Truist Bank (formerly BB&T Bank)

Today I just went to my Truist branch near me and they fixed my account login information now they don’t recognize I’m email or passwords but try to charge me for my account and they have low Savings interest rates I am very disappointed in Truist and will never recommend anyone to them during my lifetime, point is if I was just there today why do I have to go back and do the same thing twice yous can’t follow simple directions but force me to comply.