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1.0 86 Reviews

AcceptanceNow Complaints Summary

0 Resolved
86 Unresolved
Our verdict: Engaging with AcceptanceNow at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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AcceptanceNow reviews & complaints 86

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4:36 pm EDT
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AcceptanceNow Not professional associates

I applied at a store after having paid off two accounts and I was declined. They were not courteous enough to leave me a voice mail so I had to email the main office only for them to let me know I was declined. This is frustrating because a lot of times when I called to make my payments most associates would say I no longer had an acct. because I obtained the first account in the store and the second online. Not sure why I would be declined. Unreal

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9:14 am EDT
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AcceptanceNow I bought a gaming PC and a gaming chair

They overcharged me over $600 on the PC and never even turned the purchases over to the aws warranty department,

When I took the evidence of being overcharged to the store employees said they sent the information up the chain 2 years later still nothing. I am sorry yet my receipt and my payments don't match. if I had not made my last payment it would have cost me 2k more even though they were overcharging me by over $600

Desired outcome: make it right give my overpaid money back

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1:07 pm EDT

AcceptanceNow Couch

My parents purchased a sofa which costs $2,499 on March of 2022 and they’ve been paying for more than a year already because they didn’t pay during the 120 days? I understand that there are interests but about $340 have been deducted every month for 14 months now totaling to $4760. I called customer service today and the first lady told me that I will have to be paying for 5 more months or I can pay the whole total which was about $1,700. She said that we had 20 months plans to pay for the couch since we didn’t meet the 120 days but why do we have to pay more than $6,000 for only 2,599 purchase? I’m a teenager so I have no idea how hidden fees or interests work so when I called again, a second lady told me about how we’ll have to pay for up to 10 months if we don’t pay fully now due to interests. I have no idea what we’re going to do now because we don’t have enough money to pay off all of it now and they’re gonna continue to take $300+ every month. I’m so devastated right now reading all of the scam reviews and regretting buying the sofa.

Desired outcome: Please give me full explanation on why we have to pay this much

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Is AcceptanceNow legit?

Our verdict: Complaints Board's thorough examination reveals AcceptanceNow as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, AcceptanceNow stands out for its commitment to quality and security. Clients considering AcceptanceNow should delve into its customer service record to gauge compatibility with their expectations.

AcceptanceNow earns 91% level of Trustworthiness

Perfect Trust Endorsement: AcceptanceNow achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AcceptanceNow. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Acceptancenow.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows AcceptanceNow website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Acceptancenow.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Acceptancenow.com you are considering visiting, which is associated with AcceptanceNow, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

AcceptanceNow website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While AcceptanceNow has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 86 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • AcceptanceNow protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to AcceptanceNow. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:32 pm EDT
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AcceptanceNow Living room furniture

In February 2017, I purchased 2 sofas & 2 chairs from Cleo’s furniture in Little Rock, AR. The furniture totaled around $2,392.80 no where near the $8,262 amount being reported on my credit report by Acceptance Now. I have no idea where this amount came from. I agreed to do a 12 months same as cash deal with the sales person at Cleo’s. It was right before they closed for the day & their printer ran out of ink & they could not provide me with copies of my agreement and agreed to email me copies, but did not.

I had made the following payments totaling $2,190.19 when I contacted Acceptance now in October 2017 to get my remaining balance so that I could pay the account off prior to the 12 months at the cash purchase amount, but the remaining balance I was given was not at all correct. They quoted me an outrageous amount of over $6,000, no where close to what should have been owed. I could not ever get Acceptance Now to send me copies of my paperwork that I never received upon purchase or afterwards by email as promised.. I never could get an explanation to what was going on, so in early 2018 I contacted the District Manager Jason Frazier (M0697)through an email I found on a letter & he told me a balance of $946.92 which was much closer to the amount that should have been owed.. I asked him how I could go about paying this amount & he never responded.. so I tried again to call the # I had to pay the account off but was still being told the much higher balance.. I’m not trying to make excuses but around that same time my mother was diagnosed with terminal brain cancer & my time & energy went into caring for her, not continuing to argue & the debt took a backseat in my life.. I have tried since then to dispute the balance on the account with the credit bureau without any luck. I have no problem paying them the $946.92 that I owe them, but I will not pay them thousands of dollars that I do not owe…

Desired outcome: I would like for the balance & information being reported on my credit to be corrected & I would be happy to pay the $946.92 owed.

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1:40 pm EST

AcceptanceNow Refund

Reading all these complaints scares me into thinking I will not be getting my refund. The store manager and assistant manager both told me that my refund is on the way, this was 12/23/2022 value city furniture store location . I plan on calling value city corporate office to see how they feel about this companies business practices. I actually spoke to the store manager and she told me that the money will be in my account today 2/8/2023 and nothing. So I calls the store and the manager is off until Friday, so they gave themselves another week to continue this ruse.

Desired outcome: I want my money back

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7:03 pm EST

AcceptanceNow Staff

Yes I was at the acceptance now in Southfield Michigan at abc warehouse first of all the sales manager here name was shari and went I went their she was busy eating and she would not put her food down she was eating while she was talking to me I thought that was so disrespectful and then I went to the ABC warehouse in Livonia and the person Cassandra was very disrespectful to she had a lot of tattoos on showing which is not very professional having her tattoos showing I think they should have a talking to thanks Michele LaFramboise

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10:50 pm EST

AcceptanceNow A bed

The salesperson used deceptive business practices to get me to sign the contract. She first lied to me she said same as cash for 6 months. Which I just found out today is 120 days. This company should not be able to exist. They are scamers. Hidden fees and lies

From salespeople. I will no longer do business with any company that uses acceptance now to sell their products.including Value City Furniture, American Egle and any others.

Desired outcome: A full refund

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1:29 pm EDT

AcceptanceNow Unauthorized credit card charge ONE YEAR LATER

I used this company to buy my couch. We have a paper contract. It was paid in full- one year later TODAY Sept 15, 2022…. I get a almost 400 charge on my bank account.

I haven’t used them for over a year. Paid them off have proof- no letters. No late payments. Nothing in mail and wake up this morning and have a charge. And no one knows why or can help me- So now dealing with bank for fraud. And had to shut down: cancel my debit. Just incase they try to do it again- No guarantee I’ll get my money back. The number on the transaction is [protected]. When I call it’s a dead number. Says unavailable- I’m so mad and this is not the time in the World to have money taken out of your account. We are all struggling. This is fraud. My contract has been paid in full! This is one year later. Nothing in mail saying we owe anything-

Desired outcome: I would like my money back and never use this company again!

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11:00 am EDT

AcceptanceNow sectional sofa

I went to rooms to go to buy a sectional and was sold the sectional with acceptance now with 90 days same as cash .I was a few days over the 90 days and was told that I couldn't get the deal so they continued for months now deducting 370.00 a month I now paid them almost 3500,00 and still have 10 months to go on a sofa that was 2100.00 this is robbery and if i want to pay early its 2000.00 so how does a company allow this to go on? I was never told that this would be so much interest. This needs to stop I definitely paid for the sectional already plus 2 x more that what its worth please help me because this is not legit to do this to people.

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12:27 pm EDT

AcceptanceNow Value City In Orland Park

I was hospitalized during the end of my 120 day period. About 22 days after it expired I reached out to pay the early pay option and was denied. I would like to pay the amount in full and the will not take off the interest. Reached out to the manager at the store and now they have doubled the pay off amount and do not care about people having life emergencies that are out of their control.

I have already made 7 payments which is close to the amount of what I paid.

A total rip off.

I asked for a manager or someone in the corporate office and Vicky stated that she was the only contact to make the decision.

[protected]

Desired outcome: I would like to settle out my bill and exercise my early pay option.

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3:41 am EDT

AcceptanceNow Deceptive practices

I went into Bobs to make a purchase. The salesman convinced me to finance the purchase which I did and started on auto pay. They never took the final payment but instead rolled me into a rental contract where the balance is now still more than the cost of furniture a year later. No one seems able to give me clarity on the break down of fees and interest rates. This experience has been a nightmare. Do not buy from Bobs Furniture Dedham Ma. I am already seeking legal help and plan on filing a complaint with the attorney general.

Desired outcome: Clarity on fees and program especially during sign up. Clarity on why balance owed is still more than cost of furniture. Explanation on why payments continued after last payment. Stop predatory lending.

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6:39 pm EDT

AcceptanceNow Dryer I purchased

My mom paid $600 dollars to Electric Express for the dryer that was $599.00 then they got her money and then took them to Acceptance Now. And was paying every month. And the last payment this month suppose have been $160.00. And when she went yesterday to make the last payment. They told her she owed $800.00 dollars that's b.s. I think Acceptance Now should shut there business down ripping off my mom. I give the [censored] rate of 0. And I'm gonna look into this. I would never let my mom buy [censored] from Acceptance Now they're fl of [censored]. I think they took my mom's money and put the [censored]ing money In there dam pocket. Electric Express I'll give them a rate of 0. They need to stop ripping people off they took my mom's money too. I'm gonna get a lawyer. I'm the daughter.

Desired outcome: They took my mom's [censored]ing money. And Acceptance Now a d Electric Express needs to be shut down

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5:20 pm EST
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AcceptanceNow Everything from customer service to harassing letters and phone calls

In Nov 2021, I went to purchase a table set from the store in FV Heights! Everything was fine and I made the payment and got new furniture, no problem! I went in Dec 2021 and made another payment of over two hundred dollars! Everything is good! In January of 2022 I went in to try and tell them that I wanted to return merchandise because it was already put together faulty and I had someone to come back out from Acceptance Now to fix it and they did but afterwards it was just shaky and everything just went downhill from there! I have been harassed by people calling me telling me that i was over $500 behind and that they placed this account on my credit report for being delinquent over 60 days and now my credit report is destroyed! I have been receiving letters and calls on Sundays and Nights threatening me to have this turned over to collections for back payments. I went into store and found out that they took my Nov payment from 2021 and paid an account that was closed and was reported fraudulent and bankrupt and paid that amount off that was owed from previous account. It was told to me that the account was issued a refund from 2019 and that they took Nov 2021 and paid that payment that I owed them from 2019 that they refunded to me they stated. I informed them that the account had fraudulent activities and was filed in bankrupcy.I was told that they paid they old account and that's why there's no payment recorded for Nov 2021. They never told me that until 2/14/2022. They allowed me a new contract and lease agreement and started off with no issues but when I made my payment to the new contract, they took my Nov 2021 payment and sent it the old account that was back in 2019 without my knowledge. The phone calls have been vicious and so are the letters and i have spoken with corporate, district managers, etc ! They won't come and get their merchandise and they keep harassing me! Im speaking with an attorney to guide me in the right direction!

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meagan cruz
, US
Jul 01, 2023 12:05 pm EDT
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SAME here regarding the harassing and just plain mean phone calls; I had to call the manager and informed him about the phone calls with one specific woman and demanded she never call me or speak to me from that day forward.

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Mr. Helpful
Los Angeles, US
Feb 15, 2022 6:04 pm EST

Hi Mr Tee.

Appreciate hearing from you. Hopefully I can help.

All the other drama aside, you purchased furniture in November and decided you wanted to return it after the holidays. The question then becomes, will the store accept a return after that length of time?

Acceptance Now is not the store, but only a finance option for those that have less than desirable credit ratings.

Contact the store directly to see if that is even an option. If not, pay the debt off and resell it if you've decided you no longer like it.

DO NOT ignore the debt. You're likely to get a lien placed upon your home or other items you may own.

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Author of the review
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Pastor Tee
, US
Feb 15, 2022 6:31 pm EST
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thanks! yes i was informed that it could be returned just pay what i owe which is January, I already paid Nov Dec. I always pay my debts, but to me its nobody's right to promise to close or waive something on an old account only to come back after you've promised the customer that it was resolved and then go on to rent you something new under a new contract and at their own doing, take a payment that you have made and to do and put it onto an account that you said was resolved, especially without permission and then place it on your credit report as if to say that the customer didnt make payments for 60 days. I have proof that it was paid but thanks for the comment! That my friend is not good business practices...

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Mr. Helpful
Los Angeles, US
Feb 15, 2022 10:45 pm EST
Replying to comment of Pastor Tee

You're more than welcome.

I don't know that the issue is good business or not. Preferably, it's working through the issue without doing further damage.

You might consider paying the debt, returning the furniture and then sorting it all out in a small claims court — just make sure you're on strong ground.

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Author of the review
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Pastor Tee
, US
Feb 15, 2022 11:02 pm EST
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My thoughts exactly! Thank you! I was always taught that it’s not what you do but how you do things in life! Respect and common courtesy is the key! My word is my bond and I don’t break it for nothing. I expect the same in return! It’s the harassing phone calls and letters that I don’t appreciate. Goodnight sir!😇

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terrence smallwood
, US
Feb 08, 2023 1:46 pm EST
Replying to comment of Pastor Tee

Wow this stuff is scary, I’m tangled up with this company, concerning a refund that they owe me. I wish I would’ve looked at all of this before I purchased using them

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11:51 am EST

AcceptanceNow Store manager

I have an Open Account which started out ok making my payments. The manager began to harass me after I came into the store to pick up an item from my significant other who has an open account also. She (India) then called me to say (I know your not in this store picking up this person items and there past due on the bill inwhich I know all customers information should only be discussed with that person and should be private. India then began to text me being rude comments. She Even went as far to contact me on Facebook messenger with rude comments. She even defaced me on Facebook live. This is very rude and unprofessional on her behalf. Something needs to be done. I have contacted my Lawyer to proceed with harassment charges and my bill being waived on the remaining amount that is owed

Desired outcome: Bill being waived on the remaining balance/ Terminated

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3:35 pm EDT
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AcceptanceNow my refund

I purshased a couch on 3-27-21 and they delayed it 3 times. i cancelled and wanted my money back. they said 30 days, it has turned into 6 months an i want my money. every time i call bobs in canton ohio, it s told to me it is on the way. here it is 6 months and they are stalling and avoiding telling me corporates number. this is my final attempt to get the money you owe me, i will talk to a lawyer

Desired outcome: send my $1500.00

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terrence smallwood
, US
Feb 08, 2023 1:52 pm EST

Wow I have the same situation, now I see that all this telling that the money will be in my account and then not being there is a game they play. Thank you so much for writing this. I know now not to play this game with them and not to expect to get my $550 refund back, because waiting for something that’s not coming is stressful.

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10:02 am EDT
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AcceptanceNow Some agreement or payment arrangement

I have tried several times to work with this company with no success I sent that 300 hours and money by going rate that they did not honor then I joined again to make another agreement in the supervisor told me he refuses to put anything in writing I don't want to shots anymore they do! He was extremely rude nasty threw it on my face that went to a charger which was not my fault because I couldn't afford to pay it anymore I almost done a lot of money when I lost my second job and was only working a part-time job. I need a resolution fast because they are killing my credit day by day and I am in bad need of a car and a new apartment soon please help!

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12:48 pm EDT

AcceptanceNow Melvin

I asked for an extension on our bed so you kept trying to take the money out of our checking account. Melvin from bob's furniture on jonestown road I Harrisburg pa called and asked if I was ready to make a payment, I told him no because even though he gave me the extension he was still trying to take money out of my account everyday. I got smart with him but he was very unprofessional and he was on a recording line when he called me a [censored]. That is unacceptable no matter which way you look at it. I would like something to be done immediately about this or I will contact my lawyer and take this to court. I will never buy anything from this so called company ever again and everyone will know how I was treated.

Desired outcome: For Melvin to lose his job or suspended for a week without pay

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6:43 am EDT
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AcceptanceNow Dinner room set

I purchased a Dinner Room Set from Bob's Discount Furniture back in September 2020 in Hunt Valley, Maryland. The price was $800.00 but I couldn't afford to buy up front so the salesman told me about AcceptanceNow to finance it. What he didn't tell me that this was a division of Rent A Center which I never liked dealing with because the customer always pays more than what the product is worth. After I received the contract I noticed after all the payments I would be paying $2000.00! I didn't see what the APR rate was or why I had to make 14 payments of $183.00 a month from my debt card from checking account which I hate as well. They have received the full payment for the dining room set plus delivery fee $919.00.

Desired outcome: I want to cancel the agreement and stop the harassment phone calls.

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sirdavid1447
Deltona, US
Sep 16, 2022 7:55 pm EDT

On Feb, 26 2022 I ‘am a 64-year-old man David went to the room to go store in Orlando Florida shopping for a living room set since RTG had a promotion going on and I was looking for a particular style and I found it there. the sale women were very friendly and nice, we laugh and joke around and had a pleasant time. To make the final purchase she brought me over to the lady in charge of the finance and we sat down at the table and as she explains to me how it works, the two-piece Seconal was on sale as a set but then she broke it up and sold me each piece separately one sofa - whit/Ellington was $590.71 and the chaise- white Ellington was $697.29 which bring the total up to $1,288.00.

I was fine with that the finance lady pulled out her lap top computer and begin speed reading the terms and conditions and past me the tablet computer for me to sign with my initials and I did, she repeated the process for about 15 times. cool I was fine with that.

She then asked me how did I want to make the first payment that would be $230.00 I hand her my bank card and told her to make it for $300.00. she then told me that my payment will be $230 dollars a month for 90 days if not paid by then they would start charging an interest on the purchase once again I was fine with that, but I asked her if I can pay it off before then and she begin to explain how each payment was going to build my credit if I pay it within six months as long as I don't miss any payments. I was fine with that as well.

Now here’s the thing I paid $230 dollars every month from 2/26/22 till 8/3/22 which would bring my total payment to $1,688 including the $300 I paid for the down payment from the beginning. (Do the math)

Now I know that I was all paid up for the sofa set so I contact the store to get my balance and final bill of sale. I was shocked to hear the women over the phone told me that my balance was $1,240.00 “[censored]” I said how can that be and the women told me because after 90 days if I didn't pay in full that the was going to start charging interest.

I told her that I need to speak to someone else and I said I don't know how you can work for a company that is ripping poor people off any people for all that matters. I told her that she will not get into heaven like that. She told me I was being rude and that she is now hanging up on me. All I ask for is an itemized print out on what I paid and all other charges tax and fees. And I was told that they did have anything like that they can only give me a balance of what I owe I know that’s not true we are talking about a billion-dollar corporation the keep track of everything.

Oh, and I forget to add that I paid $260 for delivery and the movers scratch my sofa. can someone please help me understand how I owe $1,240 in interest? I think something shady is going on with your company ROOM TO GO class action

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Mr. Helpful
Los Angeles, US
Jun 14, 2021 7:02 pm EDT

Generally this happens when you're a higher risk for repayment.

Whether it not or was an appropriate deal for you is being the point. I'd suggest getting the balance paid off.

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6:04 pm EDT

AcceptanceNow Bedgear

I purchase an adjustable bed for my husband who is disabled. I mage extra payments trying to pay off this 1286 before May 28th. My final payment was about 350. At that time my son had surgery and his stomach was punctured. He became septic. I stayed with him in ICU. I kep getting told my next payment was 9/7. I tried calling to pay the balance and was told my lease expired and I now owe 1300 because I missed the ‘May 28th deadline. When I called they told me my next payment was due now! In the stress of dealing with my son. I waited till he got out of ICU which was June 1st. Now I'm being told my 90 day option expired in which I kept trying to pay my balance. I let other bills go to get this pd. Now they saying I'm ova the 90 day. I am on disability along with my husband and don't have this kind of money. The fact of the also is they said my purchase was for 90. Days. I did not receive my merchandise until a week and a half later because the adjustable frame had to be delivered from Mississipp,

Desired outcome: Honor my 90 day purchase because of issues beyond my control. My son was near desth

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10:54 am EDT

AcceptanceNow couch purchase from Value city furniture

I purchased this couch for 1500.00 and financed through acceptance now and made payments on time and in January due to covid i lost some hours and missed one payment- the following month I went into Value furniture to make a double payment with extra $ so I could pay this off and they advised they could not accept more than what was owed and I advised them that i can't get through to Aceeptance now and try to pay online and their site never works to make a payment and I have advised them of this and I have tried calling them back several occasions so i can pay off the balance and I have record of all my payments and now they are stating my balance is $3000 when I have already paid 1500.00 and I understand a late fee but 2000 late fee and I will not be paying $ 4000.00 for a couch that was $1500.00- I am still waiting for them to call me back at my convenience and not at work- they always call while I am at work

Desired outcome: negotiate payoff and will not be working with Acceptance now

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+1 (888) 672-2411

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