Telkom SA SOC
Telkom Mobile Building
92 Oak Avenue
We moved to Hartbeespoortdam in May this year. As a happy Telkom I ordered my line. The line was installed in June. The line worked but ADSL which was applied for did not. The technician was not qualified to work on ADSL lines so he left. The next technician never arrived. The call centre said the technician left as no one was home. I never left home. I phoned his cell and he got lost. I drove to fetch him. He was also not qualified to work on the ADSL line. At last a technician did arrive. It worked when he left, but we noticed a paperclip stuck in the socket we left it as it was working. 4 weeks ago the paperclip fell out as I am sure they do. The line had a noise, and kept on dropping the ADSL connection. I bought a new filter as suggested. The noise got worse. The technician worked on the line on 17 Sept it worked for a few days but went dead. Nothing has worked for 3 weeks. I speak to Telkom 2-3 times a day. No one has been here or phoned. for 2 weeks they have been escalating the problem and 3 supervisors have been investigating no one has replied. I use my cell at huge cost to run my business.
Sanlam leases an ADSL line in Jhb and reported that the line is faulty before 9 am on Wednesday 30 September. We phoned every day, explaining that we run an online business and got the same lame excuses and shocking attitude from Lebo who is supposed to be the supervisor. When I asked to escalate the problem he gave me a wrong tel number for a Reget Segal, whom I cannot find.
I am trying to upgrade from one Internet Package to bigger package. This can only be done by cancelling the one Package before 20H00 on the last day of the month and then to contact Telkom on the first day of the next month requesting the activation of the new package. Should you contact them to do this transaction at the same time you will be billed for both packages in full for the month. The call centre was rude and had a take it or leave it attitude.
My Service was suspended for 'non-Payment'. The non payment situation was caused by paying my account on time making use of the Telkom website's credit card payment facility. I received an SMS confirming that the payment was made from my credit card. Assuming that all is well, I was stunt to find my service suspended. Apparently Telkom somehow managed to reverse the credit card payment.
I then made the payment again but had to wait until the accounts department was back at work the following day. No 24 hour service at Telkom. At 08:00 the next day I phoned 10210 and the agent told me that he can see the payment and that the service will be re-activated. Later back at home the service was still suspended. This time I was advised that payments take 3 - 48 hours to reflect on the TELKOM system and that 48 hours did not yet pass.
To top it off, just a few days ago I topped up my ADSL bandwidth by paying for another Gig of data. If you do not use this data before month end you lose it. So now I do not have a telephone or internet service for 48 hours and to top it off I will lose all the data I paid for as well.
Does this sound like great service? I am extremely disappointed.
Since the recent upgrade of Telkom's e-mail suite to “Zimbra” I have been unable to download e-mails larger than 2 MB (Timeout Error). I made the mistake of contacting Telkom support on 10215, what a waste of my time; the agent introduced himself as 'Job' and he could not even perform that. After a lengthy explanation and attempts from my side to make him understand the problem, the solution provided by the 'EXPERT' he consulted was, not to receive such big e-mails. I requested to speak to the 'expert' and was kept holding on, after 20 min of holding on I eventually put the phone down, none the wiser with regards to the error I’m receiving. I know Telkom will not bother to listen to my complaint even if management got a hold of this complaint, what I can stress thought is Telkom must count their blessings, there are alternative suppliers out there and I for one will make it my priority to find an alternative service provider and to discourage others from ending up with the same frustration of 'Poor Service'. Telkom you will lose roughly R800.00 a month from myself, and more from others, I know this won’t lead to your to your financial ruin but remember the drops fills the bucket!!
I had a Telkom account 3 years ago now. Only recently, have I received phone calls from their laywers (2 different firms) wanting to collect outstanding amounts due! I have explained in a lengthly letter what the situatiuon was surrounding that. Basically I had moved to a new house, and wanted Telkom to set up a line there. For various reasons they were not able to, but continued to charge me rental for a line and telephone account. I was not using it Telkom! I cancelled the account at a Telkom shop as soon as I found out Telkom had no infrastructure in my new area. Seriously, take me off you list for non-payment, and get your laywers off my back. It seems when one firm was not able to take any action, you handed me over to the next firm. Sort this out now please, I don't have time for this incompetence. I can't even remember what my telephone number was, it was so long ago!
After numerous calls - which usually lasts a minimum of 15 minutes each - Telkoms empty promises are still something we experience on a fortnightly basis. We are in the Midrand area and we are told every second week when we have problems with our telephone and ADSL lines, that cables have been stolen or that there is something wrong with the exchange. How long will it take for a service provider that claims to provide their best service at all times to actually live up to their claim.
We loose business on a daily basis and we are not being compensated in any way. They are quick to send sms's or phone when the account is due, yet their faulty services are not attended to. The same old answer when you phone in... "Our technicians are on route". So what can we do? We have to pay for services on a monthly basis, regardless if we had full use of the service of not! The answers we received yesterday regarding why the problems have not been attended to yet..."The technicians were on strike and will return Wednesday the 3rd of March"
Talk about service!
This is the current fault reference number for a fault that has been going on for 4 months. I have called, I have mailed, I have sat on the phone for hours on end begging and pleading for assistance and for this fault to be fixed!!! I have to date received nothing but empty promises and lies. I have had technicians sent out blaming the exchanges, the exchanges blaming the technicians. In fact, everyone blaming everyone else but NOBODY taking responsibility for resolving my line faults. I am at your mercy as I need an ADSL line and you are the only organisation that supplies them. I have bought 4G of top-ups this month of January 2010 alone - due to your line dropping constantly and forcing me to restart my downloads/ uploads. Since Thursday evening - 22nd I have purchased 3G alone. If you look at the downloads I am doing you will see that it is the same stuff over and over and over again - all unsuccessful. It is not porn or arbitrary rubbish, but work related. My clients are screaming at me since I am unable to do anything without losing connection multiple times during any one hour/ minute!!! At what stage is Telkom going to a: Fix this fault, B: Accept responsibility and get a senior person out to resolve it, C: Pay me back all the money that I have paid you in terms of rental and usage for a service which I have not had for the last 4 months????????????
Email_id 501971 - Number of most recent emailed complaint to Telkom.
We got an ADSl line 3 months ago [protected]) as well as ISDN lines [protected]). This month we have only...
In the last 3 months my adsl line has not worked at the end of each month.
I logged the fault on 26/05/2009 and they have not fixed it yet.
I keep phoning Telkom but they just dont seem to care! Even the managers dont care and put the phone down in our ears.
I dont know what to do anymore.
I don't know if this will really help, maybe someone can give me some advice.
I am a Telkom ADSL subscriber. Recently (for the last two month about) I have been having serious problems with my internet connection. I don't know exactly what the problem is, but the connection is very unstable. It keeps dropping. Now, for what I use the internet for majority of the time, I need a constant connection. I cannot afford my connection dropping every now and then. Sometimes it holds for hours; other times for 30 seconds. Sometimes it's down for hours; others for 2 minutes. To some people this might not sound so bad, but, like I said, I need constant connectivity, and to be honest, I'm not paying for what I am getting.
I have contacted Telkom's fault reporting center multiple times. The first time they told me that there was something wrong with authenticating my username and password. The second time it was the line itself. The third time it was the box outside on the sidewalk or something, the forth time they didn't even bother to try and tell me what was wrong. Funny how it's something else every time, yet the same problem keep recurring. And even worse, every time some technician calls to make an appointment...I am still waiting for someone to come by my place to check my router/line/whatever.
My questions is: If you telecommunications services provider is a monopoly who is not providing their service properly, what can you do to get the service you are paying for?
Poor performance of ADSL over the last three days. Phone call centre, wait in queue for over 60 minute...
My complaint about Telkom is not just serious it is ridicules. In the last six months our ADSL line were...