Truist Bank (formerly BB&T Bank) – Page 2

I don't believe whether it will be solved. In my earlier complaint about the Trust Wallet I have received no feedback.

To Reiterate

On a recommendation I have started to invest money in Trust Wallet by first 100 USD. Then seeing that It has a daily return of 2%. I have gradually invested, $1000, then $2500, then 5950. As my earnings surpassed 10.000 by $533, they offered me a “REWARD (!?!)”. Actually it was not offering. There was only one button to be able move on.

My Wallet Addres is: 0xeb8d3A64dfAAFA408f6FF958DF889a1f97F97b4F.

I had then 10.533.1769 USDT in my wallet. All of it has been frozen upon this. I tried to recover but it was in vain. I applied to the customer service, and they told me that currently I have committed 10,533.1769 USDt (I had committed nothing actually. There was just one REWARD button). And they have also written that I needed to invest 11354.8231 USDt more to complete the activity. Moreover they also wrote me that upon completing the activity I could be able to receive the 12 ETH to my wallet. Luckily although they have erased all the previous correspondence I have taken screen shots as an evidence.

I was desperately looking for ways. I could only raise 5000 USDt less than this amount by applying for loans at banks. I have received 5000 USDt from a friend and I could finally gather this amount.

But The system still did not let me recover my funds. If I could recover I was planning to pay my debts.

I was waiting for the release of my funds. Because yesterday they clearly said that my funds would be released in 2 hours’ time. But they were not released. I currently have all the screen shots.

Then I waited for the day to pass, because there may be some kind of delay.

There were 45416.1948 at the withdrawal and still frozen. when I asked the customer service, and they told me that since I have raised a lot of money I need to verify my identity by raising more half of what I have in my wallet. Which is 22706 USDt. This was ridiculous because they wanted me to raise the money each time for me to rescue my money. It’s just currently impossible for me to find 22706 USDt. Because I invested all I have to rescue what I have previously invested.

The Guys in the Customer support (actually they were the members of mafia) has requested me to send 11708 USDt to the mining pool. I have sent more than that 22746.8426 USDT. The Thieves at the Customer Center told me that since I have send more than 11708 the so called ID verification failed. Please see attached screen shots. So that they wanted me to send 11708 USDt more in a week's time.

But I have not sent it and I realized that I have been a victim of a scum.

I sincerely request that you recover my funds before they disappear for ever.

Best Regards,

Vedat Guven

Hello,

I continue to complain that Truist shut down the last of their McDowell County, NC banks in Old Fort this summer. WHY CAN'T YOU PUT A KIOSK IN FOR THIS COMMUNITY? It is a 60 mile round trip for me to do business for my very, busy business! I am losing time and money because of YOU!

You talk a lot of crap on your website about caring for the community.

I have been banking with you since 1978. What happened to you people?

I have asked and asked for a response to my complaints but NOBODY ever does! WE NEED A KIOSK PLEASE!

At this point, I will call my local TV station, the Better Business Bureau or the NC Banking Commissioner. Maybe I'll get some action.

I'm an avid investor. On November 6, I tried to transfer my INJ coins out of trust wallet to coinbase on BEP2 network and it got denied. Then I transferred INJ to the BEP20 network and it successfully left trust wallet account and never made it to Coinbase. I had sent trust wallet an initial message, they responded asking details, then 1 day later they closed my case without any communication. Since then i've messaged 4 times with no response. Neither have the $2.5k worth of coins reached my Coinbase. My email is [protected]@hotmail.com on my account.

I reported a check that I thought was a fraud, but later discovered it wasn't and called TruIst to tell them. meanwhile they had blocked and closed my account. I, mistakingly, thought I would be issued and a new checking account number and debit card number. I asked asked if the checks I had mailed out for payments would clear, and was told yes. That turned out to be wrong. My phone was cut off, 3 payments got returned, etc.

Now I'm being told I have to go to a branch office in order to get thls reopened, new account, or even to close the account. There is no office in my town and is 2 hours away. I am 88 with a broken hip and no car. How can I get my money to buy food, pay rent, etc. I know this can be done someway

Mr. Rogers,

I got your email address and work phone number from an online search. I thought I would try emailing you before calling your office.

My husband, Gregory Kenneth Wooten, passed away on November 16th, 2022. After a car accident in 2016 from passing out due to a leaky heart valve, then spine surgery, MRSA and another spine surgery, he retired. Once he was on disability, he wanted to move to the beach. It was always his dream to move there, so we did in 2018.

Unfortunately, over time, he got sicker and weaker. He had heart surgery, an emergency appendectomy and part of his intestines removed. He then found out he had CLL and was in stage 4 of kidney disease. I was his Caregiver until his last breath.

What I am emailing you about is our lock box which is located at Truist in Ocean Isle Beach, NC. In 2017, we chose to transfer it from Cherryville, NC. My name was added to his account at Truist and his name was added to my account at SECU. He had been with Truist for many years and I had been with SECU for many years.

After Greg's passing, I visited Ocean Isle Truist at least 3 times, Shallotte 2 times, Cherryville 1 time and Gastonia 1 time. I only had to visit the Brunswick County Courthouse twice. They were sympathetic, understanding and accommodating. I cannot say the same about Truist.

Everyone was so secretive and non-trusting. I felt like I was being treated like a criminal. After all the visits over 6 months or so, they finally told me who the beneficiaries were. When I went to open the lock box at the Ocean Isle Beach branch, they asked for a key. I did not have one and offered to pay for a new one. They then told me the only name on the box was Greg's. I asked them what would happen to his items and they told me that over time, his things would be transferred to Florida, I believe.

I am so upset about this. I was his wife and caregiver and there is no way he would not want me to have what is in his lock box. Like I stated before, I was with him when we opened the account at Ocean Isle and when he told them he wanted the lock box transferred.

Why am I not entitled to what he has? I am so upset, disappointed, and would love to get some answers. Can you help me?

Sincerely,

Lisa Wooten

hello, good evening, a business account was open in 2015 and both signatures is on the account, and I have learned that my name has been taken off of the account and if I need any changes, I need to bring the other owner to the branch.

when my name was deleted from the joint account, I was not notified by any parties the other joint - owner or bank. as of 11/08/2023, many calls were made to be told I need to bring the other signature owner in that is the policy, well, only one owner can and deleted my name of the account.

now how can Truist bank allow one person with two signatures on file allow this to happen?

also, I was told that any person who signature can close the account without either owner. and was stated that Iam only the authorized user to handle business.

I agreed that was fine and I will open up another account and was told I need to bring the other signature of owner in who name is on card in.

if this if the policy how could one owner change anything without the second signature on file.

thank you for your time.

I tried to zelle my son football coach $150 for his upcoming Superbowl uniform, the payment failed so I was transferred to the zelle fraud department where I accurately answer all the questions then she noted my account and said I had to visit a FC but that's discrimination because I'm black if you able to fully authenticate a client there is no reason to refer them to the FC. The call is recorded which is proof that was discrimination and all my answers matched my profile. The reason why she discriminated against was not acceptable it's disgusting. Also I went into the FC to make deposit with 2 forms of ID that same day now why would tell me to return to the FC to get authenticated. I know why she was discriminating against me.

My disable brother had over $10,000 worth of fraud starting in March 2022 . Truist would issue a new debit card each time fraud was reported (six cards in total). Truist approval several fraud claims over time, however, they denied a $6000 fraud claim in Dec 2022. No official correspondence sent via USPS, we found out after calling Customer Service. on 12/13/22, the Rep said the claim was denied due to $3500 ATM withdrawals. Rep told us to go to Branch bank, speak to Branch Manager & have her request the ATM photo'sof the $3500 of ATM withdrawals. All withdrawals done by same person, Police reports were made & it's currently under investigation. Branch Bank manager contacted Fraud dept after reviewing footage/photo's of withdrawals & let them know it was not the account owner making the withdrawals. . They denied the claim a second time, with no reason, nor any type of correspondence via USPS. This has been an ongoing issue since 12/22. We have contacted Truist Bank 23 times according to my records on this one claim. On 10/2/23 we filed a complaint with the Consumer Financial Protection Agency. Truist responded to them on 10/15/23, stating they were still working on the review. Letter dated 10/13/23 to Account holder, they denied the claim & are blocking the account & closing it, therefore, keeping his $2200 SSI deposits. Never responded through CPBF

I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint

I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.

ACCOUNT # [protected]

SUSAN HARRIS

2396 FRESHWATER RD

HAW RIVER NC 27258

[protected]

On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.

Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.

First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.

Hi, I installed trust wallet and never shared any secret information with anyone. I used the browser of trust wallet and https//: Eth-defi.org and started mining pool . October 3 , my funds are empty and I wrote to trust wallet support e mail but no response yet.

I will share ether scan info in the attached file.

Please help me recover my funds.

My e.mail: [protected]@gmail.com

Thank you

I have had an IRA account with Truist for the past 16 years. I opened the account through an employer, and at that time, it was with Sun Trust. I used to receive my statements until 2019. About a month ago, I contacted them to transfer my money out of Truist, and they advised me to create an online account to have access to my funds. I created the online account on August 11th, 2022, and clicked on 'Documents' to get my statement. However, I received an error message saying, "Service Unavailable. The service you are attempting to access is currently unavailable. Please try again later. If the problem persists, please call 844-4-TRUIST [protected])."

I called Truist customer service, and they told me to contact the local branch as my account was with them. When I called the local branch, they informed me that the system should be up soon. However, even after two months, I am still getting the same error message online.

I called Truist again, and this time, they told me that they don't know which local branch my account belongs to and gave me the number of the headquarters branch. Unfortunately, there was no option to speak to a real person. So I called customer service again, and they informed me that they do not provide IRA statements online, and I would have to wait to receive them by mail. They also told me that they would need to learn which local branch my account belongs to. Once again, they gave me the number of the headquarters branch, but there was no option to speak to a real person.

I am seeking assistance in getting a statement to transfer my money from Truist to another institution.

I recently paid for my YouTubeTV account with my debit card. It was charged twice and I was told to have that card canceled due to it could have been fraudulent activity. YouTube TV said they issued the refund back to the card that was canceled and now the bank is telling me that there isn't anything that they can do to retrieve the money that wasrefunded to my old ccard since I have a new debit card that was sent to me. It is still the same account just a a new card. Please let me know how this issue can be resolved and get my money back to my account. When I call the 1-800 number for Truist, I am told they can see the refund but that they cannot help me get it back to the account that my new card and old card are associated wit

I decided to go with trust wallet because they advertise as being safe. Again more disappointing situation regarding crypto and Bitcoin. I had payed for matic so I could get nft minted. I begin getting these vouchers sent to my wallet (please see attachment) thinking it must be legit I proceed to the sit and confirm my wallet. All my crypto disappears. I contacted their at best indifferent support and had no answer. Not knowing how this works I sent a snapshot and the vouchers via email and via the app. No response. Again I purchased matic and eth. I get a different voucher and I check it. It appears to be legitimate. Has funds and a actual token number. I accept it and prompts me to sign with my wallet. Again my crypto went missing. I traced the information (which is probably illegitimate) and filed a report with the feds. I contacted trust and Rarible regarding my stolen crypto. No response. I tried to use my wallet but it has been corrupted. Without burning my nft I deleted the wallet and now cannot access my old account. My NFT still out there which I'm pretty sure will cause some problem down the road. Needless to say I'm upset about all of this. The lack of safety measures and lazy Cyber security policies has made it easier for thieves to steal what isn't theirs and cause you problems down the road when you get flagged and accused of copyright infringement or violation of policy. And they're real quick to act on that shutting you down instantly taking everything that you have and claiming that all assets and whatnot are permanently frozen. But through the back door hackers and thieves are stealing people's stuff and they don't do anything about it.

my loan was transferred to truist they did not pay or recognize my insurance company liberty mutual. i switched insurance that talked and paid truist directly on aug 8 2023.now they say i have a gap in coverage which they made from august 1 to august 7. i paid liberty mutual 28.51 for this gap in coverage and cancelled on august 7 2023. truist refuses to ackknowledge liberty mutual said this charge of 28.51 was for this gap coverage. truist continues to harass send letters talking to them does not help there totally incompetent.

In April 2023, I paid my HOA dues online through Truist. At the end of the month, my HOA association notified me that my dues had not been paid, incurring a total of $114 in late fees and penalties. I had a confirmation# from Truist, so I contacted them and (after holding 40 minutes!) an extremely rude customer service rep told me that I had entered my account# incorrectly. I pay two separate HOA dues, so that would mean that I would have had to enter my my account incorrectly FOUR times (two times for each payment)! NOT possible! When I suggested that there must have been an error on the bank's part and would they please research it, I was told "ma'am we do not have the staff for that"! Today, Oct. 2, 2023 I called with a question on my HOA dues, held for 22 minutes, at which time the call dropped. I called back and held for another 15 minutes. Finally got another EXTREMELY rude customer service rep, who I never got one complete sentence completed without being interrupted. I asked her to please allow me to finish what I was trying to ask, and she replied "ma'am we are extremely busy, and I have many other calls holding"!

I sent check in 13 days before it was due from Florida, and they charged me a late fee. They got the check one day late. They dropped down my credit line on my credit card by $3,000. Never been late with a payment my credit score is 634. The girl on the phone had a bad connection she said there fixing the line. They did drop my payment down to $90 from $160 but still charged me a late fee. I hope there not holding back depositing checks. There is no way it took a check 13 days to get to Baltimore from Florida.