The Brick reviews and complaints 1340
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Firebox
ongoing complaint updated on 7 January 2020. Still no response from The Brick customer service regarding complaint.
Ongoing complaint log. no resolution from store, nor feedback from The Brick hq. Details of ongoing complaint as below.
Ongoing complaint. The Brick.
To recap, Missing part request
1. Tuesday 26th November 2019 attended store with manual to confirm part required to prove identity of it, no knowledge in parts. Guaranteed 10 days delivery was not completed. 12th November ordered parts.
2. Tuesday 3rd December attended the store. This followed attending the previous week, with my fireplace manual, where I was informed that the original order of a missing part was cancelled, due to wrong part being ordered. This should not have been the case, as details of parts given. The original eta of delivery was to be was 10 days, prior to 26th November. I was told that both part orders had been cancelled. the part was ordered again. Eta was 2-3 days to be delivered to store.
3. Tuesday 5th December, called from Brick stating parts don't exist, could I confirm of bring manual again.
4. 5th December attended store with manual, copy taken of relevant part and picture. Told 2-3 days delivery to store.
5. 14th December, clearly after 2-3 days for delivery, at 7pm I am called stating no part available, the brick will exchange for a new model. Have the old parts ready to be collected? I WAS told that the manager would need to be spoken to, and I would receive a call on Tuesday the 17th December.
6. 17TH December, no call was received as promised.
7. 18th December. no call was received as promised.
8. 19th December, no call was received as promised.
9. 20th December, no call was received as promised.
10. 21st December, no call was received as promised.
11. 21st December E MAIL COMPLAINT SUBMITTED AGAIN.
12. 22nd December, still no contact from store or via complaint board.
13. 23rd December, still no contact from store or via complaint board.
14. 24th December, still no contact from store or via complaint board.
15. 25TH December, B/H. Still No contact.
16. 26th December, Still no contact.
17. 27th December, Still no contact.
18. 28th December, Still no contact. (2 full weeks from last call, promised a call on 17th)
19. 29th December, Still no contact.
20. 30th December, Still no contact.
21. 31st December, Still no contact.
22. 1 Jan 2020, Still no contact.
23. 2 January, attended store. Staff advised me new one ordered, not in stock, will be delivered next week.
24. 3 January, call from store to confirm delivery on 7th January.
Will receive call on 6th to confirm delivery slot. Driver will remove dismantled defective unit.
25. 7th January 2020. 0917 the delivery driver from the Brick arrived, with only a firebox, not the complete unit, and had no instructions other than to take away a firebox, not the complete dismantled unit. Clearly yet again there is an understanding difficulty in the staff appreciation of the issue, despite clearly identifying a missing internal structural part that prevented the entire firebox being built. Yet again I will have to attend the Newmarket store, causing lost working time and additional expenses.
I have a part-built unit taking up space in a small condo, I have incurred expense travelling back and forward to get this dealt with. I expected not only a fast response in relation to getting this part, but compensation for all my travel and inconvenience.
I am also not going to waste my money on the additional furnishings I need for my condo.
I expect the complaint to be forward to the complaints department at the brick.
Robert steel
classic flame fireplace
26mms9872
part missing is "L"
UPDATED 14TH JANUARY 2020.
Ongoing complaint log. no resolution from store, nor feedback from The Brick hq. Details of ongoing complaint as below.
Ongoing complaint. The Brick.
To recap, Missing part request
1.Tuesday 26th November 2019 attended store with manual to confirm part required to prove identity of it, no knowledge in parts. Guaranteed 10 days delivery was not completed. 12th November ordered parts.
2.Tuesday 3rd December attended the store. This followed attending the previous week, with my fireplace manual, where I was informed that the original order of a missing part was cancelled, due to wrong part being ordered. This should not have been the case, as details of parts given. The original eta of delivery was to be was 10 days, prior to 26th November. I was told that both part orders had been cancelled. the part was ordered again. Eta was 2-3 days to be delivered to store.
3. Tuesday 5th December, called from Brick stating parts don't exist, could I confirm of bring manual again.
4. 5th December attended store with manual, copy taken of relevant part and picture. Told 2-3 days delivery to store.
5. 14th December, clearly after 2-3 days for delivery, at 7pm I am called stating no part available, the brick will exchange for a new model. Have the old parts ready to be collected? I WAS told that the manager would need to be spoken to, and I would receive a call on Tuesday the 17th December.
6. 17TH December, no call was received as promised.
7. 18th December. no call was received as promised.
8. 19th December, no call was received as promised.
9. 20th December, no call was received as promised.
10. 21st December, no call was received as promised.
11. 21st December E MAIL COMPLAINT SUBMITTED AGAIN.
12. 22nd December, still no contact from store or via complaint board.
13. 23rd December, still no contact from store or via complaint board.
14. 24th December, still no contact from store or via complaint board.
15. 25TH December, B/H. Still No contact.
16. 26th December, Still no contact.
17. 27th December, Still no contact.
18. 28th December, Still no contact. (2 full weeks from last call, promised a call on 17th)
19. 29th December, Still no contact.
20. 30th December, Still no contact.
21. 31st December, Still no contact.
22. 1 Jan 2020, Still no contact.
23. 2 January, attended store. Staff advised me new one ordered, not in stock, will be delivered next week.
24. 3 January, call from store to confirm delivery on 7th January.
Will receive call on 6th to confirm delivery slot. Driver will remove dismantled defective unit.
25. 7th January 2020. 0917 the delivery driver from the Brick arrived, with only a firebox, not the complete unit, and had no instructions other than to take away a firebox, not the complete dismantled unit. Clearly yet again there is an understanding difficulty in the staff appreciation of the issue, despite clearly identifying a missing internal structural part that prevented the entire firebox being built. Yet again I will have to attend the Newmarket store, causing lost working time and additional expenses.
26. I attended the Newmarket store at just after 1000 am the same day, 7th January 2020. Customer service woman that has dealt with me on each occasion was consulted. She admitted that she only ordered the firebox by mistake. I clearly indicated that this was not good enough and a full refund was required. The shop manager attended, was briefed and he agreed that a full refund would be in order and that dismantled fireplace would be collected. The refund to take place once todays firebox was received back. A call would be made to me to arrange.
27. 8th January 2020, no call from brick as promised to confirm returned firebox and to make refund to me.
28. 9TH January 2020 at 12 32, I had to call the location as no call was received as promised confirming return of firebox. Refund details for my credit card were given. This was to be made instantly and arrangement to collect unwanted dismantled unit.
29. 10 January 2020, 1109 hours, my credit card balance Was not showing refund. I did not receive a call or e mail to confirm the collection date of dismantled parts. E mail complaint submitted again, as yet no messages have ever been replied to.
30. 10 January 2020 a voicemail message received to arrange pick up of unit. Still no refund.
31. 11 January 2020. 1120 hours I called the store, the receptionist was unable to arrange pick up, had no knowledge why my refund had not been processed. I was told original staff member was in at 1pm, she would call me. Clearly yet again the efficiency of staff is lacking and the aggravation continues.
32. 11 January 2020. I called the brick again and was speaking to the lady who has dealt inefficiently with the whole matter. I was now told that the refund of my money would now not occur until The dismantled firebox was collected from me, because there is nothing on my account. This is in conflict to my speaking with the manager as above earlier in the week. That assurance was that when the wrongly delivered firebox was returned to the store, I would be refunded. The confirmation was made and my credit card details sent, awaiting the call to confirm. I that would be taken into consideration. Then asked for a date to collect. I stated Monday the 13th, to be told we don't do Mondays. I then said Tuesday please confirm a time. I was told we don't do times just a window of 3 hours, told to me the day before.
I made it very clear that the conversation was again being evidenced for supplementary court proceedings if needed. I also highlighted yet another day lost income. I also made it clear that the item being collected is a dismantled fireplace not in boxes and the reason for the entire matter was missing parts in the first place.
I made it very clear that on return of these parts, I expected a full refund, no more excuses, no argument about missing parts etc. This was agreed to by the receptionist.
33. At 2.12 hours Jan 13th 2020, I received a call from the Newmarket store. The caller asking if I had received further feedback from my previous complaints. I outlined that no one had ever contacted me as requested on submitted complaints. The caller re assured me that the firebox would be collected tmrw, a time not known as it's a computer that does it, and not treating me as a priority. By Wednesday on return of my parts, I should get a refund. A marginal apology was made. I outlined my concerns, doubts and frustrations and indicated that I would review matters in relation to compensation and potential civil litigation.
34. At 1.05 hours 14th January 2020, I called the Brick, as whilst at home awaiting the collection of the dismantled fireplace, I noted on the tracker app, that the drivers were sent to my old address, not the new one as per the delivery on the 7th January 2020. It was confirmed then that this is my new address. I spoke to the customer service person who would call the drivers, confirming she had my new address on file.
At 1.50pm as anticipated, I received a call from the same female customer service agent, advising me that no collection would be made today, and apologising, admitting that it was yet again her fault for not updating my address. This clearly is not the case as the address was updated for a delivery on the 7th January.
It is my opinion that owing to the level of inconvenience, aggravation and expenses incurred to date, that a collection vehicle would have been sent at once to collect the item, thus causing no further inconvenience or loss of income.
As a self-employed security consultant, I have yet again lost income today. I insisted that I be treated as a priority for collection of the item, not a computer-generated date, and that I would expect compensation to cover all my costs and loss of income to date. I asked for confirmation by e mail of the new arranged date for collection.
I have a part-built unit taking up space in a small condo, I have incurred expense travelling back and forward to get this dealt with. I expected not only a fast response in relation to getting this part, but compensation for all my travel and inconvenience.
I am also not going to waste my money on the additional furnishings I need for my condo.
I expect the complaint to be forward to the complaints department at the brick.
Robert steel
classic flame fireplace
26mms9872
part missing is "L"
bedroom set
Cannot tell you how much I am disappointed and upset right now.
Bought my bedroom set 3 weeks ago, wanted everything to be ready before the Christmas. Got delivered on time, but half wrong, half broken and missing assemble instruction. After the store figured out that the sales person on the paper had the right order, but we were billed for something else. My husband and I had to sleep on the floor for 3 weeks and had our clothes on the floor due to removing the old firnuture to make sure we can fit the new one. For a good 15 days I had to sleep on the floor almost on top of the boxes with the wrong furniture!
3 weeks later the delivered the replacement as promised. Delivery guys were unprofessional and rude to my husband, didnt even bother to take of their muddy shoes before coming to my house- BEDROOM! AND GUESS WHAT? We r still missing night stands and NO ASSEMBE INSTRUCTION for the bed! Tell me one reason not to be upset?!
This is a very bad experience and I'm not going to be this nice if you are not fixing this issue ASAP!
no customer service
I ordered a dishwasher online over the boxing week sale, was told by sales reps that there were plenty of stock in Montreal, paid my money and now after calling last night to verify if it had arrived at the store, I'm told it won't be until February sometime. Multiple times I'm told that they will get back to me by a certain time, no call. They won't answer at the store. I just want my money back. Will not be buying anything else from the brick. Customer service seriously lacking
5 year warranty
Hi Guys,
I am a regular Brick customer, must have bought more than 25K worth of goods in last 7-8 yrs and always bought 5 year warranty on everything I purchased.
Bought three sofas along with other furniture in 2015 with 5 year warranty. Out of these 3 sofas- springs of two of sofas are gone. I went to Brick and complained about it in Dec, 19 (Event ID 4947808 ), a brick person visited at home and clearly mentioned that springs are definitely gone and needs repair, he also said we will get back to you in 4-5 days. When I received no response next 20 days, I visited Brick and tried to find out next steps. First of all, they were very arrogant in responding to my queries, secondly they said its not possible because its 4.5 yrs passed. No-one including manager on duty was able to respond to me why people buy 5 year warranty. This is the second time in my last 7-8, I went to Brick on warranty issues. I don't know " 5 Year Warranty" is an scam or its really worth buying, also don't you think customer care should be taught how to behave with customers ?
Can someone help me?
Thanks
Kamal
king size mattress and box springs
Hello, i am writing this in frustration that i was promised that i could pick up my king size mattress from the Milton branch on Maple Avenue, ON on the 31st Dec. I had booked a truck for the same. From the past 3 days before 31st i was calling the store delivery person to ensure all is right... all was ok until 3pm of 31st Dec., when i called the pickup / delivery number for the 5th time, they said that the box springs have been shipped to the store from the warehouse BUT not the mattress. I was really annoyed with the response. I asked fof clarification as to why this happened and no clarification was provided to me rather they said it is all under the control of the delivery shipment from our warehouse in Mississauga. I would want someone from brick to get in touch with me and clarify why they couldn't deliver as promised before new year. My sales order invoice number is 122695BHEHG. Now they hv promised me that i can pick it up on Sat 4th jan. Pathetic!
dining room table
Hello,
I am not very pleased with the brick at all! Already to begin with when they delivered my table set, it was damaged, so I had to wait 3 months with a damaged table until they received the new one. (Which I also had to call constantly to get my table or the order would of never went through and I'd still be waiting)! We finally negotiated they would just change the top piece of the table not the legs. I receive the table the men bringing in the table refused to take off there shoes when it was raining and muddy outside, I had to wash the whole house! The men were rude, they didn't leave me the two new pieces that go with this new table top, I was so frustrated I didn't think the two pieces I had wouldn't fit inside, now it's New Year's Eve, I have family coming over tomorrow, and I can't extend my table to fit everyone! I am not happy at all with the service of the brick! It was not cheap the items I bought and I am still very upset about this! I suggest someone contact me right away and fix this! [protected] natalia
The picture I sent you, the holes to not align due to two pieces of wood put on the wrong sides!
090394zxzdh - mattress - dkeshrkp / dukeshire tt kg set
Hello,
Receipt/Order Number: 090394ZXZDH
Location: Milton, ON, Canada
I, Irfan Khan (cUSTOMER cODE: KHAN21052) and my wife Joham Khan (Customer Code: KAZMS33551) had purchased two set of king size mattresses - one for us and one for our elderly parents.
The mattress we purchased for us is great and we have no complaints.
The mattress we purchased for our parents (DKESHRKP / DUKESHIRE TT KG SET) has been a huge disappointment! We had specifically requested the staff for the hardest mattress due to our parents' back problems. My parents even tried it in the store and found it pretty sturdy. However, since it came - it seemed softer than what we had tried on in the store. We still gave it a chance to see if it adjusts, however, since one week one specific portion where back rests on one side is sagging down and now is causing severe back to my elderly mother.
We want immediate assistance in this matter so we can get this mattress replaced for something more appropriate.
Thanks.
Irfan Khan
c:[protected]
Classic fireplace
Ongoing complaint log. no resolution from store, nor feedback from The Brick hq. Details of ongoing complaint as below.
Ongoing complaint. The Brick.
To recap, Missing part request
1.Tuesday 26th November 2019 attended store with manual to confirm part required to prove identity of it, no knowledge in parts. Guaranteed 10 days delivery was not completed. 12th November ordered parts.
2.Tuesday 3rd December attended the store. This followed attending the previous week, with my fireplace manual, where I was informed that the original order of a missing part was cancelled, due to wrong part being ordered. This should not have been the case, as details of parts given. The original eta of delivery was to be was 10 days, prior to 26th November. I was told that both part orders had been cancelled. the part was ordered again. Eta was 2-3 days to be delivered to store.
3.Tuesday 5th December, called from Brick stating parts don't exist, could I confirm of bring manual again.
4. 5th December attended store with manual, copy taken of relevant part and picture. Told 2-3 days delivery to store.
5. 14th December, clearly after 2-3 days for delivery, at 7pm I am called stating no part available, the brick will exchange for a new model. Have the old parts ready to be collected? I WAS told that the manager would need to be spoken to, and I would receive a call on Tuesday the 17th December.
6. 17TH December, no call was received as promised.
7. 18th December. no call was received as promised.
8. 19th December, no call was received as promised.
9. 20th December, no call was received as promised.
10. 21st December, no call was received as promised.
11. 21st December E MAIL COMPLAINT SUBMITTED AGAIN.
12. 22nd December, still no contact from store or via complaint board.
13. 23rd December, still no contact from store or via complaint board.
14. 24th December, still no contact from store or via complaint board.
15. 25TH December, B/H. Still No contact.
16. 26th December, Still no contact.
17. 27th December, Still no contact.
18. 28th December, Still no contact. (2 full weeks from last call, promised a call on 17th)
19. 29th December, Still no contact.
I have a part-built unit taking up space in a small condo, I have incurred expense travelling back and forward to get this dealt with. I expected not only a fast response in relation to getting this part, but compensation for all my travel and inconvenience.
I am also not going to waste my money on the additional furnishings I need for my condo.
I expect the complaint to be forward to the complaints department at the brick.
Robert steel
classic flame fireplace
26mms9872
part missing is "L"
employee working there or manager I think he might be - c. house is the name on my receipt
A man approached me and my kids in the brick and asked for help, so I told him I was looking for a pullout couch/bed. I was very unsure if I wanted what he had shown me and I felt almost pressured to buy it because he was pretty much telling me I had no other options except to go to a futon. He even laid on the bed cause I was unsure about size and everything. I did decide to take it because I liked it. I had also asked about if the movers could put it together for me considering how small it was and I couldn't. He told me just straight out no and they don't put together those type of items and they didn't have the time. He never gave me the option to have it assembled or not, hejust refused it.He also told me he could come and put it together, which was also insulting because he was making me feel like this wasn't a big problem.But yet he had no problem accepting my credit card. And as I purchased it he told me I could sit in the payment purchase chair. This is suppose to be your manager. Very unprofessional. I'm not impressed. I then called head office today and made a complaint and a lady sent my complaint. I did not know she was sending it to C. House who he is the person I'm complaining about. He called me back even more angry and was extremely rude the second time again saying he still is not going to do it and it's a ready to assemble product, which is part of his job is to get these movers to assemble any items . The installation, service and assembly policy is on the back of my receipt saying you service what you sell. I have had other customers I know have there items be assembled for them that would take more time than mine. I'm not even receiving this product till the end of January so they have time to prepare and make me as a customer satisfied.I am a woman of colour so I would hope that this would not be an issue . I would like this matter resolved in a "our commitment is to you ...our customer" matter. And I would appreciate if I would not have to speak with the manager I complained about again, and have him belittle me for a third time.
Doc# 12269CENLAW MACDV213Z4
classic fireplace
update from original complaint following no response from the brick.
Ongoing complaint. The Brick.
To recap, Missing part request
1.Tuesday 26th November 2019 attended store with manual to confirm part required to prove identity of it, no knowledge in parts. Guaranteed 10 days delivery was not completed. 12th November ordered parts.
2.Tuesday 3rd December attended the store. This followed attending the previous week, with my fireplace manual, where I was informed that the original order of a missing part was cancelled, due to wrong part being ordered. This should not have been the case, as details of parts given. The original eta of delivery was to be was 10 days, prior to 26th November. I was told that both part orders had been cancelled. the part was ordered again. Eta was 2-3 days to be delivered to store.
3.Tuesday 5th December, called from Brick stating parts don't exist, could I confirm of bring manual again.
4. 5th December attended store with manual, copy taken of relevant part and picture. Told 2-3 days delivery to store.
5. 14th December, clearly after 2-3 days for delivery, at 7pm I am called stating no part available, the brick will exchange for a new model. Have the old parts ready to be collected? I WAS told that the manager would need to be spoken to, and I would receive a call on Tuesday the 17th December.
6. 17TH December, no call was received as promised.
7. 18th December. no call was received as promised.
8. 19th December, no call was received as promised.
9. 20th December, no call was received as promised.
10.
I have a part-built unit taking up space in a small condo, I have incurred expense travelling back and forward to get this dealt with. I expected not only a fast response in relation to getting this part, but compensation for all my travel and inconvenience.
I am also not going to waste my money on the additional furnishings I need for my condo.
I expect the complaint to be forward to the complaints department at the brick.
Robert steel
classic flame fireplace
26mms9872
part missing is "L"
double boxed bed, double mattress, two pillows, one night table, one dresser with mirror, mattress cover and free gift amazon echo
My name is Gurjot Saini, I supposed to get the delivery if all the above as today because when I was in store I was told that it will be 19th Dec as not all stuff is in stock .
Today now 19th the delivery day I didn't receive any call or delivery and called to find out as why I was not delivered as committed date and found that stock is not available.
I made arrangements for today, opened my old bed and cancel some other appointments because of the delivery today which never happened.
When I call customer service I was told that stock is still not available till 26th Dec, 2019.
Why I was not told about this and what if today was delivery and I was not home then the Brick will say that I didn't inform. Who's responsible and why these things are not told to customer Ahead.
Put yourself into my shoes and tell me that it this is right instead of just SORRY.
I should have informed that delivery is not today but later at least 24 hrs before .
lg refrigerator
I bought my LG Fridge from the Brick and bought the extended warranty. 3 years into owning the fridge, the fridge gave out. I called King and State to start my claim. It took a total of 5 weeks (with no fridge) to get my fridge running. They had replaced the brain and the compressor. One month after the fridge got fixed, it stopped working again. Back on a waiting game with these people. I am at a complete loss for words. The lack of compassion and the way they are handling this situation is extremely saddening.
classic fireplace and customer service
Ongoing complaint. The Brick.
To recap, Missing part request
1.Tuesday 26th November 2019 attended store with manual to confirm part required to prove identity of it, no knowledge in parts. Guaranteed 10 days delivery was not completed. 12th November ordered parts.
2.Tuesday 3rd December attended the store. This followed attending the previous week, with my fireplace manual, where I was informed that the original order of a missing part was cancelled, due to wrong part being ordered. This should not have been the case, as details of parts given. The original eta of delivery was to be was 10 days, prior to 26th November. I was told that both part orders had been cancelled. the part was ordered again. Eta was 2-3 days to be delivered to store.
3.Tuesday 5th December, called from Brick stating parts don't exist, could I confirm of bring manual again.
4. 5th December attended store with manual, copy taken of relevant part and picture. Told 2-3 days delivery to store.
5. 14th December, clearly after 2-3 days for delivery, at 7pm I am called stating no part available, the brick will exchange for a new model. Have the old parts ready to be collected? I WAS told that the manager would need to be spoken to, and I would receive a call on Tuesday the 17th December.
6. 17TH December, no call was received as promised.
I have a part-built unit taking up space in a small condo, I have incurred expense travelling back and forward to get this dealt with. I expected not only a fast response in relation to getting this part, but compensation for all my travel and inconvenience.
I am also not going to waste my money on the additional furnishings I need for my condo.
I expect the complaint to be forward to the complaints department at the brick.
Robert steel
classic flame fireplace
26mms9872
part missing is "L"
not giving my appliances even though it it paid in full.
I bought fridge, combination oven, dish washer, gas stove, range hood, washer and dryer. I put deposit on all these appliance a year ago and on novemeber 22, 2019 I made full payment asking them to deliver my all appliances on december 4th. I received four appliances out of seven, I am still missing stove and washer dryer. I called customer service and they hung up on me saying it would be delivered after christmas what am I supposed to do untill then.
purchase is three months overdue
I am very disappointed not only with customer service but the level of professionalism within this store. On October 12/2019 I purchased a mattress and Candace full bed. The sales person Heather K. informed me the mattress would be in a week and bed frame in to weeks. Within that time frame I got only mattress. Today is December 8/2019 and I'm still waiting for the bed frame. From October 12/2019 I called almost every two weeks and heard the same story, it will be on Wednesday, then Saturday, then they told me the second week of November or second week of December. On December 7/2019 I got a call from Bricks just to inform me my bed frame will be approximately after December 12/2019. Is this a joke?!?! or maybe BRICK like to play stupid games! My question is WHY the sales person did not informed me on the day of purchase that the bed frame is currently out of stock. I called again to speak with manager and I was told that manager will call me back.She/Hi never called me back.
mattress
Bought a king size mattress from the brick. Was told the warranty would be easy if I had any problems. Recently noticed my mattress was warped in the middle. Contacted warranty and did the whole process only for them to deny my claim. They never even sent anyone to look at it. You can't really see much in pictures. I would tell everyone not to ever buy your mattress from the brick as they lie about everything. Worst ever service. And when you are purchasing such an expensive piece of furniture you shouldnt have to have any problems with exchange at least .
king size bed
To
the Manager "The Brick "
Newton Surrey,
My Dear Manager,
I am an old and loyal customer of The Bricks which can be seen from my purchase history as most of the items I bought were from your store. I was satisfied with the performance of your items until the last one on 22nd November 2019 when I purchased several items including a Tulsa King bed( Item code TULSGKBD, Vender code 069C) vide Invoice # @ 11229BSCXUA dated 22nd November 2019.
The bed has following issues:-
1. The joint in middle of the side Arms is not strong enough to last as in just one day the arm is sagging.
2. The wooden support under the mattress is too inferior and is giving up ( wooden strips gets out of plastic holders on mounting the bed)
3. Bed is over size (3.5"on sides /2 inch on end) and mattress has big spaces on sides and end which makes it look very bed as wooded strips are visible after tucking in the sheets.
I am sending you the pictures of
invoice and bed.
I visited the store on 23 rd November 2019 and reported the matter in person and was told to send an email.
I have sent several emails and visited the store too but not even a technician has been sent.
Kindly do the needful to overcome the issue at priority.
Sincerely,
Khalid Mateen Khan
12337, 72A Avenue Surrey
V3w9j6
Tel: [protected]
delivery
Ordered a "Special Order" fridge due to the size we needed, and selected a delivery date on check out. We chose The Brick because it looked to be the quickest turn around. A couple days before it was to be delivered, got a call saying it would be a few days late. Ok. Then a few days later, got another call saying it wouldn't be in until the end of the month ( a couple of weeks late). I called and was told basically duh, special order items usually take 4-6 weeks. I said we why did you offer me a deliver date 2 weeks out? and not have anything on the website to this effect? Decided to leave it until the end of the month, called again and they then weren't sure if they could get it in December, probably sometime in January. They told my husband that special order is usually 6-8 weeks. Huh? What a waste of time. It's only a fridge, why would you need that on time? NEVER again.
delivery truck c329
Truck was delivering to neighbor.
At 3051 33a ave se calgary.
Parked in front of my house and my parking spot!
Wouldnt move and tried to tell me,
"you werent here when we got here"!
That doesnt goddamn matter, theyre delivering to a certain house, they park in front of that address!
Not the neigbors house and only parking spot! I had a crying kid in my truck too!
Thanks for [censored] all
Front load washer - oe code not draining water
Called the Brick sunday November 17 got passed over to their brick customer care appliance line then from there I passed over to King and state for the warranty in which I have not been successful getting a hold of them and it's going to be two weeks. The customer service sucks something needs to be done about this service! without a washer for two weeks is not acceptable! Machine is 4 years & 2 months. Bought the 5 yr warranty yet can't get it serviced!
The Brick In-depth Review
Overall Rating: The Brick is a top-notch retailer that consistently delivers exceptional products and services. I highly recommend them for all your home furnishing needs.
Product Selection: The Brick offers an extensive range of products, catering to every style and budget. Whether you're looking for furniture, appliances, or electronics, you'll find everything you need under one roof.
Pricing: The Brick provides competitive pricing, ensuring that you get the best value for your money. They frequently offer promotions and discounts, making it even more affordable to furnish your home.
Customer Service: The customer service at The Brick is outstanding. The staff is knowledgeable, friendly, and always ready to assist you. They go above and beyond to ensure your satisfaction, making the shopping experience enjoyable.
Delivery and Shipping: The Brick offers efficient and reliable delivery services. They provide timely updates on the status of your order and deliver it right to your doorstep. Their shipping rates are reasonable, and they take great care in handling your purchases.
Website Usability: The Brick's website is user-friendly and easy to navigate. It's well-organized, allowing you to find products quickly. The search function is efficient, and the checkout process is seamless.
Return Policy: The Brick has a flexible return policy, ensuring customer satisfaction. If you're not completely happy with your purchase, they offer hassle-free returns and exchanges. Their commitment to customer service is evident in their fair and transparent return policy.
Quality of Products: The Brick offers high-quality products that are built to last. They partner with reputable brands, ensuring that you receive durable and reliable items. The attention to detail and craftsmanship is evident in every product they sell.
Store Experience: The Brick provides a pleasant and enjoyable in-store experience. The stores are well-maintained, and the layout is designed for easy browsing. The staff is attentive and helpful, making your visit a memorable one.
Loyalty Program: The Brick's loyalty program is a great way to earn rewards and exclusive benefits. By becoming a member, you can enjoy special discounts, early access to sales, and personalized offers. It's a fantastic way to save money while shopping at The Brick.
Social Responsibility: The Brick is committed to social responsibility and giving back to the community. They actively participate in charitable initiatives and support local organizations. By choosing to shop at The Brick, you're supporting a company that cares about making a positive impact.
Competitor Comparison: When compared to their competitors, The Brick stands out for their exceptional product selection, competitive pricing, and outstanding customer service. They consistently outperform their rivals in terms of quality and overall shopping experience.
Pros and Cons:
- Pros: Extensive product selection, competitive pricing, exceptional customer service, reliable delivery, user-friendly website, flexible return policy, high-quality products, pleasant in-store experience, rewarding loyalty program, commitment to social responsibility.
- Cons: None that I can think of. The Brick truly excels in all aspects of their business.
Summary and Recommendation: The Brick is an exceptional retailer that offers a wide range of high-quality products at competitive prices. Their outstanding customer service, reliable delivery, and user-friendly website make shopping a breeze. With a flexible return policy and a rewarding loyalty program, The Brick goes above and beyond to ensure customer satisfaction. I highly recommend The Brick for all your home furnishing needs.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions you had with The Brick, the nature of the issue, and any steps you took to resolve it, including interactions with the company's customer service. Describe how the issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. However, be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from The Brick, whether it's a refund, exchange, repair, or an apology.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint or review, make sure to regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from The Brick or from other users who have had similar experiences.
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