The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
TJ Maxxrudeness of staff to a customer

I was with a friend who wanted to get a promisded price reduction on a Juicy Couture bag. The bag was slightly damaged and the manager said that she could get a 10% price reduction. My friend did not but the bag that day, but returned the following day to purchase the bag. She told the cashier that she whould get 10% off; the cashier did not believe her and a major fuss was made about the price reduction. Eventually, the manager backed up her story. One if the cashiers loudly said "why didn't you but the bag yesterday?" This was mean and rude and disrespectful I said that in today's economy the store should be glad that someone is willing to purchase a non essential designer bag. Noone was polite to my friend and I felt impelled to write this complaint. The staff needs to act pleasant, courteous and professional. The sales staff at a nearby Sears is extremely courteous and extends themselves trying to help customers. TJ Maxx needs to properly train its staff. Shopping should be pleasant and not a demeaning experience. By the way before price reduction the bag was $229.. staff should have been willing to make a discount for a damaged item and sasy thank you at point of purchase.

Responses

  • Jw
    jweed24 Jul 16, 2011

    ...steal it...[censored].

    -1 Votes
  • Sa
    saveyshopper1 Feb 09, 2011

    You losers think you are entitled to something because you shop in a store. Thats ridiculous!! If you don't like the price, don't buy it... someone else will, and the store will be happy they aren't dealing with your stupidness anyway!! Stop thinking you are entitled to something... people like you are the reason this country is so jacked up anyway!

    5 Votes
  • Ab
    ABC1234 Jan 12, 2011

    Wow yes Tj Maxx is a DISCOUNTED STORE ALL READY. Corporate makes the rules and the first mark down is 10% its an as is price too. Why they were mean was probably because it was a lil scratch and u wanted alot off of it. yeah its not a yard sale we dont bargan... you dont go demanding how much u want to pay for something either.

    3 Votes
  • Pa
    paksomoma Jun 29, 2010

    Yeah, if the bag had damage and the manager said you could get a discount then there is no problem. Did you make it clear that you had already asked for a discount to the cashier who was rude and probably was irritated with you for making her look like an [censor].

    0 Votes
  • Tj
    TJ Maxim Apr 01, 2010

    the 10 % is not guaranteed. It's more of a symbolic shut up and stop begging for discounts gesture from TJ Maxx. TJ maxx can't even pay its employees enough let alone train em...

    4 Votes
  • Wo
    worked retail for 40 years Mar 28, 2010

    Who are you to expect a discount on an item--what do you think TJMaxx is a flea market, yard sale where you can barter for a price--this is a discount store, you couldn't decide what you wanted that day--I bet you went somewhere else to purchase the same purse and they wouldn't give you a discount so you went back to TJMAXX and expected the same curtesy--I bet the same employees were not even there the second time you went back, they don't know you were there before--and don't care either. If you see something BUY it then and there, you don't want it DON'T buy it. GET A LIFE If you are so CHEAP just shop at yard sales where you CAN barter for the price

    3 Votes

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