Truist Bank (formerly BB&T Bank) – Page 5

Credit Card Fraud incident: Someone stole my card info 3 months ago and spent more than $1000. I've been on the phone with the fraud department 3 times and I've been given a different answer as to why the issue hasn't been resolved every time. As far as I can tell, they don't provide fraud protection. Even though the transactions were identified with Truist as fraudalent the same day they were made, 3 months later they won't credit back the amount that was spent. They just gave me some nonsense answer about sending me a letter that I will need to sign and return, but still couldn't tell me whether the charges will be cleared (even though they agreed with me 3 months ago that I was not 3000 miles away making those charges). Baffling. Not what I was told fraud support was supposed to be.

We refinanced through this company last year and from the get go it was a nightmare. Our loan got transferred several times and they nearly put us into foreclosure because they wouldn't take our payment due to not having us in the system but they sure found us to send us foreclosure paperwork! Well fast forward to this year. Every month they take our payment via auto pay and every month they hit us with late charges and don't credit the payment because they claim it was never made. They also claim they cannot find an auto pay even though they draft our payment every month on time. Now, every month our payment changes also so they are hitting us with late fees and now a 30 day on our credit even though they are taking our money. Can't change the payment because they claim they are not taking it. We are just starting the process of filing disputes with the credit agencies and getting paperwork together to file a complaint with the state. We've tried talking to them on the phone ( when we can actually get a person to pick up) and now every month this gets messed up I have to call them and spend a lot of time on hold and then explain the entire situation to yet another person in order to pay the extra PLUS the late fees - and to date we have not gotten any legitimate answer as to why less than a year after refinancing and dropping our interest and payment we are now higher in payment than before the refi... our credit score is tanked and they have taken thousands of dollars while pulling this crap on us. Buyer beware if you are considering a loan with this company. We have bought and sold real estate for years and this is hands down the absolute worst lender we have ever dealt with.

Since merging BB and T and Suntrust on Pantops in Charlottesville Virginia, Hansen Rd Branch needs more staffing on Fridays. The lines are way too long. I was in the branch on 5/26/2023, you had a teller on the drive thru window and two working the inside lines. I took 40 minutes of my lunch break to make my transaction. This never was the case when it was just Suntrust.

Since 2018, Truist has owned our mortgage on a condo unit in Surf City, NC. Each year you request proof of flood insurance. Each year we provide it. Each year Truist denies that necessary proof was provided; one year you actually bought a policy and tried to force us to pay for it, even though we had, and had provided you proof of, current flood insurance. This year, the same song and dance is occurring. Despite uploading proof of current flood insurance THREE times myself and TWICE via the insurance company, Truist still denies that it has notice of said coverage and threatens to purchase its own policy and force us to pay for it. Yesterday I spent hours trying to speak with a human being to resolve this. When I finally reach a person, she dropped the call.

ENOUGH of this. Is this some kind of scam to force customers to pay for bogus insurance policies? Is this just gross incompetence? Do you have any humans working or just useless AI? There is something very wrong in your insurance department and unless this is resolved, we will contact an attorney, probably one who specializes in class actions.

I tried to upload proof of our coverage, but it was not accepted.

5/30/23 Central time 7:40

While verifying my ID to speak with an associate regarding my mortgage, I am being asked for my full social security number. Currently online ID theft is a very high concern and giving out your social security number is not recommended.
I find it very unprofessional for a banking institution to breach this level of security.

Dear Sir/Madame,

I had a wire transfer of £1000 coming from Meezan Bank Pakistan to my Truist bank.The intermediate bank for the transaction was Standard Chartered Bank UK. It has been sent on 11th May 2023 and I haven't received the funds till yet.

I am attaching a receipt and also mentioning the details in this mail.

Sender's Reference no. FT23131VHVX6

Sender's Name. Mian Amjad Sohail

Account no. PK74MEZN0003330108052794

Beneficiary Name. Abdullah Sohail

Beneficiary Account no. [protected].

The sender bank recently contacted through swift MT199 to know where the funds are withheld but their contact is only till standard chartered uk

I have contacted standard chartered uk and they've ask me to ask my bank(Truist) to contact through Mt199 swift interface to know the status of the funds as their would already be a message already.

So I've contacted my bank through customer service multiple times on this issue and requesting a query to be launched with Standard Chartered Uk.

I am attaching recent query of the sender bank.

I deposited a business check on my mobile phone in the amount of $23,370... I tried logging into my account a few days later and I could not get in. After getting re-routed through several Truist call centers, I was finally directed to the fraud department. The fraud department told me that the $23k check I deposited has been flagged as fraudulent. I was baffled. I asked them if they had called the bank who issued it, and they would not answer the question. They told me I had to wait 7 business days to see if it clears, but so far it has not been removed from its "Return" status. I called a few days later and they said there was still no change on the check status. I finally called on the supposed last day the check was to be held, and there was still no change on the check status. the fraud department was trying to get in touch with an analyst and I was put on hold several times. they finally came back to tell me that the check did not clear, and my account was now closed because I violated their policy on trying to deposit a "fake" check.

I am not sure how Truist calls themselves a bank. They are a bunch of lazy bums who do not do their due diligence. How hard is it for one of your "analysts" to call the issuing bank and verify if it was indeed authorized? Maybe 10-15 minutes tops. Or to just call the company who wrote the check? They did none of that but just made a decision in a bubble without actually doing their part. disgusting. Instead, they just haphazardly closed my small business account with zero verification of anything. shame on them. they are the reason that people have to spin their wheels and waste their time for no apparent reason. they put the future of my company in jeopardy with trying to claim that I tried to deposit a fraudulent check. It could affect my credit score as well as jeopardize my application for a company federal security clearance. Truist bank is careless and seems to be littered with poor performing employees. The only way I was able to salvage this situation was to have the bank who issued the check to use their connections to help clear up their careless error. The other bank went above and beyond and exemplifies what customer service is really about. They made me a priority whereas Truist failed me in every way possible. Instead of actually doing their jobs, Truist incompetent employees were not able to conduct the simplest of audits to see if this check was valid or not. How pathetic that another bank has to do your job. Truist could not be more of a disappointment. And I am happy to spread the word of how awful of an experience I have had at your bank. I hope the unhappy customers slowly take Truist down - they deserve it.

I was ecstatic to close my account, and hope more people follow. Truist does not deserve to be in business until your own policies and procedures are actually followed.

The problem is my account I called on may the 16th of 2023 asked how much in my account and what charges I have made they told me I had $52.00 in my account what charges I have made on my debt card she told me I had two charges and one pending with norton antivirus I told her to block it she said I will and on may 22 2023 I called and asked the same thing she told me I only had $ 1.00 lift in my account I should had $ 26.65 lift then she told me I had a charge with norton for $95.00 I told her I told her it be blocked she told me I would have to put my card blocked then I called on the 5/23/2023 and talked to the bank manager she told me the same thing this is their fault not mine they need put my money in my account and trying to get out of doing nothing for customer what can you do for me and please hurry you only get hold of me by my email timothyl [protected]@gmx.com

I have been a Truist customer ever since they switched to BB&T. I have deposited checks from the same attorney over the past 3 years for real estate deals that closed. Truist decides ALL OF A SUDDEN to hold my check for over a week! Claiming doubtful collectability. What? After all this time you've paid out checks from this same attorney and now you want to hold this one and I have stuff to pay!

I am livid. I have called and called and complained and I'm not done yet! I will be leaving this bank as soon as my funds are released

Truist is denying me and my brother access to my dead mother's account. Truist my sister and my mother are the only people who can access the account. The account is held by my mother's trust, on which all three of us are beneficiaries, and my sister is the only one who can make any changes. This is despite my mom having a will and trust clearly outlining that all three of us have access to the trust and the funds. Despite all of this, several calls, and a lawyer, Truist declines to make this right.

I recently opened an account with Trust and deposited my first check, expecting that it would take around 3 business days to be able to access my money. Instead it will be 12 total days. I was only informed of this after the fact. The company I work for is a national fast food chain, not a sketchy business win no funds. This has been difficult on me as I needed the money to replace a tire on my vehicle but I cant , so I now have no money or transportation... I would not have agreed to this if they had told me this. Very frustrated and want to tell ppl to avoid trust.

Recently, nearly every time I try to make a transfer from credit line to checking account with on-line banking, I get a bogus message "correct highlighted field" when no field is highlighted, and am unable to process any transfer. Most recent, 5/20/2023 at 05:15 am. This issue has only appeared in the last few weeks. If it wasn't broken before, who messed with it? Who failed to test any changes properly? This portion of your website is almost constantly inoperative. Failure to complete transfers can result in auto transfers which incur a fee. Are you greedy for the fees, or do you just have incompetent web IT staff?

BB&T was great. Truist service since the merger is much worse, mostly related to IT.

I completed a mobile check deposit to my Truist checking account on the evening of Tuesday May 9, 2023. I received text confirmation that the deposit was accepted. On the morning of Wednesday May 10, 2023 I attempted to access my online account information and was unable to log in. I attempted to visit a local ATM and my debit card was not recognized. I contacted Truist Bank and spoke to a gentleman who told me that the check I deposited had a 7 day hold placed on it. That still did not explain why I could not access my online account information or use my debit card. I was transferred to 2 different departments and spoke with 2 different people who could not explain the issue to me or offer a resolution and stated that I would need to visit the bank in person to resolve the issue. I was unfortunately working out of town at the time this occurred and was nowhere near a Truist Bank. As soon as I returned home from my work trip (Friday May 12, 2023) I visited my local Truist branch. I explained the situation to the bank rep and presented him with the physical check that I deposited via the mobile app earlier in the week. He attempted to unlock my account but stated there was a note on the account prompting him to contact the fraud department. He called the Truist fraud department and placed the female rep on speaker so that both of us could speak with her. She was extremely rude and unhelpful. She explained that the check I deposited was returned as fraudulent which placed a mandatory 7 day freeze on my account. I told her I understood that at times banks place holds on checks to verify the accuracy but this did not explain why my checking account access was frozen as well. She could not give me an explanation but told me that, after the 7 day period, I would need to call the fraud department and ask them to initiate an investigation and within 24-48 hours they would be in touch with me if any additional information was needed. She suggested that I call my employer and ask them why the check was returned as fraudulent but admitted that this would not resolve the issue any faster. I have been with the same employer for over 20 years and all of my direct deposit and other checks are issued from the same bank. I asked her how I was supposed to access the funds in my checking account aside from the check in question. She told me I could not. I asked her what would happen with automatic drafts/payments that were upcoming. She told me she could not guarantee they would be paid since the account was frozen. At this point I have had 4 automatic drafts attempted to be collected from my account and were unsuccessful due to the account being frozen - my car payment, cell phone payment, TV/internet service payment, and a medical bill. My entire life has been disrupted by this issue. I am incurring late fees for the payments that cannot be collected from my checking account. I cannot access money for any daily expenses needed. I did call my employer who informed me that the check has already cleared their bank. So the check is not fraudulent and the funds are sitting in limbo for 7 days plus whatever amount of time Truist chooses to take to "investigate". This is the most ridiculous and life-disrupting event I have ever experienced and no one at Truist to this point has been able to assist me in resolving this issue.

*Thursday may 4 my employer handwrites me a bonus check on the company account...this check exceeds my current available funds in my checking account. I deposit the check through the app around 4:00 pm

*Friday may 5 at 7:00 am my debit card is declined when paying for breakfast. I immediately call the "844" number on the back of the card. They informed me my account was locked down and to call an 800 number with a Case Number that I am given. At 8:05 am I call the 800 number and give them my case number. I am informed I will no access to my account for 7 to 10 days until the check clears. I request the ability to access My Available funds and I understand the check needs to clear the electronic process. I ask for a supervisor and I am denied that access. I want an explanation of why I can't access my available funds..I am advised that I might can gain access to my available funds if my employer goes to his bank and has them write a letter (and have it notarized) that the bonus check is legitimate and cleared their bank at midnight on Thursday night / Friday morning. Once I have the notarized letter from my employers bank containing all of the above information,I take it to the nearest Truist branch and give it to the branch manager. The manager can easily send the document to customer service and my case manager. My employer does it as a favor to me. At 4:30 pm I call back the 800 number with my case number and ask for an update. This phone call lasts 1hour 37 minutes. After much back and forth, he informs me that the earlier instructions I was given are totally improper. The ONLY solution is for the check to clear and I can access MY money ...7 to 10 days. I inform this customer service agent that I will be receiving a direct deposit from my employer / normal paycheck on Thursday may 11 and that will happen before the 7 to 10 day window. Will I have access to my paycheck? NO, not until the handwritten check clears. As I have been told, my account is locked down.

So,I have money in my account that is absolutely available to spend.

I deposit a legitimate check AND I don't request the use of those funds until it clears the proper channels.

Ultimately, I am asked to not contact the customer service department any further. The matter will resolve itself in 7 to 10 days. During this long day, Friday may 5, my father suffered a stroke and I can't travel to be with my family, because I can't access my AVAILABLE funds.

I am a long ago contract holder of a savings account which began with the then citizens savings bank of forestville/district heights/prince George counties, Maryland. Area code ;20747. My last known address was at the corner of the then silver hill road and Pennsylvania ave apartments, right next to the adjacent high school parking lot. The apartment's name has changed, but the address, which to my best recollection and last investigation, is still the same.3510 pen book terrace? I reported the bank fraud to the local authorities and the wash'DC and Maryland field office FBI, The Maryland comptrollers office. When I last spoke to him and gave him my social security number did a state and federal each and he said that my monies has not been turned over to them for dormancy. So my funds should be actively out there in some other bank gaining interest, unless some kind of bank crime has happened. All of my earnest inquiries have yielded no gainful information so I am now assuming that the worst has happened? I am searching by my fingerprint, my password, my last known mailing address.407 brookside boulevard. Richmond VA 23227. My account number is being suppressed from my memory and all of my paperwork. Monthly balances, etc. have been stolen. As the result of a continued criminal enterprise conspiracy to defraud me of my funds by a cladistine mob of criminals. Computer piracy, etc. Please return my funds. Please stick to their policies governing tour employment:the ethical standards of employee conduct. Nondiscrimination against customers, etc. Your master files should ordinarily retain all of my personal information or are in your archives.

Approximately 90 days ago, I opened a personal checking account with Truist bank, using the promotional code CHKQ123TRUIST1. The promotion offered a $400 bonus to customers who opened a new checking account and completed two direct deposits. I called Truist on 02/11/23 to verify that the code was entered and that I would receive the bonus if I complied with the terms. A supervisor assured me that the promotion was applied to my account, and I had nothing to worry about. Based on this promotion and assurances, I maintained an account in compliance with the terms of the promotion. However, on 05/03/23, I called Truist to find out the status of the account. The agent transferred me to a supervisor who informed me that the promotion was not applied to my account, and there was no way to get the promotion that was offered, despite me opening and maintaining an account in good faith. I believe that Truist's failure to honor the promotion is a clear case of false advertising and is an unethical way for the bank to take advantage of its customers. I opened an account with the expectation of receiving a $400 bonus, and Truist's failure to honor the promotion is a breach of their agreement with me. I plan to escalate this matter to higher management within Truist and request a thorough investigation into the matter. I will also file a complaint with the Consumer Financial Protection Bureau (CFPB) to ensure that Truist is held accountable for its actions. Finally, I am considering closing my account with Truist and taking my business elsewhere if I feel that I cannot trust the bank to honor its agreements.

They will not help me regarding my dead mother's account, which is a trust account, and there are three of us trustees. I have a will, trust, death certificate to validate my identity and relation to the deceased and the account. I called Truist customer support and was told there is nothing they can do for me. They gave me no help, no ideas, no suggestions. WORST. BANK. EVER.

STAY AWAY FROM THIS BANK!

I recently had an unsatisfactory experience while opening a checking account with this bank. I would like to share my story to help others make an informed decision.

I recently encountered multiple issues while opening a checking account with Truist Bank online. Initially, when attempting to create an online account, I encountered technical difficulties that caused the screen to freeze. After repeatedly clicking the button, I was blocked from accessing my account. To verify my identity, the bank requested that they send me a text message, but they were unable to use the number provided as it was registered under a business account. Despite explaining the situation, the issue persisted until I provided a different phone number.

Unfortunately, my issues did not end there. When I attempted to log in to set up direct deposit, I received a notification that my account was blocked due to fraudulent activity. I was directed to visit a branch for further assistance, where I was informed that I had two accounts that were closed without explanation. The branch representative instructed me to wait for ten days before calling to request the return of my funds.

While I understand the importance of security measures, I find the handling of my situation by Truist Bank to be unacceptable. If the bank closes my account, I expect to receive my funds immediately. Waiting for ten days to request the return of my funds is unacceptable. I would like to caution others who are considering banking with Truist Bank to be mindful of my experience. They don't even deserve my 1 star.