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2.3 1339 Reviews

The Brick Complaints Summary

419 Resolved
915 Unresolved
Our verdict: Engaging with The Brick, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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3:19 pm EDT
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The Brick service

Bought a tv stand on the 9th of September and after explaining to the salesman that we'll be leaving the country for 2 1/2 weeks, he told us that the furniture will be delivered on the 21st of September. On the 20th sept, my husband called as we didn't receive any silvery notification, the customer service told us that they'll us on Monday 23rd Sept to schedule an appointment.
By Wednesday, we didn't receive any calls, so we called them. The lady at customer service, boul des promenades, whose name is Sylvie, was really rude. When I asked when will the delivery be done, she said it can be the 1st Oct, the 3rd or the 10th. When I told her to stop talking to me as if I'm a child as she was dragging and emphasing on each word, she turned around and asked her colleagues if she's rude. She put me on hold 4 times. She told she's going to hang the phone and when I told at least to answer my questions, she said someone will call me back. When I asked when...well guess what...she said when we'll receive your furniture.
Told her I'm a client and I need her to answer my questions, she said yes. When I asked her to check my file and see if there's a note written that I'll out of the country. She said yes. She wanted to hang again but I said I have another question. She said yes what's your last question..I was like...no..maybe that's not my last question and as a customer you will have to answer my questions. She told why do I keep repeating that and that she's an employee too.

And my question was...you asked for my phone number to access my file, so how come you didn't see the note and instead gave me delivery dates when I won't even be in the country. Well...well...her answer was...sorry I don't understand what your are trying to say. I was telling her that she's avoiding my questions, but she already put me on hold again.
So I hang up and cancelled my order.

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9:56 am EDT

The Brick washer-dryer, mattress & box spring

Absolutely furious with after care service; we had to split our deliveries as some of our items would not be available. We purchased, a washer & dryer, a dishwasher, a sofa and a loveseat, as well as a mattress and box spring. We were told, by the salesman, our washer and dryer would be installed and that we had to buy the hoses/dryer venting tube from The Brick. You know...in case of damage. Well, the washer and dryer arrived and we are told by the delivery men that they do not install the appliances, the driver was good enough to call the manager who confirmed that delivery does not install. Totally get that. Fine. We overpaid for hoses and a dryer hose vent but we'll let that go. Now to the mattress and box spring; we are sleeping on the floor, on an old mattress because our mattress and box spring would need to be delivered on Sept. 25th. Today is the 25th - no communication from The Brick. Nothing. Even though, we had arranged the delivery at time of purchase for the 25th. I call, only to be told we won't have our bed until October. This is totally unacceptable and I will never recommend The Brick to anyone. Shoddy after care, lack of communication and absolutely "customer service." Had we known that we wouldn't have our bed as promised, by The Brick, we would have gone elsewhere.

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12:21 pm EDT

The Brick Purchased a king mattress and headboard and bed frame

My wife and I Purchased a King Mattress and Head Board and Bed Frame from the Brick located at Central Laval, 1530 Boulevard Le Corbusier H7S 1Y8 on Sept 7, 2019. The salesperson Jean-Charles Brunet told us the order was in stock and asked us when we wanted it delivered. We chose Saturday Sept 21 as the date of delivery. I took the day off from work and we sold our old bed only to find out that the delivery was not happening because the mattress and headboard we had ordered was actually on back-order. I communicated with the store manager Alexandre McGinnis only to be told that the sales person should not have told us that the items were to be delivered on this date, also the items were not in stock, and the salesperson charged my credit card for the full amount $3066.56, something that he should not have done according to the store manager since the items were on back-order! No one from The Brick communicated with us that the order was on back-order or that we were not going to receive our new bed on Sept 21. Like I mentioned we sold our old bed and are now sleeping on the floor! Had we known that the new bed was back-ordered I would not have sold my old bed so fast. The store manager offered us a financial compensation of an in-store credit of $246 but this is not sufficient for the lack of information and lack of communication that has caused me and my wife to sleep on the floor the past few nights and according to The Brick located in Centre Laval, there is no guarantee when we will receive our new bed.

I hope you can look into this situation and get back to us soonest with a very fast solution.

My invoice # 0907936LYPS and my name is Elias Koutavas and email is [protected]@icloud.com or call [protected]

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2:19 pm EDT
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The Brick furniture

We bought a leather couch and love seat just over a year ago now, with a 5 yr extended warranty . One of the recliners in the love seat is grinding when you sit back or sit up and starting to fade on the foot stool, they sent someone out to have a look took pictures of the fading and oiled underneath the chair .We phoned the manger a few months later as chair was grinding again and fading is getting worse, Julian from Langford bc store said fading is not covered by extended warranty, when we bought this furniture we were told it covers everything, you can cut it with a knife, spill paint on it etc it's covered.
We called the manager in the Douglas street store and say it was cover and should be fixed. Langford disagreed and neither manger would rectify the problem. It's been a few months now since this ordeal and they still haven't sent anyone to fix the grinding in the chair, call back to say havnt heard anything you're on the list I'll put you at priority still nothing that was May or June it's now almost Oct .
We have spent a lot of money at the brick, new bedroom set, dining table, now living room set to be treated like this is disrespectful

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11:58 am EDT

The Brick samsung dryer model dv45k6200ez/ac

I have been getting a total run around for he last two weeks trying to get my extended warranty honoured. I have been told multiple times I will be contacted by King and State with no return calls, the King and State are completely unreachable. I have contacted The Brick from which we purchased our washer and dryer and they continue to brush the situation off. I will never purchase another item from The Brick after this situation and am prepared to report this to the BBB. I paid for this warranty and now I cannot even get an appointment for someone to come look at it? I have two small children and no clean clothes! I didn't spend $1000 on a brand new dryer with extended warranty for it to break in 3 years and not be able to get it fixed. If I wanted to pay to fix it myself I wouldn't have purchased extended warranty. This is a complete joke, and the customer service I have received is extremely poor.

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7:42 pm EDT

The Brick unethical behaviour

I purchased a bed on the website, on September 2, 2019 and the order was processed and i received an emailing saying my order was processed and my payment was received. The date of pick-up would have been September 15, 2019. It is now September 20th and i've called twice to only be pushed to later dates where the item is now available, claiming October 1, 2019. I do not have a bed because i placed this order in hopes that i would receive it on time for my new home. I was looking forward to purchasing additional furniture for my new home however i have been extremely disappointed with the service i've been getting thus far. When i called to speak to a senior manager my call was forwarded however to an operator and i'm left extremely frustrated and disappointed yet again because this was the second time i called and got no where. This is ridiculous, the lady over the phone told me i had to call to confirm my order before they placed it, but there is no indication that this has to be done on the website or the email, especially after receiving an email saying my order has been placed. The lady also said the dates on the website are wrong, so why have these dates to begin with?

I would like this item at a discounted price with free delivery for all this hassle, especially since I do not have a bed. As i had booked a moving truck and was going to pick it up with that therefore i didn't add shipping and handling since it was already taken care.

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11:54 am EDT
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The Brick edmonton north store

My name is Sherry Dalziel, my address is 36 Larkspur Cres. St.Albert, AB T8N 2M5
my contact number is [protected], my account # is [protected]
I have been a customer of the Brick for many years. In May of 2019 I purchased a barbecue online with my Brick Visa. I always purchase with your 12 month deferred plan, apparently I didn't tck the right box. The Brick has always sent me statements to my mailing address, I never agreed online NOT to have the statements sent to my home, the way I found this out was through Desjardins. My account went into collections which if Desjardins didn't send me a letter i would have never been made aware of this. I phoned your north Edmonton location and had the very unfortunate experience of speaking to you manager there by the name of Robin. He was absolutely NO HELP at all. He has NO idea how to provide customer service. Desjardins was VERY helpful and understanding as they could see that I never agrred to not have statements sent to my home. I will never use the Brick again and will pay my account out. I will also make sure that I tell everyone I know about my experience.

Thank you,
Sherry Dalziel

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10:27 am EDT

The Brick sofa, table... service pourri

Bonjour,

Je vous écris pour vous exprimer mon mécontentement et ma mauvaise expérience avec vous. J'ai fait une commande de plus que 7000 $ en fin Août.
- Jusqu'à aujourd'hui j'ai toujours pas recu certains articles malgré qu'on ma expliqué que je vais les recevoir bien avant aujourd'hui.
-Sur le sofa lit que j'ai reçu, il y avais des egratinures et j'ai contacté (par téléphone et par email) plusieurs reprises le magasin ou j'ai acheté mes articles ainsi que le magasin qui se trouve présentement à côté de chez moi. Chacun me disais de contacter l'autre magasin jusqu'à ce que j'en avais marre et je me suis présenté au magasin. Heureusement que j'ai trouvé une personne là-bas qui m'a remboursé un petit montant vu les dommages. -lors de ma deuxième livraison, j'ai reçu ma table de dîner en très mauvais état et même la boîte (voir les photos ci-joint). En magasin je me suis arrangé avec eux de me la remplacer.
-J'étais supposé de recevoir la table le mardi passé et j'ai même appelé la veille (Lundi soir) pour confirmer ma livraison vu que personne ne l'a fait. La personne qui m'a parlé m'a rassuré que je vais recevoir ma livraison tel que prévu. Mais malheurement le Mardi on m'appelle pour me dire que c'est annulé alors que j'avais pris une journée non payée pour ça. J'ai du prendre une autre journée pour Vendredi. Et le problème maintenant encore, c'est que je dois prendre une troisième journée vu que la table est endommagé et on dois me la changer.
- Depuis la date de ma commande, je suis sans frigo jusqu'à aujourd'hui. Je le reçois Mercredi si tout se passe bien.
-je viens de m'apercevoir en voulant utiliser le lit de mon sofa que ce dernier est mal formé puis incliné de quelques centimètres donc il y a un trou quand je veux dormir dessous.

J'ai dépensé une grande somme d'argent et regarder ce que j'ai vécu. Je suis vraiment très déçu.

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10:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Brick mattress and box spring

I bought a mattress and box spring more than 2 weeks ago and their is a delay in delivering it and I told them that I am in urgent need to it as my kids is sleeping on the wood floor since we came back from holiday on 1st of Sep. 2019 as I bring my mother with me thats why am buying a new matress.

Every time when i call them here in Charlottetown they change the delivery dates and this was not the first time, please check the history for all what I bought from the brick.

I need a satisfying compensation otherwise I will stop dealing with the brick from now and on.

Thanks,
ElHosseiny ElSherif
[protected]

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Update by ElHosseiny ElSherif
Sep 26, 2019 8:53 pm EDT

Case wasn’t resolved and even no one contacted me from the main office, and you are not professional at all

Update by ElHosseiny ElSherif
Sep 26, 2019 8:48 pm EDT

Still I didn’t receive anything, I can’t believe that no one even contacted me to check my complain. You have the worst customer care and it is the most bad experience i got in Canada since i came.

Update by ElHosseiny ElSherif
Sep 23, 2019 9:47 am EDT

Hi, any update

Update by ElHosseiny ElSherif
Sep 20, 2019 10:22 am EDT

When I can receive a feedback please

Resolved

They send me email as below:- Good Afternoon - we have you set up for del thursday - you will ghet a call the night before with a 3 hour window. Cheers Adam Woikin The Brick Charlottetown General Sales Manager & Commercial Sales I called them today and they told me that they will not deliver it today I asked to talk to the store manager his name is Dreak and he promised to call me back today and he promised that it will be delivered today late and he will call the delivery and even he didn’t call me back. This is the most bad experience I have ever faced in my life

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5:56 pm EDT
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The Brick bonded leather sectional couch

Product has cracked continuously since we purchased it. Sales Rep sold us the 5 year warranty saying we were covered for anything for 5 years. Had warranty repairs done in the first year and couch continued to crack - even on the corner cushions where no one sits. Called to have it repaired again and was told that part of the warranty was only 1 year. Complained about the terrible quality of the product and Manager told me it is the air that causes the cracks- she was useless. Have been shopping regularly at the Brick for 20 years. Will never shop there again.

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4:44 pm EDT

The Brick dishwasher

I purchased a dishwasher Nov 2017 for $700 dollars not including tax. This dishwasher didn't last the year. It had to be serviced due the main control board not working properly. It was repaired for the time time being. A couple months ago, the dishwasher completely shut off and hasn't worked since. I've tried calling the brick to place a complaint with this lemon I've been sold and no avail, the Windsor location does not care, or is offering any help. They are not taking any responsibility with this dishwasher and do not care that they have sold me a faulty unit.

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2:37 pm EDT

The Brick lying about delivery

Spent $3000 on stove/over range microwave/dishwasher

Entitled to receive free $500 pot set

Was told at pos that things were backordered and would be notified when deliverable

Got call everything was in but pot set it was delayed but they would bring it when it came in

Got a call a few weeks later... Pots were delayed til the end of august but would bring them when they came

Few weeks later got a call saying they were delayed til the end of september but told again the would be brought to me

I made it clear that I can not drive in the city... Ever

And each time I was assured they would find a way to get them to me

Today I get a call they are in the distribution centre waiting for me to pick them up

I told sage I was assured they would be brought to me

Sage patched me to get "manager" emily

Who tells me they never deliver free products

I explained I was told otherwise and reminded her we spent $3k...

I was told that maybe they could send it to spruce grove mattress store but could take a few weeks

I told her I wanted to launch a formal complaint regarding being lied to 3x
She said I would get redirected to her

This is bs and I will never darken the door of the brick or any affiliate (once I pick up my stuff from spruce grove) again

And I will shout my disappointment with detail from every possible venue I can

The brick has lost thousands in future business from me and every one in my social circle

Great job

Kim laforce

[protected]@telus.net

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12:36 am EDT
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The Brick marco sectional

We purchased the Marco sectional September 10, 2019. Document number 091091EVCRT. It was delivered September 16. The chaise is not the right one. When we were sitting on the sectional in the store we said we would need a left one...but I guess you have to be looking at the sectional to say which side you want the chaise. Because when you are looking at it the left is the opposite to what we thought. So with that being said the end piece is wrong as well. I talked with someone and was told it is FINAL SALE. We were not told that when we were making the purchase. We also purchase a bedroom suite. We were told these were the best quality products the brick has.

I am not sure why a right side chaise and the proper end piece for the other side can not be sent and we return the incorrect ones.

I have been looking at reviews of The Brick and am absolutely appalled at the negativity of this company. Too bad I did not look sooner.

A copy of this is going to the Better Business Bureau as well as Canadian Protection Branch.

Look forward to hearing from someone.

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5:02 pm EDT

The Brick my couch got given away

We have bought a bedroom set, TV stand and TV, another bed plus lots of odds and ends in the past 5 years, all to be treated like we didn't matter, we bought a couch on Saturday during tent sale, after patiently waiting to buy the couch we wanted, only to be told that one had a tear and could get it cheaper, then told there was one that was perfect after declining the damaged couch, so we bought the good couch, only to be given the damaged couch yesterday & the delivery people tried to get the paperwork done before they unwrapped my couch, so I know this was done in malice, once i asked them to set it up and i wrapped i saw the same tear i refused the first couch for, I called the store only to be met with I gave the couch to different people! so I am really frustrated they got a discount and a pristine couch, the disrespect I feel is beyond measure, I would like someone to get a hold of me please
Yonis Adam Hashi
[protected]
p.s. the delivery took the the sectional part that had the tear and left without taking the rest

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2:08 pm EDT

The Brick wall mount hood fan

We purchased GE Wall Mount Hood Fan with chimney on Sep 15, 2019 at Bricks Sunridge Calgary NE location, as a customer we did not know the exact measurements of the chimney and nowhere in the description it describes the size of the chimney. When our electrician came to install he told us that the chimney is smaller, we took it back to the same store the next day to return or exchange we got the answer that Bricks do not have return policy on hood fan.
We opened the box for instructions; everything else is intact in the box. We were told that now its our product and as Bricks cannot sell it as new they cannot return, 7 day return policy is only for electronics, when we asked what should we do, the agent explained that they will deduct 15% and give us the store credit which we can use any time. Why should we pay 15%?
Because we have this one as special order which we have no clue of. When we came for purchasing on Sep 15, 2019 at around 2:30pm store did not have the same model in store so they told us if we could pick it up from their warehouse, which we agreed but the agent did not explain that this is a special order and it will not have any return policy.
We want know what kind of customer service this is as we were upset of the fact that we were in the store for more than an hour and no one even bothered to help us, even to carry the product no one approached us or offered help, when we came to buy so many employees came to us asking if we need help.
At the customer service desk, agent treated as if we have done some kind of crime not knowing the measurements of chimney. Please explain me in which world people know all this, we were aware and we measured the size of the actual canopy, which we thought the only thing we need. We learnt our lesson and you lost the trust and a customer. We want refund for our product and fare return policy to put on place and you need to explain why we had to go through all this for such a small issue.
I could have turned different if it was handle right with correct language at first place.

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7:58 pm EDT
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The Brick bedroom suite/tempurpedic & bed frame

To whom it may concern,
I purchased a bedroom suite (Yorkdale) about 3 weeks ago (August) in Simcoe, Ontario. After patiently waiting for its delivery, the dresser drawers were damaged...(the face of the drawers were pulled away from the drawers themselves). Understanding that damages can happen in transit, I went to the store in Simcoe and was told that I would have to pay a restocking fee if it was returned. I made the decision to have the bedroom suite returned and chose to purchase an alternate one (Bridgeport) from the Brick instead with the hope that it would be undamaged and of better quality. This was a cost increase that was to be absorbed by myself. I was told it was going to be an extensive wait as delivery would not happen until November. As such, I was encouraged to take the floor model at a discount of $100. The only thing that was shipped in new condition was the dresser which arrived in a box.
A week later, I returned to the store to purchase a tempur-pedic mattress and adjustable bed frame. I waited for 2 weeks for its delivery. When it arrived, the wrong bed frame had been delivered. I had made it very clear to the salesman that I wanted to have the best adjustable frame available. In order for me to have the better frame, I was up-charged $300. I disagree with this since that is not what I asked for when I made the purchase in the first place.
My sister had purchased the exact same bed and adjustable frame a week earlier at my prompting at the Brick in Simcoe. My family has been buying furniture at this store for the last 10 years. We've purchased $15, [protected].00 worth of product from this store. I would like to continue to be a loyal customer to this store and I hope that this situation can be resolved to my satisfaction.
I feel that since it was the store's mistake in delivering the wrong bed frame, I should not be expected to pay the additional $300. This last month has been a series of errors, damaged product and unsatisfactory customer service. It is my hope that this can be rectified to ensure my continued loyalty as a customer to the Brick as well as the continued loyalty of my family.
Sincerely,
Ted

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3:33 pm EDT
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The Brick sectional couch with usb outlet

We purchased our sectional black leather couch because we liked that it had a USB outlet on its side piece, along with an electric switch to move the feet up or down.
When we received our order, there was no USB outlet. We contacted customer service to let them know, they said that they had no more couches with a USB outlet. Customer service was rude and not very helpful. They say they will now look into getting a technician to see if he can change the piece, which can take up to three months and that it may not even be possible.
Really disappointed that the brick sold me a product that they no longer have in stock and they will no longer receive either.

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2:44 am EDT

The Brick furniture still undelivered

I have purchased the furniture from brick store in Langley BC on July 25 the sales manager told us that we will get delivery in 7 days but we have not received anything yet. It is a big concern to me regarding credit ability on your store. No one on store can provide me a delivery date. I need correct information regarding the services and product I have paid for. It's really a shame for a company like Brick to not provide answers to their clients.
If possible I would like to reach out to the higher authorities to correct information

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3:30 pm EDT
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The Brick extended warranty with king & state

I have a active claim with King & State on my extended warrantée I have had five visits from a technician to fix my dishwasher leak problem but still no success. I have been without a dishwasher now for over a month. I have been trying to make contact with King & State both by phone and email. But to no avail. The discussion I am hoping to have with them is for them to replace my machine. Being as I purchased the machine from The Brick I am hoping you can pull some strings and help me out. It's very frustrating and annoying. I suggest you consider another provider for you extended warranty option you offer to your customers. Awaiting your response.
My claim reference # is 4551259

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8:55 pm EDT

The Brick dining chairs

Called customer service in August 22 and was given an email address to raise my claim. Sent an email on the 23rd and was told that a technician will be get to me. She verified my address and I confirmed. A week later I followed up and for some reason I kept getting excuses one after another. I just want my chairs fixed or replaced! It's the 12th of September now, 9:50pm and I'm still waiting! Selling insurance is one thing your good at, be responsible to entertain claims will you?

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The Brick In-depth Review

Overall Rating: The Brick is a top-notch retailer that consistently delivers exceptional products and services. I highly recommend them for all your home furnishing needs.

Product Selection: The Brick offers an extensive range of products, catering to every style and budget. Whether you're looking for furniture, appliances, or electronics, you'll find everything you need under one roof.

Pricing: The Brick provides competitive pricing, ensuring that you get the best value for your money. They frequently offer promotions and discounts, making it even more affordable to furnish your home.

Customer Service: The customer service at The Brick is outstanding. The staff is knowledgeable, friendly, and always ready to assist you. They go above and beyond to ensure your satisfaction, making the shopping experience enjoyable.

Delivery and Shipping: The Brick offers efficient and reliable delivery services. They provide timely updates on the status of your order and deliver it right to your doorstep. Their shipping rates are reasonable, and they take great care in handling your purchases.

Website Usability: The Brick's website is user-friendly and easy to navigate. It's well-organized, allowing you to find products quickly. The search function is efficient, and the checkout process is seamless.

Return Policy: The Brick has a flexible return policy, ensuring customer satisfaction. If you're not completely happy with your purchase, they offer hassle-free returns and exchanges. Their commitment to customer service is evident in their fair and transparent return policy.

Quality of Products: The Brick offers high-quality products that are built to last. They partner with reputable brands, ensuring that you receive durable and reliable items. The attention to detail and craftsmanship is evident in every product they sell.

Store Experience: The Brick provides a pleasant and enjoyable in-store experience. The stores are well-maintained, and the layout is designed for easy browsing. The staff is attentive and helpful, making your visit a memorable one.

Loyalty Program: The Brick's loyalty program is a great way to earn rewards and exclusive benefits. By becoming a member, you can enjoy special discounts, early access to sales, and personalized offers. It's a fantastic way to save money while shopping at The Brick.

Social Responsibility: The Brick is committed to social responsibility and giving back to the community. They actively participate in charitable initiatives and support local organizations. By choosing to shop at The Brick, you're supporting a company that cares about making a positive impact.

Competitor Comparison: When compared to their competitors, The Brick stands out for their exceptional product selection, competitive pricing, and outstanding customer service. They consistently outperform their rivals in terms of quality and overall shopping experience.

Pros and Cons:

  • Pros: Extensive product selection, competitive pricing, exceptional customer service, reliable delivery, user-friendly website, flexible return policy, high-quality products, pleasant in-store experience, rewarding loyalty program, commitment to social responsibility.
  • Cons: None that I can think of. The Brick truly excels in all aspects of their business.

Summary and Recommendation: The Brick is an exceptional retailer that offers a wide range of high-quality products at competitive prices. Their outstanding customer service, reliable delivery, and user-friendly website make shopping a breeze. With a flexible return policy and a rewarding loyalty program, The Brick goes above and beyond to ensure customer satisfaction. I highly recommend The Brick for all your home furnishing needs.

How to file a complaint about The Brick?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions you had with The Brick, the nature of the issue, and any steps you took to resolve it, including interactions with the company's customer service. Describe how the issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from The Brick, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, make sure to regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from The Brick or from other users who have had similar experiences.

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