Taco Bell

Yesterday May 3, 2018 at Restaurant D212027, I bought 4 chips and cheese and was only given 3. I was parked in the parking lot and I reversed into drive thru to claim the 4th one and the manager Jessica, had thr drive thru employee grab my bag of food and without gloves hes start searching my food with his bare hands. The manager gave me the hardest time, denied to give me the 4th chip. Eventually she gave me my money back.
Today May 4th, 2018 same store, all 4 bags of chips are way beyond stale. My son got 2 bags of cinnamon twists and both bags are also stale. I understand one bad day, but twice in a row. And the manager was there so now I feel like she's doing this on purpose. Spent 20 yesterday and 20 today. So I can be given old food and rude service? Mind you I'm 8.5 months pregnant. If she's giving me left over food or old food and it causes harm to my unborn child it's gonna be worse. I love taco bell. My favorite craving and satisfaction this whole pregnancy. Please help. Thank you.
Jessica Guerrero
[protected].
P.s.
The dark chips are beyond stale. One of them has salsa or ketchup all over it.

Complaint : Taco Bell, Cleveland, MS 38732
05/03/2018 10:25 p.m.
After the car in front of my vehicle had placed their order, I drove to outside menu speaker to place order for Nacho Bellegrande. I waited 5 minutes for someone to respond. Nothing. So, I drove to service window. The car in front before I ordered was at the service window. Three minutes late, I drive to service window. While watching employees inside, I was ignored. I honked my horn and female employee, with headset on, came to window. Asking if they were closed, she did not acknowledge. I then ask if she could take my order, she told me no, I would have to go back to drive thru speaker. I did. I sat there 10 minutes, with no acknowledgment. The time is now 10:25. This is poor management. Read other complaints. Whoever is on this particular shift, should be fired. Discrimination, the vehicle in front of me was occupied by an African American, I am Caucasian. I expect to hear from corporate headquarters. [protected]@cableone.net [protected]

Last night i was running a fever coming home from my ex husbands house. Decided to get something to eat since i wouldnt be cooking with the way i was feeling. First of all, due to the high fever, i had complely forgotten that i used most of my money to buy my son a subway sandwich for his field trip just hours before. So when i ordered i ordered a casadillia meal with a baja blast. They said they would give me the amount at the window. Well thats usually when we go looking for our money thats scattered in our purses, pockets, and around the car when were cutting it short, barely having the money, or not having all of it. It wasnt til i got up to the window to go pay that i realized i spent the majority on my sons lunch. When she proceded to tell me it was $7.89, i politley told her i was sorry i miscalculated my money due to this high fever i had (103.3). I had five ones, $2.00 in change (dimes nickles, pennies, and 5 quarters.) So in one pocket was $3, i found change scattered thru out my purse, gave it all to the lady and asked her to just give me the chicken casadilla and a baja blast please. She came back with, " ok that will be $7.23." I looked at het and said " u got to be kidden me, right?" Then she yelled out loud to one if her superiors in spanish, as the communicated for a few minutes i proceded to look for more money. Found another dollar bill in my jacket pocket and 4 quarters and some odd change. What ever was said back and forth, i was NOW sitting in the line for almost 10-12 minutes. The cashier had went to the back to talk to some one and came back saying "if u dont move or get outta here, were calling the cops!" I was dumbfounded! I couldnt believe what i was hearing! People were even getting outta their car to come and listen to these people.
All of a sudden as ones on the phone calling law enforcement giving them the description of me and my car, the one lady came back and said it was $5.50. So i said just the chicken casadilla and large baja blast. I told her i had already given her $5.00, and found $50 cents which i gave to her, so she gives me the food when i mentioned the drink she said i didnt give her any money for that. This kind gentle man came to the window and said " ill pay for the remaining of what this lady owes, just give her the drink and lets get the lines moving. " He yells at the lady " ive been waiting 30 [censored] minutes, u cant see this lady is sick." I think it was over exaggerated a bit, but he wasnt far off. I told the man thank you but i have it, so i proceded to give her the $2 dollars and some odd change just for her to hand me a small which cost $1.86 or .87 cents. I wasnt going to argue with the lady any more, they were just stalling to keep me there cause the police were on their way, so i took the small and left.
I, in the end, ended up having enough for the meal deal after all. Not really wanting to take my money for the drink after slamming the window in my face as my arm is reaching out trying to give the money to her, she had no choice but to open the window when everybody got outta their cars yelling at them. Hearing sirens all around me, i was devistated and have never been that scared in my life, cause i have no idea what she told the police in spanish to get them to bring so many units on a simple case of miscalculated money, and having a high fever. Every single one of those employees were extremely rude, called me a liar, and didnt even give me the proper order! I got home with a small baja blast a cheese only casadilla! For $7.50 cents!
All of this occured at 11:02:47 p.m and i didnt get a receipt for the casa Della I was supposed to get a chicken quesadilla and got only a cheese. The man told me to hurry up and get out of there before the cops get there because they're girls were adamant about trying to keep me there I guess you have me arrested I'm not sure.

I just came from the Taco Bell on Midway Drive in Point Loma and bought the #9 combo
which consists of a taco, drink, and the crunchwrap and you couldn't have filled a teaspoon with the amount of meat that was in that wrap. It was all filling and this is not only about the third time this has happened at your chain but also the last time I'm going to spend a dime on an empty wrap without meat filling. Especially for almost seven dollars? Are you kidding me? I work in food service every day and I can't believe how all out stingy you people are with your product.
I will from now on tell all my friends about my experience and go elsewhere for a meal. I'm disgusted with this same event happening over and over from one city and state to another... Where's the quality control?

I placed an order of 3 hard tacos with no lettuce via a drive through at your Congress Street location in Lafayette, Louisiana on Tuesday, May 1st at approximately 7pm. When I arrived home, I discovered the order was incorrectly made. (With lettuce and no cheese) I called and asked to speak to the manager and I honestly could not believe how unprofessional this person was. As a customer of your establishment for over 30 years, I've never been more disappointed. She proceeded to try to tell me I gave her the wrong instructions, after ordering this product the same way for over 30 years. She proceeded to rudely dictate to me I was wrong then HUNG UP THE PHONE ON ME. HUNG UP! Very disappointed and unless I get some sort of retribution and an official apology, I may decide to discontinue my patronage.

A few weeks ago I visited the nearest taco bell to our home in Fleming Island Fl 32003 Store#32035. I was waiting in line when I heard and saw the general manager of that store complaining about her husband and how she hasn't gotten any sleep arguing with him and further explained to her "employees" that she's been sleeping in her car. Yet she can still arrive on time to work unlike others and without calling out. She appeared very frustrated and sloppy in appearance then the phone rang an employee answered the phone and stated his name and gave the phone to the general manager who seemed aggrivated and hung up the phone soon after speaking breifly to who ever was on the other line. Then stated that an employee called out. She then turned to the employee who answered the phone and said "I don't care if a person calls out with a doctors note their getting FIRED!" Ugh..She just put in a two weeks notice" she said I'll fix her she better watch out she might come up short in her register". The employee then turned away and went back to work.
It only took me today to send a complaint because as I was leaving earlier with my lunch I saw a sign in the door that read that the same taco bell was hiring but it seems like theirs always a shortage of workers and the lines are always super long. I don't know if theres a shortage of managers in Florida or what but if this establishment fails it will most likely be by the hands of this general manager .
I'm sending this complaint because I don't think you guys are aware of this general manager abusing her power.

My wife and I visited this store on April 29, 2018 and were appalled by the condition/cleanliness of the store. This store has been open just about a year and it is very disappointing to see it in such poor condition. I also noticed that there was a manager on duty, so it made it even more difficult to understand. The pictures attached don't really show the total mess the store was in.

I went to Taco Bell on 6 maple st in Salinas CA, they just did a remodel on the inside. The remodel looks very very cheap, before the interior was like a 50 scene, juke box, old classic cars, music froythe 50's. Who ever approved the new remodel didn't know what they was doing. When it was still had the 50's scene everyone look more entertaining, now when you walk in it is very very boring. So please change it back. Thank you Doyal Edwards aka Santa and yes i' A professional Santa

I went to your location at 125 route101A, Amherst NH. shortly after 10 am. I had a very simple order. 4 soft shells steak taco supremes and a large drink. There was only 1 car in front of the but i waited well over 10 minutes. When the service rep (Anthony C according to the receipt) finally came the the phone he immediately told me to wait. And there i waited for about 5 minutes. I know they are not busy because there is no line behind me and the parking lot is pretty much deserted. I told him i had a simple order and he stopped me. Not sure why. He made me wait a few more minutes then had me start over. I asked for my four soft shell steak taco supremes and he stopped me again. "so you want crunchy or soft?". I'd already answered that several times but maybe this one would do the trick. I had to wait again. "and is that crunchy or soft" Are you seriously kidding me right now. SOFT. "ok so we got 3 wait no that's not right 4 soft steak tacos." Yes i repeated but they are all supremes. "yeah got ya come around" Typically after an experience like that i would have immediately checked the order However taco bell orders are difficult to check. The paper wrappers barely contains them and if you do open them up stuffing usually falls out everywhere making a huge mess. but with the excessive time i took there was now a long line waiting behind me and i didn't want to make them suffer. I get home about 20 minutes later. the food is ice cold, usually it would have been at least luke warm. i called the store [protected] to let them know how unhappy i was. no one answered the phone. I called 4 times over 2 days. I don't like going over someone's head but between my hormones and my kids being hungry I had to write this. I don't expect much in back. But I do absolutely deserved to be compensated for what I went through

My husband was just at 6815 Bander Rd, Taco Bell, and the service was horrible. He waited almost 40 min on the car line to get his order and there were only 4 cars ahead of him. I don't know if the employees are school kids and don't care about the customer, but it is not good for Taco Bell. If I were you I would look into your employees and how they are doing they job.

Thanks in advance for your help in this matter, we like Taco Bell food and would hate to stop patronizing your business for lack of good service.

Lupita Castorena

Spent over 10 min in line watching multiple cars return bags of food through window. Had to repeat order 3 times then was finally told to "pull up for total" was missing sides of nacho cheese. Get home was given some "ranchero" looking Sauce not cheese. Was given Pepsi and not the root beer I ordered . I live 30 min from the nearest Taco Bell so going back was not an option

Please call me at [protected]
In regards to an employee calling my girlfriend a liar and asked to apologize and manager laughing about same while doing nothing. Incorrect order and lack of customer service. All this was said in front of other customers as well. Happened on [protected] at approximately 305pm order # was #225.
Taco Bell
812 Madison St.
Covington, VA. 24426
Thank you, Randy Knighton [protected]

My husband and I went into the restaurant today [protected]. When we walked in it smell clean and the restrooms were clean but the food prep area was filthy. After seeing this we still proceeded to order against our better judgment. There was a cashier and another young lady whom was Counting her cash draw. I walked up to them and said you guys need to clean that mess up before someone you don't want to come shows up. The young lady counting her draw and the one who laughed told me we already passed inspection today then proceeded to count her draw. After my husband I finished eating I went up to the counter to receive a refund on the items I was not given on our order
and to take a picture of their filth. The cashier called the manager. I waited while she was assisting another customer. Then the other young lady comes while off the clock and half picks up the mess. I was looking at the manager and the cashier talking I told her never mind and to give me the cover for the food I had. The manager walks up to the counter I told her never mind I'll deal with corporate. Her response was we are not under corporate. I then told her you are still under a franchise. The manage tells me to have a nice day with sarcasm. This young lady who was counting her cash draw laughed out loud. I told her it wasn't going to be that funny when I send them my complaint and picture. My understanding I received from this location it's ok to walk over filth. And any complaint a customer may have will not go any further because it's a franchise store. Customer Service skills are not there at all. You are getting this letter because I told the manager the order was wrong from the beginning but my husband is not a fan of sending food back. But I still want my Refund. I didn't have the energy to deal with a manager that lacks management skills.

For one the place is filthy every table needed cleaned and all the employees where in the back laughing and carrying on and making customers wait at the counter. One employee was crushing ice in a plastic bag for her Red Bull drink when elderly couple was patiently waiting to order finally she moved and had someone take the order. The employee that was crushing ice on the counter was dropped off by a younger lady and two kids and she made slush drinks and gave them free and also kept handing them free food one item at a time, I paid for mine and it should be that way for them. Besides all the tables being filthy there was spilled dry up soda all over the counter and soda machine most of them empty, I have never been so disappointed in a restaurant as that taco bell in charleston off of st. Andrews something needs to be done or buisness will fall the kitchen was horrible I about didn't eat mine won't go back for awhile discuss me that bad, this is my first time ever to complain on a restaurant, so it had to be bad thank-you for your time.

SAVE YOUR MONEY! These absolutely tasteless offerings are the worst items on the menu. No flavor whatsoever. I wanted to try what I thought was going to be great, but what a disappointment. Plus you can only buy 10 each day as that is " the number we take out of the freezer each morning". We had 15 people who wanted to try the naked egg taco but couldn't buy that many. So we went with breakfast burritos. 3 different kinds. Again totally without any flavor. Bland, bland, bland. I say again, SAVE YOUR MONEY and get a Jack in the Box ultimate breakfast sandwich

I just returned home from the Taco Bell in Coppell, TX (N. Denton Tap Road). I ordered an Orange Cream Pop slushie (said those exact words), in addition to 4 items of food. My total was $7.12. The guy at the window handed me a green slushie drink- I stated, "That is not what I ordered b/c my daughter can't have Mountain Dew- that's too much caffeine for her (she's too young)"; This guy looked at me as if this eyes were going to POP out of his head. He then brought me the Orange Cream Pop slushie - THAT I oringally ORDERED- and said, "Ma'am look at your receipt, it says 'The Blast', ' so that is what you ordered!" Hello, just because you put that on the receipt, doesnt' mean I ordered it." He just HAD TO BE RIGHT- no matter what b/c he ARGUED with me even AFTER I told him just that." He then slammed the window and immediately turned his back to the outside. I LAYED my car horn down and he finalllyyyyyy came back to the window. I told him, " I need your Manager or the Owner's business card ASAP; a Manager came to the window & I told her but she also didn't seem to give 'two _____." NEVER have I seen such an old, rude, obstinate Employee anywhere. I am repulsed by this man who thought he could even talk to a customter in such a manner. EVERYONE in customer service knows that the customer is always RIGHT ( and I actually am right!). I will NEVER come back to this Taco Bell ever. Shockingly rediculous in hindsight.

My Order#375525/ John R. - cashier (a/k/ a RUDEST employee ever)
4/28/18; 5:49:14 PM

Last visit was Saturday 4/28 around 5pm at the Speedway, IN store on Crawfordsville Rd. We placed a pick up order via the app and ONCE AGAIN the whole order was wrong and we had to call and go all the way back ONCE AGAIN. Stuff we pay extra for (extra meat, extra cheese, add sour cream etc) was not on the food. I said no beans and they give us extra beans. Food just sloppy and cold. No mild, fire and hot sauce we asked for, no plastic silverware, 2 napkins for 6 items The manager was rude when I called. We have this experience EveryTime we order from here! Its ridiculous and unacceptable! We went back for the 2nd order and it was WRONG AGAIN! Get this place together!

Went inside last night (4/28/18) for dinner for myself and my family. I ordered 2 Chalupa fill up boxes and 1 triple melt box and I asked for onions on all my tacos in 1 of the Chalupa boxes and only 1 had onions. All of our tacos were cold and the tomatoes were mushy and gross. our Chalupa tacos were so hard they were hard to eat. Very disappointed in our meals with what they cost.

Taco Supremes way under the standard. I worked at taco bell in North Attleboro MA in 1984, I remember making Taco Supreme's and the work Supreme was applicable, I think I remember the recipe, 2z meat, 1 pump of sour cream from the thing that looked like a caulking gun, 2z lettuce, 1z cheese, 2z diced tomato, am I close? Look at this picture, either the staff that made these taco's was having an off day or this franchisee is intentionally ignoring the taco bell franchisee spec's, either way these taco's were way short of supreme.

My family and I walked in to taco bell being greeted by one of the employee's Viviana T that was very nice. She greeted us with a smile and ver polite. Next to her was the "manager" which at the time we were unaware she was the manager and she had a very unfriendly just looked at us and dogged us out as if it bothered her she was at work. Our order was taken and we then proceeded to take a seat. Our order was called when my brother got up and picked up an order of 12 box tacos. Our order also included 4 crunchy tacos when we realized they were not given to us. I then got up to let our cashier Viviana know that the 4 additional tacos were not given to us. She then relayed the information to thr cookes when they said they were given to us. One of the cookes said someone had already taken them. I informed them the only thing that was taken was the 12 pack taco box. Then among the employees they started to whisper regarding the tacos which I did not appreciate. I will not make a big deal over 4 tacos if they were given to us. They then called the manager " Elida" which was very very rude to the point I could not beleive she was the manager. She asked me what had happen and at that point I was very frustrated with the situation and I proceeded to tell her that I would rather not speak with her and I would like to file a formal complaint. I just feel since the begining we were not welcomed and I dont feel that is great customer service. If this business wants to suceed they need to educate the staff of good customer service starting with ALL managers.