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Target review: return policy is deceptive 44

M
Author of the review
12:00 am EDT
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When I tried to return a file cabinet, unopened box without receipt (misplaced it) to Target store, they made me to either get something from their Office Supply Department (at same value or higher), or take it back home. I asked if I could get a store credit so that I can get something I may need at a later time? They said no.

I was in rush as I was on the way to airport and realy had no interest of shopping then. I asked to speak to store manager, but he couldn't explain why they couldn't issue a store credit. I then grabbed something a higher value in hurry and asked the clerk at return counter that if I could return it later without any problem, he said yes.

Guess what, when I went back a few days later, same thing happend to me. I was told to either do an exchange, or take it back home. I said I had reciept and was told I could return it without any problem when I did my first exchang. No, the receipt has printed that my first return was without receipt, therefore, they treated this second item with a receipt as no receipt.

The reason I had to return my very first item was because I had to move from a house to an appartment (down sizing), I really had no place and use of it. Now Target sucked more money out of me, and I stuck with an item I don't need and no room for it.

I wanted to donate it to Salvation Army, normally you can find it in front of their store, guess what Target banned them too.

I am sure I won't shop Target anymore.

Thansk, Mark.

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44 comments
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jay122785
chicago, US
Feb 04, 2024 11:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was sent and email to provide feed back on my latest experience at target in Highland Indiana. I gave the feed back based on my experience. Only to receive a very rude response from the Service & engagement team leader.

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Woodcurran123
, US
Jan 21, 2024 2:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

i was wondering can target activte it is IRIS FLIP email curranp320@gmmail.com thank you

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Audrey thompson
Crystal, US
Jan 07, 2024 2:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On December 29th 2023 at 1:25 I purchased a visa gift card and I waited over the 60 minutes that it said to wait and it was not working I went to customer service and the employee there was rude. And she said in a rude way that it wasn’t her problem and to do whatever it said on the card.

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Leslie Hans
Georgetown, US
Jul 25, 2023 8:08 am EDT

This morning, 07/19/23, I received an email stating I owe Target a debt of $900.

from 1024 days ago. I do NOT have a Target credit card. I MUST PAY THIS WITHiN 24 HOURS IT SAYS.

Is this a legitimate email.? I have received no other correspondence about a debt from Target.

Thank you

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followerofChrist
Burlington , VT, US
Jun 11, 2023 9:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Due to your corporate decision to cater to the lgbtq segment of degenerates , our family is completely finished doing business with you. It's immoral , filthy , Anti - American , and most importantly , a perversion , and against the Laws of Nature God set forth. Be advised , several friends are also refusing to do business with Target.

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danidean66
woodbridge, US
May 30, 2023 11:33 pm EDT

How incredibly disrespectful! you people are a disgrace to all who are not queer, all vulnerable innocent children, and humanity in general. I will never shop with you again and hope your company goes under for this unbelievable behavior or extremism and disgust.

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oda755 American
, US
May 28, 2023 1:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I will not shop at your store anymore, reason. When a company endorse mutilation of children and homosexuality you should be arrested. Your sick, very sick. How can you support harming children.

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JMJ4047
Lincoln, US
May 20, 2023 4:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so disappointed in the way Target caters to the less than 10% of population by supporting and promoting the lifestyle. This year you have overboard and are marketing the Gay Pride Trans etc to children and babies. You will no longer receive my business until this changes.

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MMax
Crofton, US
Jan 25, 2023 7:25 am EST

Target semi on Driving RT301 South (Bowie MD) on Jan 18 2023 at 6:45. Driver observed Throwing trash bag out of cab passenger window in front of traffic (my truck) in direction of road shoulder.

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Chad Grunberg
, US
Jan 09, 2023 2:28 pm EST

I ordered 3 things online dec 23,2022 and was out of stock..I canceled my order and was refunded for 1 item but the other 2 are still pending purchases in my bank account..customer service tells me different things everything I call

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william p. fields
Washington, US
Dec 25, 2022 4:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

i am a disabled senior citizen on a fixed-income, but with a target store one hundred yards from my home i do a great deal of business with your company.

months agoe i applied for a red card and recieved no reply of the status, yet your company consistently blow-up my mail box with emails! i want it to stop!

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Joanne Crissey
, US
Dec 12, 2022 7:48 am EST

I have been trying to get ahold of willcall for days. I have tried all departments & can’t get anyone to pick up. The only dept is CVS Pharmacy.

They have said I will forfeit my item.

I have been very I’ll for over 10 days & couldn’t come in.

December 2-4

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Alice De Waal McCargar
, US
Feb 29, 2020 1:02 pm EST

Target - Border free - doesn't honor their products. I bought a scooter and it doesn't work. Was told I could return it. Then they changed their minds and told me i couldn't return it because customs says it is a restricted item. Also did not respond to the BBB when i submitted a claim

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Ginger Shure
, US
Jan 07, 2020 7:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

To Whom it May Concern:

I purchased the Target product More Than Magic, crisp candy apple bath bomb and it stained both my body and my bath tub pink. I was disappointed by this product.

I believe Target is still a wonderful store.

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Dianne Caliola
, US
Aug 20, 2019 4:46 am EDT

Bought a box yesterday 8/13 and the were stale chocolate was hard and tasted bitter.
bar code is [protected] 7. Date on box was Sept 5 2019 tasted like it was 2000.

contact me if you have questions
Dianne Caliola 4903 Gail Blvd, West Melbourne, FL 32904

cell [protected]

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Rjbgfx
, US
Jun 24, 2019 1:23 am EDT

The adhesive of the pad backing and wings tears of when removing so sticky plastic remains.

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katiep2789
, US
Jan 22, 2019 11:47 am EST

I buy these diapers all the time but the box I recently purchased are awful he's leaking out the sides with bowel movements and the inner stuffing of the diapers has been exploding out. I don't know why this box is bad maybe a bad batch I'm rethinking buying these diapers in the future now.

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twaite357
, US
Jan 22, 2019 2:41 pm EST

The bottle has a hole that water is coming out of and its not supposed to come out of.

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BrianStorm
, US
Dec 13, 2018 4:37 am EST

I went go Flushing target to exchange a leaking air bed, encountered with two extreme rude black female staff. So disappointed with your customer services and your staff training.

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Annette12
, US
Nov 14, 2018 3:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

11/24/2016
Within 5 minutes of the door opening they were sold out. They advertised an xbox 1s for $249. with a $40.00 gift card.

I am pretty sure they didn't have any.

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Maryann78
, US
Oct 31, 2018 7:50 pm EDT

While I was at the store in flushing, while my daughter was bouncing a ball one your customer service agent said don't bounce the ball while I seem others do the same in front of a customer agent! Can someone let me know what your policy! She didn't say it to my face she was going away and said it. What is that?

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Whitneyanneryan
, US
Oct 22, 2018 10:53 am EDT

Hi, I just bought a romper from your store in traverse city, MI (while on vacation, we do not have a target where I live otherwise I would go into store & return) wearing romper for the first time today & the strap ripped off within a few hours of wearing it. How can I get my money back for this item?

Thank you.

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Campcar
, US
Oct 21, 2018 9:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I love the Up&Up diapers but I keep running in to diapers that are missing one sticky tab. I will still continue to use your diapers just wanted to express my concern.

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Misty St Pierre
, US
Oct 21, 2018 10:23 pm EDT

This product is virtually impossible to attach to a wall. The holes for the screws are located directly behind hooks! I am more than happy to provide pictures. You cannot use an electric screwdriver or a manual screwdriver. I would like a replacement for the product I purchased that can actually be attached to a wall. This is absurd.

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Julaina
, US
Oct 15, 2018 9:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

When I was ringing up my items I ask the cashier about the gift card. They said it had to be certain items. When I told them it didn't have certain items. They it must be cartwheel. They clear was trying to get out of line and not trying to help me understand what items was consider.

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Target13
, US
Sep 11, 2018 12:48 am EDT
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Target — customer service

My name is mentioned 6 times. First and last name. Please remove it.

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Bob Kolikof
, US
Sep 10, 2018 3:12 pm EDT

locked out of account and unable to put in shipping address for baby registry gift and person on phone no english want to cancel order and give me back my money. Ggk812@aol.Com janette welch tried ten time to reset password baby registry gift for brianna lane in plymouth mass. Called toll free number -

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Alisonkr
, US
Sep 05, 2018 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There was a black plastic layer on the pad and it was made into it so you cant remove it. See the attched picture amd you will see what I am talking about. It's a quality controll issue.

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Shiloh51933
, US
Sep 01, 2018 7:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Evertime we shop here now every isle is in disarray and unpassable. It use to be a pleasure shopping here in the Riverhead, NY 11901 TARGET Store. Check out is becoming more like Wal-Mart, which we almost never shop because of the conditions. Huge lines with no cashier's working on all the open registers. I

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Dennis Stinson
, US
Sep 02, 2018 12:40 am EDT

On 12/2/2017 I brought some ritz Crackers at Target. The box only had three packs of crackers in it when it supposed to be four packages of crackers in it. I would like a refund for the packages that I didn't receive in my box of ritz crackers. That be greatly appreciated on my behalf.

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Gaynell Chatham
, US
Aug 28, 2018 5:53 pm EDT

Recently purchased my granddaughter uniforms at target in Jackson ms. They are cat and jack brand khaki shorts. The zipper broke after 1 week. I know they weren't that expensive but really should last longer. I would return to the store however it is 90 minutes from where I live. Need to change commercials on tv about lasting the school year!

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Gaynell Chatham
, US
Aug 22, 2018 5:42 pm EDT

Dissatisfied with product

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Hilary canty
, US
Aug 21, 2018 1:45 am EDT

I tried calling customer service guy was no help said he talk to his boss. I wouldn't have minded paying a little more but that's a big jump. It is false advertisement. Thank you Hilary canty [protected]

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Hilary canty
, US
Feb 25, 2018 1:35 pm EST

If it is possible to get product for the price advertised I'd like to purchase item and have delivered to 1329 driftwood dr Lowell Indiana 46356. For my niece bday. Thank you Hilary canty

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Why The Long Faces
Why The Long Faces
, US
Apr 18, 2013 12:15 pm EDT

Honestly, anyone who can not figure out why a receipt is needed should stay home and make their own stuff. You people can not be this stupid.

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PwithaP
Revere, US
Apr 18, 2013 11:56 am EDT

Honestly I work at Target, the employees are doing there job and are doing what we are trained to do. There are policies and we do follow them, And the returning without a receipt thing is that there is a 70 dollar limit per year and you probably went over it so yes you DO have to go and get something from the same department. The employees do not pick the policies we have to follow them. Target has a great police for Christmas everyone has 90 day return police new and unopened. If the computer system doesn't let us do it. usually we call a number and then they give us a code but if its over 90 days used opened an or an online item that has a slip on it and it said either return in store or mail in that most of the time they cant give us a code to return in. The online items always come with a slip and most of the time you can return stuff in store but sometimes you have to return it online. The packing slip tells you what to do so getting mad at the person behind the counter that is trying to do his or her job but has you yelling at them for something they cant control because you didn't read the packing slip. How about you go behind the counter and deal with people all day like yourself.

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NotEntitled
Chanti, US
Sep 09, 2010 10:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You're really not a customer if you are returning items you purchased so its no big loss to the retailer if you stop "shopping" there. People who buy and return items frivolously are a big part of what drives costs up and stores like Target strive to keep their prices low. Its definitely my kind of store since I never buy stuff I don't need and never return things unless they are somehow defective. However, since I am not one of those entitled people who sees returning things I no longer want as a right instead of the courtesy it is meant to be, I am always responsible and conscientious enough to keep receipts for any and all major purchases. I know for a fact that there are other stores that do cater to those privileged among us who can't be bothered to keep receipts and view the whole shopping experience as a hobby. I suggest those people cough up the extra bucks and leave Target for us no-nonsense and budget minded consumers who need and appreciate it.

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Andrea
Tucson, US
Nov 16, 2008 1:31 pm EST

I worked for Target in Hyattsville Maryland for ten months I got injured on the job and they wouldnt let me do a workman's comp. They claimed i had no proof. They treat their employees like crap no worse then crap. We moved for Maryland to AZ and my boyfriend kept his job with target.From what i understand there playing a not so funny game with him. One minute there claiming he's a team lead the next minute he is not a team lead but luckily he is getting paid a team leads pay. So now there closing the store for remodeling they have many choices of what you can do during this time. You can either take a LOA for 6 months unpaid, you can transfer to another store but are not guaranteed your position you had before.The other choice is you can quit or retire and if you have been working there for less than a year and you decided to quit your basically screwed because they will only pay for 2 weeks. Either way target screws there people and its not fast fun and friendly. its more like turbo speed hurry up and do twenty tasks at once and then it really isn't all that fun and no one is friendly there.

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ST2008
,
Aug 10, 2008 11:30 pm EDT

It's impossible for any Target store to accept your return. The way the systems are designed do not allow more than 2-3 returns w/o a receipt a year. If you do not have a receipt, they ask for your ID so that they can keep track of your returns. How is Target supposed to know you're not a thief looking to make some money? No offense but that's how it is nowadays.

Anyway. If you try to take back an item and you are over your return count, the system will not allow you access to the returns system. A screen will appear and say that they are unable to return the item. There is no overriding it. That would require maintainence on the entire POS system.

Target's policy clearly states that a receipt dated within 90 days is required for all returns. You should be grateful that they accepted your previous receipt-less returns in the first place.

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Laura
,
Mar 31, 2008 3:14 pm EDT

LOL Kudos to Target for being clever enough to catch you trying to trick them! LOL! Classic!