Tim Hortons
reviews and complaints

I walked into your Tim Hortons store on Sandalwood and Chingousy in Brampton Ontario on Friday Feb 26, 2021 at about 8.10am. It took some time before I was attended to but that was fine as I understood it was rush hour.
A Lady came up the counter and started taking my order. At some point she behaved like she did not understand what I wanted, then another Lady approached her they talked, and I thought she came to help.
Then this lady who was assisting me walked in to the back with the box she was using to take my order. The second lady asked me if I came in here yesterday and paid with some bills for my purchase, I told her, no it wasn't me, she insisted a second time saying you are the one, I still explained to her calmly that it can't be me as I only left my home yesterday morning to drop my kids at school again she said a third time that it was me at this point I got furious. Then a man walked out from that back with the first Lady who was attending to me and the second lady started telling him she is the one about the incident yesterday who gave us bad bills. I screamed that was ridiculous I just told you I wasn't the one and you are insisting, then the man (store manager) now said no one is accusing anyone of anything etc. I responded she is because she is insisting I was the one who gave bad bills yesterday.
I have never been embarrassed like this in my entire life; this is a pure case of racial profiling. If I did not start screaming, I will be accused of a crime I never committed.
Tim Hortons is a big Franchise and can afford Smart Money counterfeit Bill Detectors in all their stores, I will advise your Management does this rather than having your staff embarrass black hard working persons.
Yours Aggrieved Customer

Logged out of app when transferring to new phone. When logging in I needed verification code. Said it was sent but I never received. Contacted someone via email and was told it was tech issues and to set up new email they would transfer money and points to new card if I send new email address I did that 2 weeks ago and have heard nothing since. I had approximately 25 dollars and 640 points on my old card.

I have ordered egg belt on everything bagel. I have found there is no egg in it which is totally wrong order. This place is my regular and many times it happens when we order. Please train your team and give right order for which customers pays.

1st problem : my card number is t9mt-kc9v-7nb4. I had 310 points. I bought 1 coffee and was deducted 300 points instead of 70.

2nd problem : my girlfriend's old card number is 0g0v-9x7z-djl3. The new one is 4y31-f8c1-1u77. The points on the old card need to be transferred to the new one.

I have been calling for the last 3 weeks. Every time i'm told they will report it and someone will get back to me. Nobody does.

All 4 Tim Hortons locations in Aylmer sector of Gatineau, Quebec are owned and operated by the same owners (a married couple). The service at all 4 locations is in lack of better words... HORRENDOUS! The wait times at the drive thru are ridiculous. Twice this week I waited over 20 minutes in the drive thru. One location 27 minutes waiting and at another 37 minutes! That to me is ridiculous. All 4 locations are always short staffed, broken equipment or shortages of products causing me to have to go out of my way to go to another location. Last night visited the Vanier road location where I ordered 3 large coffees and 7 breakfast sandwiches. Once I got home found out the coffees were steeped tea even though the proper order was displayed on the lids and all the sandwiches were cold. I called to complain and was told that they were closed (earlier because of Quebec curfew) and that there was nothing that could be done. I said I was not happy having ordered 3 coffees and had been given tea and 7 cold sandwiches which were supposed to be hot. I was told to call head office if I was not happy and was hung up on. I would like the owners of these locations to be held accountable for the way their employee treated a customer.

I have a Tim Hortons Reward card I received in 2019... I use it almost daily, but cannot use the points as it is linked to an old now disused email account. I've tried to link my card number to my cellphone app with no luck. Can you assist me as there are likely hundreds if not thousands of points available that I can benefit by.

Hello there
I am a tims horton fan... I go to tims 3 times day
2 mnths ago we were going thru the drive thru when we were treachec very rude disrespectful from there worker... Lisa
My husband who was given the order was yelled at she rude and no respect and we we drove to the window lisa contuine to yell at him
When I got home I called the store and spoke to [censored] manager who then had the manger call me..
The manager knew me by my order as we go 3 times a day... He was very nice and sad sry for the serves and if we have anymore problem to call back
Over the next few wks when lisa was working nothing changed except no yelling but we notice our order was wrong..
I did speak the [censored] manager again... We decided that I would have to go in everytime she was working and with the covid it made it
More uncomfortable... But like I said love my tims
Nothing seem to change but I just wanted my tims... I have heard from other workers there nothing is ever done when someone complains about this person
Well this morning off I went to tims... Went thru the drive thru and yes lisa was working
I started my order and she started again... Is that it... I said no and started to say what else I wanted... Her comment is that it.. Everytime I went to say something is that it or her famous words yep yep yep... I didnt even get to my coffee order and I order the same 3 coffee so everytime I said a coffee she say is that it or yep
I am tried of been treated this way as a tims horton customer I am 60 years old and I dont need to have to worry about be rude to or if I have to go in because she is working... There is another tims in town but to far away..
The team there r awesome and they all treat us great and laugh and know my order as I am there alot
I would like some from head office to call me or e mail on this issue..
Thanks for reading..
Sry to complain but it needs to be address as a customer and speak for the workers who seem to feel like nothing is ever done when complaints come in about her
Stay safe and well