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Wayfair
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153 complaints
7 resolved 146 unresolved
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Wayfair - Order #‌ 3747865953 Cancelled

During WayDay sale, I purchased a patio set. Three weeks later, I received email, order was cancelled due to item being "oversold". Item is still available on website at higher priced. I reached out to customer service and was advised, "this item was part of a pricing and product listing error that caused this product to be significantly marked down. As soon as we were made aware of the issue, we cancelled the related orders." I was given a 10% coupon code for my next order.

Desired outcome: I request that WayFair fullfil the order as placed and confirmed by them.

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6:36 am

Wayfair - Sectional Sofa

I bought a sectional sofa online March 2, 2022. When we got it, it had a couple small tears, but they were under the pillows, so they are not visible. My major complaint is that it is the most uncomfortable sofa I have ever sat on. It's hard as a rock, it sits to low, and the back is too low. I bought risers to lift it a little higher, which helped some. I kept thinking that the sofa would grow on me, but, when my husband told me last night that he didn't like sitting on it because it was too hard and too small, I thought I would file the complaint now. I'm sure there is nothing we can do about it now since we've had the sofa a little over a month, but it may help someone else make a better choice. I won't be using Wayfair for anything ever again.

Desired outcome: I would like some kind of compensation, like a refund, a partial refund or maybe we could work something out. You can send any kind of response to my email address below.

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Wayfair - floating tv stand and table

i spent almost 900 dollars and 180 for instalation and also 2 hundred for 5 years coverage and when the product arrived there was no parts to put it together ,no lights ,they told me wait 2 weeks !that is bad for new people coming to shop i want my money back i put all my old things outside to welcome your product i am sick !why would they do this to people!

Desired outcome: none

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2:23 pm

Wayfair - Honoring a discount

Hi - My name is Mike Quaid and I would like to file a complaint as I was not given the 10% discount as advertised per a piece of mail I received.

On April 9th my wife ordered a couch order # 3724216869 and on April 14th or 15th I received a flyer in the mail advertising 10% off on all orders promo code YDPBBURZ2E2X, see picture attached. I tried to call the customer service number a couple of times and the representatives stated that because I called in so late they cannot honor the discount.

The couch was ordered under my wife's email address, but I paid for it and it is for a property that I own. We used her email address as she received a $20 discount for an issue she had previously.

Given the short time period between when I ordered the couch to when I received the flyer it seems unfair that I cannot use the discount. When I asked ithe customer service rep if I was able to cancel the order because of the negative experience, the rep said that I would have to pay a cancelation fee. This also seems unfair to me.

All that I am asking is for Wayfair to honor their advertisement and give the discount.

Desired outcome: account credit/refund

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7:01 pm

Wayfair - TV Ads

I have seen your ad on tv for quite some time. I find it very offensive when businesses use celebrities (actors, sport figures etc.) to do their commercials.

Do you honestly think the public is that stupid to buy from you because a person might like Kelly Clarkson and because she does the commercial that makes me wanna buy from you. Well let me tell you that discourages me from buying from you.

Desired outcome: I doubt that there is one - businesses pay big money for commercials - and passes some of that onto the public

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10:21 pm

Wayfair - Everett Outdoor 6 ft. W x 3 ft. D Plastic Storage Shed See More by Suncast $1,529.99

Why are your competitors for the identical items much cheaper than Wayfair?The above item in the subject bar is much cheaper at your competitors, Their price is 579 compared to Wayfair 1529-- Suncast Everet 6 x 3 Shed.. Why such a discrepancy?

Also it seems you have many of the same items listed online all with different prices.

Why does this happen with many items?

This is why I do not shop at Wayfair.

Regards

Tony

Desired outcome: See prices in line with competitors not almost 2.5 times more than your competitors. Item listed in subject bar. If I am going to purchase any item at Wayfair they need to look at your prices. Look at Amazon and Walmart.

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10:59 am
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Wayfair - Customer discrimination

To whom it may concern, I have been a loyal customer to Wayfair for many years now. I own several properties and almost exclusively shop at Wayfair for my property needs. Why? Because of the excellent customer service and quick remediation of my order issues. While, I do like the items I have purchased at Wayfair, this is not the reason why I continue to...

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4:07 pm
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Wayfair - Executive resolution dept

I have been a happy customer for a while until recently when I started to buy larger, more expensive items that UPS/FedEx kept leaving in my building's mailroom. It specifically states to NOT leave items in the mailroom as there is no one to monitor them and tenant packages have been stolen many times in the past. This does not matter to UPS, FedEx or even...

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12:51 pm

Wayfair - Delivery

I ordered a box spring (queen) and it was delivered by a Fedex guy for Wayfair. That person banged his mobile phone on my camera door bell which costs around $350 and broke the lens. By the time I ran downstairs he quickly disappeared. I saw all this on my phone screen and after that my door bell and camera stopped working. This is ridiculous and I need an answer from Wayfair

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12:12 pm

Wayfair - Your problem procedure needs an overhaul, no wonder you have 136 unresolved.

Account is for Sheila Gloe, email [email protected]

she ordered a dining table in Feb. we got the base for it delivered on Mar 9, 2022, no tabletop came with the order, but Wayfair called the order filled and charged our credit card $1502.05. we have yet to receive the missing tabletop after many contacts with your entry level and senior troubleshooters. we have had delivery schedules from you that have have failed and not even a courtesy call or email to notify us. I am tired of repeating my problems to your reps, they try hard but are hampered in skills needed to resolve difficult issues.

Look at all the notes for order # 3553506441 and see if you can be proud of your actions. Not to mention the many times I have been put on hold and then disconnected while your rep is trying to research. That rep should have called us back immediately and we can never get thru your system to the same rep to find out the resolution.

Desired outcome: we have a new delivery promise for Monday, Mar 28 between 7 and 11 am.If they fail again, we will cancel the order and demand a credit to our charge. after that, we will close our account.

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1:56 pm
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Wayfair - Order #3531297761

I ordered a washer on february 23 and got a delivery date of march 16th. March 16th comes for me to have received an email stating it was just shipped. The 17th comes and I am then told no it will be delivered but will be delivered on the 24th. The 24th comes and I received a scheduled time between 9:30 - 1:30. When 2 pm comes I call (not one contacted me...

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1:03 pm

Wayfair - wildwood flying fish sculpture

Reply to Chris Sjolander:

Originally I had purchased this item on February 19, 2022 on invoice # 3527307783. The website said there were 5 in stock and the delivery time was short. However, a few days later, after I made the purchase, the status was changed to backordered with a vague date of receipt to be May, 2022.

Of course, it alarmed me that perhaps something is wrong with this site, Wayfair, which lead me to be skeptical of the entire purchase and that possibly I was getting ripped off and the item would never arrive (since the money was already charged to my credit card).

“Why would they say there are 5 in stock and it would arrive within less than a week and why, after the purchase, THEN say the item is on backorder?” It made no sense to me. I felt I needed to cancel the order for obvious reasons of concern I felt with your company and the message I received.

When I called to inquire about this item and did not receive an adequate explanation about what was going on that is when I cancelled the item.

So, in subsequently contacting Wildwood directly, they informed me that the manufacturer was in process on this item and that it would be available in April.

Based on that, I reordered the item March 4, 2022 on invoice 3717781947.

My problem, Chris, is that now the item is costing me $27.94 more which I find unfair, since, had I been given a more likely explanation from your company for the backorder confusion, I would have not cancelled my original order.

So I am requesting, in good faith of customer service, that I receive a refund or credit of $27.94.

INV# DATE ITEM COST TAX TOTAL

3717781947 3-4-2022 $469.99 $48.17 $518.16

3527307783 2-19-2022 444.64 45.58 490.22

DIFFERENCE $ 25.35 2.59 27.94

I hope you can see your way clearly to honor my above request for a refund in order to reinstate my faith in Wayfair and to be fair to me.

Thank you for your consideration,

David M. Thomason

[email protected]

818-545-7445

Sent from Mail for Windows

From: Chris Sjolander

Sent: Tuesday, March 8, 2022 6:57 PM

To: [email protected]

Subject: Follow-up: Re: Wildwood glass flying fish sculpture, large size

Hi David,

My name is Chris and I work at Wayfair headquarters. Wildwood Lamps & Accents contacted me and told me that one of our Wayfair Customer Care agents instructed you to reach out to Wildwood directly to inquire about availability of the glass flying fish sculpture, large size product. This agent should not have provided this contact information because we ask for all customer service matters to be addressed by our team exclusively just so that we can retain all history of the conversation.

Nonetheless what I can tell you is that the product number is 301572 and it is expected to be in stock in mid-april. If you are still interested in purchasing this product, would you please place an order through Wayfair?

Thank you,

Chris

Desired outcome: refund of above difference

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9:02 am

Wayfair - Refund is not provideed for more than 3 months

I placed the order on November 22, 2021 and shortly after realized that the color in the order was wrong. The same day (2 hrs later), I tried to cancel it directly through the Wayfair customer service (customer service tel line).

However, Wayfair customer services was not able to process the cancellation and instead arranged the return and send me prepaid FedEx shipping labels.

I sent items back (without opening boxes) affixing these return labels and handed It over back to FedEx directly. I provided the return confirmation (delivered to Wayfair warehouse at Florence, KY) from FedEx but have no response from Wayfair and no refund for more than 3 months.

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11:20 am
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Wayfair - ebike, storage shed, and 2 laptop computers

Hi, to whom it may concern my name is gordon afflick sr. I made several orders online in february to wayfair.com.. Order -1. On february 13, 2022 Segway dirt ebike x260 Style: red Sku: — Price: $59.99 Qty: 1 $59.99 Need assistance? talk to us. We'll do everything we can to make sure you love your experience with us. have any questions or...

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5:14 pm

Wayfair - 610W Automatic Oil Press Machine Oil Press Machine Stainless Steel Oil Extractor Hot Cold Oil Presser

I ordered the item :

610W Automatic Oil Press Machine Oil Press Machine Stainless Steel Oil Extractor Hot Cold Oil Presser

By YXSUN

Order Number: 3641441921

I was told that delivery will be on 10th September, 2022? Is this a joke? why would they give me one week delivery date and then e-mail me that it will be in September?

I cancelled as I needed the item sooner than that.

3 days later the same item appears on the wayfair web site as :

610W Automatic Oil Press Machine Oil Press Machine Stainless Steel Oil Extractor Hot Cold Oil Presser

See More by YXSUN

$539.99

with a $400 dollar difference in price? hmm so they made a mistake in price then jerked me around with extended delivery date in September? Is that fair and ethical business practice? I shall endeavor to discourage my colleagues, friends and family to not do business with an unethical Wayfair - playing games. I had made my payment promptly when asked by Wayfair but they resorted to adolescent antics of giving out a long delivery date after realising they made an error in pricing?

[email protected]

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1:45 pm

Wayfair - Delivery from fedex

First of all I ordered the bed and mattress at the same time, I got 3 email from fed express stating it will be delivered on the 23 then it was the 24, then on the 27 they left the bed 3 houses down, my neighbor had to roll the bed with another neighbor right to my door, furthermore how can you deliver a bed without a mattress, i'm very ill, suffering from lungs due to covid and I bought the bed because I need to sleep in a chair, the mattress they fed exp said tomorrow, I hope I can get it, I leave it up to you to deal with fed express, the tracking # for the bed is 2701144820832...

I hope you use a better service company.. Im too ill to fight with fex express.

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Wayfair - Electric lift chair inoperable after 14 months

My Beniamino Faux Leather Power Lift Assist Recliner with Massage and Heating by Latitude Run (Order 3478387757) Delivered Tuesday, December 22, 2020, is inoperable. The leg rest does not go more than four inches off the floor, there are tears in the arms of the chair and both arms are no solidly attached to body or chair. I paid for the 3 year protection...

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Wayfair - delivery

The first time I dealt with this company, the delivery persons acted like it was a game and laughed after dropping my order. This time they just dropped it off outside at the base of the stairwell blocking it. This is unacceptable for two reasons. First, it's a fire hazard. If there were a fire, it would block the exit. Second, anyone could have walked off with my order. I am never doing business with them again. Wayfair has lost my business.

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8:57 am

Wayfair - Product arrived damaged

Dear Wayfair,

I hope you're well, I'm not writing to complain but I have been having trouble uploading an image of a broken item through your website and this seems to be the only way I can get the image to send.

I ordered a sideboard which arrived late this week, order number 3695059894. When I unboxed, it, one of the glass shelves was completely smashed.

I went through the process on the website to report this and order a replacement part, however when I upload the photo attached below, it says upload failed and I'm unable to continue. I contacted you through a form on the website and received an email to upload a photo, unfortunately I had the same issue. I saved the image as a JPEG and PNG but neither worked.

I hope the image I have provided is sufficient, I look forward to hearing from you,

Kind regards,

Georgina

Desired outcome: Send a replacement glass shelf

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5:50 pm

Wayfair - Unethical customer service/replacement policy

Received a fireplace on January 3rd that does not work. I contacted Wayfair and was told that my account was being handled by an Executive Resolutions Department. It took them 3 days to email me and they told me to check a manual that was supposedly on their site. I checked but there was no manual there so I emailed back right away. 2 days later I still had no response so I had to call and Wayfair refused to speak to me but said executive resolutions would contact me...again. 2 days later someone new from that dept emailed asking for a video of the fireplace NOT WORKING. I did my best to video that and send it off. Two days later I was calling again because I had gotten no response again. Another person from the dept contacted and said they never got the video and wanted it. I sent it again. They never responded. I called and left messages for all 3 of the reps from executive resolutions and none of them called me back. A Wayfair rep finally took the video from me through their email and sent it to them for me or I would have never gotten a hold of anyone. I am still at the mercy of executive resolutions getting back to me however...

Desired outcome: all I want is a working fireplace

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