000. Never been late with a payment my credit score is 634. The girl on the phone had a bad connection she said there fixing the line. They did drop my payment down to $90 from $160 but still charged me a late fee. I hope there not holding back depositing checks. There is no way it took a check 13 days to get to Baltimore from Florida.

On 9/28/2023 I attempted to complete a wire transfer on behalf of my finance' business for $37,000. Upon attempting to complete this transfer I was advised that I needed to provide a statement from the bank that the check I initially deposited on 09/19/2023 had cleared. Mind you this check was held by Truist for 7 days per their statement that it was federal law. Now they are saying they want proof of the check clearing. You can see in the account that my other bank cleared the check and if they had questions at that time should have advised me over a week ago. So I go across the street to my other bank and get a statement signed by the bank personnel showing the check was cleared. Apparently, that was sufficient because as soon as I walked back in the teller has an attitude claiming that isn't sufficient and that they are declining the wire transfer and now there "back office" is review my account for fraud. When asked if there was someone I could talk to she says No that they don't talk to customers. Just very horrible and when I ask to talk to someone in branch I was not allowed to because they were all in a meeting. Told me I could come back the next day and speak with the branch manager.

Called the branch manager on 9/29/2023. She appeared to be friendly and wanting to help me but she didn't realize that she did not hang up her phone and that I could hear her whole conversation with her stay about me. Talk about rude and insensitive. They have no respect for their clients and don't care are attempt to help. They just there collecting pay checks. Whatever my reasons for transferring funds is none of their business. Now my account is frozen and under review with the fraud department. Now all my finances are tied up and they really don't care. She claimed I could bring in a copy of the cleared check but what good what that do. Seeming that as soon as you walk out the bank they are talking about you behind your back. They should be ashamed of themselves. If you want to go a step further, I truly believe this is racial profiling because of how I look and what I was wearing. You see a black person and automatically assume that the money is illegal in my accounts, new account or not. If anything my job with the FEDERAL Government is none of their business.

I paid my auto loan off in May and requested a refund of the remainder of the GAP insurance contract. When no refund was issued I contacted the dealer where the car and GAP contract were purchased. Here is the response:

wrote:

Good Morning,

"Truist sent us a letter in May to Cancel the GAP contract and send the reimbursement to them so they were able to refund you for the GAP.

The check was sent to Truist on May 30th and cashed by Truist on June 12th.

The check number is 49311 in the amount of $698.83 for your reference."

Karina Sanchez

Accounting Assistant

Earth MotorCars

Address:

3216 Kellway Dr. Carrollton Texas, 75006

Phone:

[protected] Ext: 412

I have two accounts with Truist which total $21,000. These accounts are never used and the money just sits there. I check the balance at least once per year. These accounts were originally in BB&T and I have held them for over a decade with no problems.

Upon checking my balance in September 2023, I noticed fraudulent charges on a debit card in one of my accounts. I don't use either of these accounts and have never used the debit card that Truist sent me when they merged BB&T. The company making the fraudulent charges is unknown to me and I have no relationship with them. I reported the fraud charges immediately but Truist has denied $89 of the charges because they occurred more than 60 days before I reported the problem. This policy requires the customer to be responsible for the safety of his money. Truist accepts no responsibility for the loss.

I'm an old man and have had many accounts and many banks in my day. Truist is the first bank to lose my money and then refuse to make it right. For all I know Truist employees are stealing money this way. How could anyone know the numbers of my unused debit card? Only an employee could have that access. I accuse Truist employees of stealing my money and giving me no way to recover it short of a law suit.

I only lost a small about of money and it could have been much worse. But I'm forced to pull my money from Truist and take my business elsewhere. I can not trust that Truist is able or even willing to safeguard my money. I've been told in no uncertain terms that my money is not going to be returned to me.

Be careful out there.

I have been going back & fourth with Truist bank teammates, main branch, fraud department, headquarters by phone, online banking, and emailed them proof of all documentation of the fraudulent check which does not have my signature, hold on fund’s statements &closed account showing no one could withdraw funds, and overdraft statements which was impossible to acquired overdrafts on funds that did not exist since July 11, 2023 until 9/6/23. My account was not in the negative from day one July 11, 2023. I have continuously ask that they please clear my name, and stop threatening to ruin my credit. No one from Trust has responded or even attempted to show the proof I requested on 9/5/23. 9/5/23 I get another overdraft notice, now it’s 3 different amounts $760/ $36 overdraft, then $740.73, now it’s $739/overdraft $108 as of today. Will be checking my credit for inaccurate information. Seeing that there is no response from Truist and no proof produced you must retract this immediately. Will be expecting Truist Bank contact me soon. 9/7/23

20 min wait to spek to Account Security for fraudulent charges; the rep took 30 min jumping back& forth between two slow running systems to cancel the card, then says I must call the Dispute Center. The operator there said she can do nothing since the charges are pending, it's MY job to check the status and call back -so why was I sent there?

INCOMPETENCE.

TRUIST tells us to report fraudulent activity IMMEDIATELY and then you do it as soon as you notice it but tell you they can’t help you because it’s pending and they have to let the FRAUDULENT charge go through first.

So why exactly are you telling us to report it immediately if there is nothing you can do to help ? ILL TELL YOU WHY. Because they make money off all the over draft charges you get hit with from the FRAUDULENT charge that took your bank account negative. So of course they want the charge to go through so they get 35x7 ! TRUIST IS THE WORST BANK EVER!

Fraudulent overdraft charges on a fraudulent check that I am being accused of depositing, could not upload documents for proof below occurrence of event stated below, having trouble uploading documentation , will try to upload event & proof with photos below. I am dealing with health issues and is in pain I am not able to rewrite the whole event over again, but it can be viewed under “Knowingly as a Review” Thank you.

I filed a claim for close to 4000.00 in fraud on my credit card no one has contacted me since June 29, 2023 Truist is reporting this fraudulent balance to the credit bureau's now i cant even rent a house. I have called multiple times with promise of a called back to get this resolved. This is effecting my life as of 30 days ago I in position to buy a home now my scores have dipped below 550 with this credit being the unresolved issue

I can be reached at [protected] or [protected]@gmail.com