Tim Hortons reviews and complaints 1
View all 3010 complaintsTim Hortons - service
I went to this location with my own travel mug, which I told them about when I ordered through the drive through. When I got to the window, instead of filling my cup as requested, they poured it out of a disposable cup in to my mug. I refused & went to 711 where I never have an issue with this.
I have my own mug to help the environment, so pouring out in to a disposable cup & then in to my travel mug defeats the purpose.
I have gone to other Tim Horton locations & not had this issue. Please tell me what your policy is regarding this. Also, how you are going to make this up to me.
Thank you!
Anne Schram
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