Houzz Customer Service
Houzz Inc.
285 Hamilton Ave., 4th Floor
Palo Alto
California
United States - 94301
Palo Alto
California
United States - 94301
Customer Support Phone Numbers
| +1 650 326 3000 | 20 7 |
Houzz Complaints & Reviews
Houzz / houzz prospective client scam
Kc
Aug 01, 2019
I received a text from a prospect client (not sure how they even got my cell phone number) about a staging job. I emailed the client to discuss it further and the level of detail should havealarmed me right away but being excited to have a client ready to move forward asap i overlooked it...
Houzz / customer service is severely lacking
El
Jun 22, 2019
As I am remodeling my bathroom I decided to give Houzz company a try to supply some of the items. As there are three order numbers totaling approximately $598.00. An hour later I did call back to attempt to add my $50.00 coupon from them, as a first time buyer. When the representative did...
Houzz / contracted with beautiful spaces llc for the purchase and installation of cabinetry
Ri
Jun 15, 2019
Beautiful Spaces LLC of Charleston SC is not a licensed contractor in the state of South Carolina and is not permitted by law to install cabinetry.
They also are not permitted by law to subcontract installation of cabinetry in the state of South Carolina.
Danielle Thompson the owner of...
Houzz / houzz pro
Mo
May 31, 2019
I was a Houzz Pro customer for four years. I cancelled last August. I set up the account, paid for it. I was the sole user and the profile list my professional licenses and projects completed. Houzz contacted my ex business partner and sold him my profile, changing the name of my company...
Houzz / auto renewing contract
Au
May 31, 2019
I am another firm had a bad experience with Houzz pro-:-( Before signing the contract they were calling every day and want me to sign the one year program with Houzz marketing they said this is just for one year and they never mentioned about any auto renewal. So I believed them and their...
Houzz / changed price
Ge
May 01, 2019
I wanted to order some counter stools from Houzz. They said there would be a delay as they had to contact the vendor and create a post for me to purchase the items. At the time of my initial contact they quoted me a price. I then waited a few days so they could create the order. A couple of...
Houzz / beware of the scam targeting designers
Hu
Mar 05, 2019
I got a text one day, see image below. Besides the "Mrs. Jane" part, it seemed legit. I replied, and got this email today. Totally fishy. I saw another post about the same issue. Y'all be warned.
Good day,
My name is Mrs Khole Jane, I'm married and I have a 7 months baby call Sara. My...
Houzz / defective bubbled paint rusted in less than 1 year
Ca
Jan 14, 2019
I ordered a pair of Flash Furniture 24'' High Metal Counter Height Stools through Houzz. The items arrived with bubbled paint on both seats. Less than 1 year later, the paint has chipped off both stools where the bubbled paint was and they are now rusted and unusable. Flash Furniture said...
Houzz / wilderness outdoor furniture and flooring fort myers, florida
Ch
Dec 18, 2018
We hired Mark Hernandez and Savanna Reid, under the business name of Wilderness Outdoor Furniture and Floors April 2018 to Reno two bedrooms, two bathrooms and a hall. We are Canadian and were not here to supervise their work. After almost 8 months we returned to a mess. In Dec. 2018 we...
Houzz / advertising
Da
Nov 19, 2018
Long story short houzz is is a scam and will take advantage of anyone or any company if you give them the chance. This review is for service. If you are a company I highly suggest and recommend not to use Houzz services. It has been over 8 months since I've paid $2, 600 for their service...
Houzz / houzz pro
Ro
Oct 13, 2018
These bloodsuckin people reached out to my company last year, promising the world to us. Telling us basically without them wed fail they promised us crazy numbers and customers. Made us sign a 250 dollar a month contract..one whole year not a sjngle person has even asked us 1 question. Yet alone...
Houzz / landscaping
Ba
Oct 04, 2018
Houzz gave us a list of landscape architects in our area of Austin. We needed to redirect rain water away from the front of the house and we also wanted to do some landscaping in the back yard. Randolph Landscapes was the only one willing to respond to a project under $50, 000. Mr...
Houzz / check cashing scheme targeting interior designers
Kr
Sep 26, 2018
Attention: Executive Operations This is the second similar FAKE opportunity I have received from "Houzz" since registering my business profile in the last several months. See below. Sent from my iPhone On Sep 26, 2018, at 10:41 PM, Jane Khole wrote: My name is Mrs Jane, I'm married and I...
Houzz / service
Fi
Sep 24, 2018
This company is useless. I hope they close soon. Competitor has much better customer service, by far! Ordered a couple mirrors for a bathroom remodel: 1) the delivery window given is like a week... unless you have time, it's always uncertain. The confirmation came after placing the orde but...
Houzz, Concept Bath / wrong item was shipped to me
An
Sep 21, 2018
Dear sir/madam,
This letter is to notify you of a problem I am having with the vanity that I order online from your website. On...
I am extremely dissatisfied with the service I am receiving from your company, because the wrong product was shipped to my house. With the order #[protected]...
Houzz / reviews
Mi
Sep 18, 2018
I am a sub contractor for Home Depot, I did a job for a client of theirs where the material was ordered by them but not all there when we arrived and I needed to reschedule the appointment. We were rescheduled by Home Depot and showed up to the appointment on time with multiple workers and...
Houzz / customer service
Db
Sep 15, 2018
I had been looking at a vanity for some time and when "only 2 left" came up I decided to purchase for a bathroom remodel, knowing it was not going to start for another month after purchase. That was in June. We opened the box to see if there was damage and there was not so we closed it and...
Houzz / scam email from prospective client
Sh
Sep 14, 2018
I received a text from this person (don't know how she got my cell number) Asking if I would be interested in a staging job. I sent a reply back of yes, but would need more detail and I received this reply... Lisa Bryan 2:43 PM (20 minutes ago) to me Hello Sharon I really appreciate your...
Houzz / level up home remodeling san jose, ca.
Ca
Sep 04, 2018
Beg June to September. Got Level Up Home Remodeling from your site. What a bunch of crooks. How is Houzz okay supporting this type of construction company? We wanted to get done our Kitchen, lower bathroom, add a room, remodeling our master bathroom, repipe. We were able to get done the...
Houzz / [protected] mr direct sinks and faucets
Yo
Aug 09, 2018
I received my sink/faucet kit and paid to have a person install it and the faucet leaked by the handle. They sent me a new valve for in the faucet no questions asked which makes me believe that they know they have an issue. I paid a person to switch the valve and the faucet still leaks! It...
Houzz / roseline enzo round dining table
Br
Aug 06, 2018
No response after 4 days emailing their Support/ Customer Service email. Email sent on August 4, 2018. Specific issues (with pictures attached) of my email to Houzz with an action item request:
I am emailing to express my dissatisfaction with the product order per Order # below. It ha...
Houzz / vern pershing, art of gardening, placerville, ca
Bi
Aug 04, 2018
This man is extremely rude. He started barking questions at me about why I contacted him. Houzz recommended him. I clearly specified "mid-century modern" in my request. Mr Pershing, when he arrived here, said "what is mid-century modern? I've heard of it but I don't know what it is". So...
Houzz / refusal to post review for grandfx concrete
Sh
Jul 18, 2018
I hired John Grande of Grandfx Concrete to resurface the concrete walkway surrounding my house. This contractor assured me that he was competent to do the job, and selected a product by Mapei called Concrete Renew. According to the datasheet, Concrete Renew, when applied correctly, should...
Houzz / double sink vanity
Ad
Jun 29, 2018
order number [protected] June25, 8am in the morning, I advised Houzz the second sink top they sent me was wrong. Two weeks earlier they sent me a broken one that was returned with this one (which was wrong) It was a single sink instead of a double one. It is now Friday 2pm and I still do not...
Houzz / home remodel
Ke
Jun 27, 2018
Do not use Benjamin Wood of Benjamin's Flooring and Construction. He came out with his subcontractor and gave a bid for bathroom remodel. Appeared to know what he was doing. We visited his showroom and discussed tile. Later that day we signed a contract and gave him a deposit of $2875.00...
Scam message from Houzz of supposed client / staging/ interior design.
On
Jun 26, 2018
Hi My name is Ona Schissel And I am in Interior designer with Ona Designs. & I do not advertise on this site. I received a scam text message for staging / interior design services. I googled complaint scams on Houzz and I am not alone: they are trying to scam other designers ! The name...
Houzz / order: [protected] mykonos grande swivel bar stool, aruba, 30" bar height
Fr
Jun 21, 2018
i'm extremely upset about my orders through you. I purchased through Houzz a large order of chairs (6) . They were $399 each so not cheap. The warranty states that if it rusts within 5 yrs they will be replaced, it's only been 4yrs. . Apparently, the company is not reachable for whatever...
Houzz / bathroom vanity and cabinets
Sb
Jun 13, 2018
This company misrepresents what it sells. We purchased bathroom items both marked with the color "espresso" when they came they don't even come close to matching "espresso". We express our need to return and they then inform us we must pay for return of $165.00. There is no information on...
Houzz / online retail purchase
El
Apr 25, 2018
Absolutely the pits. I have been looking at an item, put it in my cart. Got an offer from houzz.com - went to purchase the items, and the price had changed. Email offer said 48 hours, but Houzz Customer "No" Service said the "vendor changed the price" and they could not do anything. ( Mike...
Houzz / houzz/poor service outstanding - refund for $500
Ch
Apr 21, 2018
Paid FedEX directly to arrange a return of a vanity to Houzz. It was insured for $500. It arrived 4/3/18 to their Portland OR warehouse. I was notified on 4/12/18 it was received successfully and I could expect a return in 3-5 days. Then a few days later they said it was damaged & I would...
Houzz / chandelier/fan, [protected]
Tr
Apr 12, 2018
Live the look, however, "bead fell with crystal and made a dent in table. Called to see if I could be sent a extra string of beads for repair. I was surprised in my effort. I called and it is in possible to reach anyone. I was sent to a voice mail, that cut out before a message was able to...
Houzz / lucent pendant light no.302b, gray, brushed nickel hardware
Sh
Apr 01, 2018
I looked at the above pendant light. I put them in my cart. You sent me an email saying "sale ends on monday". So, I went out of town for easter. I'm back home now. It's sunday afternoon - 3:38 p. M. I went into your site and to my surprise, you site said: these lights are now $118.13. What the...
Houzz / rita silver rep: terrible demeanor.
Va
Feb 15, 2018
Contacted our business for information, but was very rude and short tempered when attempting to explain how our business and design process works. She finished the call with, "well then the customer just isn't going to buy this piece." I thanked her and wished her a great day...
Houzz / auto-renewing contracts
On
Feb 08, 2018
I purchased Houzz's Pro Plus "upgrade" for my business profile in March 2017 at $200 per month for 12 months, with a 1-month discount effective in 30 days. I was charged the full amount until I notified Houzz in Sept 2017, requesting to cancel the agreement since they had been in breach...
Houzz / personal cell phone number displaying in houzz.com in a review
Sa
Jan 27, 2018
Hello,
This is EiffelFab company's owner. One of your client displayed my personal cell phone number in the picture he provided in his review. There is only one review for our company and that is the one displaying my personal cell phone number in the picture he posted in his review.
I have...
Houzz / houzz refuses to post my negative review of a contractor
Da
Dec 14, 2017
I tried to post a negative review of a contractor who is listed on their site with sixteen positive reviews. I tend to doubt most of them are legitimate and since the contractor pays to advertise, I believe Houzz protects them. I have read elsewhere on line that people have either had...
Houzz / canvas picture falsely reduced
Sa
Nov 25, 2017
I have been looking at a canvas picture called ‘mile end woods' for the last few weeks. I was considering buying it because I thought it was so lovely but I wanted to wait in case it went in the sale. I could not believe it today when I saw it advertised for double the price it has been advertised...
Houzz / bar stools
Jo
Nov 22, 2017
Buyer Be Aware. Buy from (most likely through) HOUZZ at your own risk. Ordered 3 Barstool, one was defective and have spent the last several days trying to explain via annonymous emails, the simple issue of improperly assembled hydraulic shaft. As an engineer I recognize a bad assembly when...
Houzz / nothing positive to say
Cr
Nov 14, 2017
My complaint is very typical and not new. Many of their customers had the same situation, but I never thought I would be in their shoes. And I must say there's nothing to be excited about, it makes me feel terrible. I ordered two chairs from them and was immediately charged. Two week...
Houzz / hudson velvet king sleigh bed
Em
Oct 30, 2017
I ordered the Hudson King Velvet sleigh bed on 9/27/17 and received it 10/10/17 damaged. I refused the delivery and immediately contacted customer service. I was advised a new bed would be sent and to date I have not received my bed. I lost all my belongings due to Harvey and your delivery...