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Rent-A-Center Customer Service

1
Complaints330
Pending0
Resolved3

Rent-A-Center, Inc.

5501 Headquarters Drive
Plano
Texas
United States - 75024

Customer Support Phone Numbers

+1 800 422 8186(Customer Service) 85 39
+1 800 665 5510(Product Information Or Pricing) 5 6
Mon7:30 AM - 8:00 PM
Tue7:30 AM - 8:00 PM
Wed7:30 AM - 8:00 PM
Thu7:30 AM - 8:00 PM
Fri7:30 AM - 8:00 PM
Sat7:30 AM - 8:00 PM
Sun9:00 AM - 8:00 PM
Plus

Rent-A-Center Complaints & Reviews

Rent-A-Center / manassas va rent a center is the worst

No
Jun 04, 2019

I have had my bedroom set for almost a year and still have not received the mirror for my bedroom set. I have talked to Jimmy SEVERAL TIMES and have been promised delivery several times and took off of work several times and waited for no one to show up. Last week I called again to try and...

Rent-A-Center / service

Me
May 31, 2019

I just recently moved to Puerto Rico. I found a home as a single mother and desperately needed a washer as I had four children. I went to rent a center here in Guayama and I was so happy. I made my first couple payments, and then had a family emergency in Alaska and had to send my eldest...

Rent-A-Center / washer dryer computer laptop

Br
May 24, 2019

I am currently renting from the one in Panama city and they came to my house and took my washer and dryer cause damage to my home i was not there i was in bama with a death in my family and was told they would work with me and now they are trying to press charges on me for stealing the stuff they are very rude and disrespectful to customers and lie

Rent-A-Center / my tv and xbox

Ma
May 18, 2019

I am renting from Wichita Falls TX. They will not work with you on any payment or half a payment. The manager is very rude and hateful. I was late due to an emergency and she has been hateful and rude to everyone. She was telling everyone at my job my business. Her name is Yvonne. She...

Rent-A-Center / customer service

De
May 18, 2019

Ive been renting from them for a few months. They refuse to allow me to switch to monthly payments and when I went to return everything theyre literally putting it off. According to them because theyre a franchise, I have to pay bi weekly. When I explained my hours were cut, he told me to...

Rent-A-Center / amount on my product

Sh
May 17, 2019

My name is shontar coleman I have a account in kissimmee fl and there is a new manager that started tge beginning of January and I went into the store the end of December and I paid of a couch off amd I asked what was left on a 49in lg tv and he printed out the paper and it said 400 and...

Rent-A-Center / customer service

Ya
May 16, 2019

So I was approved for a couch and 65" and they put me on the schedule to be delivered Monday 5/13. Now that same day I was supposed to get my delivery they called me that same day and said "we have to give you a refund you weren't qualified" AFTER the fact they already took my money and...

Rent-A-Center / customer service

Th
May 10, 2019

date 5/7/2019 Delivery driver comes to my house while I was away, and instead of leaving a note on the door which I know they are capable of, the driver then proceeds to inform my minor child, the details of my account and account status, this is the second time RAC has divulge personal...

Rent-A-Center / washing machine

Ch
May 09, 2019

2 and time washing machine broke down in less than a month we just paid the bill it's the 9th day of may we are without a working washing machine this is a option to by I call my local store talk to a Jeffrey and he has a I don't care attitude about the situation when I told him what wa...

Rent a Center / unethical behavior

Be
May 06, 2019

I am writing a compliant because I rented from them several times with on time payments this year has been rough from me because I suffered heart failure so I was back in forward in the hospital. The threats started coming once I was late they would call me 5 or 6 times a day when I told...

Rent-A-Center / manager at rent a center porterville ca 93257

Di
Apr 29, 2019

Hi my name is diane Bowen and I am making a complaint about the manager at the porterville ca store and I get paid on the 3rd I made a part payment and will make the rest on the 3rd I am a cancer patient and he is calling everyday and not wanting to wait for the day I can pay I have it...

Rent-A-Center / living room set and beds

My
Apr 27, 2019

I have rented so much stuff from the rent a center on Lexington and paid it off. Now that I'm a month behind and stop listening to all there gossip and drama now they want to file court papers. They sleep with a lot of women that come to that store. But they came to my house and cursed my...

Rent-A-Center / employee/xbox one

St
Apr 20, 2019

Hi my name is Stephanie Morris I am currently renting a game system from them on 596 Columbia turnpike in east green bush ny 12061 I had one of their male Spanish man coming too my house asking for a payment that I pacifically told them I would have by April 22 2019 and the employee said...

Rent-A-Center / breach of personal information

Ke
Apr 17, 2019

We got a TV from Rent A Center and we was 7 days late on payment due to my father in law passing away. They would NOT wait till the following Friday so they picked it up on Monday. We got the TV back that following Friday. Every since then, someone has hacked into our TV. Adding channel...

Rent-A-Center / store manager (stephanie smith)

Ma
Mar 12, 2019

I had rented from a different store and had issues. Already sent it all back. So, 2 mo this later I am still in need of a refrigerator. My parents, wanted to help me. Out so they were going to rent one for me. They called, spoke with stephanie, set up a new agreement in their name, paid a...

Rent-A-Center / guaranteed delivery

Ke
Feb 20, 2019

I started a new agreement and was promised a certain delivery time but that did not happen and after speaking with the store manager Tiffany and guaranteed a second delivery they still didn't show up and never called to say that they would not be coming!! This is not good customer service...

Rent-A-Center / rent a center employees (all of them)

No
Feb 03, 2019

A rent a center employee attempted an unlawful entry into my home with my neighbor present as a witness!!! He banged on my windows scaring my special needs daughter!! They text me from cell phones and threaten me!!! They have disclosed private information to references even when I say they will get a payment!!! Highly illegal!!! Downright disturbing

Rent-A-Center / constantly calling about payment after we return item

Jo
Jan 12, 2019

David from Morristown, Tn East Johnson hWY 37814 has constantly called me and ask where my payment was when in fact return the Rent a center item back to them Wed Jan 9.2019 and we have reciept showing we return the item. He also told us that we did not owe anything so we left and on Jan...

Rent-A-Center / would never do business again

Jo
Jan 07, 2019

I would not recommend Rent a center to anyone who reads this especially if.you are a veteran or government employee I bought and paid off several items from rent a center currently have a tv that I have been paying for faithfully up until the recent government shutdown they have been...

Rent-A-Center / breach of contract

Co
Dec 16, 2018

Tons of issues!!! I recently purchased a sofa/loveseat and a 75 inch samsung tv threw rent a center in clementon new jersey. I made my first payment the day I signed the contract and was approved. It took a week to deliver my items. When they arrived to deliver the driver asked me if he...

Rent-A-Center / bedroom set and box spring

Sw
Dec 02, 2018

Rent a center gave me bed bugs I've never ever had an issue with bugs especially bed bugs after investigating and tearing the box spring apart that's from rent a center it was infested with bugs and there poop and blood they picked up the box spring that night and then gave me a new one...

Rent-A-Center / employee name anthony

Hu
Nov 20, 2018

The RAC in Beaumont, tx @ 140 gateway st The employee is rude no manners and try talking to you like a dog and ECT he called my wife phone and talk to her crazy and telling her about the delivery and we have a scheduled time and he told her if we finish before your time is scheduled and you...

Rent-A-Center / the staff and manger

Sh
Nov 07, 2018

I have been a customer since 8/18/18, and I regret it. The customer service is so bad that if y'all would give me my money back I will go somewhere else. I pay my payments and I was threatened that they will take my property back. I really don't see why or how because I am making my...

Rent-A-Center / samsung s8 (smartphone)

Sa
Nov 01, 2018

I recently purchased the Samsung Galaxy S8 I've paid off the phone and mid September I took the phone to the store because I had damaged it. I am on the benefit plus insurance policy I was told I had to wait for another S8 to be located. Early October a phone have been found for me but the...

Rent-A-Center / products and services

Th
Nov 01, 2018

I don't appreciate the rude unfair treatment I got from a store manager I walked in to pay my bill explained that I had cancer and was on bed rest climbed out my bed to go pay them when I walked in the store I felt like attacked like I walked into my own street fight .. it was very...

Rent-A-Center / my furniture

Mo
Oct 31, 2018

I did not have any money to pay for my furniture I tried to sent it back and they said I had bug bugs I had the plac checked for bed bugs and I had none. Now they are trying to charge me 200 a month 50 a week and if I don't pay them on a certain day they are calling me non stop anyway they...

Rent-A-Center / unethical behaviour

Li
Oct 28, 2018

I rented a refrigerator witch y paid for 3 months. The offer that the sales person offer me was make 3 payments and we would make the 4th payment for you. After 3 months paying that way they gave me a call saying that the method was make 4 payments and the 5th payment they would make it...

Rent-A-Center / furniture and service

Ms
Oct 20, 2018

I was attempting to purchase a bedroom set through your 6 months same as cash offer. In less than that time I've had to have my set repaired 2-3 times. Not due to misuse, the bed frame literally will not fit 2 adults without breaking down. After this last time, when the RAC employee got to...

Rent A Center. Store # 04050 / bed set... or lack there of

Ra
Oct 16, 2018

I called the store today to ask about the bed I order two weeks ago. (The time they said it would take to get in) It was a new girl girl (2months new) who said she needed to call someone and would call me back. 2pm rolls around still no phone call, so I call again. Megan told me the new...

Rent-A-Center / washer delivery

Ro
Oct 15, 2018

I sent in my washer for repair. I live in Paradise, California. While my washer was getting repaired the Paradise store closed permanently. My account was then transferred to the store in Chico, California. I had to call them to see if my washer had been repaired as they didn't call me. It...

Rent-A-Center / spring valley, new york location

Ma
Oct 13, 2018

My name is Marie Lauture. I never received such horrible experience dealing with a business EVER. I rented a dryer at Rent-A-Center, and I must admit that I'm late on paying. Your Spring Valley location and employee Jocelyn is very unprofessional. She calls my place of employment, asks to...

Rent-A-Center / overchaged

Th
Oct 12, 2018

THIS COMPANY IS A SCAM!!! I have already paid $1800 on a $1000 bedroom set and they are saying I still owe $467. I am not paying this company another dime! Now they are making threats over the phone. I am seriously considering getting my family lawyer involved. What these people do is NOT...

Rent-A-Center / I am complaining of the harassment & heartlessness of the employees

Oct 11, 2018

My Husband And I Rent A Stove & Fridge From Rent A Center, Address: 2004 2nd St, Richlands, VA 24641. We Are ONLY 8 days late on our payment because my husband had a heart attack and has been in the hospital. I've been by his side since his Heart Attack and I finally got a chance to go...

Rent-A-Center / order not received

To
Oct 09, 2018

I am currently 8 months pregnant and decided to get some furniture with rent a center. I was told the set I wanted is not available and to choose another set and they would make sure the store has it. I chose another set, finalized the paperwork, and scheduled my delivery. The day of the...

Rent-A-Center / washer

Sh
Oct 06, 2018

This is robert mckeever i rent a washer from logan wv rac, my washer stopped working i called took them a week to get it, then brought me one that didnt even work. Now its gunna take another 5 days to get one. I called to get a couple weeks free cuz im paying for something i cant use the...

Rent-A-Center / everything

Ca
Oct 03, 2018

I moved from an appartment on 514 west 16th street in erie pa, to 1917 chestnut street in erie pa. I have to move the couch due to one lame dead bed bug I didn't get off of it from the building we lived in. That is strike one on rent a center at 18th and sass in erie pa. Strike two came...

Rent-A-Center / harassment

St
Oct 03, 2018

I'm writing to you guys to file a complete of harassment from the Belfast Maine store. They have called me 4 times today and it's only noon. I have a newborn son, I told them I'd pay them on Friday, they keep calling me and they've called my father. This is going to far! I suggest they...

Rent-A-Center / manager and employees

Ja
Oct 02, 2018

I have been a loyal customer for over 20 years (blue island, il (moved to) calumet park, il) with very little issues. The female manager that is there now is a liar and very unprofessional !!! i have never seen such ignorance in my life from someone who is representing a company !!! first...

Rent-A-Center / sofa bed

Go
Oct 01, 2018

We went into your Rent-A-Center store on Central and West and they deliver to bed but they damaged it trying to get it into our apartment I notified the rent a center office they said they would send somebody out right after the holiday no one ever contact me in regards to it and I...

Rent-A-Center / harassment

Ze
Sep 28, 2018

I was renting a laptop and I was only behind one payment. They came to my apartment banging on my door and was so loud saying that I needed to give him his laptop back so I gave it to him because I didn't need my neighbors in my business plus they would call like a week before the payment...