FloryDay Customer Service

Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! Keep up the great work!


No. 207-3 3rd Floor, 207 Regent Street
England, Greater London
United Kingdom

Customer Support Phone Numbers

+852 8199 0949(Hong Kong) 96 100

FloryDay Complaints & Reviews

Floriday / winter coat

Oct 20, 2019

The coat was nice but the Coat was too small. Tried to find a return address. I wish I had read the reviews of others who have had a similar experience and couldn't get a return or their money back. I returned it to the place it was sent from in Monroe Township New Jersey. I asked for an...

Floryday / total scam! refund

Oct 16, 2019

I bought a coat. On the picture it looked perfect. For me it was allot of money. Today I received the package. What a total scam!! My coat looks cheap is way to big and looks like a complete other jacket than what I thought I bought a sophisticated jacket for work! Cheap product wich i...

Floryday / unable to find an address to send an item I purchased back to get a refund

Oct 12, 2019

I purchased a blazer from Floryday on line. I ordered it on 9/6/19 i received it on Oct/1/2019 it's too small and of poor quality. I clicked where it said returns yet it does not give you the correct return address and procedure. I will give 24 hrs to get contact service. then I will...

Floryday / floryday

Oct 08, 2019

I emailed Floryday to request an address to return an unacceptable dress to them. I was told my complaint would be dealt with in 48 hours. This time has elapsed and I can get no further with my return. They say one has 14 days to return item, but WHERE TO ? I feel very unhappy as thi...

Floryday / entire site is a scam!!

Oct 08, 2019

DO NOT ORDER FROM THIS COMPANY!! I order a dress and two weeks later I received an email stating that the product was not available and that i would be issued a refund in 7-14 business days. I waited the 14 days, checking my bank statement daily and was not refunded. I tried to contact...

Floryday / refund info

Oct 07, 2019

I purchased two dresses and cannot find any instructions on how to return the items for refund. item 1 - order number [protected] ordered 9/09/19 item 2: order number [protected]. both items are dresses. They are to big and I would like a refund for both items before the time run...

Floryday / double charged total on order

Oct 01, 2019

FlorydayMy order was charged twice, and I received a letter of apology from Floryday, where they said I will be reimbursed, This happened 20 June, 2019 and the total cost was 1980 Nok . My bank statement reflect this deduction - twice on this same date . Nothing to date have been reimbursed to my...

Floryday / is it a scam site

Sep 28, 2019

I placed my order of 2 dresses from Floryday on 9-10-19. I receive a confirmation for the order with order number on it. When I tried to track order number [protected] it tells me there is no such order number. Therefore it does not allow me to continue. Since I placed my order I started reading...

Floryday / payment refund

Sep 24, 2019

Sometime in March 2019, i made an order (number [protected]) which was subsequently cancelled beginning of April, i had paid USD 1027.21 for the shoes i ordered. I have been requesting for my money back but got no refund and no response. Its six months now. The refund process takes a max of...

Floryday / dress - order #: [protected]

Sep 23, 2019

Ordered a dress on 9/16/19 and received 9/20/19. The X-liner dress # (1041426). Total purchase amount: $61.97 The dress received was not the color ordered. Ordered burgundy and received red. Dress was too small and poor quality. I am very displeased with product received and would like my...

Floryday / order number [protected]

Sep 23, 2019

I ordered a grey dress ([protected]) after receiveing an email offer from them - I received the dress but it's too small and want either a refund or to exchange it for a larger size and although I can log into 'My Account' on their website and it shows all of the shipping details when I...

[Resolved] Floryday / dress

Sep 12, 2019

I bought a dress 31st July for £39.58 but it wasn't suitable so I returned it immediately and I still haven't had a refund . I am sure it's not going to happen. I've tried to contact Floryday in different ways and on their chat line but they make it impossible by saying my order number i...

[Resolved] Floryday / I need to return 2 items received by me within the 14 days return policy, and the online return form will not allow me to do so.

Sep 03, 2019

I am trying to return 2 items (shipped together) and the online form will not accept my information. My Floryday order number is #[protected]. The items to be returned are: Floral tunic round neckline maxi shift dress ([protected]), Color: white Size: L Polka dot tassel tunic V-neckline shift...

[Resolved] Floryday / Wrong item

Aug 27, 2019

i have bough the item on 19/08/ i received my item(dress) but evereting is wrong.wrong model, wrong material, wrong lengh . i can't contact them in any way.desirable resolution of my complaint is refund.i can't returned becouse they don't provide return adress.the order n is [protected].i...

Floryday / floral embroidery tunic v-neckline shift dress

Aug 23, 2019

I purchased a dress from Floryday on August 2, 2019. When The dress arrived it was too small and of poor quality. I went on line and tried to fill out the request for a return form; but Floryday has made it impossible to fill out the form. They ask for the order number but you can't type...

Floryday / size not true also no return slip everyone else puts them with pk.

Aug 23, 2019

I am complaing about everything to do wih this Sit. You, Stuff dose not fit right you dont give returne slips with ordor you are much to hard to try and exchange things I want my money Back iam on ss and cant loss money to you.YOU stuff is [censored] I will get with the BBB and trune you in...

[Resolved] Floryday / unable to return an item - no customer support or care or contact number

Aug 13, 2019

My 93 year old parents ordered a dress online for a family wedding. When the package arrived it was of poor quality and too big. There was no address or return label attached. After days of trying to get an address or return label from the company we realise that they are negligent and...

[Resolved] Floryday / online clothes

Jul 12, 2019

Tried to cancel order. I did not get a confirmation email or order #. Had to contact floryday through online chat line. Chat line was no help. Tried to cancel payment. Order arrived after 5 weeks from ordering. Dresses and sandals are cheap and not made to size. Everything is too...

[Resolved] Floryday / clothing

Jul 11, 2019

FlorydayI ordered a grey v neck top. 1173182 Instead I received a black, xxxlg top 1173185. I have tried numerous times to no avail to get any response from the company called Floraday. Order # [protected]. Pictures taken. The v neck is a snapshot fro the website. The second shirt is the extreme...

[Resolved] Floryday / blouse is a size large. it is to large

Jul 10, 2019

I purchased a blouse from Floryday. The blouse is a large, which is to big. It doesn't look like the blouse online. I would like to return it, and get my refund. I paid with a credit card. Please send me a returned address. Sincerely Hernetta Johnson. The Name on the Package is from. GUAN...

Zcholdinghk (Floryday) / ordered 2 dresses on june, 1 2019, have not recieved them can not find a fraction number.

Jul 04, 2019

Ordered several items from Floryday, (received all but 2 dresses on a separate order.) The order number for these 2 dresses is [protected]. Put on my Pay Pal account, their receipt to me that it was processed is [protected]. I have never been notified that they were even packaged or sent, and...

[Resolved] Floryday / delivery/, product/returns

Jul 02, 2019

I feel very disappointed with my first experience with your company . We paid for a guaranteed delivery, as I wanted the dress for a wedding . It did not arrive in time and I am now concerned about the returns procedure . Also the dress did not hang correctly Please could you help, I wanted to...

[Resolved] Floryday / service

Jun 27, 2019

I ordered 2 dresses and a bikini from Floryday on the 30th May 2019 for the total of £62.76. The payment was taken, but I did not receive a confirmation email (I've checked my junk folder) and I have also not received my items (todays date is 27th June 2019). I have enquired about this on the...

[Resolved] Floryday / floryday

Jun 25, 2019

The 2 items I ordered from Floryday were very poor quality and looked absolutely nothing nothing like advertised. I contacted the company who sent me an address in the UK to return the items stating they would refund me. I sent the items back to the address provided in an email by...

[Resolved] Floryday / item # [protected], dress and jacket

Jun 20, 2019

My order # is [protected] and the item # is [protected]. I tried multiple times to fill out the return form but where I enter the order number and the item number is says in. red, that item does not exist and that order does not exist. The dress fits fine but the jacket is too small and I want...

[Resolved] Floryday / clothing: dresses - urgent order not shipped despite expedite delivery

Jun 19, 2019

Last week on June 10, I ordered for two dresses from FloryDay and I selected expedited delivery which showed 3-6 working days for delivery because I needed the dresses delivered by today June 19, 2019. I have been reaching out through all your support channels and no one is responding...

[Resolved] Floryday / trying to return 2 items, return/refund page a floryday says there is no order.

Jun 18, 2019

Tried to complete return form on 6/18/19 three times. It's saying the order has not been found & only shipped orders can be returned & exchanges. I received the package on 6/17/19 & my card was charged. I would like to receive a refund for these 2 dresses due to not fitting. My order #...

[Resolved] Floryday / blouses

Jun 08, 2019

I ordered 4 blouses on the Floryday website, but never received a confirmation email. I received the blouses, all of which were way way too large (I ordered a size small, the blouses would fit a person 100 pounds heavier than myself). My invoice has been lost, so I don't have my order...

[Resolved] Floryday / order no.: [protected] order date: [protected]:45:56

Jun 05, 2019

Tracking Number: LT708186693CN Track this order: Go to tracking SUZHOU-EUB. By Robert Laque We are pleased to inform you that your order has been shipped. I have not received my order. Please make sure that it has been shipped and delivered. Thank you. Order Date: [protected]:45:56 Order...

[Resolved] Floryday / the quality is so bad

Jun 05, 2019

i Have ordered two dresses from FloryDay when they arrived I figured out that the quality is so much bad and they aren't the same as the photo at all even the drawing is printed not sewn as it appears in the photo I didn't expect it to be like this at all, when I first opened them I...

[Resolved] Floryday / product and service

May 31, 2019

I bought two items from this company A block coloured skirt which arrived with felt pen marks on the front ordered a large and size came would not fit size 8uk.! Second item ankle boots that were supposed to be size 5uk but were also very small. There was no information within with package...

[Resolved] Floryday / refund

May 23, 2019

I received a pair of leather sandals from floryday which were not suitable for me. I attempted, on the day they arrived, to return them, but was unable to find the address details of exactly where to send them. I used the chat facility, and was told an email would be arriving which would...

[Resolved] Floryday / returned item months ago. no sign of refund yet. reference on email #[protected]

May 20, 2019

I returned my items of 2 dresses early March- following the details I had in an email dated March 6 to vicky.[protected] I returned the item to the address as stated in email and as above. To date and we are now nearing the end of May- there is no refund evidence back to...

[Resolved] Floryday / product exchange

May 16, 2019

I follow instructions for return and exchange on April 22, 2019, to the Florday Return Center, Suite A. 11100 West 82nd Street, Lenexa, KS 66214 (USA) USPS Tracking# [protected] 09. Order No.[protected]. As of this date May 16, 2019, I have NOT received the 2 blouses item#1277568 and...

[Resolved] Floryday / [protected] dress half sleeve maxi - x line dress

May 14, 2019

I had ordered a dress on the 14th of March but it took nearly a month to arrive. I tried to cancel the order when I realized it would be very late, as I was going away for 5 weeks. Of course it was not right as I could neither try the item on nor return it on time, due to the very late...

[Resolved] Floryday / half sleeve maxi x-line dress (white with floral...) order nb: [protected]

May 14, 2019

I had ordered a dress on the 14th of March but it took nearly a month to arrive. I tried to cancel the order when I realized it would be very late, as I was going away for 5 weeks. Of course it was not right as I could neither try the item on nor return it on time, due to the very late...

[Resolved] Floryday / slacks way too small

May 14, 2019

Can't get hold of anyone to talk to. No phone # to call. Slacks so small it fits my toes. I usually wear a size 12 and now I need a size 16.No return label. They don't answer emails. My email is: [protected] Sara Erickson [protected] 7400 Crestway Dr Apt 513 San Antonio Thx...

Floryday / unable to make contact to return two items

May 14, 2019

I ordered two dresses, which I'm trying to return. I tried every way possible to fill out the online form and was never able to submit it. My order date was 2019-04-26 and I received the items 2019-05-13. I was disappointed in the material and appearance of both dresses, as they looked...

Floryday / order not received

May 10, 2019

I sill have not received the order that I placed on April 4, 2019 for two dresses. After several communications about this matters the representatives and managers at Floryday issued me a full refund via my PayPal account and have authorized me to keep the merchandise whenever it arrives. I...

[Resolved] Floryday / unresponsive customer care

May 08, 2019

Hi, I have been trying to return a dress for the last week but have still been unable to do so. I have received one response, but have been unable to follow up with the instructions provided in the response as I can no longer sign in to the website. I tried contacting customer care but...