The Brick

First and last time ordering from the brick it was the west edmonton mall location Ordered A queen mattress set May 18th 2019 Got it decently fast 3 days later May 21st 2019 then starting bubbling May 25th 2019 So had to get a new one and pay an extra $180 had to wait over a week for it got it june 2nd 2019 just for that queen mattress set to bubble a week and a half later June 12th called them again can't help me now becuase of a little stain that i didnt see so now wont accept it back all because didnt tell me about the warrinty or gave it in a email about it also that didnt say it was deep pocketed so the mattress protecter that had thr first time that fit doesnt the second one It ripped couldnt get a new one when spent over 1000 on the bed and over 100 for bedding and mattress protector in a 3 week span.. I'm so annoyed now out so much money with no help From them i tried to protect it the best i could till get paid the 21st I'm so annoyed dont know what i can do now..

So this manager at brick Kitchener 4283 king st e, behaved so rudely and inappropriately that I'm no longer brick's customer and I'll make sure none of my relatives and friends and even acquaintance ever shop at brick. I was there to return the RCA TV. And instead of returning and helping out the situation he yelled at me and said he'll wait for my action. It's so not appropriate and what type of customer service is this.
I'm highly disappointed. Rick (manager) is saying something else and the sales assistant Barbara is saying something else. She told me that I have $621 as credit that I can utilize towards other tv purchase. And after wasting my one and half hour when I went back for exchange and pay extra expense the manager cancelled the deal. My parents were with me and they are first time visitors in Canada for India. How bad was the impression. It's totally racism and I'll contact human rights.
I want immediate action against manager and that sales assistant. My lawyer will be in touch.

Jasmeen Kaur
[protected]@gmail.com
[protected]

Hello there, we purchased a Marty Brown Sofa set with extended warranty from the Brick in Surrey on 6935 King George Blvd. Within a few months it started to come apart. We brought this up with the sales person at the store. He stated to wait it out and make use of the furniture for now. As the extended warranty will kick in, then they'll make a claim against that.
We went in again now to make a claim and have the sofa fixed or repaired. A person showed up, and had a look however, we're being told it won't be fixed. We're completely under extended warranty.
In addition, the sales person Harinder Dhillon then started threatening us by saying that the Brick has a lot of lawyers. We're old and on pension. We just want our sofas fixed as per warranty. We're attaching pictures including of the sales order and sofa.

Thanks,

Parm
[protected]

Hello,

I am writing regarding our recent experience at the Brick. We went to the brick at 1352 Dufferin st. Toronto on May 25th to purchase new living room couches for our new home. we were not greeted professionally and had to request assistance several times.
after searching the store and finally finding the couches we wanted we were discussing a price when the front staff decided to turn off the lights in the store as it was nearing closing time. we felt very rushed and di not want to rush the purchase without discussing warranty and delivery. so we decided we would come back the following day.
i am 6 months pregnant and asked the staff to turn the lights back on which thy refused to do. when we approached the main exit doors where we entered they were locked and gated. we were told we had to walk around the entire store to get back outside.
i again requested lights to be turned on and seemed like everyone dissipated in the store and had no care for there customers .
putting a pregnant women in danger to walk through an entire store in the dark.
i have pictures as proof with ll the lights on and you can watch the video surveillance that day of this discourteous service we received.
i am so unhappy with this service at this location.
the following weekend we went to another brick location in Vaughan where we were very well greeted by staff and purchased the same couches and coffee table we wanted.
I would like the staff at the Toronto location know that this is very inappropriate and i hope it will not occur for any other customers. i will also write a review on the forums site and notify the ombudsman.
If you require photos or more information feel free to contact me at [protected]

Thank you
Marlayna nad Kevin Cabral

I bought the piper twin storage bed on may 15, 2019. After so many times asking they finally shipped it on jun 7, with still one piece missing that supposed to be shipped in a couple of weeks. (i'm not sure if it will be happening soon)
I bought this single bed as solid maple wood at $999 + $100 delivery+tax = $1, 230 which is not cheap, but the quality is extremely cheap and crappy, with a finger tough on the wood it gets scratched easily. I just opened the boxes for removing the card boards it got a lot of scratches at first.
I was told that it needs a bit of assembly, but when I opened the boxes, there was no instructions for assembly, and amazingly there was no tool included either. I previously, bought some furniture from jysk with a very low price, delivery right away, and way better quality than the brick which I have such a regret now.
I've searched on you-tube and every where to get some help for assembly, there was nothing. The only thing on their website is a few pages of sh* that has no direction for it.
I have to go to the store again to look at the display model may be I could get some idea how to fix this cheap bed, and also I have to buy a couple of tools either, that is a waste of my time and money.
I call this purchase a total waste and rip off.

June 7 2019 an exchange was made at my residence for a new fridge replacing a defective fridge. When the delivery men removed the damaged fridge and replaced with a new one, they severely scratched and gouged my vinyl flooring. It was raining and they dragged in mud on their shoes so I initially did not see the scratch and signed off for no damage. When I mopped the floor to clean up, I noticed the huge damage to my flooring. It is fairly new and my mother was present and lives with me and can confirm it was not there before. When I contacted the brick from where the fridge was from, they said they contacted the delivery men and the delivery men said that the original fridge (damaged one) was removed already by me. This is not true and they were 100% involved with the removal and installation of the fridges. The young man who
Took the fridge out did it by himself and my mother asked if it was on wheels because she was concerned about the floor getting scratched. He removed the fridge by himself when the two other delivery men brought the new fridge in.
I am absolutely disgusted at the customer service and lack of care with what happened. They are denying it fully and not responding further to my complain. I paid a lot of money for that flooring and I work hard for my money. I have pictures and screen shots of their reply where they down right LIED and said the original fridge was already removed by us. They took it out and took it back to the truck. We did not lay a finger on anything during the delivery.
Please contact me ASAP before I take this further to the better business bureau and Canadian consumer protective services. This is unsatisfactory and careless, and disgusting with the lies they told to try and cover the situation. Attached are photos of the scratch and the tape outlines the length of the scratch. It is the main walkway through and there is absolutely no disguising it. Your help is appreciated.

I called the brick In Terrace around April, 7/19 The lady that answered kept talking to someone else & i told her that i was needing to purchase a washed & dryer set and need everything included with it as i can also pay delivery and set up fee. i told her i read the flyer i do & she said was a different price alright i still want it. we arrange a delivery & the day comes and i call & i wasn't our in for it, so i tell them this is my only day off will i be getting the set. i get the washer & dryer. Jeff gives me paper to sing & tells me i need hoses & i told him that i asked for everything to be included. i call the store & she says since i had a washer she assumed i was using old hoses. i told her that i explained the hoses were rusted & if i was buying a new washer why i decide a whole new set. She just tells me it's about $30 no apology or anything. My dryer a few days later my boyfriend is in town & says there is no bent and he has to buy one. awe but one and clothes still aren't drying. i call store leave voice mail. No call back i phone back the next day the same thing. so day 5 of calling mt answers & passes me to girl who dealt with me then passes me to a guy. i explain it to him & he says its manufactures job to deal with dryer not the brick. i told him that the dryer takes 9 hrs to dry one small load. Nothing has been moved since jeff and coworker hammered them out of vices & my clothes aren't drying. i paid extra 2 year warranty cause girl said yes they will fix any progblems that i may have if any occur. So after i talk to the guy he said he will call me back. Still no call back and still taking 9 hours to dry a load of laundry. i have been able to do 6 loads of laundry in the month because it's just my 2 girls here and i our dryer in before work then my daughter runs it 2 more times before she goes to school then i do again a couple more times after work then she does. my gas bill is going to be quite high because of this i want the problem fixed. i feel as if i was lied to by the staff here as no one has come to look at it and no call backs as promised.

I bought a sofa, dining table, 2 dining chairs, 2 stools, 1 coffee set, headboard and base for the bed. I was happy with my purchase and i decided to get my mattress from brick as well. I had a deposit in sleep country which i cancelled to buy from brick and that was my worst decision. I visited the kamloops store and wanted a plush mattress. The guy sold a firm mattress. When i complained in few days he said to give it a month. Now after a month i am still not comfortable. So I went to the Grandview highway store. The first thing they told me that they cannot exchange and i have to go to kamloops. We shopped from brick and returns and exchanges can be done at any brick store that's the policy but they were more concerns about a return to their store. This is the attitude of your sales people. I went there to exchange and now i don't even trust brick to get another mattress because if there is any mistake in this one then i am screwed. I can't exchange or do anything. I worked in retail so i understand return policy. But why should i suffer because of your salesmen's lack of training and knowledge. This was not my mistake and i should not and do not have to suffer for it. I want my full money back. I hope that at least now i can get a quick resolution.

My phone no. [protected]. Sales order no. 052293ATHKK, I bought mattress and box from the brick on 22 may 2019.sales person told me, you can pick coming Tuesday. I ask him twice . I call again and again they saying next week . Now saying second week of june . Why they lie to me, i would buy from somewhere else. I waste my 2 working days . I rent truck to move everything together, because i move to new place . They ruin everything thing . And stuff is so rude . Specially senior supervisor (michille). They didn't even let me talk to manager today. Because

I have attached a letter in the pic explaining all that has been going on with my claim. Not sure what the issue is as getting it resolved has not happened. We purchased the extra replacement insurance. I have been trying to resolve this for over 5 months now. The claim is under [protected] Al and Lorna Breckman. We had a guy out twice to look at furniture and the last time he said he would suggest them replacing with something different same value. I want this resolved, I want my furniture either replaced with something of the same value or the same couch and chair, although the guy did say it is a design flaw and would possible to the same again. I want it done within the next couple of weeks as I have already waiting I think long enough. Al [protected]) or Lorna [protected]) . The number the claim is under does not exist anymore (204-[protected]) so do not call it.

Hello,

I bought it a year ago sectional, it was immediately apparent that he was defective .
Very quickly, he began to creak and warped.
Repairs were carried out three times, but after a week, everything repeated squeaks and cushions deformed . As a result, they gave me a credit of $ 260, for which I cannot buy a new sofa. What should I do ?

invoice 0507854 LWEA
Olena Arlov [protected]

I had a bed delivered. They damaged my walls. I was told someone would contact me. Waited a week and no one contacted Me. So I called. Spoke to someone and she said someone would contact me. I asked that they email me and not call me as I would be out of the country. It has been a week and no one has contacted me. Not finding the service very good if I have to follow up on destruction of my property. You think someone would care about this!

I have purchased a bed in 2018 and having issue with my bed as its under warranty.When i logged a complaint with them somebody showed up and its more than 4 months no action has been taken.

I have also received a call from brick office to provide me a rails but unfortunately my purpose will not be solved .
My bed is broken and when brick technician visited he checked and agreed with us that he need to make new holes, rails and legs.
We can't do such kind of repairs and your technician confirmed that he will fix once rails and legs are in stock.

After sending so many emails to Shayne of kitchener office now nobody is replying whats going on?
Its seems like i am cheated by brick people on boxing day sale.

Can you give me tentative date for the fixation from the tech. Otherwise please send somebody to take back the bed and refund us the whole bed money.

Thanks,

Harpreet

[protected]
[protected]

I purchased a queen bedroom set 6 months ago, 2 months later I bought a Queen mattress with box spring. There is an over 8 inches gap between the headboard and the mattress and box spring. I called the bricks and made them aware, 4 months later my child was stuck in the gap, I called again and a manager at the brick required an email with photos which I did. 2 days later they called me to schedule an appointment with a technician which was for today.
Today, the tech came, took a look and submit his assessment "not a repairable defect". I called the store who tried to brush me off when I mentioned that it is a safety hazard, they escalate it to the manager. I was told that the manager will call me in an hour. I waited nobody called me, then I called which was picked up by the manager name Rohit. Super rude, no professionalism, no etiquette at all, with the attitude of "I don't care" he tried to brush me off. After listening to my concern, the first thing he said "no need to shout" when I was not. He said many things to make it my fault when nothing worked, he said "you did not notify us in 48 hours so we cannot do anything.
Few things here, 1) Store management need to be given some training to be human at least. 2) Instead of alleging customer, the manager should at least look at the issue, 3) The manager even had not read the assessment of technician and kept debating, waisted his and customer's time. TheBrick should own the product instead of saying "we can't do anything".
It is a safety risk, brick should recall the product and compensate the customers.

I purchased a mattress set in Sudbuy, once we got it home an unpackaged we discovered that the box spring is of poor quality and would like to return it for the extra $95.00 we paid for it. I was told that they will not take it back, this is new never used, I wanted to return it 2 hours after picking it up. Its not like you get to see the box sping at the store before before ordering a set. I still would like to return the box spring for a refund of what I paid for it.
Gordon Smith
[protected]
[protected]@hotmail.com

This was my install of my washing and dryer that the Brick did not homer - please read from bottom to top.

See attached photos

I finally just received a call back from Sbybd after I send this email about how I am being treated as a customer of the Brick @1943. The call lasted until 1953 - 10mins exactly.

The whole entire conversation was based around how he said he called me and left me numerous of messages. This is untrue as I have no voicemail whatsoever from this gentleman and I was home all day as I had to take the day off work for my delivery to come.

He continued to tell me he called and when I told that was not the case and I extremely unhappy with the service that I was getting from the brick.

He wanted me to send more photos which I did and that still wasn't good enough for him. I don't know what else I could've done as a customer, but be very frustrated.

He not only did not offer any solutions to this problem he actually blamed me. I don't know if this is how you treat all your customers, but if so I am a palled at the way this gentleman was speaking to me.

I will be escalating this complaint to the management of the brick, head office, Facebook, Instagram, and and letting everyone know how the Brick has treated me

One unhappy customer

Elizabeth Croft

Sent from my iPhone

On May 14, 2019, at 7:11 PM, Bell wrote:

So, is this how you treat customers. I make a $3, 000.00 purchase and you do not honour your commitment as per the Bricks policy.

No one has gotten back to me and my appliances are sitting in the middle my laundry room. I was told that Sbybd would be getting back to me when I called today May 14, 2019 @ 1400hrs approx

I am a palled at the way I'm being treated by the brick and will continue to let social media know that this is happening.

I will also escalate this to head office

One unhappy customer

Elizabeth Croft
[protected]
[protected]@bell.net

Sent from my iPhone

On May 14, 2019, at 2:11 PM, Bell wrote:

Sent from my iPhone

Got 2 swivel chair one broke after 5 months. Repair person comes and can't fix it,
I'm being adviced not to use it or we could get hurt. No problem they will replace the seat. Waited for many arrivals dates for the new seat. Waited 4 months till they realized
Seat won't be available. Ok I take the chair I could not use for 4 months to the garbage, after all it's useless to me.
Brick gives in store credit $ 1229.00 for replacement chairs. Don't like what the have.
Waiting for better selection. Time running out for replacement. Go to Brick, pick one chair, got papers done, was told to return broken chair when picking up new one.
Ops, don't have broken useless chair anymore. Well, we only can give you $250.00 towards new in store purchase.
Not really great for me. I'm stock with one chair and one in store credit of 250.
I will tell you I won't spend another dime in that store, especially when all this is not my fault.
It took 4 months to find out that a replacement is not available ?
I would have to pick some chair who does not match all my other stuff !
I have to buy more stuff at the brick with more $ OF MINE TO SPEND.
STILL NOT MY FAULT.
Not happy at all !
I rather have brick send my 250. To the food bank, then give them one cent more of my money !
I have to say sales men are very nice, not so much manager women, no help at all,
Brain stuck on bricks policies...
Claim # 3657595 Sept.10 2018
Store huntclub Ottawa

Bought TV stand on Feb 8, 2019 in Toronto. Document # 0208954JYBZ. Upon unwarpping the product found that 2 out of the 3 drawers were broken. I have sent emails, phone calls, gone to the store to no avail. All my efforts have been completely ignored. The Brick even sent someone over to inspect and send in a report, never heard a word from that. I have been very patient, but at this point I want The Brick to come and pick up their merchandize and give me a full refund.
I'm sorry but I can't attach emails or photos.
I have sent emails and photos to: nyc@thebrick.com

I am looking forward to a quick resolution,
Thank you
Rose