The Brick review: Sectional

Went to the brick to buy a couch when I bought the couch I had told them that I live on the 3rd floor with no elevator and it's up 2 flights of stairs, they said it should be fine. So I trusted that the people I spoke to knew what they were doing.

Then I get a text of the delivery time slot. the next day I check the delivery confirmation email and the time slot is different from the text sent.

Today is the delivery date I through out my old couches to fit my new ones in but when the delivery guys came they said the couch is too tall to fit because the ceiling isn't high enough and the guy called delivery support to explain the situation and the woman had explained to me that it was going to take 48 hours to resolve.

Now I call the store where I purchased and I spoke to someone and explained the situation and started being catty asking we "well did you give the dimensions to the sales person?" I said no and she said with a tone "I should have" after I explained my situation and I did Infact mention my concern about bringing it upstairs. When I purchased it.

Now I have no couches in my livingroom till I don't know when.

Im a store manager at a well known retailer and I would never stand behind an employee that would talk to a customer like that over the phone.

Could you assist ?