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I bank at Truist but not sure why... They should do a DOGE REVIEW and eliminate all their branch locations — totally worthless.
I have had to get 3 new debit cards in one year — they stop scanning because the card is so cheap. To get a new card is a challenge. It takes about 30 minutes on the phone — they won't expedite your new card to you — claim it will be mailed 5-7 days.. they say you can get a temporary but they didn't work-takes 48 hours to activate — I'm a WEALTHSCAPE CLIENT with Truist but apparently that gets you nothing — just a frustrating exercise dealing on phone or in person
Recommendation: Try another bank!!
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As a client of Wealthscape, being treated like you’re asking for handouts—constant card failures, no hotlines, broken temporary cards, and sluggish phond marathons for basic tasks—unpaid banking? That's nothing short of exquisitely designed torment. You receive dollar store service in return for high-end business. If this is what they call "elite treatment," I can only imagine how terrible the regular customer support slot is. You deserve better, like they have stated before, they are not the answer.