The Brick review: Front load washer - oe code not draining water

Called the Brick sunday November 17 got passed over to their brick customer care appliance line then from there I passed over to King and state for the warranty in which I have not been successful getting a hold of them and it's going to be two weeks. The customer service sucks something needs to be done about this service! without a washer for two weeks is not acceptable! Machine is 4 years & 2 months. Bought the 5 yr warranty yet can't get it serviced!