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Telkom SA SOCabsolutely pathetic service

1
A Sep 08, 2018

We have 4 adsl lines and are being charged double we havnt been given our integrated sim cards that we were promised when we upgraded our ADSL lines! Telkom is charging us the new subscription rates ans well as the old subscription amounts!! we have 3 business telephone lines which we recently moved to desk top look alike phones but we are being charged for 4 lines!!! we cancelled the vat system and the PABX system when we converted to the desk top look alike fones but we are still being charged for the v sat system that hasn't worked for the past 4 months!!! we have sent over 50 emails to 5 different departments i have been to 3 different telkom shops with absolutely no recourse! this is getting really out of hand!!! the only reason that i am putting up with this is because our business lines are over 30 years old and we do not wish to change numbers. i as well as my staff are at our whits end with Telkom!!! i have reached a point where i am begging for assistance!!! if i do not have a reply and a solution to these matters i will have no alternative but to go to the media and close all my accounts with telkom!!!

  • Updated by amdrvt · Sep 08, 2018

    We have 4 adsl lines and are being charged double we havnt been given our integrated sim cards that we were promised when we upgraded our ADSL lines! Telkom is charging us the new subscription rates ans well as the old subscription amounts!! we have 3 business telephone lines which we recently moved to desk top look alike phones but we are being charged for 4 lines!!! we cancelled the vat system and the PABX system when we converted to the desk top look alike fones but we are still being charged for the v sat system that hasn't worked for the past 4 months!!! we have sent over 50 emails to 5 different departments i have been to 3 different telkom shops with absolutely no recourse! this is getting really out of hand!!! the only reason that i am putting up with this is because our business lines are over 30 years old and we do not wish to change numbers. i as well as my staff are at our whits end with Telkom!!! i have reached a point where i am begging for assistance!!! if i do not have a reply and a solution to these matters i will have no alternative but to go to the media and close all my accounts with telkom!!! JUST FYI its been 2 months and there are now more issues that we have ut none of the previous issues raised were addressed in any way! PATHETIC!!!

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