Complaints & Reviews


I bought a lounge suite at Bradlows Springs and I was promised that if I buy for R9999 I will receive a certain percentage discount.But when I asked about my discount, I was told it was capped...okay fine I payed my products off and ask again I was told they dont have any knowledge of that.Now my lounge suite has'nt finished a second year, and the leather is peeling off and they need to be stuffed.Tell me spending lso much money thinking you buying quality.

product complaint

617584 I have purchased the attached recliners on credit. It is not even a year old and I have disputed that they are out of balance, it makes such a grinding roaring sound when rocked...

sleep master bed

I bought a queen bed from the shop in Grahamstown for 7000. 3 weeks later the base broke, i went to the shop to report it they lodged a complaint with the supplier who promised to...

defy 323lt fridge / freezer combo unit with water dispenser - silver

617584 Good Day. I Purchased a Silver Defy 323 Lt Fridge / Freezer unit around the black Friday -2019. On the 14th of January i officially complained about the Water Dispenser that wa...

3 piece cambridge couches

617584 I bought Cambridge 3 piece couches from Bradlows Lichtenburg Branch in 2018 and have already returned them 3 times for repairs because they sell poor quality couches that in a...

poor service

617584 The poorest service I've ever came across my entire living life, i bought a bed it was never delivered, instead of bradlows staff calling to inform me about the delay it wa...

leather couches for r32000

617584 I recently bought leather couches for R32000 in Groblersdal and on delivery 2 couches where damaged n were returned and new staff was brought to my house, n thy only found my mum...

tv stand

617584 I recently bought a TV stand at Bradlows, collected the TV stand from their warehouse, only to find that the stand is broken when I got home. I lodged a complaint and got the...

unhappy customer.

I bought sofas with Bradlows Secunda, and the delivered damaged sofas I made an instant complain in September at the branch, I was then told by the sales people from the branch...

bed not delivered

Good day I opened an account at bradlows southgate branch, everything was finalized on the 31st of October 2019. I bought a bed and a laptop. I went to fetch the laptop on the...

misleading customers and false advertising

I've recently purchased a fridge from Bradlows on credit. The catalogue stated that the cost price of the fridge was R5000 however the credit would be just under R10000. I agreed...


I purchased furniture from you in good faith. Its been months where im back and forth as your furniture quality is not good. My bedroom suite looks like pathetic as doors are...

worst ever service experience!!!

Look... Im going to put this very sweet and short, I do not want to upset myself any further!!! The damn deal had been cancelled with bradlows benoni 1 year ago (december 2018...


What sense does it make for you people to not deliver my things if you say my phone was on voice mail in which it was not, I can't live a life if sitting at home waiting for you...

defy 18kg washing machine

I lodged a complaint regarding my Defy 18 kg washing machine 2 weeks ago aboyt the spinner making a terrible noise. Today is 28 Octnober 2019 and I have phoned the store manager...

roma 3pce 3 action reclining lounge suit gomma gomma beige 3pce pu 3-2-1 acc no.4071903. m222-[protected] my c/n [protected] / [protected]

Hi I bought Roma 3PCE Action Reclining Lounge Suit in Burgersfort branch in August and it came with loose stitches, I went to the branch to complain sofa was taken for repair, I...


I went to Bradlows to purchase a TV stand and coffee table then I was told there will be delivered from a warehouse and told me the delivery fee, I responded that the delivery fee...

bedroom suite/ cash back

617584 Good day. My name is Regina Xhekwa and I reside in Sada Whittlesea. My contact number is [protected] my alternative number is [protected]. I purchased a bedroom suite at Bradlow...

warranty not honoured

617584 I bought a 3 pce Saville Grafton Everest lounge suite from Bradlows, Port Shepstone - order number: 2246156, Customer: [protected] during 2017. The recliner chair has collapsed...

laybuy refund

My name is delver malatji, this is regarding bradlows phalaborwa, I applied for my lay-buy on a bed on the 24th august and paid r600 to secure my lay-buy for the bed. I was assisted by dickson mathebula, the sales representative and anna kambowo who is the manager assisted me with the application process.

Upon arrival at home, I found there is a handling fee of r520 which I was never told about. I went back to the shop on the 27th august to submit my papers for refund and I was told the refund process will take 3 weeks, I got patient and the inquired with the customer care services of bradlows and the told me that it will take 14 days, which differs to the information I got in the shop.

After 3 weeks I then called the shop and I was told annah is on leave and she is the only one who can assist me with my refund, I waited for her to come back and I went to the shop yesterday (24th septemper). I found her and with a smile on her face, she told me that she did not finalize the paper work before going on leave, the leave that she claimed she took since the begging of september but cagey about the exact dates. To my surprised, she then told me I will get my money next week ' so its no longer 3 weeks waiting period but in a weeks time'. I loved the bed so much but bradlows is not where I am going to buy it.

I am angry because I am being played for a fool by the shop manager, I think as a company, you must question her work ethic and integrity, and anticipate to loose more customers in the near future if you don't act on her attitude towards assisting customers.

I want my hard earned money back!!!

poor service

Very bad service from Vosloorus Chris Hani crossing branch, manger and incompetent stuff I bought a bedroom suit 3piece but it was not complete when it was delivered, I was told...


2018 February we bought couches at Bradlows Maponya Mall for 36, 096.95, ACC [protected]. Months later the couches were now making noise when you sit. In August we logged a...

iam complaining about poor quality furniture

617584 I bought knight 10 piece dinning suite for my Anniversary cash on 16/08/19 and was deliverd on 19/08/19. As days pass I found that were the bolds were mounded starts to make...

lay-by refund not received

I did a lay-by on the 18th of April 2019 cancelled my lay-by on 23rd of August 2019, was told I would get my refund in 14 days from Bradlows at Greenacres Mall in Port Elizabeth I still haven't received my money back. When I call I get the run around, when I call the head office they tell me to contact the branch again. I honestly don't know what to do, I'm frustrated at this

Application reference of laybuy:[protected]
Application date : 18-04-2019 Time 14:57
Trading as : Bradlows Main Port Elizabeth
Reg no: 1999/020292/07
Vat reg no: [protected]
Physical Address: 6 Eastern Service Road
Easterngate, Sandton
2090, RSA
Representative : Merlene Kerspay
Email: [protected]

I would like to receive my refund as soon as possible.

dining suite with defects

I am extremely disappointed with BRADLOWS Trade Route Mall Lenasia Under a Manager by the name of Joe **********, I would not recommend anyone to buy from that shop, my parent...

closing of account

All i wanted is to close my account, i called in on the 31 August 2019 to get a settlement amount which i was given and i paid on the same day and requested the account to be closed ...ALL TO FIND THAT WAS NOT DONE. I still had to be the 1 calling in seing that there feedback paid up letter ...woow wat [censored] service offered by consultants who are not even willing to help, worse part to be told that there are no managers available nor even reference numbers for calls ...

tv stand

On the 15th of August i bought the tv stand at Bradlows Oudtshoorn and never reach my home. I was given the one that is on the display and was promised that the new one it will be...


Disgusted with incompetent management!!! I bought a lounge suite advertised as "leather" the suite started fading and I asked them te replace it. They did after a fight. The new...

x70 sony and restonic mattress

I bought a new X70 Sony system within a week gave me the protection 01 and now it's 2 weeks and told me that It wasn't collected from supplier Sony and feel I bought nothing in my...

lounge suite

We purchased a leather black lounge suite. (1seat/2seat/3seat) 2017 When we got the item we noticed it was not the same color. We phoned the salesman and he advised he would have...

Bradlows Midrand — lounge suite

I bought a lounge suite genuine leather uppers (2 seater, 3 seater, and one sitter) in 2016 Nov at Midrand Bradlows and in 2018 the lounge in 2018 started to crack and this wa...

Bradlows Hazyview — finalizing contract

I had a look at a Lounge suite last Saturday the 27th July. Went back on Monday 29th to complete the application. They phoned me on Thursday 1st August to say it's approved...


Good day

Can someone please fix my instalment to the attached.

I have been phoning the store I don't know how many times.

My instalment should be R1883 at per the attached contract.

i am now told to go again, with all the credit application docs.

Nobuntu Nqandende

From: Nqandende, N. (Nobuntu)
Sent: Friday, 28 June 2019 09:30
To: Financial Services Query Marlboro
Subject: FW: Mrs NOBUNTU NQANDENDE Acc No : [protected] Bradlows : BRADLOWS MITCHELLS PLAIN

Please see the attached, overwrite done on the 22 June 2019

From: Nqandende, N. (Nobuntu)
Sent: Wednesday, 26 June 2019 10:27
To: Financial Services Query Marlboro
Subject: RE: Mrs NOBUNTU NQANDENDE Acc No : [protected] Bradlows : BRADLOWS MITCHELLS PLAIN

Good day

Kindly check your records under my name.

The store has resubmitted /overwritten the application and the new instalment is less. I received the couches on 20 June and I was waiting for over a month now you telling me that my account will be in arears for a delay that was done by the store or your supplier, that you also know of. Is it fair that I receive items today and tomorrow my account is debited? Please enlighten me, or is that how things are done at bradlows?

and I was told by the store that my first payment will then be July.

bad products

My stove had a crack in the centre of the plate. This has caused my other appliances to blow up. As it continues tripping the main. I have tried contacting you guys. I want a complete new unit. I also complained about the lounge set as well. Has no spine support I ended up with Sciatica problems. Please treat this as urgent as I cook on a two plate stove . Cant cook big quantities. I am a faithful customer who has also been giving your store names to my work colleagues. KThank you. Also the dare of payment has moved to the 1st of every month. — 6pce grande bedroom suite

My name is Luanda Ngulube from Worcester. I bought this product last month and it was on a special for R5000 so I bought it cash paid the product same day but the product could...

jvc and roma suite

jvc 65"- since i got the product it freezes and stops responding, you need to unplug it and according to me it is new, i only made my first payment in june. roma lounge suite- on...

chest of drawers

Khanyisile Dlamini [protected] 399 sikundu daveyton I returned a chest of drawers four months ago for repairs because it ws broken at bradlows mayfield square in daveyton . The...

Horrible Customer service

Today I went to Bradlows in Umzimkhulu, my intension was to get a print out of the goods that we bought with my late husband as I am wrapping up his estate, I was attended by the lady that called herself Murrel, she took me by surprise saying that I left my husband when he was sick, seemingly she knew me and I did not know her, I went in as a customer that needed help .

She went on to say that I need a court order to get the slips, I would really like this matter to be taken seriously as I am not happy with the treatment that I recieved in Umzimkhulu branch . I would like to have this matter followed up or else I will take this up with my lawyers .

dining room suite

My name is Nggapu Pitjeng with ID number [protected]. I bought a dinning room suit at bradlowds mokopane thabo mbheki street only to find out that it was not new, it was dicovered when my wife clean it and the chairs and the table were not of the same name we bought(davinci dinning room suit). And i went to tell them about but they insisted that it was new and one chair was broken . I made my investigation only to find indeed it was sold before . Now i want it changed with a new one or els...

The missing chair is the broken one since it was taken to the store.

dining room suite

i'm complaining about my bed for almost 3 weeks now and bradlows doesn't deliver good services. chadwick september 4 ross street.

About 3 weeks ago I laid a complain about the springs of the bed hurting and giving me back problems which is painful, I think the springs came lose or damaged which I have this bed for almost 6 months now . Bradlows promised to come asap but still services are bad and it's the 3rd week now .

I called again today and all they said is that they busy moving.

4 Ross Road
Chadwick September