Truist Bank (formerly BB&T Bank) – Page 31

I live in the small rural town of Elkton, Virginia. I just found out today that they are closing our local branch and removing the atm. This leaves customers with the only atm/branch available more than twenty miles away. REALLY ?
I am almost 70 years old and have been a customer of this bank for more than 25 years. I have multiple accounts but tell you now that if this happens I will remove everything I have from truist . Not one dime of my money will ever set in a truist account ! And it won't be just me. There are quite a few people in this area that depend on this branch. I'm sure you will see a social media campaign like you have never seen before.
So, if these potentially millions of dollars are of no consequence to your business go ahead with this slap in our face but you can quit talking about how customer oriented you are because that's a LIE. I see where you have been doing this other places as well. Always small areas. So, go ahead and just be a big city bank. You will loose tons of current and potential customers. And you can continue to to discriminate against rural customers.
PLEASE RECONSIDER

[protected]@gmail.com

There are two most common problems - one, there is a technical error message and the other states the dollar value does not match. Sometimes, you can re-enter the information (10 plus times) and it will take.

Although, the other day it deposited and two days later; received a message stating that the account is not readable with a $12 penalty.

During the BB&T/Truist merger, closed the closest bank branch to our home was closed. Consequently we had to look for an alternate convenient place to access an ATM. In our area, Wawa and Sheetz gas stations have PNC ATM machines that do not charge any service fees. While our "bank" was still BB&T, we were never charged an ATM fee when using the ATM at either the Wawa or Sheetz gas stations. Now that we are Truist, Truist is charging us a $3.00 service fee for transactions at the Wawa or Sheetz gas stations. When I contacted Truist, it was confirmed the service fee was being kept by Truist. PNC was not charging the service fee. I do not understand how Truist can justify this charge when PNC is not charging anything for providing the cash through their ATM machines.

Truist Bank is a joke. I try and log into Truist.com and I get The Service Is Unavailable! "The service you're attempting to access is currently unavailable. Please try again later or call for assistance".

Happens a lot! Fire your "Web Master"! If you have trouble securing your banking site, hire a real professional. Since you dropped BB&T, all I seen and have witnessed is a bunch of failure's to launch! OK/

The drive throughs are slow as hell, many so-called BB&T/ Suntrust and Truist banks have their lobbies closed. Covid? [censored]. we are wearing mask people! Please get with the program, have a better web site with a secure login and speed up the damn drive through's. This is like a Mom and Pop Store!

Let's see how professional you are by contacting me with an answer. I won't hold my breath!

[protected]@gmail.com

This is ridiculous! Sitting in the drive thru 45 minutes just to make deposits. The line in 2 miles long and the lobby stays closed for customers. Since the closing of branches in Claremont. NC...I have to go to Conover and everyone else has to do the same. The next branch would be in Newton. This branch is too small can't handle the load and ATM is in there of one of the drive thru lines...only 2 lines! Tellers are do slow...come on its time to put back the other branched. I have several accounts and Hate to leave, but I'm thinking about it. Do something quick!

I was told I had to go to a branch to re-establish my online account. The nearest branch is 20 minutes away as you have no branches in my state (DE). Also, there is a pandemic. I offered to text or email my drivers license but was told that would not ne possible. What is going to happen at the branch that can't happen over the phone? I spent 50 minutes on the phone being transferred from one place to another without satisfaction.

I am a new customer. I just opened a checking account with truist so I can have access to my heloc. I didn't want to do it, but I had to.

This is the worst bank I have ever worked with. I am trying to transfer funds to pay for home renovations, and this piece of [censored] organization holds transfers, charges you for internal transfers, and then blocks access to your account.

An hour plus on hold to talk to a representative. This is unacceptable.

I cannot wait to close my account with this piece of [censored] "bank."

I've been a client of BB&T for over 17 years with multiple accounts. My daughter also had an account with BB&T which was absorbed into Truist. I work in the financial field. Truist has 'reverted' to an accounting method that does not give an accurate total in your accounts, so always look at your full account information to determine what funds you actually have available. Truist also blocked an online purchase to a UK company, although my card is open for international transactions. Even though I sent a reply within seconds to their text message asking me to confirm the transaction, they did not release the transaction. Then they bombarded me by email, text and phone calls/voicemail to contact the fraud group. It have now been one the phone for more than 3 and a half hours on 2 separate days and STILL HAVE NOT SPOKEN TO AN ACTUAL HUMAN. Looking to move to a new bank

From November 30th, 2021 to December20121 3 my account was charged $444.00 on overdraft fees. By Truist Bank; my account was opened at the Colonial

Beach, Va 22443 locatrion 6 years ago. I have never had an overdraft or any kind of problem with this bank until recently. The bank should have called or emailed me to inform me of the shortage in my account. Best Frank Kalita

I've been banking with SunTrust for nearly 2 years. I own a small business and routinely deposit checks from clients ranging $500-$6, 000. I have never had a deposited check be returned due to non-payment. Not ever. I deposited a check in the amount of $1500 on Friday, December 10, 2021 at 3:03 pm using the Truist mobile app. I immediately received an email that stated the deposit would be released to my account on 2 separate days. The first amount of $225 would be available at 9 am on December 11 and the remaining $1275 would be available on Tuesday, December 14 2021. I can't remember the last time a check was held even partially, but these terms were okay with me. Imagine my surprise when I looked at my account on Saturday morning and saw no release of $225. I called the 800 number and was advised of a wait time around 20 minutes. An hour and 33 minutes later a representative finally answered my call. She informed me that the check had been placed on an extended hold and that I would not have access to any of those funds until December 21! She also had no record of the email I was sent. I contacted the client who wrote the check and they were able to immediately show me proof that the funds had cleared their account. He also sent me screenshots of the check image containing my signature on the back as additional proof. I went to my local SunTrust branch and spoke with the manager John Quinn. He was unable to do anything to help me. He stated that if I were a BB&T customer he would be able to remove the hold himself, but because I'm with SunTrust he couldn't help at all. How is this an acceptable way to run a bank? If your client can provide proof that the funds have already been received by Truist, why in the world would I need to wait an additional 7 days to access my money? It is 2021, there is someone in a department that can see the check has cleared and release my funds. I will never deposit money into this account again. Lesson learned.
Worst customer service experience I've ever had in 39 years of life with a bank. Absolutely ridiculous.

Since this merger has began, the rules and rights of the clients no longer exist. For example: if you ask for a cashiers check or wire transfer, you have no right's to ask why it's not going to be done. They simply refuse & ask you to close your account. Also. If you may have large sum's of money in the bank, you are now charged for checks. Fee for transfer to a local bank's. I have been yelled out in person, on the phone after waiting for hour hold time. My next complaint will be with FRCA and inspector general. The mistake's are never corrected.

Truist took over my account from SunTrust. Today, they sent me an email stating they locked my account and are forcing me to reset the password. Password resets on Truist and SunTrust don't work despite me entering correct data.

I called the customer service line listed in the original email. The wait was about 30 minutes. The rep took my personal data and said I should receive an email with a rest link within 15 minutes. When I asked if we could speed up the process, he said the system is on an intentional delay. I asked if he could stay on the call until I receive the email, just in case I have problems--so that I don't need to go through another 30-minute hold time.

The rep stated he had a long line of people on hold. I suggested this might be Truist's fault because it had locked accounts and forced customers to call in. I requested to speak to a supervisor. The rep told me no supervisor was available. When I asked when one would be available, he said the supervisors have all gone for the day. When I asked if he was working without supervisor support, he said no. When I asked to speak with a supervisor, he stopped talking and put me back in the call queue.

So far, I have been on hold for over 80 minutes. Perhaps it's obvious by this point: I still haven't received the email that was supposed to be in my inbox 45 minutes ago. No, it isn't in my spam folder.

I am flabbergasted that Truist forced me to call them because the password reset on their websites do not work--and then the staff acts as if I am taking up their time. I told the rep not to complain to me about a long hold queue because I didn't ask to be forced to call him. Truist staff complain that customers are calling, but customers are paying for the privilege.

This incident alone tells me all I need to know about Truist: they obviously don't care about providing support to customers.

Truist is SO FAR behind the quality that BB&T offered, there is NO comparison.

Today I went to check balances on my accounts and with displeasure I found it now is more of a manual system. Each account required a new call and entering account numbers. Previously, one call, without entering account numbers sufficed. They also did away with PIN use. I wanted to email corporate offices or customer service to express my displeasure with the change but they have no email address to express concerns. What a shame! I foresee a lost of customer base if customer satisfaction and convenience is not one of high priority in the business model.

I'm Queen Of the World ..I'm making A complaint.

My mother is a dementia patient and lives in South Carolina. I am on her account and have managed her finances and paid her bills for over 9 years using the Sun Trust App.
you switched to Truist app and now, even though I have all Powers of Attorney on file at Sun Trust. You are not able to activate the new Truist App with out her consent.
I now have to drive to South Carolina to handle this matter in person. My plan will be to close the accounts. Your bank has lost the personal touch we valued over the years.

I paid my credit card off and I actually overpaid the account so I transferred the overpaid money back into my checking and they charged me ten dollars to get my own money back. That is corrupt! Then I tried to call a representative from Truist and I was put on hold sixty minutes……yes that is not an exaggeration it was sixty minutes and I never got a representative. I had to hang up.

lAST MONTH ON THE 1ST OF NMOVEMBER MY LIFED INSURANCE PAYMENT WAS WITHDRAWN FROM MY ACCOUNT LEAVING A FGEW DOLLARS LEFT I HAD APPLIED FOR OVERDRAFT PROTECTION SO THAT MY ACCOUN T WOULD NOT ACCEPT CHARGES IF I DID NOT HAVE THE MONEY TO COVER IT I ALKSO HAD MY CREDIT CARD TO BACK UP SO I WAS DOUBLE THE PROTECTION WHEN I WENT TO BANK TO WITHDRAW MY ZELLE FOR 200 DOLLARS MYT ACCOUNT WAS OVERDRAWN BECAUSE OF MY FALSE CHARGE FOR 15.00 UNAUTHORISED FRAUGALENT BUT EVRN WITHOUT THE CHARGE MY ACCOU NT SHOULD HAVE NEVER BEEN OVERDRAFTED TO BEGINJ EWITH IF THE MONEY WAS NOT THERE AND AVAILABLE NOT ONLY THAT MY CREDIT CARD WAS THE ONLY CARD I HAD TO USE TO WITHDRAW CASH OUT OVER THAT WEEKEND BECAUSE MY OLD BBT CARD WAS NOT WORKING SO IU HAD TO TRANSFER FUNDS FROM MY ACCOUNT TO DPO A CASH ADVANCE AND EVEN WROTE A NOTE WITH THE TRANSFER SAYING MY CARD BWASNT WORKING FOR ANY TRANSACTIONS WHENN I BRANG IT TO THE BANK THEY ALSO COULKD NOT GET MY CARD TO WORK THEY THEN FINALLY GAVE ME A TEMPORARY CARD. THEY NEVER FIXED THE FRAUD REPORT I MADE A CLAIM FOR AND THEFORE MY 130 DOLLARS OUT OIF THE 200 I WAS SENT ZELLE WAS USED ON MY ACCOUNT FOR OVERDRAFTYS AND I ONLY RECIEVED 60 DOLLARS FROM MY ACCOUN T . I HAVE HAD OVERDRAFT POROTECTION SINCE I OPENED THE ACCOUNT 2 YEAQRS AGO AND THEY NEEVER HONORED THE OVERDRAFT PROTECTION LEAVING KME WITHG HGaving to poay the overdrafts and i have accumulated over 600 sice oppening my account even after haviung over draft protection they gave me 2 lowsy credits for 36 a pierce and have not called or fixed my account since i went into the bank and called customer service a guy named michael said he filed the Treporet and i kepot getting transfeered and hungf up on and not only that im unable to see my onmline credit card transacvtionz. i would like my 600.00 back since i applyed to recieve overdraft protection and threy keeop allowing my card to be used if money is not avaialbe. i also have still mnot recieved my debit card. they say they put overdraft protection but my accoun t on the customer serfvice reps side sasysd i never applyed for it thats not true i applyed for the credit card protection also so why wouldnt i have both? andnd not appkly for the other protection doesnt make sense thats their loop hole to try to make it aLRIGHT TO OVERDRAFT ME AND MY AUNT HAD A OVERDRAFT FOR 5.00 AND THEY OVERDRAFTED HER 36.00 THATS IUNSANE SHE HASD THE KIND OIF PROTECTION I GUESS THAT THEY DECIDE IF THEY WILL PAY THE CHARGES WELL I THINK SOMEONE WHO PAYS 4000 A MONTH IN DEPOSITS DESERVES A 5.00 CREDIT ... OBVIOUSLY THEY OPOTED TO CHARGE GER WHEN SHE GOT HER C HECK GTHE HAD ACCUMULATED OVER 400 IN FEES. THE PHONE LOINES ARE ALWAYS BUSY CUSTOMER SERVICE IS NO HELP THEY HAVE TOO MANY DEPOARTMENTS NO CROISS TRAINED EMPLOYEES AND GIVE NO BONUS TO CUSTOMERS OR HELP FOIR BNOITHING... MNO WONDERF WHY THEY CHANGED NAMES IM STILL WAITING FOR MY CALL BACK FROM A SUPERVISOR

Made the final electronic payoff on our car, which was $5, 668.93 on 12/01/2021. The first time I tried to make the whole payment of $5.668.93, system advise they couldn't accept over $5000.00 online so naturally I didn't receive a confirmation number. I logged out and logged back into the system and made two separate payments, $5000.00 and $668.93. I received confirmation numbers for both. On 12/02/2021, my husband checked the Bank saw that this Truist Bank had send in all three amount, $5, 668.93, $5000.00 and $668.93. I received a Large Withdrawal Alert for Privilege Checking from our bank 12/02/2021, went to the bank, talked to 2 bank employees and they claim that couldn't help, even though I told them what had happened. So now, of course Redstone Federal Credit Union allowed all 3 of these transactions to go through, charged us an Overdraft Protection Deposit of $900.00. We are both retired, in our 70s and on a fixed budget but it doesn't matter to either of the banks that they mess up our savings and caused problems to everything else we called ourselves doing right. I have called Truist over 50 times back to back. Our bank allowed them to take our funds in one day, but they claim we will have to wait weeks before we can get our money back that they took.
[protected]@bellsouth.net. I never received confirmation for the $5668.93, but guess it didn't matter because they went in anyway.

Friday, December 3, 2021 - I go into the bank on the 3rd of every month. Since I am Payee for 2 different people, I need to take care of their money separately. I called to ask if I could go through drive-tru, as I only have 15% of my hear working & am in Cardiac Arrest & was told if they weren't busy. When I went through the drive-thru, I was told that I had to come inside, or I had to do ALL of the accounts together, which means they put all the money together, which I cannot do, because these are Social Security Checks. When I went inside I always write out a check & give them a slip with how I would like the money back. The woman got 1 incorrect & when I asked her if she could fix it for me, it was a problem. When she comes to give it to me, she tells me this was $100; here was the $40 in $10's & 5's & the rest in 20's. She NEVER counted it to me, so I sat in the chair and counted it, before I left. I am 77, disabled; have 15$ of my hear working & use a cane & this was how I was treated. There was no one in line in the drive-thru when I got there. I would have been happy to do 1 transaction at a time and go back around if necessary. My issue was I was having a hard time walking and being able to breathe. They have NEVER treated me like that & I have been with them for over 50 years. It took a lot out of me to try and get inside & do all that standing, etc. I have NEVER asked them to do this for me until now. They were so nice to everyone else that came in there, which they have always been with me until that day. I think it was most unprofessional & showed NO EMPATHY for someone that needed a little extra help at this time. Thank you!