Truist Bank (formerly BB&T Bank)

When it was BBT bank, I was able to set an alert for my credit card. When anything was charged on my card it would send me an alert telling me where and how much the charge was on my cellphone. This way I would know immediately if my card was missed used. It sends me a notification that the card was used but not the where and how much on my phone. It will send me an email with all the information. It sure was great to know when I am out of the home if my card has been used and by where. My card has been compromised a couple of times and had to get a new card. this was something that was really important to me so that is why I am asking can it be resolved. seems to me if you send out an email with all the information why not the phone like it was before.

Deposited a 401k check hold was put it called local branch spoke to mgr to verify funds which I have done many times ok I'll do it call you back didn't happen, was told worse cs funds available on 26th . Received note in mail due to several overdrafts in last 12 months 2.00 and 9.00 we will be placing extended hold on your check availability of funds 27th. No problem but wording basically says we gonna punish you.

Just checked my bank statements (On-line) and saw where "Truist" has been taking $5.00 out of my savings account for a so-called "maintenance fee"! I did not authorize this bank to take money out of my savings account! I am dropping these Tyrants like a bad habit tomorrow. BB&T was good, not the best but they never took money out of my account ever for a maintenance fee.
Truist? You can say "Goodbye to Hollywood" from this customer. You are slow, inept and taking advantage of your customers. I am done with you and so is my girlfriend as she also is pissed that you take $10.00 out of her account for a "maintenance fee"! You people need your heads examined. Good bye!

Tried to contact truist customer service by phone waited online, to log onto my Former bb&t account.
Couldn't log on. Called the blue ball office after a 25 minute wait trying to contact Truist customer service to no avil ?
Lady answered, immediately asked if I could hold, I said no. I guess She layed the phone on the counter or what not, then proceeded to do what other business was she had going before answering the phone?
Then returning, she attacked me saying I was yelling and gave me one option, to which was not viable for me a 71 year old disabled man, to come into office to log back into my account.
She then hung up on me saying I was not cooperating and "yelling" at her several times.
Then I calling back she obviously seen my number and again immediately verbally attacking me saying I was yelling?
She said several times there were only two people and they were short handed.
I then hung the phone up after getting no where with thus sad frustrated, sad representation of customer service.
My name is James D McLamb, my phone number is [protected].
I have been a customer of this branch of now Truist for over 30 years.
Was mortified how I was treated, by this obviously frustrated and overworked individual.
I hope this person is reprimanded at the very least, for this sad performance in every aspect of customer service, and the pitiful treatment of a customer 71 and disabled.

I am having a credit card payment issue that relates to two payments being declined despite enough available credit. When I contacted Truist via the phone number provided, a recording said the wait time would be sixty minutes (an hour) which is totally unacceptable and a waste of my time. I have been a BB&T customer for 50 years and have never had this problem. When I called my local branch, they could not help me either and were also told that the wait time for assistance was an hour. This is totally inexcusable and is all about Truist wanting to make more money without having been prepared for the merger. I will be removing all of my accounts from Truist.

I have a total of eight accounts there

I'm trying to run a store and they never have pennies and quarter's
What is wrong with your company?
I have business owner friends that bank at other banks and say they never have this problem

I reached out to Truist customer service department about an issue I was having with electronic banking. After a 10 minute wait, I was connected with a service representative. He was very attentive and tried to help, he understood my problem. Even though the application said I could change the order of accounts as they appeared, neither of us could execute it. He filed a request within the organization for clarity. I also mentioned I was having a hard time trying to link a missing checking account that is not showing up on my app. I was told I needed to be transferred to (Business Customer Service). So my complaint is simple, after 1 hour of waiting I hung up!

On Friday, October 15, I visited your bank on Johns Hopkins Road in Burtonsville, MD for the first time - intending to open an account and deposit a substantial amount of money in CD's. I went to the front counter and asked what the current cd rates were. The very unfriendly woman behind the counter acted like it was a hardship to find out this information, as did the other associates behind the counter when she asked them what the rates were. No one showed any interest in welcoming a potential new customer. I was not given a print-out of cd rates nor referred to a non-teller to discuss the options. Bad Bad Bad customer service.

Hi! Susan Henson, Milledgeville, Ga. In am writing because I understand that you will be closing a very busy Branch here in town. The one you are closing is on commercial side of town. All the Major stores are on that side of town! moving to the downtown area is a mistake! You will loose business. People who live on the north side will change banks before cramming into the downtown area.

I called in September to replace my husband's card # ending in 2180 and never received new card. I called card services and emailed documents to change to PO Box address. I even changed address at my branch yesterday . I am employed at Truist, Taylors branch, SC branch #8040116, For 34 yrs! I have called card services several times and still haven't received card. I'm so frustrated now. How hard is it to get a card?
Barbara Neeley
[protected]@ymail.com
Barbara.[protected]@truist.com

Truist... What did you do an easy to use BB&T on-line banking website? The Truist site is terrible.

After a horrific rollout during "transition" and hours to resolve sign-on and password issues we're left with the following? Examples:

Common Truist message when signing on: The service you're attempting to access is currently unavailable. Please try again later.

Paying a bulk stack of bills? BB&T used to let you prep bill pay in bulk, then Pay. Now Truist... One individual bill at a time? If you can pay in bulk it sure isn't obvious like on the former BB&T site. Ridiculous.

When making a transaction or transfer... I love the Truist message to me "Hang Tight". Juvenile. Welcome to Woke.

Lastly... Can't find any place to communicate ( by email maybe? - not "Chat") to Truist Corporate customer service with a complaint or suggestion.

I set up a bill to be paid . I have a conformation number ([protected]) Amount $55.72. To be paid October 1, 2021. Today I received a bill from merchant stating I am being charged a $30.00 late fee for non payment. I called merchant. Referred to bank. Called bank, on the line for one hour and 26 minutes! Am told I need to bring merchant bill to bank to recover the $30.00 late fee as payment never made. Drive 10 miles to bank. Am told they can do nothing, but give me a number to call. Go home and call. On phone for 46 minutes. Am told I need to fax merchant bill somewhere and that they will put a stop payment on check bank supposedly sent to merchant. For a fee. Now, I'm out the $55.72 payment, the $30.00 late fee and 3.5 hours of my day and nothing was accomplished.
How can this be ok?

This truist app is a TOTAL MESS, and that's being nice. I'm not rich, but I will take my money elsewhere.
This complaint app says my complaint is too short, so let's try this: who is working on the new Truist App? Do they test it before releasing it? I can no longer login to my BB&T App and now I can't log into my Truist App because I can't read the release I need to sign BECAUSE EVERY TIME I CLICK ON THE RELEASE LINK IT CLOSES THE TRUIST APP. Get it fixed or I will send a complaint to the US Treasury..Is this complaint long enough now?

I am unable to gain access to my online account, formerly BBT, now Truist. Horrible. I can't take any further steps online to access my accounts unless I sign a Disclosure and Consent to Use Electronic Signatures and Communications. I feel if this is the case, I'll have to go through the excruciating and time consuming process of changing banks. Never had ANY issues with BBT. Very dissatisfied and upset.

I spent an hour on the phone with customer service this morning. After resetting account and password I am still unable to get into my account. My husband went to the store and his card was declined. Customer service said it did not Exist. It has been the same card for seven years!

I got a car loan with BB&T in October of 2020. No problems with the BB&T site or with making my loan payments online. This month when I tried to make a payment it kept transferring me to another page which wouldn't load ad. I called and after about an hour on hold I reached a really helpful rep who took my payment and transferred me to the mobile banking help. She also gave me a phone number for that division. After another hour on hold I reached someone who gave me a temporary password which only led me to another blank page. She transferred me to the tech unit where I sat on hold for another hour and then I got disconnected. I'm also not able to accept my former Suntrust account. I don't have 3 hours a day to sit on hold with no results. This is the most disorganized changeover I've ever experienced

I've borrowed money from this bank had checking an savings at bbt. I don't have an account there right know. They charged me 8 Dollars to cash a check from bbt. Crazy won't be doing any business with bbt anymore.

Two days ago on Sunday, I tried to access my bank account. I was formerly a BB&T customer, and I get over the weekend, they changed my access to my checking account, and I have tried several times to get assistance in getting my password changed! Tried several times and the system kept saying that a code was being sent to my phone, but it was to a number that wasn't mind! 'Then I called in to and reached an automatic system, that said it was sending a code the number I called in with. I never received the code! Then I called the banker Jessica G, after trying to transfer the money from the checking account, that was linked to my BB&T account. That worked, but I could only transfer $5, 0000 at a time. So I called Jessica and asked how could I transfer all of my money out of Truist! I was told I had to go to the bank office and do the transfer. Since I have new Gout issue, I can't go to the bank, and I was told that was the only way, and that I could only transfer $10, 000 every 30 days! I think that TRuist is a HORRIBLE bank! I have been on hold for almost an hour, trying to get someone to help me get access to my checking account and NOTHING! The repetitive phone message has stopped, and I am still supposedly on hold. I need help! What a crappy bank!

can't open pay bill on line, and on the app on my phone only loaded my payee's up the C's. I was told by tech support it would be fixed Sunday morning by noon, it has not been fixed and now I'm on hold again for over an hour again. I can't pay any of my bills! or check on my bills! I was checking on a returned check from my HOA and now can't figure out what's going on because I can't see my payee's. When will this get resolved?

Cannot access our BB&T accounts. Will not accept the passwords we've been using for years. Called the office...says they are closed.

What is going on?