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Heartland America
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Heartland America
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33 complaints
19 resolved 14 unresolved
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4:05 pm
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Heartland America - Bell & howell triburst 2000 lumen lights

I placed an order for the lights and another item. I received the other item but when I tried checking on the lights I kept getting the run around. according to their site it was shipped on September 8, 2021. When I try the tracking number that I was given it says that it was delivered on Sept. 14th. It may have been delivered but it wasn't to me. Now every time I try to reach the company I keep getting disconnected or else it won't give me the option to talk to a real person. I just had to bury my third son last week and I don't need all the garbage I am having to go through just to fond out where about my lights,

Desired outcome: refund

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K
3:17 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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The company has left an official comment on the complaint.

Heartland America - They claim they can't see where I placed an order but they billed my card

I placed an order for two products from their recent catalog on August 27th... didn't receive them so I emailed, took three weeks to finally get a reply and they tell me that they don't see any order at all except an order from April of this year! I can't find my order number ...I wrote it down somewhere...but they did take the funds off my card! I cannot dispute the charge because it's a prepaid card company that won't even answer phone inquires and I cannot even reach them by email ..my sons benefits go on this card and soc security won't let me switch his benefits to my bank account card because I don't have the account number ( I have had this card years and don't recall the account number). I'm between jobs, have a vehicle that breaks down constantly and I can't get anywhere to get a pair of shoes so I ordered from there ! They took what little money I had! I cannot reach them by phone!

Desired outcome: My products I ordered or funds put back on card

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6:08 pm
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Heartland America - 5-HANDSET CORDLESS PHONE No. 38-91257

Please, we make an order for this article on February 03/2020 and we dont receive it yet, last saturday you send an Email that said the phone was delivery on 02/22/2020 but we dont receive and we are in the house 24 hours each day, my name is ROBERTO GARCIA, 4020 SW 32ND BLVD WEST PARK FL 33023-6321, CUST 1782894, ORDER #35633682, THANK YOU for your attencion, Roberto My Email is [email protected]

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4:10 pm
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Heartland America - orders not received refund check not received

i placed an order back in april set of solar gutter lights four pack of long sleeve shirts called last month to check lady said shirts would ship out on 7/10/19 the gutter lights were discontinued should have sent refund check i have gotten nothing thank you angie spivey 25191 fm 95 south garrison texas 75946 customer number 10571653 they have already cashed my check

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7:38 pm

Heartland America - dog bark eliminator

I received 4 separate shipments of dog bark eliminator - I did not open three (3) of them as the first one I received did not work eliminating the troubling dog.
I am requesting a refund on the four eliminators that I received...I only wanted one and not the four that was shipped----and the opened one did not solved the barking dog problem.

Please advise on just how to return the entire shipments.

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7:03 pm
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Heartland America - mens boot stretcher

Purchaser: Barbara Stoddard, Customer #010565601, Order #34991226, Invoice #038191159, Invoice date 4/28/19 Address: 1605 R St Gering, NE 69341 I had ordered a mens boot stretcher #24-54192A. When we received the boot stretcher it was cracked. I called your customer service number and was told it could be returned for a refund or replacement, however I...

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N
6:30 pm

Heartland America - refused to provide a replacement or refund for missing package

I ordered 2 pairs of women's shoes on 3/12/2019. The company emailed me and said that the order was shipped on 3/14/2019. I then got an email on 3/19/2019 that it had been delivered. I never received the package. I called to report it and was told I could receive a refund or replacement. I asked them to reverse the charge on my Visa check card a couple of days later when it still did not arrive. They refused to do this, instead, they wanted me to reorder the same items, pay for them again and ask my bank to dispute the original charge with Visa. I told them that I will not reorder, and I will not buy from them again. My emails had gone unanswered, I had to call on the phone and wait about 40 minutes for someone to pick up. I have filed a Visa dispute on this charge with my bank, on 3/22/2019. Whether or not I'll be refunded remains to be seen.

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7:13 pm
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Heartland America - unauthorized credit card charges

I do not wish to remain a member and have to pay the large sum requested each year in order to purchase from your company. The information I have says we were to get a notice previous to our billing which we did not get. I would appreciate the amount billed, $44.98, being removed from my VISA card. I do not like to get coupons instead of money returned a...

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L
9:07 pm
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Heartland America - women's fauxfur snowflake jacket. item number 96484d.

Customer number: 9512448 James Back, 1-503-987-1765. Order Number: 33415104 Date ordered: 10/27/2017 Date shipped by Blue package: 11/16/17 Tracking number: 61290111996404925389 E-mail [email protected] I have tried to use the tracking number to trace my order. Blue package picked it up and transported it to USPS. When I checked USPS they have NO record of...

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12:18 pm
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Heartland America - telemarketing scam

I received a call from a Heartland America representative on 09/28/17 that informed me that I had been overcharged from a previous order by $3.00 and that my credit card would be refunded. He went on to say that to apologize for this overcharge he would send me some Heartland dollars coupons. He made NO mention of their Value Club or nor did he ask if I wanted to join. My credit card was billed $29.99 for this Value Club on 10/02/17. After trying to contact their customer services three times by phone and wait times of 12-15 minutes, I gave up trying to contact them and called my credit card to reverse the charges. I was credited only $21.99, $8.00 short of the original illegal charge. I finally got in touch with their customer service and was told the missing $8.00 credit was for the difference in the Value Club price and the regular price of my order. I will never do business with them ever again. Oh and by the way the cost of the Value Club membership is listed as $19.99 on their website, not $29.99.

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Mar 29, 2019 4:07 pm

I have had exactly the same experience with Heartland America - regarding the telemarketing scam and no mention of being charged anything for anything. I have been trying to contact a representative and have been left 'on hold' for a total of over 45 minutes. When I called the 'Value Club Members Only' phone number a male rep picked up my call in about 90 seconds. When he realized I was unhappy with the bogus telephone call - not mentioning anything about my card being charged - he swiftly transferred me to another 'on hold' line. I have sent them an angry email and will be contacting my credit card company to cancel the $29.99 charges I never agreed to or knew about until today.

I wonder how many hundred - or thousands - of people have been scammed this way... SAD!

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L
2:30 pm

Heartland America - shoes

Ordered pink/white women's water shoes one month ago, just received a pair of black/gray men's shoes - - -totally useless to me. They charge you a $2.99 service fee when you place an order, now I have to pay another $2.99 to get a refund. Along with return shipping cost, I've spent $15 and have nothing to show for it. Something is really wrong with this company. I'll absolutely never order anything from them again.

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5:31 pm
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Heartland America - shipping charges

Heartland catalog has a big free shipping sticker on the front page, when you read the details, of course excludes Hawaii, Alaska and Puerto Rico. So I ordered online a Magnetic Posture Corrector. The photo shows how it looks and fits and the different sizes available by waist size. I ordered large. When I got it, I tried it on and discovered the waistbelt...

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K
11:54 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Heartland America - poor quaility and no service

Purchase a metal detector, used twice, did not purchase long term warrently. Has quite working, when I called Heartland I talked to a supervisor(Matt). he explained to me they do not have a warrenty, service department or infomation for repair serivce. That they are a re-saler only and purchase from a jobber/supplier. He went as far as to compare it to Walmart, but the one thing about Walmart they do pretend to care. So I learned the age old saying of buyer beware, shop local and be able to look the guy in the eye you do business. There are many great internet business out there, Heartland is not one of them.

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11:18 pm
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Heartland America - bad product

Purchased LED lights, set of 5, about 4 months ago. According to the catalog they last 10, 000+ hours, if used 3 hours per day. After about 3 months they started to flicker. Then they would go out then come back on. Finally they went out completely. When I contacted the company they said they only had a 30 day warranty. I reminded them of the ad saying they...

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Heartland America - sells duds

Last summer I bought their MODEL: ABW-VC-65 Electric Power Washer. When it came I was sick and unable to use it. I kept it New In the Box and put it away. This Summer I'm feeling much better and wanted to use the New Power Washer I had bought last summer. I hooked everything up as the directions said. But when I tried to use it, the water came out as if you just turn the faucet barely on. I had the use my water hose to clean my deck ect. (my water hose had about 20 times the power of this power washer.) So if you buy something be sure to check it out right away, because you may get a dud like I did. I will not being buying from them any longer. Very Unhappy with Heartland Ameria.

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O
Apr 04, 2012 4:07 pm

Commonsense (AKA Hearland Americ Shill)

If you were truly a ligitimate company, you wouldn't need to troll complaint boards posting fake comments defending your crappy outfit!

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M
Oct 18, 2011 4:07 pm

this guy is a scammer he rips people of then goes on forums making fake posts about people that complain giving out addys and names (fake or otherwise) that he gathered when they buy from him, propper low life [censored]. scammed me as well. your a liar and a cheat eurobolic.com

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0 0

Just an FYI.. all companies have a return policy. You would NOT be able to purchase an item at your local discount store such as Wal-Mart or Target and attempt to return it a full year after purchase. Companies need to be protected too. I am sure that Heartland America only has a certain amount of time to return their product to their vendors to get their money back. Lesson learned, when you buy something via mail order, check to be sure it works within the return policy! If you are unable to do so, as a friend or family member to do it for you!

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D
5:15 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Heartland America - non-delivery - fraud!

I ordered a DVD duplicator from a web ad. It was never delivered. When I received my Amex charge, I called Heartland and they said they would ship it out immediately. They stalled and stalled until more than 60 days had passed and now American Express refuses to open a dispute because it is "too late" and Heartland stalled me knowing the deadline would pass. They refuse to allow access to their President's office, will not take calls and demand that I write them. Letters are ignored. Do not buy from this company unless you want to be "taken"!

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6:00 pm
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Heartland America - sweepstakes

In the Heartland America spring catalog on page 33 is a listing for a sweepstakes. Just find the 5 (five) gold tickets in the catalog and you can enter to win $50, 000. Lo and behold there are only 4 in the catalog. It's a scam to get you to look at every ad and maybe be enticed. The same thing happened in their last catalog. I had my wife go through it as well. We marked each incident of the "tickets" and never found more than 4. Of course their disclaimer says the odds of winning are based on the number of entries which in this case would be 0.

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O
Apr 04, 2012 4:07 pm

EVERYTHING THEY DO IS A SCAM!

THEY EVEN HAVE THE NERVE TO POST SCAM COMMENTS ON THIS BOARD. NO KIDDING!

STAY AWAW FROM THIS OUTFIT!

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B
6:21 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Heartland America - overall business

I would never recommend buying any products from heartland america. A telephone call early this a. M. Alerted me that something was up with a company called "heartland". The female was rapidly reading off all the benefits I could receive. I confirmed with my 89 yr old father that he'd ordered merchandise from heartland. I asked to see the invoice and then...

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Heartland America - unauthorized charge

Much to my surprise, I discovered that Heartland has been charging my credit card for a Free Shipping Service ($48.42) that I have never used. Automatic sign up, so they say, on a purchase that I made in 2007. Been billing me yearly.. I'm on automatic payment with my CC Company and shame on me for not noticing this. I am now reviewing my statement...

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J
9:16 pm
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Heartland America - false advetising

I tried to place my 1st order and receive my $10 "invite a friend" offer and tried to pay via Paypal which Heartland America lists as an approved payment method (I've had bad experiences with cc orders in the past).

Lo and behold, they would NOT let me use Paypal. Could it be because Paypal had so many complaints in the past about unauthorized/added charges for memberships and rebate fraud?

Needless to say, I will order the exact same item from somewhere else where I can feel secure about the charges. Many thanks to this forum!

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O
Apr 04, 2012 4:07 pm

They also send you these $10 "Gift Cards" that never work.

You have to call them and get them to fix it every time and most folks aren't willing to do that.

They're CRAP!

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