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Complaints & Reviews

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Employees treated wrong by company

RAC wants to have employees self terminate themselves and draw unemployment. This is so wrong. RAC should pay them there regular pay during these hard times. It is obvious that the heads in corporate doesn't give a damn about there employees just like they dont give a damn about the customers. This is so sad and sorry. These owners really need to care alot more.

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Service — Blowing up my phone and door

I have bought 10 things from these people and now I'm 7 days late cuz of the [censored] going on right...

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Harassment

I don't know how many years and how many things i've gotten from rent a center but these...

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unethical behavior

I visited the store during a sales event, to check prices on a bedroom set for my niece. As I wa...

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bedroom suite

rented a bed room suite on dec 19th 2019...remote to headboard didnt work, missing handles from...

20210
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washer n dryer set

I rented a washer n dryer set which was great. Then I changed jobs which interfered with making my...

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washer and dryer

I've been at Rent-A-Center customer for a little over a year now I was a few days late making...

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sofa

employees give out my information to somebody not living in the household, I didn't ask for ID...

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blk ss 5.0cf tl lg washer & 7.3cf

My name is Barbara Howel, I've been a customer with Rent A Center for quit sometime. Spent alot of...

20210
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employee

You have a very ride man working at this store I've been a customer for a while now and never...

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the manager

Hi I e been having a lot of problems with the manager at the rent a center in Elkins wv we have...

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bedroom set

There was an little issue with payment which this is my first time ever having this issue. I'm a...

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missing furniture and lied to

We purchased furniture from rent a center in September, a bedroom Suite, mattress and a couch and...

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stereo receiver

We get insurance on everything we get through Rent a Center.We sent in our reciever almost 7 month...

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game console

Yes I ive been overcharged n harrass on payments I keep payinv on time no past due bills.. Ive...

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bedroom set

I have been a LOYAL customer at this location and ON TIME with ALL my payments. The manager...

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bedroom

I've been a customer a few years and paid off a few items. I have one more item to pay off I've...

20210
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customer service

I am currently a rent a center customer. But at this point i'm taking my business else where...

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ashley baystorm bedroom set with/king mattress

My husband and I bought a bedroom set in or about 2/2019. We went to Texas from The end of March...

20210
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tv

They made a mistake at my job so i didnt got pay when my job(public schools closed the summer)Ms Maritza so professional as well Ms Olga this was the store at 161 st (they closet down)I was late for about 3 to 4 weeks I did everything I could aince I did not have an income I send my kids to their fathers house until I resolve my financial situation. I send the tv with the kids so they can use you tube and for the ps4. Ms Olga couldnt wait anymore she stated they were closing down so I had to wait for my exhusband to come to the Bronx and he did . In all of this Ms Olga was unprofesional when I explained that I didnt get no child support since she pass the line and gave an opinion out of place. Rent a center game for the tv and sofa which the sofa zipper broke and never was fixed due that I work worked before vacation from 9 to 5 and the man said he coulnd come saturdays. I went back to work got all my money I called Ms Olga at her new location she said she cant help because My account was transfer to 148 st and willis in the Bronx I called spoke to Ms Rose Gave her all information of the same reference I called the next day another person answer my call and said Ms Rose was busy 2 days she never called me when I called this Mr Jay said that was an issue with my aplication and when I asked to speak to Ms Rose at 148st and Willis she never answer my calls.MY question where is my TV and if they feel I owe what they dont charge me and why they denied me service. Only at all times Ms Maritza was professional at all times is a shame I have been a customer since 2000. My email is [protected]@yahoo.com

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unethical behaviour

Me and my mother have been getting harassment from Supervisor Shane. We call in letting him know...

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my payment date being moved without notice

So when I got the tv that I have from them. I was told 6 months same as cash. No problem. So we...

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informative/miscommunications

I have went in to this location on multiple occasions and each time I talk to a different person...

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laptop

I'm NOT going to recommend this store to anyone!! They are a rip off!! I gave them my credit card...

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rent a center

I been harassed by them they called my family, friends, my job. One man from there even peeked through my window while I was get out the shower. They turned my locks on my door to see if they could get in. The question my 12 year old son. They even asks him to open the door for them. He even told them my parents not home. They comes by my house and set all day sometimes. Call me all day until I had to block the calls. Sending threats to lock me up. I paid most of the stuff off only own 3, 500. Was going to just give it back but when that man looked throw my window. I said now they could take me to court.

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manager monique

I was currently employed there as of today yes I left my job due to the harrasment of the manager...

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we never rented a dryer and they said we did

We only rented 3 laptops from this store gave 2 back and payed for one total and haven't been...

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payments/ agreement/ entering home with minors

Today I experience an awful and illegal situation with Rent a Center. First off I been a customer...

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lg uhd a1 thin q 65” renting

Starting renting this TV in June of 2019 from RAC, was told on day of first payment that my...

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keep getting calls and hung up on

Someone from braddock hills rent a Center called me on my phone, said nothing and hung up. I called...

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manager and employees harassing

So, understanding that there are rules and agreements and such, yes I fell behind. I was polite...

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sales associate

Hello I am complaining because I have a monthly agreement for a bedroom set I pay every 2nd...

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staff

I rented a a tv ps4 bundle on a Thursday and James started calling on Sat for payment I told him...

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my payment

I made a payment from my prepaid card of 299 and they said they didn't get it on there side.Well it...

20210
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all store employees

so i had an open account with rent a center on an apartment size dryer a friend of mine was looking at stoves so the next day that same friend went in to the store in ukiah calif and told them to put this new stove on my account and they did. I never gave her or any employees permission to do so the store never called mne to verify or get authorization from me. so my payee is sending the monthly payments on time which the got on the third of every month it was due on the fifth of the month. So im making payment after payment and its taking a long time to pay it off so i go into the store and the empolyees are explaing to me that they took my payment and applied it accordingly so i said what do u mean.Well they inform me the stove payments late so applied youre payment to that. um excuse me i dont have a stove payment so this is how i find out that they let this person go into the store and add a stove on my account without talking to me or getting permission to do this.So i snap of course cause thats just telling me that any tom dick or harry can walk into the store and say add this to so and sos account and they do. without authorization. so thats not the worst part its taking me longer to pay off my dryer because of this, i finally get it paid and forgot to tell my payee to stop making payments for two months and rent a center collected two more payments of 93.50 on a closed account are refusing to refund me, this is so not the way to do buisness bad store so im sewing the company

  • Updated by stupid employees · Jul 04, 2019

    the corprate office stil has not contacted me

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delivery drivers

Two ingorant delivery men from rent a center completely blocked access to my driveway, when I confronted them with the obvious fact that they were blocking my driveway, that also has a sign above, they were disrespectful and didn't move the truck. I shouldn't have to look for a parking space !!. Please educate your drivers how to read signs and be respectful to others . [protected]@gmail.com

delivery drivers

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washer & dryer

Hice una compra el día 10 de junio de lavadora y secadora usadas, me fueron entregadas el día 11 de...

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employees

One of your employees was gambling right in front of your store in Jackson, ms in the Westland Plaza it's very unprofessional I will never visit this site again he is out there taking ppl money on bets a business shouldn't have this type of behavior at the establishment that makes ppl not want to come to the location and purchase anything but me personally won't come back

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washer/ dryer

We have been dealing with rent a center on and off for a few years now. We have pay some accounts off and some we return. Well we got a washer and dryer and then also a game system. The game system got paid off in April and they don't give you any credit for that. We told them then that the washer quit working and they said they will come out on Friday to look at it. They didn't even bother to come. So I am not paying on something that doesn't work. I continue to use the dryer because that's the only thing I could use. I got a letter saying they going to take me to court. Ha ha that's funny because you didn't win on this. We put the washer and dryer on the porch and told them it better be pick up the end of the day. I will never give them my business again. They are so crooked and I will let everyone know how they treat their customers.

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I am complaining about something that was said during a phone call.

I received a call this morning from Henry about my account. I know I am late but I am also in the hospital with pneumonia since Wednesday night.
My phone rings:
Me: hello...hello( because I wad on speaker because the person sounded away from the phone)
Caller: I thought you said you were going to pay
Me: I hadn't check my account because I'm in the hospital...(before I could finish my sentence I hear) this [censored] lying and the caller hurried up and picked up the phone. I continued my conversation and said that I would check my account to see if the money I was waiting on had posted. I called my husband up to listen in on the call back.
Me: hello may I speak to Henry
Caller: this is Henry
Me: did I speak to you this morning about my account
Caller: no I hadn't talk to you since the other day
Me: ok I spoke with someone(I began to explain the situation) all of a sudden Henry gets a little bothered tone in his voice.
Henry: Mrs Harris I spoke to you this morning( at this point mr and my husband looking confused because he just said he didn't speak to me.
He also said well Mrs Harris maybe you real sick because I dint say that and I'm the only one in this store and noone is in here with me...i don't talk to myself.
I said well I know what I heard but I was calling you to tell you the money had posted but I'll just have my husband bring it in the store. He also was like its cameras in the store and you can come and look at the camera.
At this point it's going to be my word against his but I know exactly what I heard and I truly don't appreciate this treatment.
Also the guy that handles my account(Hispanic gentlemen) I don't appreciate his tone of voice when he addresses me. He tries to handle me like I'm his child. I'm not a angry black woman I'm a hard working woman that handles my business but if you handle me crazy you will be put on the backburner. Thats why I begin to deal with Henry because of the more professional treatment until what I heard this morning. I would like to be contacted via email regarding the handling of this matter [protected]@gmail.com