Tim Hortons reviews and complaints 1
View all 3010 complaintsTim Hortons - Coffee, drive thru service, food
I go to Tim Hortons here about 6 times min a day. I have waited over 20 mins in the drive thru just to get service, never kind actually make it to the window on their evening shift. The coffee which is supposed to be 20 mins fresh is now kept in huge restaurant urns. The coffee tastes old and burnt. The food is just shoved out the door when they get it right. Bagels come so squished even my 13 yr old grandson won't eat it!. Their restaurant is dirty and disgusting, especially the bathrooms. Half of their staff cant understand or speak proper English. Now I am all for different races, but they should not be in any customer service job if they cannot speak or understand the given language. I used to work at this Tim Hortons and it is absolutely a crying shame to watch it go so down hill. I will not go back to work there because of their lack of Tim Hortons standards.
Someone definately needs to come out here and see how this tim hortons is now run. Especially with covid. This tim hortons is beyond substandard. Their employees are rude, and half the time they cant understand us and we cant understand them
I worked at the merritt tim hortons. The standards are way below the tim hortons standards. Their restaurant is dirty, their workers are rude, and cannot speak proper English or understand it. Some of them. Their afternoon/evening drive thru takes 20 mins or longer for you to get to the window, with only 2 cars or less in front of you. When I have complained on how long it has taken, I have had an employee tell me if I think I can do it better do it. When I said I had worked at this tim hortons I was scoffed at, ridiculed and was told to come inside and prove him wrong then. The coffee is held in huge restaurant urns that leaves the coffee old, bitter and tasting burnt. The food is slapped together, hardly ever right and the bagels come so squished or so over crammed with cream cheese you cant eat it. I will not go back and work there. The standards here are absolutely deplorable and below the standards that we had held it in before it was sold from sandra and Eric, worst mistake ever!
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About my chicken sandwich I would like two rolls and give 150 points. Food quality and store customer service Coffee cups Yoghurt with berries and granola, and also cheese croissantGiving a Voice to Consumers
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