Target
Reviews and Complaints

Does anybody have connections with a state senator? I'm pretty sure it will take an act of congress to cancel my Target Visa Credit Card. I have spent two days with customer service, which is an oxymoron, they provide no effective service and I feel more like a criminal than a customer.
Because of problems with them I decided to cancel my card. I have a zero balance and have made no charges for over a year. I called and was told to mail or fax copies of my drivers license and social security card (front and back) along with a utility bill and paystub; I might as well post them on the internet and beg for identity theft! I called again to verify this and they won't. I asked for terms of cancellation and they mail them after a host of security questions that make me wonder how they got the information. Yikes! I feel trapped in an episode of Twilight Zone.

My daughters purchased a CD in Jacksonville, for my birthday & because the cashier was having problems with the paper roll for receipts, she asked if they really needed the receipt. They advised yes because it's a gift so the manager reluctantly went to her office to print one.

The CD was damaged so I went to my local Target to exchange. The GSTL "Melena" was very rude & argumentative, stating I could not use that receipt because it didn't have a "V something number & this is what she always tells her guests. When I told her my daughters had specifically told the Jacksonville Manager they needed it as it was a gift, Melena continued to argue that it wasn't any good & again & again told me she always tells her guests this. I did not want a refund, simply an exchange for the exact same CD. She continued to be snippy & argumentative. I found this to be very unprofessional.

I go to this Target a minimum of 2 - 3 times a week & almost always purchase goods so I don't appreciate being treated in this manner & as much as I have always liked Target, this has given me a bad taste & I will not frequent the store as often as I have in the past

I went in to a Target store in Duarte, CA, looking for a particular item that I saw on the store's web site. I found it no where on the shelves, and decided to ask an employee for help. After I explained to the employee what I was looking for, she, who looked very confused and puzzled, yelled out to another employee about 10 feet away from us something in Spanish. I wasn't sure whether the first employee understood what I was telling her as she never spoke a word to me. She simply turned to the second employee as soon as I finished and they proceeded to have a discussion in Spanish (a language I do not understand). From what I gathered by their tone, they were not sure what the answer to my question was. Then a third employee walked by, and the two motioned for her to come join us. They pointed at me, as though to indicate that I have a question. I asked the third employee if she speaks English, and she answered that she does. I was relieved to finally come across an employee there who understands English. I explained to her what I was looking for, and she pointed me in the right direction.

I came home that day somewhat upset at my experience. So I wrote an email to the email address I found on Target's web site, explaining in detail what happened. The following day, I received a response from someone named Dylan from Guest Relations. He wrote a few short lines in a cold and insincere tone, thanking me for taking the time to write, but never apologizing for what happened. He wrote, "the team members we employ nationwide represent the diversity of the country and communities where our stores are located." Yes, Duarte is a predominantly Hispanic community in southern California. Does that mean I should be subjected to this sort of customer service? I wrote back to the guy telling him I shall never set a foot in another Target store again. He responded, "I'm sorry we aren't able to assist [you] further."

This sort of an attitude from the Guest Relations department of a superstore, is just downright disgusting, and I would have expected better from Target.

On 5/21, my mom fell on the floor in the grocery section of Target. If the floor was waxed, there was no warning. I have been in stores before that I could not walk on the floor because it is slippery from wax. My mom fell and broke an elbow and had a bleeding lip. She was on the floor, bleeding and the store clerk told her to get up. They did not get help right away, someone else had to call. Warn people when you mop the floor! Don't tell people to get up when they are bleeding! This incident makes me want to shop at Walmart and not Target anymore! Any compensation for this to keep my business?

When my husband and I moved to Charleston and our furniture had not arrived, I bought tv trays to use. Granted, they were $39.00, but I bought them anyway. They are cheaply made in both stain and construction and constantly fold up while we are using them. I would return them, but have no receipt, but don't feel safe having my husband, who has had a stroke, use them. Target was our favorite store while we were in Minnesota and California and for some things I would still shop there. Every other thing we have purchased has been acceptable until now.

[protected], [protected], [protected], [protected], [protected], [protected], All this numbers call every day 8Am to 9Pm 6 to 7 times a Day even weekends We are fed up we never owed a Target card or account what can we do about this.

Please bear with me. This will be a long and involved complaint. I had to wait quite some time until I cooled down to be able to write this complaint. On Jan. 14, 2010 at 3:10pm I purchased [protected] Wii for $99.99. I was offered and excepted a new credit card-Redcard w/discount 10%. The reciept#[protected]-5716-3 VCD#[protected]. I give all the above information because you will need it to refund my money in my complaint. After I finished with my transaction. My husband, in line right behind me. Paid cash for a purchase of clothing. Unfortunately he did not receive his receipt. (not the 1st time I haven't received receipts from Target) But I wasn't worried because I had my receipt from my Wii purchase and knew that the missing receipt could be traced. On our next visit to Target, Feb. 1, 2010 or Feb. ll, 2010, I wanted to return a dress from the missing receipt and was told that couldn't be done, for two reasons. 1. I didn't have the receipt, and 2. I hadn't used a charge card. Plus the item had been removed from the system. I showed them my receipt that preceded the purchase but they said they couldn't trace it. That just didn't sound right to me. The item for return is bar code #[protected]. purchase price $5.48. I still have it and it is in perfect condition. I still want my money back or a store credit. If this is not resolved to my satisfaction in a reasonable time frame I will have no choice but to cancel my new Target Redcard account.

This is my first time ordering from Target.com . It has been a total fiasco. I am irate.

1) The very large desk I ordered was sent in a single, HUGE, package. As a result:

a) It arrived damaged in shipping.

b) It was literally impossible to get up the stairs to my apartment.

Who on earth made this decision?!

2) When I tried to return the item, this was also impossible because:

a) Target sent UPS to my billing address--not the address to which I ordered the desk! I stayed home from work waiting for them. And now I'm expected to miss a second day of work because of their error.

b) UPS was told there were two packages. (Which, I admit, would have been a good idea. I wish they had thought of it earlier...) So even when they are finally redirected, they will not be able to pick up the one package Target sent me.

In other words, I ordered a desk which is completely unuseable in the form Target delivered it--and now I have to lose two days of wages and $60 shipping if I want to get it out of my lobby.

Are they kidding me? This is completely unacceptable!

Very disappointed in Target policy. Received angel as a gift at Christmas and it worked for two week's when the light's on the top half went out. Tried to fix by their direction;s, could not. Called number on the box, no help.went to Gurnee, Il store no help, callled Minnesota no help. Because we do not have a receipt or gift receipt, no one want's to claim resposibility.Every one said it is a seasonal item and the numbers are out of the system.Now I have a 69.99 angel that doesn't work. Thought a big Corp. like Target would stand behind what they sell especially with their name printed on the box. WRONG. Myself and daughter's will not shop at Target any More.

I had a really bad experience with Target National Bank customer service. I applied Target Redcard in Nov, 2007, made some purchase, signed up for e statement in Dec. 2007. But I didn't get any statement neither paper or email. So I called them around Feb. 2008, paid all my balance over the phone and they also agreed to waive my late payment which never informed me before. In May 2008, they closed my account due to the unpaid late payment in the account, and still without informing me. I didn't find out till this year Jan, 2010 when I tried to apply mortgage for my new house. Because the stupid $10 late payment in my Target account since then, my credit score dropped from 761 to 680. I have to get much higher mortgage interets rate which end up paying few hundred dollars more every month. I called couple times to Target in Feb, 2010 to complaint about it, they said they fixed on Feb 11. I called again in April, they said they fixed on March 4th. But when I tried to refiance, the Credit Score is still low because they never fix anything!. I have to call Credit Bureau by myself to dispute it. Really bad experience. And this stupid late payment and unprofessional and no sense of responsibility customer service costs me almost $10, 000 to take this lesson. Will never deal with Target anymore.

1-12 cape coral fl veterans/santa barbara store - asking clerk for help locating pots & pans - "no speaka english" was reply. then i asked if she could direct me to someone who did. she had no problem getting someone. why with our unemployment so high don't we atleast employ people that are citizens and speak english. i could understand it if these non-speaking english people worked only after store hours. target should be ashamed of themselves.

Re: Acct ## **************************
This letter/email is in regards to several inquires about the account that is listed on my Credit Reports. I spoke to Customer Service. They informed me that your company does not have any information on this account. How did you investigate this account without any documentation? Please investigate the inaccurate trade lines, include copies of all original user or signer agreements and terms and conditions of these accounts per the TILA act the FACT act and the FCRA. I already disputed this information with the major credit bureaus and they claimed you verified it. I’m asking for a complete investigation into this inaccurate account including the ORIGINAL APPLICATION, THE ORIGINAL STATEMENTS- ALL OF THEM, ALL OF THE SIGNED CHARGE SLIPS.
I await an uneventful conclusion to this.

Target after years of trying to get a response just ignores all my requests, its terrible that this company can and will ruin your credit and refuse to correct them.

Boycott Target stores IMHO

Customer service needs to be improved at the Augusta Maine Target store in the photo department. My prints were done in seconds but to be waited on took more time than it should, store personnel, Crystal, waited on others before she acknowledged that I was standing there! Did not even thank me as a customer for shopping there!

I went to Target today to buy some "canned air" to clean my keyboard. As I checked out, the cashier asked for my drivers license. I asked why, was told she had to scan it to keep the "canned air" from being misused. I had already had this experience at the same Target over buying wine. The cashier asked for my drivers license and scanned it without telling/asking me. The cashier for the wine said she had to and didn't know where the info went- "probably nowhere". the cashier today said the same. the cashier today said it was a "state law" to scan ID. Wrong. Target evidently has no control over its cashiers. Its easier to invade my privacy than to train their people. Today was giving Target "one more chance". No more chances.

I bought a product at a Target store for $20 and needed another one, which I found at another Target store; I called and was told the product was $29.00, although the sales person did say they would give it to me for the same price if I had my receipt. But when I got there I was told by the manager that she wouldn't honor that. She spoke to me has if I were a dumb waiter, even though I have 5 times the amount of education she has, and currently working on my PHd. I have never been so insulted and treated so poorly by anyone before. When she started telling me this is posted in the store, ALL STORES NOT HAVING THE SAME PRICE, I asked her to show me where it was posted. She then started to tell me it was on-line and TOLD me she wasn't going to argue with me; I WASN'T ARGUING WITH HER! I WILL NEVER SHOP AT TARGET AGAIN AND PLAN TO TAKE THIS TO THE PAPER, CORP. OFFOCES, AND ALL ELSE WHO WILL LISTEN. I'M ONLY GIVING PART OF THE STORE HERE BUT SHE SAID A LOT MORE WHICH LED ME TO BELIEVE SHE DIDN'T VALUE PEOPLE WHO PAY HER SALARY.

So I have been reading many complaints about employee treatment...and I thought I would add my experience as it is possibly unique and not unique at the same time, Here it goes:

I moved from my home state over the summer because I could not find a job in my home state because of the economic downturn (20% unemployment in some areas.) I decided to move cross-country and after a month with no job in a new city I needed something fast. I have an undergraduate degree in business but I was still having trouble finding employment, with a place that would accommodate my schedule ( I was pursuing a masters in a non-business related field.) I happened upon a new target store, and it said that they were still looking for candidates. I like Target...they have cool stuff...If you're kind of drunk it's fun to walk around in the store and play with the toys, and the employees always looked kind of happy, I guess.

So I applied, was asked to come to a mass interview, where they asked the most ridiculous questions, like it was a job for Proctor and Gamble and I would be leading the invention of the world's first toothpaste that you can swallow. (My first job as a researcher for an asset management company didn't ask that many questions and we were responsible for millions of peoples hard earned cash.) So I had applied for several positions, I applied for several leadership positions as well as a position on the "sales floor." I was offered a position, and I was running out of money so I accepted, at the awesome wage for the sales floor of $8.40 an hour. I felt a little bit insulted, but hey I had not had a job for a while, and at least I found a job and would be making some money. I was asked to take a piss test, because Target is a drug-free work place (good thing I quit toking up a month before the interview, because I ran out of money.) I passed, and they scheduled me for orientation.

Orientation gets moved to a week later and had to move around travel plans to see friends in a neighboring city...no biggie.
Orientation is kind of stupid, but the people that would be my managers seemed nice, so I wasn't too upset about, plus it's paid and it wasn't really that bad.

During the set up of the store...it's a new store...so the future employees help set it up (not sure if this is standard?) but that was cool...except...one day I got asked if I minded doing some "more" physical activities. I did not realize that I would be forced to stand outside and haul tons of metal from location to location and THROW IT IN THE DUMPSTER. That's right folks no recycling. As a former business student I asked my store ETL if we could possibly try to sell the scrap for the store to make some money before we open. Apparently Target doesn't allow that either. It almost felt wrong to throw away dumpster after dumpster of scrap, and the person I was doing this with all day also noted how wrong it felt. I thought Target was into recycling and being greener...whatever companies lie all the time, no biggie...I had worked for worse before, and I still had a job even though I had mentioned an idea that was very un-brand.

During "plan-o" as they call it, I get asked to train for the Starbucks in Target. I did so...and that was cool too, still no major complaints, and I met some awesome people in the process. What concerns me about the Starbucks in the Target is that the baristas are not allowed to accept tips. This was very awkward during the Holidays when customers want to tip you and you have to think of something to say, like, "we can't accept tips because we are all Target 'team' members" or "Well I would love too, but we are all commrade's and we toil for the betterment of mother-target." I don't know why Target would do this...it isn't coming out of their bottom line. Anyways, that's enough about the Starbucks...everything else was okay.

I worked part in Starbucks and part on the Sales-floor, I got tons of hours, too many in fact and asked repeatedly to be cut back because I was also going to grad school full time. The one instance that stands out as completely absurd, was a couple weeks we did not meet sales, and they cut peoples hours. Well they didn't cut any of the managers hours, and I am not sure how they got by without all the serfs toiling around the store stocking shelves and moving products around like siamang's. My hours were cut to 8 hours a week. For those two weeks, and frankly I just laughed. I asked one manager who I was closer with how she expected me to eat, let alone pay rent, and she said that they had to train a whole bunch of people for the Holiday season. I asked if they were going to buy me lunch on the days when we worked together. She didn't say anything, but got my point and ended up fanaggling more hours for me. This brings me to my next point.

I was not harassed nor was I treated as an inferior by anyone of my Management team, quite the contrary. I feel as though I was given preferential treatment because I was around the same age and same education level, if not more educated. They were accommodating to almost every one of my strange requests throughout my time at Target. However, this was not the case to all my fellow co-workers who deserved treatment. I don't know why they did this or the reasons I was selected for special treatment, I am a white male and did not plan on becoming a manager, I was working on a masters degree.

While I was there I saw many things that bothered me...I saw things that have consequently made me never return to Target. Was there bullying and un-fair treatment towards others...You betcha. Was there dicrimination...You betcha. Did people get fired for no apparent reasons...Of course. My overall experience was negative, not for anything done to me, but for the suffering and humiliation imparted to fellow human beings working there. People felt terrible everyday, I know because I asked. People were made to feel that if they messed up, they would be fired, because they could be replaced. I had a series of panic attacks and subsequently quit...most likely due to school, but I feel somewhat better now that I don't work there. I feel bad for the people that do however. It is not a great place to work, and the treatment of employees at Target on a store management and corporate level is downright wrong. Allowing people to make racist comments, allowing people to bully, allowing others to gossip and say false things about others to get them fired is wrong and should not be tolerated. At my store it was, and that is another reason why I left.

Target gave me a job when I needed one, and for that I am grateful...hopefully with this people will see that not everybody has a downright terrible experience, but I warn everybody that things are not as they seem. Don't just drink the kool-aid because it's your favorite color. I hope that this presented a more articulate and unbiased view of my time at Target, that will help anyone who decided to read it.

Thank you for your time.

Peace

I ordered three items related to car batteries (special jumper-cable type products that work through the cigarette lighter in the car or cars) back in early August. After several attempts to use them (one was solar-powered, and designed to keep a car battery from running out of juice when not in use), with little or no success--I finally started my car by rolling it down the hill!--I decided to return the worthless products to the nearest Target store (as it said I could do when I ordered them), then shop for some other things that I might want.

My next bad experience was looking for a non-existent receipt. When I went back on-line, the web site said I had never ordered anything at all! Luckily I still had the box, with my name and address and the return address, as well as the credit card bill with the charges from Target, so I decided to go to the store anyway.

When I arrived, they (naturally) said I would need a receipt, and we went to their store computer, which repeated my previous experience. Luckily, when I persisted (and since I had the box, the three items and my credit card bill) the clerk made a phone call to someone who was able to confirm the purchases and authorize her to refund the original cost, minus the shipping charges.

I asked if they were going to refund the shipping charges, since the items were clearly useless, and the person on the phone suggested that I go home and call Target. I absolutely refused, since at that point I would no longer have the items, there was no receipt, and no one could see my credit card bill over the phone or on line!

At that point I asked for a supervisor, who spent almost thirty minutes on the phone to get my lousy $16 worth of shipping refunded. The supervisor, who was very nice and understood (and knew that the lack of a receipt was an ongoing problem) should have had the right to make the refund on the spot, without wasting any more of my time (or hers). I was there for nearly an hour at the counter to return three defective items, mainly because of Target's defective computer system compounded by their defective policies toward almost everyone!

I left the store without buying anything at all, and I can't really think of a reason ever to buy anything from Target Stores again, either on-line or in person.

I am a retiree of target in california and virginia stores. No gray and black are the dress code for uniform. A team leader suppose to set the example. Not wearing clothes sloppy a shirt hanging outside their pant and dirty shoes and wrinky pants and nasty rule mouth. Proper uniform brown belts and shoes red khaki pant. No team member should have cellular phones on the floor. Only team leader and management should have phones. Yesterday the girl in food avenue was standing behind the wall on the phone. I stood their 9 minutes waiting for to waited on me. Her name was Tastra . No pockets or purse or backpack are supposed to be these area. to prevent theif. All Team members are suppose to be well groom. No bedroom shoes or sippers of any kind. This is a family store no gospel standing around gospeling with friends when they come in. No profanity thier are kids in the store on the time. When I mention this to the store manager. He response thier is not much he can do. Sally is the Team leader that dress sloppy. I mention to her about the insect poisons need to be put on a higher self for satefy of the kids. she response oh well. She was very disrespective. her attitude she does not care. This is the worse store 1872 I have never been in. Since I retired from Target. I was going to bring it to the New Media. I will let you know this store does not use any of the rules and regulation . We were trained by. The even hide stuff in the barn. When a visit come comes from head offices and the make team member are there who have questions. Susan worked with clerial was actually talking on the floor in food avenue during the week about team member she does not like. This is inexcusable behavior. She was very rule when I called to say to the HR. He was not available. Management need to change with some positive target training. The team member name Tastra did not clean up. Her response was she was in a club late. That is something to tell a guestor employee in front of a guest.

I am a team member at the target store in Monroe, Louisiana and we have a senior team leader whom left money out in the store over night. The money was left at the front lanes by the cashier registers. Her name is Ashley Hill. She is the senior team leader in softlines. Our store number is 1469 located in Monroe, Louisiana. Her acts were irresponsible and unprofessional.