Tim Hortons

I live in Laval, Quebec and I have never been through so much aggravation placing a simple order for a breakfast trio. A simple egg sandwich with English muffin a hash-brown and a coffee for two people. I went with my partner to this Tim Horton's on Des Laurentides near d'Agenais in Laval and yet again with new employees who don't understand how to enter a simple order make a mistake yet again. We asked for two trio's and they again forgot the hash browns. Instead of giving us the hash-browns for free they wanted to charge us for their mistake on top of it all some young black girl gives us attitude because there is no active manager at this or other restaurants. She actually wanted my wife to go behind the counter and get our hash-browns ourselves. No respect just attitude. We have her picture. Some employees were horrified at her behavior. One in the back tried talking to her. A new Arab woman made the mistake.

Very poor training and poor stability of workers. No one sticks around. They can't seem to maintain and good work force.

The recent 2023 Legends Hockey Card promotion was a real stunner this year. Great looking cards but….

The promotion advertised on drive thru boards states to the 29th of May.

On Sunday May 28 my nephew and I took a drive out to Hamilton after exhausting all Etobicoke locations in my vicinity.

Imagine my disbelief and suprise when we hit up EVERY Tom Hortons between Hamilton, Burlington, Oakville, and Mississauga. All SOLD OUT!

Hard to believe. Yes the cards were popular. But all SOLD OUT?

I don’t believe it. Not for a second. I have been buying the cards diligently for my Nephew. Who sent the order from Head Office that all Tim’s pull the remainder of their supply of cards the day BEFORE the promotion was to end.

My Nephew doesn’t care about the up-to-now fictitious Collector card(s).

He’d simply like to complete his collection.

Please help him achieve this goal,

Sincerely

Oldrich Pelich

Tim Horton's facility located at McCallum Rd in Langford, British Columbia is a very dirty store. 2 Days ago I entered & went to the Men's washroom only to find a black Garbage bag over one of the urinals that has been there for several months. The both sinks were so DIRTY that I wouldn't dare wash my hands in them, numerous tables with food & coffee cups all over & the floor was filthy. This facility used to be clean & organized & lately it has become VERY dirty & not somewhere I want to visit. Something needs to be done immediately.

I worked at Tim Hortons in Barrie, customer service was key, fast service , clean , friendly staff and store. What Happened to YOU! ! I now live in Elliot Lake, Ontario, the counter staff wouldn’t even take the money from my hand, leave it on the counter she said, and then I had to pick up off the counter. The staff make you wait at the counter , while they serve drive-tru and mobile. Don’t forget that customer service made you what you are today. Thank you, this probably not make any difference, but you should know what’s going on in your franchise. Thank you!

For about the past two weeks I have been watching, playing the hockey game on your app, placing my bets every day, and knowing that some of the bets I played have scored goals but I did not receive the points for those goal scores. Could you please look into this and advise me? Thanks a million. Players which I have picked scored but I did not receive the points for the goals scored. Instead I was deducted points when I made a purchase for two coffees and two cheese bagels and paid by cash.

This is regarding the location 11 Davis Way Stony Mountain, Manitoba, R0C 3A0 [protected]. I usually go there for my coffee or lunch. There are so many times, the coffee is not fresh when I ask if it was this fresh coffee,  i have had that coffee every day for 12 years and I know when it is fresh but they treated it so badly and rudley. I ordered more than 10 cups of coffee for my employes and today 05/14/2023 i went there and ordered coffee as usual but coeffe was not fresh, when i asked for manager the girl was at front said manager is not available, and  Assistant manager Mika came and , she said do whatever you want to do we cannot do anything about it, she was so rude. Seems like she even doesn't understand that she is dealing with customers, the type of customer services they are providing is totally unacceptable. the customer is the ov=ne who is giving Tim Hortons business and they are getting paid. 

For more than 2 years, l have been coming here to Tim Hortons at Harwood and Rossland in Ajax, Ont. In the whole time, the sugar dispenser has been malfunctioning by shooting out too much sugar. I mentioned it to the manager over two years ago and he just replied with an okay. To this day, over 2 years ago, it still isn't fixed. I have to measure my sugar at home, put it in a sandwich bag and carry a mile away to where l walk every day. I wish they could fix this problem. I would be very happy.

I won free coffee for 7 days but I only get to use 6 free coffee’s as u count the supposable first day a win, but the game didn’t finish till the next day as the game started at 10pm and didn’t finish till after midnight so I couldn’t be allowed to get a free coffee! U need to change it so people are allowed to have 7 free coffee’s and enjoy them! So please allow me my 7 day that I won fair and square my free coffee please and thankyou and give me back my 11 cents for the extra cup u charged me for a very hot Black coffee to hot to carry and they never gave him a tray to carry it! Signed Cathy Mohr email address [protected]@yahoo.ca

Carbonear NL location.This is the worst location in the entire province. Lack of staff both drive thru and counter.No movement in drivetrur no matter time approx wait time is 45 mins and not even busy .Inside is worse with no movement for 20 mins standing in line.I am a frequent traveler all over the island to many Tim Horton locations with much better service new management has failed tremendously to address any issues .I'm done with Tim Hortons big time .many many complaints about this location.