Tim Hortons – Page 35

1st problem : my card number is t9mt-kc9v-7nb4. I had 310 points. I bought 1 coffee and was deducted 300 points instead of 70.

2nd problem : my girlfriend's old card number is 0g0v-9x7z-djl3. The new one is 4y31-f8c1-1u77. The points on the old card need to be transferred to the new one.

I have been calling for the last 3 weeks. Every time i'm told they will report it and someone will get back to me. Nobody does.

All 4 Tim Hortons locations in Aylmer sector of Gatineau, Quebec are owned and operated by the same owners (a married couple). The service at all 4 locations is in lack of better words... HORRENDOUS! The wait times at the drive thru are ridiculous. Twice this week I waited over 20 minutes in the drive thru. One location 27 minutes waiting and at another 37 minutes! That to me is ridiculous. All 4 locations are always short staffed, broken equipment or shortages of products causing me to have to go out of my way to go to another location. Last night visited the Vanier road location where I ordered 3 large coffees and 7 breakfast sandwiches. Once I got home found out the coffees were steeped tea even though the proper order was displayed on the lids and all the sandwiches were cold. I called to complain and was told that they were closed (earlier because of Quebec curfew) and that there was nothing that could be done. I said I was not happy having ordered 3 coffees and had been given tea and 7 cold sandwiches which were supposed to be hot. I was told to call head office if I was not happy and was hung up on. I would like the owners of these locations to be held accountable for the way their employee treated a customer.

I have a Tim Hortons Reward card I received in 2019... I use it almost daily, but cannot use the points as it is linked to an old now disused email account. I've tried to link my card number to my cellphone app with no luck. Can you assist me as there are likely hundreds if not thousands of points available that I can benefit by.

Hello there
I am a tims horton fan... I go to tims 3 times day
2 mnths ago we were going thru the drive thru when we were treachec very rude disrespectful from there worker... Lisa
My husband who was given the order was yelled at she rude and no respect and we we drove to the window lisa contuine to yell at him
When I got home I called the store and spoke to [censored] manager who then had the manger call me..
The manager knew me by my order as we go 3 times a day... He was very nice and sad sry for the serves and if we have anymore problem to call back
Over the next few wks when lisa was working nothing changed except no yelling but we notice our order was wrong..
I did speak the [censored] manager again... We decided that I would have to go in everytime she was working and with the covid it made it
More uncomfortable... But like I said love my tims
Nothing seem to change but I just wanted my tims... I have heard from other workers there nothing is ever done when someone complains about this person
Well this morning off I went to tims... Went thru the drive thru and yes lisa was working
I started my order and she started again... Is that it... I said no and started to say what else I wanted... Her comment is that it.. Everytime I went to say something is that it or her famous words yep yep yep... I didnt even get to my coffee order and I order the same 3 coffee so everytime I said a coffee she say is that it or yep
I am tried of been treated this way as a tims horton customer I am 60 years old and I dont need to have to worry about be rude to or if I have to go in because she is working... There is another tims in town but to far away..
The team there r awesome and they all treat us great and laugh and know my order as I am there alot
I would like some from head office to call me or e mail on this issue..
Thanks for reading..
Sry to complain but it needs to be address as a customer and speak for the workers who seem to feel like nothing is ever done when complaints come in about her
Stay safe and well

I bought 3 $40 gift cards on December 21 at 11:12 p.m. for three peoples Christmas presents. I have the receipt that shows 3 $40 cards for a total of $121.25. Looks like they made a mistake and put $40 on one card ([protected]) and then put $40 on card number [protected] twice and nothing on card number [protected]. My son just called me to say his card [protected] PIN [protected] was not activated so nothing was put on it. I now need to get my son a $40 card and I do not want to ask my daughter-in-law in another city if she can send me $40 dollars or activate it on his card [protected]. Please issue me a new card and if you need more details like a copy of the bill let me know.

Glyn MacDonnell [protected]

I just wanted to say the the Tim Horton's App is NOT user friendly. I banked my points and was trying to redeem, but was having difficulty. Apparently you can only redeem 1 thing at time. I wanted 6 donuts, but I could only get 1. So I said never mind and just paid for the donuts. I said I wouldn't have banked my points if I wasn't able to use them as I wished. I should be able to use as many points as I want. So then on another day, I thought I would get a sandwich. I was at work and was still having difficulty. I asked a coworker to help. She had to call her daughter who uses the app. In the end I didn't get my sandwich either because it wanted credit card information (or visa debit I guess). Why do you need to know that if it's free? I might have given my visa debit information, but never my credit card. So I'm thinking you should make an adjustment to the app to allow people to use as many points as they wish.

Hello my name is Mark Anthony Gayle and the teabiscuits taste like salty dough!and the coffee is bitter!phonenumber is [protected]!call any 7 days a week!

Wawa, Ontario location: 92 Mission Road

My name is Preston I have autism and I'm 24 years old. For 5 years, the owners and staff of the Tim Hortons Wawa Branch have bullied and disrespected me every day and it never stops. Because of my diagnosis, I have more than 50 screenshots on snapchat of a group the staff has created to bully me. The owners applaud them. They call the cops every time I try to defend myself, now I have to spend jail time for 4 months because of their actions. I got banned from there because of their mistakes. And they're all kids that work there. It keeps going on and now I'm scared to go outside, the cops won't do anything because they believe them more than they believe us and I'm going to jail because I defended myself. Apparently I devastated them so bad while THE OWNERS STARTED EVERYTHING. And worse, they even let the kids bully me. What I fear the most is I'm scared they're going to kill me. I see them go by my house all the time. My parents lost a whole lot of friends because of them, and my parents are such great people and supportive. Trust me I know there's something wrong with the family and it's pretty damn scary. I freaking hope they get their membership revoked and that the Wawa Tim hortons branch gets shut down. Every review I see are 1 out of 5 anyway. I'm hoping something could be done about it. It's not fair that I have to go to jail for their mistakes. I hope people are on my side at least because I'm really scared of them. I honestly cry in fear all the time because that's how scared I am of them.
And I'm not a bad person at all. I care for a lot of people, my family actually used to care for them but not anymore after what they had done. Oh and another thing, the husband threatened to beat me up. They are also a bunch of liars and falsely accuse me of everything. I don't have to go outside and say anything. I can just stay at home playing my video game by myself and I'd get in trouble. So be careful for your own safety what you say to them because they'll use that against you and do not trust them. Trust me. You'll thank me later. They should get charged and I'm not allowed to call the police on them. I hope to God someone calls the police on them. Why should I go to jail for their mistakes?

Below are screenshots of the snapchat group they created. The chat that's circled is from one of the owners' kids. The site only allows a certain limit of photos so I uploaded 5. It's awful what I have to go through every day.