My name is delver malatji, this is regarding bradlows phalaborwa, I applied for my lay-buy on a bed on the 24th august and paid r600 to secure my lay-buy for the bed. I was assisted by dickson mathebula, the sales representative and anna kambowo who is the manager assisted me with the application process.
Upon arrival at home, I found there is a handling fee of r520 which I was never told about. I went back to the shop on the 27th august to submit my papers for refund and I was told the refund process will take 3 weeks, I got patient and the inquired with the customer care services of bradlows and the told me that it will take 14 days, which differs to the information I got in the shop.
After 3 weeks I then called the shop and I was told annah is on leave and she is the only one who can assist me with my refund, I waited for her to come back and I went to the shop yesterday (24th septemper). I found her and with a smile on her face, she told me that she did not finalize the paper work before going on leave, the leave that she claimed she took since the begging of september but cagey about the exact dates. To my surprised, she then told me I will get my money next week ' so its no longer 3 weeks waiting period but in a weeks time'. I loved the bed so much but bradlows is not where I am going to buy it.
I am angry because I am being played for a fool by the shop manager, I think as a company, you must question her work ethic and integrity, and anticipate to loose more customers in the near future if you don't act on her attitude towards assisting customers.
I want my hard earned money back!!!