Tim Hortons
reviews and complaints

I contacted Tim Hortons after somehow ending up with a balance on an electronic Tim Card which is only accessible from a Smartphone which I don't own. I do have a physical Tim Card and wanted to switch the balance to that card but there's nothing on their website to allow me to do this. When I emailed their Help Desk I received totally useless instructions on how to link my Tim Rewards card to multiple payment cards — their response had absolutely no bearing on my original question.

We bought the soup at the grocery store and when my wife open the can and poured it in the pot we found a big piece of blue rubber material almost looks like a piece of balloon or something like that I do not complain much about anything but that was pretty gross to see and it just turned my wife of buying soup I do not know the problem or how athis could happen but I think you better check it out yours respectably paul roussy

Hello I was a customer at you location in the town where I live which is parry sound Ontario. I ordered a bacon breakfast sandwich and was given a very cold wrap as you can see in the pics it was discussing and not desirable this location is known in town as the dirty Tim hortons in side and out is very unkept .and the staff are unprofessional. Thanks for listening

on march 14 i won a $25 gift card i went to 2 tim horton stores in wallaceburg ontario they could not tell me how to redeem it i called tim hortns 5 times still nothing does anyone there know what there what they are doing ?i left my phone number and still no one called back what kind of customer service is this? on the bright side i will save a lot of money by not going to tim hortons

Apparently now you make all download an app and if anyone can't do that no other choice. Even with app nothing to scan. Apparently you have to ask the cashier to scan although not sure of that either. I have the app. Didn't want it but for contest had to have it. Nothing to scan with it. I looked all over the cups, muffin wrappers, etc. There isn't actually anything to roll up at all. This is a bit of a scam to get your app onto everybody's phone. The cups say app or online, but nothing online either. Not at all impressed.

Hi,
I'd just like you to know that I thought I would try a package of your coffee because it was on sale at Save-On Foods. I don't go shopping during the pandemic, so Save-On pick out my order & deliver it to me. When I opened the bag/pouch of coffee I found that it was only half-full, so I thought I should let you know, so you can check where it was packaged & that they didn't half-fill thousands of packages.
Thank you,
Laurie Mark
PS The Save-On store is in South Surrey, B.C., Canada & if you want to let me know how you did my email address is '[protected]@hotmail.ca'

Your new roll up contest does not allow seniors on fixed income access. I have been a loyal customer since 1964 when the first store opened in Hamilton. I can't afford a cell phone, cable or internet. One of my only luxuries is my Tim Horton coffee each day. I don't drink, smoke or do drugs my coffee with friends is my main pleasure. I live at 280 Miller Rd. Dutton On. N0L 1J0 please send me an explanation by mail to the reasons we are now not included anymore.

I went to this lake shore location and order sausage on bagel.my bagel wasn't upto my expectations upon request for making new one the guy was rude to make it again.

Hello, I visit Tim Hortons daily and ever since the roll up the rim started I have not been able to open my app and scan to get my rolls. Its worked only twice since the roll-up the rim started... Please bring back the roll up the rim on cups instead of having to use the app, it's a big pain in the butt, especially when I never get to claim my rolls.

Hello I was wanting to find out something why was it when they had the cup for roll up the rim even when you took free one in you always got another cup to roll up but why with the new way using the app on the phone you dont get the extra roll even if you claim a free one you will only get a roll for the one you pay for and not the free one like you did when you used to have to roll up rims on the mugs .

8 out of ten of my last visits to the local Tim Hortons in Little current Ontario were either wrong or missing something. Today is where I draw the line I asked how to redeem my prizes I was instructed to activate it and ask at speaker then I handed my phone to redeem the roll ups on today's purchase and they took my cash and said it was too late then didn't give me my rewards. If it was any other worker I would probably just let it go but we live in a small town and I am aware that this girl named Christy that served me was fired from a previous job at the local shell gas station for stealing air miles. For all I know I could have won a car but will never know now because of this issue

I was at drive through waiting for my order to be taken, I heard a faded "hi" but assumed she is collecting money at the window. After a 1 minute I heard "do you wana order or not". At this point, I told her first of all it's "Welcome to tim Hortons, may I take your order please." She said you don't know to tell me. What you want to order? I was very upset but I went ahead with my order. She punched it exactly what I ordered, at drive through I got wrong order. I parked and walked inside. I had to tell them multiple timed I want ice coffee extra sweet. One worker said you can be polite. I was very angry at this point. They messed my order, I wasted my time bringing it in, didn't understand what I am asking for, now she said I needed to be polite. Very poor customer service. 7288 Kingeorge hw

I have been going to Tim Hortons, at 1410 Elmwood Dr. for almost 20 years now. In the last two years I have had a hard time in getting a hot cup of tea. I have talked to the staff, the manger, Once I got mad about it because they joked about. Because I got mad about it, I was asked to stay out of the store, and only use the drive throw. So I did and still got warm tea. Seeing that in the last to years of warm tea, Knowing that all staff can not be that bad at there job's I am now starting to think that maybe some staff are doing this to me on orders of some one working in that store. It's been going on now for two years now. You guys may not like me, that fine. I have a right to a Hot cup tea, don't I. 75% in the last two year it warm. T

I used a Tim hortons restaurant round the corner from where I work I ordered the breakfast wrap meal, so I got half way through my meal before I realised it had green mould on the wrap. I was so disappointed and disgusted with what I saw I felt sick all day in work regarding this issue, I have heard such nice feedback regarding this restaurant so I decided to try it out for my self. What a disappointment