Tim Hortons

My husband and I have visited this tim hortons several times as I believe in shopping local. It hard to keep shopping there as the quality is getting worse. I purchased a 6 pack of donuts and once again they were terrible. I ordered old fashioned sour dough and the we hard and dry. The boston cream had next to no cream in them. I opened one up to see and took a picture. I was shocked that this is still happening. I go through the drive through and can't see what they look like. This is so disappointing ?

We went for a walk around the area and it wasn't a pleasant one! There was garbage from containers, plastics, paper, bins overflowing with garbage, everywhere in the vicinity of this establishment. It is Sunday evening and it's probably been sitting there since last night, Sat evening. This is not what the rest of the neighborhood is like. It is clean with hardly any litter, everywhere except around Tim Hortons. And we are seeing more of this since the summer started. Garbage bins are overflowing and it's obvious that are not emptied frequently. This is not the first time, it has been like this for years and we kept hoping that things will improve but no luck! This time, it was just too much and we felt like we need to report it since the owner is obviously not aware of the impact on the community.
I was walking with a friend (from another part of Toronto) the other night and felt truly ashamed for what our neighborhood was like around Tim Hortons establishment!

Hello,
I would like to complain about the lack of bacon in your BLT. When you bite into the sandwich our comments are where's the bacon. You really need to add more bacon.
Thank you
Hannah Nuttall
Victoria BC
Ps we do a lot of driving between Victoria and Calgary and usually stop at Tim's.
We enjoy your soups and donuts . Sometimes the wait for your order in some Tim's is too long

Sat down to eat my ham and cheese sandwich and opened my sandwich and the lettuce was all spotted terribly. It was like mold all over it. I went over and showed her and she says well all the lettuce is like that! Well I said you shouldn't even serve that! And she didn't really say much just said ok she didn't care obviously! I was very very disappointed. Do you want someone like that working for you. I would've fired her on the spot. My husband also has had hot chocolate that was barely hot chocolate. And that's has really turned us off of tim hortons. You alsostopped serving egg bites. And they were awesome. What's going on with you guys! Who wants a disease on top of this pandemic?

When using the app to get "offers" they are not always automatic. And the employee is not checking to make sure it worked. Even after being told while ordering that I had a coupon and again upon window... they still don't check?
I am charged over 2$ more then I should be.

And of course no receipts at Tim hortons EVER.

There was three occasions at different Tim Horton locations that I have been charged for an entire breakfast sandwich we other than the 1.99$

I was disappointed today to see my medium coffee latte only 2/3 of the cup full. It is usually a full cup of espresso coffee and 2% milk. I order this coffee every day and this is the first time it has ever happened. I did not notice until I drove away and did not snap a photo as I was driving.
Hoping for better results next time.

My app disappears when I close it and I have to download it from the App Store each time I use it. Why is that?

Thanks
Janice

I had pre-ordered and pre-paid for a package of K-cups from my local Tim Hortons as well as a few other items. Not only did they not inform me on the app that they did not sell K-cups they also could not give me a refund for them and the chili they were also out of. So in the end I paid over 20$ for a large coffee and some potato wedges and was told there was nothing they could do for me!

Are you ever going to make potato soup again it was one of the best. Are you ever going to make tea biscuits or raisin tea biscuits. We have been getting a lot of coffee grounds in are coffee lately. Half the time you wait in the drive thru for a long time just to be told it is out of stock. Sometimes your second choice is out to. your menu has changed but not for the best. It would nice to see some of the menu items come back.

Your location at the En Route east AND westbound 401 at Woodstock are a total JOKE!
LONG lines with staff yapping among themselves while totally ignoring the line on the westbound side is a complete slap in the face to customers waiting to make a purchase.
On the eastbound side, a totally different problem. Grossly understaffed and slow as molasses. 1 staff member visible on the counter and she was SWAMPED!
Again, managers on the floor simply watch the lines grow and do ABSOLUTELY NOTHING to help, then they DISAPPEAR!
It's sad to see a once proud Canadian institution run into the ground by franchisees that DON'T GIVE A DAMN for anything but TAKING YOUR MONEY!

ordered 2 farmers wrap in Burnaby BC,
We noticed what looked like droppings from
Mice, result of the grills not being cleaned over night. We returned to the location, and asked if we could see there grill, they refused. Tim's refunded our farmers wrap,
To this day we would never order another one. Absolutely disgusting.
Stay away from this location, and always check the bottom of the packaging to see if

The dufferin store is a joke they cant make coffee I went in to get a caramel cappuccino, they tried to say I ordered an ice cappuccino when the order clearly states hot, then they gave me a cup of warm milk no coffee and caramel syrup what is going on please train your staff.

Lately at the new Minas, Nova Scotia Tim hortons drive thru it has been anywhere from 20 to 35min wait to get through to order and get your product. Customer service could also use some work on this shift, employees aren't very friendly acting!also when I arrived at the window they had the wrong order waiting for me aswell, my brother was ahead of me in the drive thru and had paid for my order but I was charged anyway.

I wish you would have straws that don't break down and split before your drink is done! If you're going to go green and only have cardboard straws, please make them worthwhile. Certainly don't work for ice caps.