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Telkom SA SOC
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1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

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2:55 am EST
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Telkom SA SOC landline and internet

I applied for a line, it was installed on the 17 february 2017. Last week friday on the 24, I was helped with how to connect to my internet. Saturday when in the morning around 8:00 my landline was disconnected and my internet. I spoke with different consultants spending hours on the phone trying to log a query, some consultants say that the landline number does not show on their system, when I give them my id number still they say they cant trace. Today I spend 2hours on the phone with telkom consultants, some say I need a tin number some say I need to activate my account on sales department. I tried to get onhold, I failed. 2hours phoning from my mobile, expenses over expenses.
Please ask telkom sales consultant to contact me on my cellphone, to activate my service. Im very disappointed with how telkom and its consultants treats its clients.
My landline number is [protected], my cell is [protected]. Please find a way how to trace my account and activate it.
Please activate my services so that I can work. On the 06 march I need to make a payment of r1000.00 to telkom, how am I supposed to pay the amount whereby my services just got disconnected?

If my issue is not resolved by today, im taking this matter further.

Regards
Emily

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9:08 am EST

Telkom SA SOC huawei contractors

Good day

There are workers with Huawei branding digging trenches in our street, leaving their rubbish on our driveway and urinating/defecating in our gardens outside our house.
There was no manger present for me to complain to and the employee I spoke to could not care to to even discuss things with me for a few seconds.
Not sure if this is the right place to complain or if the workers are Telkom contractors.

I can provide photographic evidence of the mess being made.

Gouws Avenue, Wierdapark, PTA.

Dietrich

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7:37 am EST
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Telkom SA SOC the big deal of r799

On 30 January 2017 I purchased the "The Big Deal of R799 per month at the Table View branch. To date I have not received my Wi-Fi Extender. On numerous occasions I went to the Table View branch to inquire about the extender. Every time a new operator assist me. Every time a different story. The story today was : Telkom has no extenders in stock - you must purchase yourself an extender at Incredible Connection - on you own expense! What? Yes the fine print says : Deal valid until 31 January 2017 or while stocks last? Is it now my problem? If there were not stock - why go through the trouble to sell the deal to me?
I want my extender ASAP!

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6:52 am EST

Telkom SA SOC wireless phone flla

Absolutely bad customer service at telkom n1 city. I bought a wireless phone on the 2nd of february and it was never issued to me. The sim has never been activated. I have already received a bill for this month, but I am unable to use the device. I went to the store numerous times and spoke to all of the consultants at different times, but all of them lie or pass the buck. The last person I spoke to was julie carelse, who did not even greet. She gave the device to me and told me that she will activate it later. I then asked her how I will have proof that it is activated and she told me that the system will not send me a notification and neither will she. She told me "i am telling you that I will activate it later and you must just wait 24-48 hours until it works" well, I then spent hours on the phone with your call centre trying to activate it myself who then told me that it had to be done at the telkom shop. They said she was not supposed to give me the device without it being activated. She never activated it and no one from telkom has contacted me since. Julie carelse is not just rude, incompetent and impolite, she is a liar too. The manager blatantly refuses to speak to me. He is always busy or not available. Ref nrs [protected] or [protected] or [protected]

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2:54 am EST
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Telkom SA SOC telkom installation / pathetic service

Good day please can I have feedback
Thank you

— original message —
Subject: re: ai2715781
From: [protected]@gmail.com
To: hellopeter telkom
Cc:
Good day I took out a contact recently with telkom and today the 24th february 2017 they came to install without a modem the line is still not working... I took off from work for this to be done and it is not done
I was told a modem will be courierd to me and I should track it with some reference number that doesn't work
So how do I get that modem cause I must go to work... I can't take off again
I previously had a contract with telkom and the exact same thing happened and that's the reason I just let the line go
I am thinking of cancellation with this contract because no connection was done as yet... I am not prepared to go through this for another two years
Oh yes another thing is I keep on trying to call 10210 and 10213 there is just no answer... if there is an answer I get all different stories... how are your agents trained
I wonder if I am the only person with this problem
I do not think so... I have seen the complaints on hello peter
If there was shortages of modem tell me before hand not on the day of my installation
So that I don't do this contract
Razia
[protected]

— original message —
Subject: re: ai2715781
From: hellopeter telkom
To: "'[protected]@gmail.com'"
Cc:

Good morning

Please give us a short description of the problem you experiencing so we can escalate it to the correct department/ manager for you.

Regards
Noleen
Telkom social media
Telephone: 10210 email: [protected]@telkom.co. za

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4:35 pm EST

Telkom SA SOC landline and adsl installation

I applied for a new adsl and landline at my nearest telkom store located at carnival mall, which was the unlimited plan for r999 per month, i applied for this service on the first week of january 2017, telkom requested of me to pay a 700 rand installation fee to install the desired equipment, i payed that money the same day, after aprox one month a sub contracted technician of telkom arrived at my home to install the very desired adsl and telephone line, when this techician called danie was finished i asked him if everything was working and if i can use my adsl line and telephone, he replied to me the following, the line is active and online and working i tested and activated it for you, but there was no telephone or adsl router supplied to me, after the telkom reprasentative who sold the package tp me said the technician will supply all the equipmennt upon installation, i asked this danie technician he said the telkom store he works at had no stock that day and that he advises for me to rather fetch a router from the telkom store myself because he also does not know how a adsl router works or how to install it, yet he gets send out to install my package, then i visit the telkom store to collect my router myself, to just plug it in and use it, as advised by the tecnician everything is working and its tested, working fine, after aprox 5 telkom store visits trying to obtain the highly desired router and telephone, i failed because no store had stock, i then went and purchased my own adsl router and telephone, believing the nightmare will be over, then went to install the adsl router to discover the line cant synchronize, it is faulty, by this time it is now 26/02/2017. After i applied.Telkom you are beyond pathetic, incompetend...And useless, i will not pay my subscription for the month of january, i also want my money i paid for the adsl router subtracted from my monthly bill, or in cash money, whatever telkom desires, i am not getiing any feedback or replies from telkom, and it seems telkom does not ned my bussines, even though i spend aprox 5000 rands with telkom each month, by using cellphones and other products, i please want to cancel all my products i have with telkom, i am very pissed off with the worst customer servive i received in my entire life, telkom is by far the worst service provider.

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Update by Elmunde Jooste
Feb 26, 2017 4:36 pm EST

pissed service

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4:27 am EST

Telkom SA SOC landline cancellation

I send trough my cancellation forms the 11th of November 2016 already to please cancel our Telkom landline of R206 pm as we had moved to a new location and was no longer going to need the line. I send an email to [protected]@telkom.co.za, then 1st of December again.

Then phoned 7 times to ask about follow up and was asked to sent an email to the consultant the 4th, 9th, 18th of January again 3rd, 16th and 18th of February to [protected]@telkom.co.za and actually spoke 3 times to the same consultant 3 different times, Ntokozo Fezile Mbatha, [protected]@telkom.co.za. I never get any reply on the email or any feedback.

I the lodged a complaint on HelloPeter and someone replied stating I must email details to [protected]@telkom.co.za. This I did and yet not reply.

I was told that we need to cancel our Mweb WiFi first before we could cancel our landline rental, this has been canceled already.

I was contacted via Facebook after I complained on the Facebook page still, no one has gotten back to me. Someone did, but it was a fake Telkom duplicate page, where someone called Keri-Marie Johnson told me she would assist me and I was almost frauded into credit card fraud. This person knew my Telkom details and then said they had a solution by telling me they would refund me my 3 months money directly onto my credit card and that I should provide the last 4 digits of my husband's credit card, expiry date and CVV number, when I refused she got upset. Luckily I have been frauded before and I was not to be again.

I am so frustrated from struggling for 3 months now and no one is getting back to me.

I don't know what to do anymore.

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3:40 am EST

Telkom SA SOC adsl line

Telkom reference number 385CNK220217. My landline and router have been reported daily to Telkom and Mweb Fault Centres. Telkom cannot even keep their excuses up to date (everytime they claim to be assigning the fault anew).
The current connection is supported by trees and according to staff is"on the list to be made permanent". This has been over 5 years now.
Why do they not take their customer seriously and employ better managers or staff. They demand their money every month.
-IF THEY WANT TO TAKE THE MONEY THEY MUST DO THE WORK-

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12:34 am EST

Telkom SA SOC data consumption

I'm tired of you people ripping me off. My data depletes extremely and unusually fast. This is infuriating because it started with my contract number, then I bought a prepaid sim and after a few months the same thing started. When I call in your call centre agents tell me the same thing, talking about background data which I've disabled since I've purchased this damn phone. You guys are ripping me off, you getting damn cocky cause more and more people are switching to telkom mobile cause they think you're data bundles are cheap little do they know the kind of bs that awaits them in a few months. You guys are full of nonsense, I've been a loyal customer 6 years and this service or disservice rather, is appalling and disgusting to the core. You care more about profits that service delivery, ####.

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2:11 am EST
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Telkom SA SOC telkom mobile

I took out a contract over the phone middle of last year that I thought was from Telkom but then when I have tried to cancel it I am told it was from a service provider to Telkom. The number is [protected].
When I realised that I did not get what the guy promised me on the phone I cancelled the contact immediately.
The device has been returned and yet I am still being on account number [protected].

I have another contract Tel number [protected] which I want to pay for however whenever I pay the money, the money i goes towards the item I returned. I am not getting any data at present as my account has been suspended all because we can resolve the issue of the canceled contacted

I have phoned about 6 times firstly with needing the item collected which happened eventually on waybill number RW16834329 Ram Couriers and have been into the Telkom Branch at Pavillion 3 times but still I cannot resolve this problem.

Please will someone let me know how to sort this out as I is costing me money as this month Telkom put through a debt order twice.

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8:27 am EST

Telkom SA SOC no telephone line and internet since 12 feb 2017

After the thunderstorm (11 Feb17) the telephone line and internet was "DEAD" . I reported (12Feb 17) it on you app. Ref number: 10CNK120217. On the Monday 13 Feb 17 they send me an sms telling me the problem has been resolved. Which was not the case. They closed the case and I had to re open it. Ref nr: 902CNK150217 I had to phone ... times to as what is going on. STILL NO FEEDBACK OR ANY NEWS. I will not be able to use my data this month! I have lost money and told the call centre I work from home...
Your app is not working properly.

PLEASE DO SOMETHING!

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4:24 am EST

Telkom SA SOC unexplained charges levied to our telkom account

We (ERA Bergh Properties CC) receive an invoice in Jan 2017 reflecting a charge of R 1, 014-91 Exl. 14% VAT. The description on the invoice - "Adjustment (Taxable)".

We contacted Telkom on 13 Jan 17 and lodged a Dispute. The reference no was: 281 75106.

On 10 Feb 2017 we followed up with Telkom again because no response was received. Once again it was pointed out that someone will come back to us. Nothing happened...

The problem is that we refuse to pay this unexplained charges and that Telkom is adding monthly interest to this amount without responding to the dispute that was lodge in Jan 2017.

Please assist us in this mater as Telkom is reluctant to do so.

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1:16 am EST
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Telkom SA SOC telkom service

Good day,

I phoned Telkom more than 2 weeks ago to upgrade to uncapped 10Mbps ADSL. I was promised it will be sorted between 7-14 days. I have repeatedly mailed telkom, they dont even bother replying, even though I get "read" replies. Telkom really sucks!

Read below:

As of end of business today this issue will be posted to Facebook, HelloPeter.com and I will personally call your head office.

Thank you for the non-existing service.

From: RB Consulting [mailto:Roger.[protected]@telkomsa.net]
Sent: 22 February 2017 05:56 PM
To: '[protected]@telkom.co.za'
Subject: FW: 156810158A
Importance: High

I was told 7 – 14 days, today is 14 days.

Whats happening?

Do I need to escalate this issue?

From: RB Consulting [mailto:Roger.[protected]@telkomsa.net]
Sent: 20 February 2017 12:42 PM
To: '[protected]@telkom.co.za'
Subject: RE: 156810158A
Importance: High

?

From: RB Consulting [mailto:Roger.[protected]@telkomsa.net]
Sent: 17 February 2017 12:34 PM
To: '[protected]@telkom.co.za'
Subject: 156810158A
Importance: High

Good day,

May I please have some feedback on the status of Telkom Ref: 156810158A ?

Thank you in advance.

Kind regards,

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11:35 pm EST

Telkom SA SOC reconnection of mobile phone

Telkom worst service ever. Called telkom on wednesday to advise that payment was made to my account however I had to wait 24 to 48 hours for reconnection today is friday still no connection. I called them this morning they tell me I havce to wait another 24 to 48 hours this is unacceptable. Theres no higher management who ever calls you back now I am taking this to social media pathetic service never again worst mistake of my life

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1:37 pm EST
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Telkom SA SOC Line dead. Outside cable cut due to fallen trees & extra fees taken on or paid

I have two complaints.
1. Last year April I reported via e-mail, branch and call centre about extra fees coming out my pre paid (Waya Waya) line. To date no one has given me feedback. Case:A12477520 on 26 April and second case:A2482039 on 3rd May.
I also made several calls and spoke to "Prem" on 02/02/2016 spoke to "Ntobeka" 01/06/2016 and "Julia" 25/06/2016 and also "Mariam" 01/09/2016. They said they will escalate to the relevant department. ..but all have been empty promises

2. It's been 2 days trying to report my cable is down and I have no service. An received An SMS confirming this : "This is embarrassing! There was problem reporting your fault. Please talk to us to help resolve your problem "

I am so dissappointed in having such poor service from Telkom

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4:13 am EST
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Telkom SA SOC faulty line then cable theft

Im extremely angry and disappointed at the service i received, our land line stopped working in December on January i called telkom i was told it will be fixed, after some week nothing happened i called and was told some their side they dont see anything wrong its my hand set, we went bought a new handset and still it was not working, i called back was now told the cable has been stolen n our area its now a high risk cable theft area, this was now the first week of February, i was told the is a alternative solution that being getting a wireless phone was promised it will be delivered with 14days, today the 23February i called again to find out what is the delay, was now told that i have to come and fetch the phone myself at Boulders, knowing the area i asked Harrison Masondo that i have never seen a telkom store at Boulders he insisted i have to go there the is a Telkom store there, i drove in the rain to go to Boulders only to fin out there is no Telkom store there (HOW COULD A CONSULTANT/SALES PERSON NOT KNOW THAT)n=but became sarcastic and told me the shop exist, came back n called telkom again now was told that the issue need to go back to the person that placed the order and i will be called tomorrow, IM SO FRUSTRATED BY THIS.

TELL NO: [protected]
REF: 157220803A
OTHER REF : 132CRZ270117

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2:59 am EST

Telkom SA SOC adsl to fiber upgrade

Good Day,

My name is Sandip Abhyankar, My account number is [protected]

I am using 4MBPS ADSL line since January 2014, in Sept. 2016 I received a phone call from Telkom offering me a free upgrade to 20MBPS Fiber, I accepted the offer, after repeated follow ups they sent Vumatel to install the fiber line and finally around 1st week of October they installed fiber line, I did received phone call from Telkom after that where in I instructed them to disconnect my ADSL line, after using Fiber for 15 odd days I was not really happy with the internet speed and hence I phoned Telkom service guys for assistance, to my surprise they told me that against this account number its a ADSL line and there is no new Fiber connection registered against my name

After that day I stopped using Fiber line and I am using my ADSL line only, now the problem is Telkom sales guys can not find any fiber connection and hence they are billing me for ADSL only, service guys can't help me because there is no fiber connection in my name

I don't want to end up paying two invoices every month because I have asked Telkom to disconnect ADSL when Fiber is up and running

Not getting any help from Telkom on this subject and hence writing this message

I have no records of any phone call as telkom can't find any records when I asked them to check

The upgrade was offered to me over the phone and I did received a order confirmation email but after that nothing happened

Please help

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1:20 am EST
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Telkom SA SOC telkom adsl installation

Good day,

Telkom reference number [protected]

We are struggling to get a new Telkom ADSL line. we moved residencies and Telkom's contractor (Bytes) have been at our house twice and keep telling us there is a switch on somebody's else property that they have to access. I have been staying at home for 5 days after receiving messages from Telkom 'that somebody has been dispatched to install the ADSL line and I need to be available from 08h00 - 16h00'.
I had to take 5 days leave which is unacceptable. Don't you agree?
Telkom's service is a joke, but unfortunately, we are dependent on Telkom because we can't apply for a Fiber line.
Can I please ask for your assistance?

Regards

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6:48 am EST
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Telkom SA SOC cancellation of telkom line

Dear Sir/Madam

I filled in a request on 1 September 2016 at the Benoni offices to cancel my line [protected]. To date the line hasn't been cancelled and as a result I cannot pay the outstanding amount due. Telkom has been charging me rental on a monthly basis and despite me calling 10210 and complaining about this NOTHING has been done. I was asked on several occasions to email the document that I completed which I did and still nothing has been done. Last year I went back to the Telkom offices and the lady sent in a request again, still nothing has transpired.

I am so tired and fedup, just don't know what else I can do.

Mrs Minty
[protected]

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3:08 am EST
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Telkom SA SOC cancellation not processed - handed over to debt collectors

I have just copied the email I sent to Telkom regarding my cancellation which was submitted on the 23rd of September. There is a dispute on my account which according to the manager will be sorted within 72 hours and the debt written back. But I was handed over and now being hounded for money that I do not owe.

Email as below:
Good day

I have received a call from debt collectors regarding this issue so I will need urgent action from you!

I spoke to one of your managers this morning that said that the outstanding balance will be sorted/credited within 72 hours. MBDCS has contacted me saying that I have been handed over. Even though TELKOM has been taking their sweet time with my cancellation, now this is my problem. I have had no communication, or confirmation of any kind from telkom confirming my cancellation, no reference - NOTHING. I cancelled on the 23rd of September already, why in Pete's name is this not sorted already.

I managed to get the numbers this morning:
Ref no 153307497A
Dispute ref no [protected]

I have phone several times, upon which your incompetent staff tells me there is nothing they can do, you have NO platform for people to get help with this sort of thing and everyone has such a bad attitude. The worst service I have ever experienced with any company.

Surely, if telkom went to the extent to hand me over, they could have seen that there is an ongoing query on my account. SORT IT OUT BEFORE HANDING ME OVER, seriously this is not rocket science.

I need something in writing to present to them URGENTLY, if someone could please do their jobs. Anyone!

Yolandie Rawson
Number [protected]
Cell [protected]
ID [protected]

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Phone number

+27 123 112 186

Website

www.telkom.co.za

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