The Brick
reviews and complaints

I bought my daughter an ottoman for xmas at the end of October. The salesperson was fully aware that it was an xmas present. On xmas day when my daughter opened the box I discovered that they had given me the wrong color/design. Upon trying to return it to the store they said that they can not take it back. It has never been taken out of the box as it was the wrong one! The manager was totally unwilling to remedy this mistake and now my daughter is stuck with an ottoman that does not match any of her décor. Completely ridiculous. You would think if the company makes a mistake and gives the wrong product they would be willing to exchange if for the right one!

I was into the Chatham store back on December 26, 2019 with my elderly father. I told him to hold off from purchasing a washer/dryer( gas) until Boxing day sales. I put him in a wheelchair at the front of the store and pushed him to the back. I just finished a midnight shift so it was about 8 am. There was maybe 3 customers in the store at the time. We were totally ignored by all salespeople. One walked past us, (wearing red and a bow tie), one on the phone, the manager ignored us (female) They all proceeded to ask every other customer that came in behind us if they needed help. My 82 year old father raised his voice a bit, is any one going to help us. We waited for 15-20 minutes. The young guy got off the phone and helped the gentleman with the cowboy hat and his wife that came in after us. The other salesman answered a man and his wife that strolled up behind us. We eavesdropped on there conversation because they were interested in the $399. dryer as well. Obviously they didn't want our business. So I told my father lets go and we will look elsewhere. We proceeded to Best Buy, Tepperman's, Home Depot (didn't have gas) and settled at Leon's. We were greeted within a 5 foot rule. 5 feet, Eye contact, smile and asked what they could help us with. I was in complete shock and let him know our story of what just happened. He said he used to be a salesman at The Brick. He said they judge people when you walk in. So whether it was because my dad was black, he looked like he has seen better days? or our money wasn't green enough. Let me tell you, he is a retired factory worker with a good pension, Christian, a widow of less than 5 years, and a 3 times a week dialysis patient that has a 6 figure bank account as well as myself and home owners. I think you, or suggest that you educate these people that work in this particular store because I used to work in the customer service field as a manager for 30 years. Social media, word of mouth, rant and raves go a long way, So whether this was discrimination or (bad) judgement I will never give this brick a dollar of my or my fathers hard earned money. Do us a favour and take him off your call list. Douglas Browning 80 Lorne Ave Chatham Ontario [protected]
Leon's was more than happy to receive our $1600 for both a washer and dryer and free delivery. At this point I did not care how much we paid for the pair. We were completely satisfied and have since returned as happy customers to Leon's. (bedroom suite February 20, 2020)

Thanks Again,

Vicki Browning-Ladd
55 Beechwood Cres.
Chatham, Ontario
N7M 5A7
[protected]@hotmail.com
[protected]

King and state warranty is the worst to work with. I have had to deal with them numerous times for warranty on my dishwasher. It takes at least a week and a half each time to get anyone to come out to fix it. And that is just to come and see the problem. I could tell them right on the phone this time what part they need to bring but they wouldnt even listen to what the problem is. I told the person the hose broke and was asked so what happens with the dishwasher. What do you think happens when you have a broken hose? The dishwasher itself has been garbage from the beginning. Do no buy Brada. I have emailed King and State numerous times in the past to get a response and they do not respond to customer email ever. I will be sure never to deal with any company that deals with king and state for their extended warranty it is the worst.

Hello
I purchased the Theo dinning set online about about a month ago and I've noticed the Paint is starting to chip off (see attached photos).I spent over 1, 000.00 and I'm disappointed with the quality of this product. Is it at all possible for me to return it and purchase something else from your store ?
Please call me at [protected] to further discuss this issue.

Thank you,
Pina Moore

Do NOT purchase any warranty from The Brick! Their warranty company is King and State, their contracted service dispatch company is Trans Global and their contracted service technician is B& K appliance (Barrie). All three of these companies have only given the run around. No one has done any diagnostics and we are only told parts are on order. Over 2 weeks without a working fridge and so far only run around. A quick online search shows this is the norm for all 3 companies and the Brick continues to sell you warranties that are worthless. Don't waste your money. There is no service and NO SENSE OF ACCOUNTABILITY by anyone involved. Okay rant over!

I bought a sofa from your store at 24 Coventry Road, Brampton vide invoice No. [protected] with full warranty for 5 years. The leather is wearing off, seats are sagging and a problem with the recliner. So 3-4 months before I filed a warranty claim for the same. In-between a guy came from your company to take some photos. Since then I have not heard from you inspite of my repeated reminders. I would really appreiciate if you could kindly look into it at the earliest.

Cannot tell you how much I am disappointed and upset right now.
Bought my bedroom set 3 weeks ago, wanted everything to be ready before the Christmas. Got delivered on time, but half wrong, half broken and missing assemble instruction. After the store figured out that the sales person on the paper had the right order, but we were billed for something else. My husband and I had to sleep on the floor for 3 weeks and had our clothes on the floor due to removing the old firnuture to make sure we can fit the new one. For a good 15 days I had to sleep on the floor almost on top of the boxes with the wrong furniture!
3 weeks later the delivered the replacement as promised. Delivery guys were unprofessional and rude to my husband, didnt even bother to take of their muddy shoes before coming to my house- BEDROOM! AND GUESS WHAT? We r still missing night stands and NO ASSEMBE INSTRUCTION for the bed! Tell me one reason not to be upset?!
This is a very bad experience and I'm not going to be this nice if you are not fixing this issue ASAP!

Hi Guys,
I am a regular Brick customer, must have bought more than 25K worth of goods in last 7-8 yrs and always bought 5 year warranty on everything I purchased.

Bought three sofas along with other furniture in 2015 with 5 year warranty. Out of these 3 sofas- springs of two of sofas are gone. I went to Brick and complained about it in Dec, 19 (Event ID 4947808 ), a brick person visited at home and clearly mentioned that springs are definitely gone and needs repair, he also said we will get back to you in 4-5 days. When I received no response next 20 days, I visited Brick and tried to find out next steps. First of all, they were very arrogant in responding to my queries, secondly they said its not possible because its 4.5 yrs passed. No-one including manager on duty was able to respond to me why people buy 5 year warranty. This is the second time in my last 7-8, I went to Brick on warranty issues. I don't know " 5 Year Warranty" is an scam or its really worth buying, also don't you think customer care should be taught how to behave with customers ?
Can someone help me?

Thanks
Kamal

Hello, i am writing this in frustration that i was promised that i could pick up my king size mattress from the Milton branch on Maple Avenue, ON on the 31st Dec. I had booked a truck for the same. From the past 3 days before 31st i was calling the store delivery person to ensure all is right... all was ok until 3pm of 31st Dec., when i called the pickup / delivery number for the 5th time, they said that the box springs have been shipped to the store from the warehouse BUT not the mattress. I was really annoyed with the response. I asked fof clarification as to why this happened and no clarification was provided to me rather they said it is all under the control of the delivery shipment from our warehouse in Mississauga. I would want someone from brick to get in touch with me and clarify why they couldn't deliver as promised before new year. My sales order invoice number is 122695BHEHG. Now they hv promised me that i can pick it up on Sat 4th jan. Pathetic!

Hello,
I am not very pleased with the brick at all! Already to begin with when they delivered my table set, it was damaged, so I had to wait 3 months with a damaged table until they received the new one. (Which I also had to call constantly to get my table or the order would of never went through and I'd still be waiting)! We finally negotiated they would just change the top piece of the table not the legs. I receive the table the men bringing in the table refused to take off there shoes when it was raining and muddy outside, I had to wash the whole house! The men were rude, they didn't leave me the two new pieces that go with this new table top, I was so frustrated I didn't think the two pieces I had wouldn't fit inside, now it's New Year's Eve, I have family coming over tomorrow, and I can't extend my table to fit everyone! I am not happy at all with the service of the brick! It was not cheap the items I bought and I am still very upset about this! I suggest someone contact me right away and fix this! [protected] natalia
The picture I sent you, the holes to not align due to two pieces of wood put on the wrong sides!