AcceptanceNow complaints 76
AcceptanceNow - Deceptive practices
I went into Bobs to make a purchase. The salesman convinced me to finance the purchase which I did and started on auto pay. They never took the final payment but instead rolled me into a rental contract where the balance is now still more than the cost of furniture a year later. No one seems able to give me clarity on the break down of fees and interest rates. This experience has been a nightmare. Do not buy from Bobs Furniture Dedham Ma. I am already seeking legal help and plan on filing a complaint with the attorney general.
Desired outcome: Clarity on fees and program especially during sign up. Clarity on why balance owed is still more than cost of furniture. Explanation on why payments continued after last payment. Stop predatory lending.
AcceptanceNow - Dryer I purchased
My mom paid $600 dollars to Electric Express for the dryer that was $599.00 then they got her money and then took them to Acceptance Now. And was paying every month. And the last payment this month suppose have been $160.00. And when she went yesterday to make the last payment. They told her she owed $800.00 dollars that's b.s. I think Acceptance Now should shut there business down ripping off my mom. I give the bastard rate of 0. And I'm gonna look into this. I would never let my mom buy shit from Acceptance Now they're fl of bull shit. I think they took my mom's money and put the fucking money In there dam pocket. Electric Express I'll give them a rate of 0. They need to stop ripping people off they took my mom's money too. I'm gonna get a lawyer. I'm the daughter.
Desired outcome: They took my mom's fucking money. And Acceptance Now a d Electric Express needs to be shut down
AcceptanceNow - Everything from customer service to harassing letters and phone calls
In Nov 2021, I went to purchase a table set from the store in FV Heights! Everything was fine and I made the payment and got new furniture, no problem! I went in Dec 2021 and made another payment of over two hundred dollars! Everything is good! In January of 2022 I went in to try and tell them that I wanted to return merchandise because it was already put together faulty and I had someone to come back out from Acceptance Now to fix it and they did but afterwards it was just shaky and everything just went downhill from there! I have been harassed by people calling me telling me that i was over $500 behind and that they placed this account on my credit report for being delinquent over 60 days and now my credit report is destroyed! I have been receiving letters and calls on Sundays and Nights threatening me to have this turned over to collections for back payments. I went into store and found out that they took my Nov payment from 2021 and paid an account that was closed and was reported fraudulent and bankrupt and paid that amount off that was owed from previous account. It was told to me that the account was issued a refund from 2019 and that they took Nov 2021 and paid that payment that I owed them from 2019 that they refunded to me they stated. I informed them that the account had fraudulent activities and was filed in bankrupcy.I was told that they paid they old account and that's why there's no payment recorded for Nov 2021. They never told me that until 2/14/2022. They allowed me a new contract and lease agreement and started off with no issues but when I made my payment to the new contract, they took my Nov 2021 payment and sent it the old account that was back in 2019 without my knowledge. The phone calls have been vicious and so are the letters and i have spoken with corporate, district managers, etc ! They won't come and get their merchandise and they keep harassing me! Im speaking with an attorney to guide me in the right direction!
AcceptanceNow - Store manager
I have an Open Account which started out ok making my payments. The manager began to harass me after I came into the store to pick up an item from my significant other who has an open account also. She (India) then called me to say (I know your not in this store picking up this person items and there past due on the bill inwhich I know all customers information should only be discussed with that person and should be private. India then began to text me being rude comments. She Even went as far to contact me on Facebook messenger with rude comments. She even defaced me on Facebook live. This is very rude and unprofessional on her behalf. Something needs to be done. I have contacted my Lawyer to proceed with harassment charges and my bill being waived on the remaining amount that is owed
Desired outcome: Bill being waived on the remaining balance/ Terminated
AcceptanceNow - my refund
I purshased a couch on 3-27-21 and they delayed it 3 times. i cancelled and wanted my money back. they said 30 days, it has turned into 6 months an i want my money. every time i call bobs in canton ohio, it s told to me it is on the way. here it is 6 months and they are stalling and avoiding telling me corporates number. this is my final attempt to get the money you owe me, i will talk to a lawyer
Desired outcome: send my $1500.00
AcceptanceNow - Some agreement or payment arrangement
I have tried several times to work with this company with no success I sent that 300 hours and money by going rate that they did not honor then I joined again to make another agreement in the supervisor told me he refuses to put anything in writing I don't want to shots anymore they do! He was extremely rude nasty threw it on my face that went to a charger which was not my fault because I couldn't afford to pay it anymore I almost done a lot of money when I lost my second job and was only working a part-time job. I need a resolution fast because they are killing my credit day by day and I am in bad need of a car and a new apartment soon please help!
AcceptanceNow - Melvin
I asked for an extension on our bed so you kept trying to take the money out of our checking account. Melvin from bob's furniture on jonestown road I Harrisburg pa called and asked if I was ready to make a payment, I told him no because even though he gave me the extension he was still trying to take money out of my account everyday. I got smart with him but he was very unprofessional and he was on a recording line when he called me a bitch. That is unacceptable no matter which way you look at it. I would like something to be done immediately about this or I will contact my lawyer and take this to court. I will never buy anything from this so called company ever again and everyone will know how I was treated.
Desired outcome: For Melvin to lose his job or suspended for a week without pay
AcceptanceNow - Dinner room set
I purchased a Dinner Room Set from Bob's Discount Furniture back in September 2020 in Hunt Valley, Maryland. The price was $800.00 but I couldn't afford to buy up front so the salesman told me about AcceptanceNow to finance it. What he didn't tell me that this was a division of Rent A Center which I never liked dealing with because the customer always pays more than what the product is worth. After I received the contract I noticed after all the payments I would be paying $2000.00! I didn't see what the APR rate was or why I had to make 14 payments of $183.00 a month from my debt card from checking account which I hate as well. They have received the full payment for the dining room set plus delivery fee $919.00.
Desired outcome: I want to cancel the agreement and stop the harassment phone calls.
I purchase an adjustable bed for my husband who is disabled. I mage extra payments trying to pay off this 1286 before May 28th. My final payment was about 350. At that time my son had surgery and his stomach was punctured. He became septic. I stayed with him in ICU. I kep getting told my next payment was 9/7. I tried calling to pay the balance and was told...Read full review
AcceptanceNow - couch purchase from Value city furniture
I purchased this couch for 1500.00 and financed through acceptance now and made payments on time and in January due to covid i lost some hours and missed one payment- the following month I went into Value furniture to make a double payment with extra $ so I could pay this off and they advised they could not accept more than what was owed and I advised them that i can't get through to Aceeptance now and try to pay online and their site never works to make a payment and I have advised them of this and I have tried calling them back several occasions so i can pay off the balance and I have record of all my payments and now they are stating my balance is $3000 when I have already paid 1500.00 and I understand a late fee but 2000 late fee and I will not be paying $ 4000.00 for a couch that was $1500.00- I am still waiting for them to call me back at my convenience and not at work- they always call while I am at work
Desired outcome: negotiate payoff and will not be working with Acceptance now
AcceptanceNow - An employee
My name is Christina Lampton and one of the employees by the name of Tashianna Bush who works at the Orland Park Illinois location has be threatening and stalking me. She retrieved my home address from the system at her job because a few years back I went through Acceptance Now to make a purchase from Bob's furniture. I filled a complaint. The police served her papers at her job. My lawyer will be soon reaching out to her for going through her job to search for me...
Desired outcome: Termination
AcceptanceNow - Denial
I applied to get another phone today from acceptance now via Rent-A-Center and was told I was denied. After speaking with customer service and being told my account was in good standing I contacted Acceptance Now and they refused to give me any reason or allow me to dispute it. I was told I would be contacted via email with a reason why but have yet to receive anything. I don't understand because I paid off early and had no issues. The only thing that I can possibly think of that is called this is because when I spoke with Rent-A-Center they said I had to have my roommate come in and sign the contract is well because the utilities were not in my name and I was not the owner of the house. Before I never had to do this and they allowed me to bring in mail to prove my residency. I feel as though Rent-A-Center told them to deny me so they did and I honestly could spit Nails I'm so livid over the situation. This was my last hope to replace a phone that randomly quit working that I bought from them last year. Everyone I've spoken to has been very rude, in no way helpful, and really seem to be inefficient at doing their job. I'm sorry but this is an unacceptable practice and they should really care more about the people they rely on to use their service because otherwise there is no need for them if there are no customers.
Desired outcome: APPROVAL
This evening I was called by a team member from acceptance now stating my automatic payment was declined. I quickly checked my account and saw that there is more than enough money to cover the transaction. She told me that many customers have had the same thing happen to them today as they had a glitch in their system. She said she could take payment over...Read full review
AcceptanceNow - Furniture sofa and loveseat
Purchased Sofa leased loveseat I made my payments and as of yesterday went in to make my payment of $250 my balance was $474 so after I made my $250 I was advised that my balance was $610. Contacted customer service and advised that I wanted to pay off the balance from the $474 it's ridiculous how much was added on. Then customer service was calling and every time I would say hello about (3) times no response. My furniture was even delivered until September which had a tiny hole in it. This can really mess up a persons mental health especially all that is going on right now. I reached out to someone named Mitch district manager waiting to hear back. It's like Im paying $1, 500 for a freaking loveseat Acceptance Now is not the route to go it's a complete rip off.
My email is [email protected]
Desired outcome: Paying my balance from $474 after I paid my $250 yesterday 01/02
I went in to a furniture store in Jacksonville, Florida by the name of Furniture Sources and was told that I could finance and buy right out in three months. My partner and I used out entire stimulus checks to payoff the furniture. Two months later we continuous phone Morning and night sometimes we'll past 12AM. This company is fraudulent and absolutely...Read full review
AcceptanceNow - Service
I've been bullied and threatened by a lady named tracy the regional a manager named scott did not tell the truth a girl named erica in one of their locations was talking to my boyfriend with my information pulled up discussing terms on furniture without me being in the office
Then tracy lied to the corporate attorney I have text messages and voicemail when I questioned this I'm threaten by an attorney I do not have account.. Do not do busy with this company they are own by rent a center 1500 in furniture will cost you 325 a month.. Thats crazy I had told that girl over the phone at the location in daytona beach I didn't want to pay that much it was crazy so for her to even bring my information up in any conversation is wrong
AcceptanceNow - Misrepresentation / scam / ripoff and lying to customer
On May 5, 2020 went into High Point Factory in Florence SC to purchase a sectional I paid 1500 down I was told that I can do 90 days same a cash went over to table where a lady name Lauren I was never told anything about a rent to own lease was not able to read the contract didn't have my glasses the only thing was talk about was the 90 days after about 3 months I went back to see what my balance was I was told that my 90 days has expired on 08/03/2020 I never got email from the company of the lease or arrangement . I went back into the store on 08/26/2020 and 08/27/2020 trying to pay off the balance please help with this matter it not fair that this company is scam people out their money and taking back furniture that has been over charge I want stop complaint about acceptance now until this matter is solve
I have called the local store in order to get proof that I paid my account off. I am currently buying a home and the account showed opened on my credit report and my lender advised that the account is affecting my debt to income ratio. Once the credit has been pulled they can not pull it again. It is the law. The lender simply needed proof the account wa...Read full review
Dec 2020 I called Room Store in Fay NC spoke to the acceptance now girl she said My balance was 1000 dollars on my account then Jan I5, 2020 I came in paid close to 500$ on my account, then March struggling to pay AGAIN but made it happen I was effected by Cov 19 hard by this time made 240 payment over the phone but way before this I explained on source of...Read full review
This is so messed up. What they don't tell you is if you don't pay off within the 90-days, you start all over with the original amount into installment payments so the money you paid within the 90-days is gone/lost and not counted. To top it off their is a fee of 12%-15% automatically added to the price of the item you buy, which is not made clear as well...Read full review
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