Truist Bank (formerly BB&T Bank)

I am filing this complaint against banker Jazmin Bailey.She screamed at me from across the room"take off your sunglasses this is a bank^,while dealing with another customer..There is no sign about sunglasses posted anywhere.There is no security there to kindly enforce a rule.Its very unprofessional to scream across the room at someone.She could have asked nicely or spoke to me as a human.but she spoke down to me because I am a color person..not right.i been a customer for a couple years and never had a problem like this.I am about to close my account and make sure no one I know uses a bank where color people are not treated equal.I work and pay taxes just like everyone else to be treated like I don't belong there..sunglasses on a sunny day is a regular that..this happened on 4/15/2022 in the market street bank.once I went to the window she continued to speak down to me and said she doesn't have to service me..I am very unhappy with this treatment...

I just received a text telling me my account is on hold related to unauthorized activity. The phone # it came from is [protected] the link they gave me is

truistweblink.com/ What's up with this? 4/16/2022 @ 407pm

So now your message states it will unlikely gain attention?

HELP! that enough characters?

Suntrust used only American customer service personnel. The "new" Truist is not! They barely speak English. I was on the phone for over 22 MINUTES which is a waste of my time. Make this a FORMAL complaint. Date and time was today 4/15/2022 at 1:15 PM. If you want more details call me...

John Shelley

[protected]

4/15/2022

I do not want any and all of my personal information and transactions to be viewed online. Nothing paperless. Thank you.

Margaret Kiel

I called today to find out why Alerts concerning a transfer of funds were sent to an old email address. The young ladies English was a bit iffy. She claimed there was no record of our old email, **@att.net when it should be **@hotmail.com, in your system. But have alerts from 4/3 and 4/4 from Truist about this transfer. They didn't go to the email on record. Luckily we haven't closed the email account, but will be shortly. If Truist sent us Alerts then obviously the email is in your system somewhere. I need it removed.

I tried to reply to one of the emails, the address that populates is [protected]@fs.marketing.truist.com

When i open the email the address the alerts came from is [protected]@message.truist.com

So, since you know what email account sent the alert you should be able to remove the old email address from your system.

I will also complain that being able to reach someone when you only have eastern time zone times is a pain. Your chat session is never up. This makes getting help a real challenge!

I also had a charge denied. Took a bit but finally was told the expiration date used was wrong. Funny, would have thought that deserved an alert but never got one.

I had better response and customer service when you were BB&T. Wish you'd go back. May look for a new bank if this kind of customer service continues.

Why is no one answering the help lines anymore? On hold for 2 hours to resolve a business banking issue is totally UNSAT. Truist has messed up my PIN and my credit card limit. Nobody to talk to.

Why is no one answering the help lines anymore?

Truist shut down a BBT branch in Dunwoody, GA where our family had a safe deposit box for many years. That box has disappeared.

I asked the branch to let my sister in Atlanta retrieve the box, but she was not on the account, and they said that they could only add her if she and I were in the same room. So I went to Atlanta, but they had fired the employee, and they said they had no record of our conversation. They said they would have two people open the box, send it to Florida, and then I could get the contents.

I have pursued every phone number and every channel. No one at Truist returns calls. For a good time, call their special safe deposit number: [protected] x4. After 12 rings, a disembodied voice says, “Sorry, Safe Deposit Box is not available." No one calls back.

Two weeks ago, I sent a letter by Priority Mail to William H. Rogers Jr., Truist CEO. I detailed my extensive efforts to find the box in their system. No response. Today, I am enlisting Senator Cory Booker, and asking anyone in banking, law or any related field for advice.

I am astonished that it has come to this, but Truist must be an incredible mess to treat its customers this way.

My elderly mother in law has a house payment that she makes to truist every month. Recently she has not been able to make a payment and they said it was in charge off. She was sent no paperwork whatsoever and we have been trying to get truist to take care of this issue and they give an 84 year old the charge off number to call herself and she is confused as to why she cant make the payment. The number she has been making the payment to says it is a bankruptcy and recovery number but her home has never been in bankruptcy. We are confused as to why no one seems to have any paperwork and why we cant view the paperwork or even given a copy of the loan paperwork on her house. We know she is behind and all we want is a copy of the paperwork and how many payments we need to make to catch her up.

Fraud “faster” payment detection representation so far been on hold for help reopening my account 2 hours, 11 minutes. Totally unacceptable! Went by the Advance branch while in hold, for help, and they also got out on hold at my 90 minute mark.

John Nelms [protected]. [protected]@aol.com

We started our account with the Colonial Bank nerly 20 years ago. However some years back they were taken over by BB&T. This Bank was fine and we found them very helpful and efficient. But now they have been taken over by

Truist of 2300 East Colonial Dr, Orlando FL 32803 the service is terrible.

They do not answer any of our emails and are always busy on the phone. We did once speak to the branch manager a Tanya B Ault who apparently is vice president but she's too busy to help. No one in the branch reads any of our emails apart from a reply in one line, "come into the branch to sort this out".

Sort out what! Nothing has changed from our account. That's the last we've heard from them. We made it quite clear as we our based in the UK, we can't just come into the branch to sort things out. All we require is for them to operate exactly as BB&T did before! At the moment our money is locked into our account with no access.

Dear Suntrust now Truist (Whatever kind of a name thats supposed to be) you need to consider opening on Saturday and Sunday. You may have not noticed yet, but we students are in school from 8 to 3, and you close at 5. That only gives us about 1 hour to get to the bank, figure out what were doing, get our money together, etc. It is better to have more time so we do not feel rushed. A Sunday is a great time to get this done, from 9 to 12, when not much else is going on. Also-online banking should not be an option on a smartphone, so that less scams/fraud will happen. I have heard the complaints, a simple solution is to shut down smartphone banking. Please quit listening to these lazy coustomers that clearly don't know what their doing, can't drive 2 miles to a bank, and don't know how to use their time wisely. Amen...

My account has been blocked since Wednesday April 06 2022. I called the bank and was told to go to a branch which I did today April 08 2022 and nothing was done about it. I called the fraud department and nobody answered, I was waiting for three good hours just listening to the background music playing with no one picking up to help me out. I do not know why my account has been blocked but I would appreciate it if I get a reply to help me unblock my account. This is my account number [protected]

Name:Sonia Boadi

Email: [protected]@gmail.com

Contact: [protected]

Time about 11 PM. Clicked on my Truist favorites link and got an "Access Denied" page. Tried their automated phone system, no recording about an outage, nothing on it addresses this problem. It asks for full SS and account numbers. That's poor security, the last four of either should be sufficient since the system can read my phone number to ID me.The "Access Denied" includes "For security purposes, we have temporarily suspended online access to your account." Doesn't say why, or how long. singles out "your account', like you're the only one they've blocked. That is scary.

Now I'll be up all night trying my account over and over, hoping it's just maintenance that will clear up during the night.

I need to correct an excess contribution to my health savings account, and mailed information in over a week ago, but no one calls me back and the number that was provided to me [protected] is always busy. I need to take care of this by April 18, but having no luck!

My first Debit card didn't work, took to long to get replacement, my wife's card has been compromised 3 times! The App was better under SunTrust, the changes Truist has made are terribly. Customer Service is horrendous and the local branch on Paul Huff in Cleveland Tn. is run by a rude [censored]! We are looking at other options to do our banking because we get no answers from Truist! Latest incident was 4/6/2022

I am trying to obtain my lien release paperwork for my personal vehicle. I made the request on March 7, 2022 and was told my document would be expedited to me. I received nothing for over a week before calling again. I called again and was told that my request was processed on March 18, 2022 (11 days after my initial request). It is about to be April 7, 2022 (30 days after my initial request) and I have not received this vital document. When I try to speak to customer service rep I am constantly put on a waiting list for more than 60 minutes and then passed to another department. where I am forced to wait another 60 minutes. I need to speak to someone from the Archives Department to get an update on the status of my document.

After hours of waiting to get help on the phone and visiting the branch I still can't get onto the internet Bank account.

My name is Daniel Zuluaga On your branch located at NW 1st Street and NW 12 avenue in Miami Florida in the little havana area , I went to withdraw money ,I was the first one on the line so a teller called me when I arrived at the window she told me she was close for the moment do the teller next to her called the next customer , I went to that teller and for some reason she told me that I was not the next one on line that I was in the other window so I showed and told her the next window was not doing operations so I said I want to withdraw money and she told me that she was not going to help me , then a customer on they line told the teller that I was the very first one on the line , anyways the teller refused to take care of me , when I said I am not leaving you have to help me I am a customer she said no I will not you have to leave and I said this in not fair is not right she then in an very impolite manner she told me to leave and I said no , then she said don not you speak tome like that and I replied you do not speak to me like that then and I raised my voice then the Branch Manager came to me in a very unprofessional and agresive manner with another employee that works in a desk and kicked me out of the bank and threatened me with the police , I asked them to hear my side of the story I wanted to tell them what happened but they did not want to listen and kicked me out , this took place on Monday April 4 of 2022 around 12:30 pm, so I wonder is this the way Truist bank treats it's customers I was so humiliated ,upset and afraid that I will be looking for a lawyer to sue the bank. the teller and the Branch Manager.

my phone number is [protected]

I have a car loan with suntrust and all payments went fine. Are last check to them did not go either because the loan number changed when it went to trust or it was lost in the mail so we paid by phone explained we were canceling that check then we were charged for reversing a check which they had said they did not get. I called to get on auto payment and to get them to get rid of the $15 charge I had to wait an hour on hold when I asked about the charge I was hung up on and then had to wait another hour on hold hopefully when they answer again. This can be resolved I just what to pay and not have a hassle every month