The Brick

I am terribly angry and upset with the Brick St. Catharines ON 275 Fourth Ave. I attended the Brick Tent sale Friday September 1st. I purchased a mattress for my daughter. We did not take it home that day as we didn't have a way to take it home and it was for my daughters new room in Toronto. I called The Brick Tuesday September 5th to arrange to have the mattress delivered to my daughters new room in Toronto September 9th as that was the day she was moving in. On September 9th at about 9:30 am I get a call from the Brick stating that the mattress won't be delivered someone either did't do their job properly or didn't follow through. The lady on the phone sorry I didn't get her name said can my daughter pick it up at the brick. I'm like first of all she weighs like 90 pounds and is she supposed to carry it on her back, like wth she doesn't have a truck who does in Toronto. My daughter has a bad hip and now she has to sleep on a hardwood floor for 4 nights because someone didn't do their job. Obviously Toronto has stock of the mattress but for some reason delivery can't be arranged. Does not make sense at all. Regardless I will never be going back to the Brick EVER AGAIN. I'm not even sure if I am gong to pay for this mattress now.

I purchased a bedroom suite and paid for delivery. I was never told if I didn’t answer the phone the truck would leave. I was never asked to provide an alternate number for delivery call. In fact I was told on the delivery date they may call but don’t count on it as it would not be guaranteed. I was also told I would not be provided a delivery time window however did receive a text as well as email with a 3 hour window. When I returned the call well within the “10minute” window I was told about to have the truck return it did not. When I called the store back I was told to contact the driver since they weren’t answering the office so I should try myself. I did dial that number however no one picked up. There was never a knock at the door in one message I was told the delivery truck had knocked but there was no answer. I asked if the delivery would be made the same day I was told it would not and I would have to reschedule. I asked to speak to a manager and was put on hold and the call was never picked up I finally hung up after waiting. My husband called and was told a manger would call he is still waiting. I have never encountered such poor service will be attending for a refund of this purchase as I refuse to deal with a company with such poor customer service. Absolutely disgusting.